Trouvez un billet d’avion pas cher pour le Japon

Points positifs : "So so"
Points négatifs : "More care and warmth"

Points négatifs : "My flight got canceled but nobody responded from flyus.com"

Points positifs : "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."

Points positifs : "attentive crews, clean toilets"
Points négatifs : "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"

Points positifs : "Amazing crew. Very attentive to passengers and genuinely nice."

Points positifs : "Seat comfortable"

Points négatifs : "Food from New York to doha was average. Doha to Karachi excellent. Over all it was excellent experience. People on the ground at doha airport was exceptional. Very courteous and ready to go serve. This is what I call real service."

Points négatifs : "Nice"

Points positifs : "Food was good and crew"
Points négatifs : "Old aircraft from Doha to Dhaka."

Points positifs : "Everything normal as expected on an economy class nothing special."
Points négatifs : "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."

Points négatifs : "Great service."

Points positifs : "Yes"
Points négatifs : "N/a"

Points positifs : "The crew was amazing"
Points négatifs : "it would be better if the flight departure on the scheduled time"

Points positifs : "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."

Points négatifs : "they cancelled by booking just before hour depature.."

Points positifs : "Great crew and food. Nice economy class."

Points positifs : "Nothing"
Points négatifs : "Meals are absolutly terrible, confort desaster, and hostess unqualified"

Points positifs : "The service as usual on Qatar is excellent"
Points négatifs : "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"

Points positifs : "Seat comfortable"

Points positifs : "The crew in the plane was very supportive and assisted us with the baby and have provided all possible comfort"
Points négatifs : "we have booked a wheelchair to carry old grandmother with permanent injured hand and the baby to the plane, and we have confirmed availability of the same by calling QA office in Qatar. However QA did not provide a wheelchair during check-in at Paris Charles de Gaulle for whatever unjustified reason"

Points négatifs : "Very uncomfortable seats in business class, almost no recline."

Points positifs : "The crew very good and helpful"
Points négatifs : "The crew are well organised"

Points négatifs : "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."

Points positifs : "Yes"
Points négatifs : "No"

Points positifs : "Qsuite is the best flight experience I've ever had by a long, long way."

Points positifs : "Awesome leg room in economy. Helpful staff."
Points négatifs : "Main courses weren’t all the great."

Points positifs : "Liked comfort and srvice"
Points négatifs : "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"

Points négatifs : "Unable to reserve any seats so ended up with the family split all over the plane"

Points positifs : "The trip was very comfortable and food suited me"

Points positifs : "Same again the crew were fab"

Points positifs : "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Points négatifs : "Nothing"

Points positifs : "Great service from all staff ,"
Points négatifs : "Nothing"

Points positifs : "Nice airplane, great crew."
Points négatifs : "Beef stroganoff was terrible"

Points positifs : "The service was fantastic"
Points négatifs : "Screaming babies. But hey, great flight"

Points positifs : "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Points négatifs : "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Points positifs : "Attention to detail. Very professional."

Points négatifs : "Qatar counter check asked how long I will be staying in Ho Chi Minh, even though my visa expired in 2022! Surprise and they are aware of my ticket with a return in Thi September. Then I was asked for how long I will stay is not of Qatar concern. Too much of concern!"

Points positifs : "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Points négatifs : "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."

Points positifs : "I loved the service. All of the attendants were really nice and helpful."
Points négatifs : "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."

Points positifs : "Very impressed with the service. Very friendly staff"
Points négatifs : "My entertainment unit on the Perth Doha leg never worked even after several resets"

Points positifs : "had a whole row to myself and the food was very good"

Points positifs : "The food and the crew were excellent. Highly recommend the chicken massals"
Points négatifs : "The seats in economy class were a little too close for comfort"

Points positifs : "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."

Points positifs : "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."

Points positifs : "Excellent service from check in to disembarkation. I was surprised at the amount of leg room, as being a 6+ footer it has always previously been an issue, but not with Qatar."
Points négatifs : "Only downside was the lack of the free traveller pack, eye shade and ear plugs, sleep was denied as I could not block out the sound of the very talkative travellers behind me."

Points positifs : "Just that the food is quite small but the variety is OK."

Points positifs : "comfortable seats good service"
Points négatifs : "nothing"

Points positifs : "The wider space between all seats and the selection of the food"
Points négatifs : "Nothing at all"

Points positifs : "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Points négatifs : "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."

Points positifs : "Pilot's landing was top noch."
Points négatifs : "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."

Points négatifs : "I would definitely have vegetarian food. 30% of population is vegetarian"

Points positifs : "Comfortable for that sort of journey"
Points négatifs : "N/a"

Points positifs : "Entertainment and food are always reliably good on Turkish."
Points négatifs : "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points négatifs : "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."

Points positifs : "Everything went well"

Points positifs : "The food and the entertainment"
Points négatifs : "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
Points négatifs : "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."

Points positifs : "The service was excellent, staff helpful and understanding."
Points négatifs : "No business class priority boarding, no assistance available with transfer."

Points positifs : "Excellent service. Very tasty food."
Points négatifs : "Too many voice announcements, interfering with the entertainments system."

Points positifs : "All."
Points négatifs : "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"

Points positifs : "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Points négatifs : "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points positifs : "Food and service in business class were exceptional."
Points négatifs : "Lie-flat seats hard as plank boards!"

Points positifs : "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points positifs : "Big plane, friendly staff, good food."
Points négatifs : "Sometime, it gets a bit too cold."

Points positifs : "Crew and flight itself was great."
Points négatifs : "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."

Points positifs : "Professional nice food"

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points positifs : "Food and service is excellent. Istanbul lounge is great."
Points négatifs : "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Points positifs : "Food and service is excellent. Istanbul lounge is great."
Points négatifs : "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Points négatifs : "La cuisine est vraiment horrible"

Points positifs : "Food"
Points négatifs : "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"

Points positifs : "Food"

Points positifs : "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Points négatifs : "No negative points to make."

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points positifs : "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Points négatifs : "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points positifs : "E"
Points négatifs : "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."

Points positifs : "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Points négatifs : "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"

Points positifs : "Well looked after from start to finish!"
Points négatifs : "Nothing!"

Points positifs : "Food"
Points négatifs : "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points positifs : "Everything"
Points négatifs : "Would highly recommend"

Points positifs : "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"

Points positifs : "Overall it was ok. I enjoyed the leg space."
Points négatifs : "I suppose it's just a matter of different manners"

Points positifs : "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Points négatifs : "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."

Points positifs : "Très pratique"

Points négatifs : "Retard du vol dur avec un enfant"

Points négatifs : "Retard du vil dir avec un enfant"

Points positifs : "I am a disabled passenger. Turkish look after me well."
Points négatifs : "No complaints. Good service"

Points positifs : "Rien"

Points positifs : "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."

Points positifs : "nothing"
Points négatifs : "everything"

Points positifs : "Rapport Qualité/prix. Ponctualité. Confort."
Points négatifs : "Personnel de cabine pourrait être plus serviable.."

Points positifs : "Landing"
Points négatifs : "My baggage has not arrived with mel"

Points négatifs : "Aeroflot has failed the connection which is why my flight to CEK was missed by few minutes and it caused me to miss an important meeting at my final destination. UNACCEPTABLE"

Points négatifs : "Les foutus Boeing, les compagnies en profitent trop souvent pour diminuer le volume des sièges. Dans ce cas ci les quatre sièges centraux avaient au moins 10% de moins large que les deux rangées de sièges latéraux.. Fini Boeing dans mon cas..."

Points positifs : "Airbus À 320, on était capable de s' as soir au moins..."
Points négatifs : "Je ne suis pas difficile, mais la cuisine Russe en avion..."

Points positifs : "Crew was great"
Points négatifs : "They lost my luggage and zero leg room for economy seating for anyone over 5’10"

Points positifs : "the crew is good but the seat is not so comfortble..."

Points positifs : "Service"
Points négatifs : "I always book ticket with you guys and I went on the Web to my phone to book a flight ticket for my friend and automatically you guys book it under my name and a contact immediately just fly and they said that they cannot change it and meet me by another flight ticket which I did not even request to"

Points négatifs : "Personnel antiphatique. Repas affreux et fonctionnement des écrans aléatoires."

Points positifs : "Rien."
Points négatifs : "Personnel hyper désagréable. Propreté aleatoiee"

Points positifs : "Excellent service from crew"

Points négatifs : "For some reason reps at counter made me to check in my carry-on, thogh the plane was almost emty. Airoflot’s coffe was disgusting! Tasted like regular tap hot water!"

Points positifs : "Staff always polite, even speaking english"
Points négatifs : "Luguages did not make the connection but were on the next flight and I was still there, if not it would have been a pain since I was book on another flight not long after."

Points positifs : "Over all flight was pleasant"
Points négatifs : "Customer service at the JFK airport service desk was horrible. They need to train their employees to treat their customers with diginity. I was standing there with my father, he doesn’t speak English and they automatically gave us bad looks and they way they spoke was horrible. Please train your customer service to treat clients without any bias based on their enthinicity, color of skin or the language they speak."

Points positifs : "Not much Seems ordinary"
Points négatifs : "Pushy and impolite passengers Checkin service needs TLC, poor"

Points positifs : "Crowded, noisy, uncomfortable airplane. staff at checkin quite rude"
Points négatifs : "Crowded, noisy, uncomfortable airplane. staff at checkin quite rude."

Points positifs : "Entertainment,seats and overall experience"
Points négatifs : "Food was terrible"

Points positifs : "The flight was on time, the crew was very welcoming and helpful."
Points négatifs : "The gluten-free food was not good. Salads were several days old. Main dish was not appealing."

Points négatifs : "30 minutes de retard"

Points négatifs : "Bloqué plus de 8h à Moscou. AUcune assistance. Lamentable."

Points positifs : "Crew were friendly Boarding was pleasant Everyone was helpful"
Points négatifs : "Entertainment was very hard to navigate and to follow"

Points positifs : "Direct flight"

Points positifs : "Rien."
Points négatifs : "Le fait que le terminal et la porte d'embarquement soient changés 35 minutes avant le départ. Résultat: vol raté. lah"

Points négatifs : "Les sièges trop petits"

Points positifs : "Food was great , including ice cream and selection of courses"
Points négatifs : "Flew with a bunch of Jewish people who don’t know how to act in public, with at least 10 crying kids of different ages with no manners. People would stand in the isle during take off and touch down, absolutely no regards to the flight crew. Disgusting"

Points positifs : "Service"
Points négatifs : "Some people have no manners: talk loud do not sit when asked to."

Points positifs : "I gave it a 10 as the flight itself was very good, as have been all of my Aeroflot flights. More comfortable seats than most airlines, attentive and kind stewardesses, a very good flight, and good food. They even pass out sleep masks, slippers, and have personal toothbrush and toothpaste kits available in the bathroom. Much better than most American airlines."
Points négatifs : "However, the ticketing and boarding personel at JFK are no longer the former polite and efficient Russian-speaking staff, and I wonder if this is a forced change due to JFK union rules? They are now native New Yorkers of various ethnic groups, like random JFK personnel, but not one of them ticketing us in the late evening spoke Russian! I saw several Russians struggling to try to get them to understand ticketing problems, and one older woman burst into tears, thinking they were telling her she couldn't get on the plane. The woman at the desk just coldly held up her hands in an X, gesturing her to get away. Please go back to the native Russian-language speakers. I didn't know if these were really Aeroflot employees, so didn't give a low rating as the flight itself was great. Also, when they lined us up to get on the plane it was four lines, with no instruction and no signs, even in English as to what the lines were for-- we were simply lined up like cattle, and after shoving me from one line to the next, with no explanation, even in English, finally herded us on the plane. It was a dehumanizing experience."

Points positifs : "Nothing"
Points négatifs : "Food was tasteless. Crew- had "you owe me faces" the whole flight. Outdated equipment, TV and so on."

Points négatifs : "Flight was canceled due to the weather and Aeroflot wasn’t prepared to deal with the situation. No information was provided, no announcements were made. Online information was not updated. Absolute mess"

Points positifs : "Excellent staff"

Points positifs : "Friendly and halpfull stuff"
Points négatifs : "Food is very poor quality and untasty. Last rows of seats do not have chosee because alternative meal is finish..."

Points positifs : "I like the general things on the plane. Smiling services by the crew members, the taste of the foods, contents on the device, icecream...."
Points négatifs : "I didn't like the terrible service in Sheremetyevo International Airport. Personnel were so bossy.. It makes me think that Russian Airline is good but the country inside...."

Points positifs : "good flight q"
Points négatifs : "n/a"

Points positifs : "Getting home"
Points négatifs : "Delay of more than 9 hours, with no explanation Crew is very unhelpful and Rude"

Points positifs : "All good"

Points positifs : "Great service for families and gifts for kids. Excellent seating and leg room. Great 2 course food service with beer and wine included. Fast boarding and baggage. Great selection of programs/ entertainment. Best airline there is period!"

Points positifs : "nothing"
Points négatifs : "they lost my bad trying to find someone that speeks English was a tourcher also the servis was bad"

Points négatifs : "flight was late two hours"

Points positifs : "Crew was nice and helpful"
Points négatifs : "The seats were very narrow and the food was horrible"

Points positifs : "In general a fine flight"

Points positifs : "Flight went very fast, flight attendants were very friendly."
Points négatifs : "They should fix a remote control on I.Bunin, for a passengers at 19C."

Points positifs : "Great attentive service even in economy. New, clean aircraft. Pilot communication was also on point. Very satisfied"

Points positifs : "Great trip"

Points positifs : "I am alive."
Points négatifs : "Both flights boarded and left late, my bags got lost and the food was terrible."

Points positifs : "Service is good."
Points négatifs : "Food is ok, but inferior to Turkish or Uzbek airlines."

Points positifs : "nice food, great service"
Points négatifs : "boarding by bus and stairs; beverages could be colder; snack items selection for purchase could be bigger"

Points positifs : "Entertainment, excellent. Many, many options. Crew was very good, attentive."
Points négatifs : "The seats were very uncomfortable. Too close together, very cramped leg room for the people in my party - 5 ft. 6, and 5 fr. 10. They seem to have added a special pillow thing for your head, with folding things on the side, for sleeping, but the additional pillow made your head go forward, very very difficult to sleep. Could not use a travel pillow as that made your head go forward even more."

Points positifs : "Price ."
Points négatifs : "Long walk in Moscow to change terminals. Had to go through cumstoms and passport control twice."

Points négatifs : "Great pilots and crew always ready to take care of our needs."

Points négatifs : "Not losing my luggage"

Points positifs : "Good"
Points négatifs : "Repas gratuit"

Points négatifs : "I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience."

Points négatifs : "My headphones didn’t work"

Points négatifs : "Could take the flight, your website did not advise that my passport required a Schengen VISA just to transition to my Final destination. Then My reservation was cancelled by FINNAIR"

Points négatifs : "The flight from Helsinki arrived 2 hours late to JFK due to mechanical reasons causing some passengers miss their connectiing flights, which is quite normal in airline practice. What was not normal and supper aggravating was the fact that nobody met us at the gate to help us rebook our missed flights. We had to find an AA agent in the departure area and stand in line with other passengers who were checking in to their flight to Jordan. There was no customer service what so ever provided by Finnair."

Points positifs : "Respect des horaires, gentillesse du personnel"

Points positifs : "Très bien. Bon accueil et à l'heure."

Points négatifs : "Late takeoff caused me to miss connecting flight from helsinki to Tallinn"

Points positifs : "The airplane is great. So much leg space!"

Points positifs : "Service was good"
Points négatifs : "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."

Points positifs : "Actually had an empty seat next to me on the flight... That never happens anymore..."
Points négatifs : "Nothing it was an enjoyable flight all the way around..."

Points positifs : "The flight was on time and everything ran smoothly."
Points négatifs : "It was a bit confusing that the tv's came out out the seats, an announcement about that would have been helpful."

Points positifs : "Le service. Et le confort"

Points négatifs : "the flight got delayed for an hour and I missed a connecting flight. Was re-routed through Moscow and was at my destination point 11 hours later."

Points négatifs : "Late change gate number. Automatic info-terminal can't read my boarding pass. Not possibility enter flight number ( AY6 - only digits, no letters) Please make WiFi low speed free. Please be atention: more than half passengers russian - there no any muvy russian audio or subtitle on TV Don't show fly with short (30min) transfering"

Points négatifs : "the flight was 2 hours delayed."

Points positifs : "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Points négatifs : "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."

Points positifs : "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Points négatifs : "We took off late and arrived even later so we had to run to get to the next plane"

Points positifs : "Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line."
Points négatifs : "Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing."

Points positifs : "This was a very good and on time flight from London to Helsinki. The exit row had lots of legroom."

Points positifs : "There was plenty of room and the food was good."
Points négatifs : "Can't think of anything I didn't like"

Points positifs : "Plenty of food to eat. Snacks and lunch"
Points négatifs : "Being vegetarian I chose the pasta entree. It was good. It included a small salad. All other food was carbs- bread, crackers, a packaged dessert, ice cream, pizza, muffin. ( The pizza was good the muffin was processed gross. ) I didn't eat all the items and still felt yucky from poor nutrition. A piece of fruit in place of muffin, dessert, crackers would help a lot."

Points positifs : "Because of the delay taking off and refueling, they provisioned for an extra meal service. Choices were limited, but the food was decent. Crew was generally cordial and efficient. Even though there were only 13 empty seats, they made an effort to find us a place with an empty seat between us."
Points négatifs : "We were stopped and grilled by AA personnel as if we were potential terrorists, even though we had TSA Pre-check clearly listed on our boarding cards. flight was 1 hr delayed boarding. Since the plane was a 747 and there were stronger than average headwinds, we had to stop in Bangot to refuel. Net result: 2 3/4 hr late arrival."

Points positifs : "British airways offers amazing entertainment selections on the Screens over 25, food was good"
Points négatifs : "Check in line was terrible, I had checked in online but still waited over a hour to bag drop, service was not great either the flight attendants were not happy at thier job.."

Points positifs : "Nothing"
Points négatifs : "Flight left 4 hours late due to mechanical problems with a very , very old plane. I paid extra for an exit seat that (bc the plane was so old) had cold air seeping in that even with 4 blankets on, a sweater, my jacket I was frozen the whole flight and caught a terrible cold that I have now had for a week."

Points positifs : "The onground staff at CDG was nice. The bus ride to the planes was not."
Points négatifs : "Entertainment system does not work. Since this is a technical aspect about the airplane that I CAN judge, I wonder about the parts that are invisible to me. Are these planes actually air worthy?"

Points négatifs : "I missed my flight from Chicago to Paris. Because I purchased it through Kayak instead of directly through Finnair or American Airlines, their 'hands were tied' and they could not reroute nor reschedule me. Not only that, but because I was not on the flight to Paris, my returning flights were automatically cancelled. While this is probably included in the fine print etc., I find it ridiculous. There should be a better alternative for people who miss their flights than forcing them to pay a lump sum that is higher than the original ticket price in order to reschedule their ticket. Moral of the story: BE VERY CAREFUL WHEN YOU BUY THROUGH KAYAK OR SIMILAR AGENCIES, BECAUSE THE CUSTOMER SERVICE IS ATROCIOUS."

Points positifs : "Flight left late but reached early. Plane we comfortable and had clean toilets"
Points négatifs : "None"

Points positifs : "Crewmembers were professional and nice!"
Points négatifs : "Snack and meal were not so tasty, and the descending before landing was really uncomfortable."

Points positifs : "I thought the flight attendants were professional and friendly. We landed safely and on time."
Points négatifs : "A nine-hour flight with ancient over-head screens? Great for those not sitting in a window seat, otherwise don't plan on being able to watch the movie. The first being a cartoon by the way. I'm sure the 3 children on board had a great time watching it. 2 bathrooms on a 9-hour flight for the entire coach cabin? One of which was near the front. Can you guess what the plane smelled like by the time we landed? Let's discuss the fact that passengers had to be "shuttled" to the plane because of construction. I paid additional for Group 1 boarding, so great I got to get on the shuttle first. Those that came after me also were the last to board the shuttle and the first to get on the plane. Thanks, American, for showing me again why I use you as a last resort. Had I known it was American and NOT Finnair, as I purchased it, I would have re-thought my purchase."

Points positifs : "Departed on time and arrived early. What more could you ask for?!"

Points positifs : "Nothing"
Points négatifs : "Flight cancelled after 5h at the airport. Impossible to be booked before 5days..."

Points positifs : "Crew was very nice"
Points négatifs : "Outdated planes: Intercontinental flight with no personal entertainment system, (cabin monitors only). Poor check in/No partner flight numbers listed: I booked a Finnair flight, it was operated by American Airlines, which is fairly common, but neither JFK or CDG listed the partner flight number or Finnair anywhere - which led to slow and confusing check in when neither Finnair nor AA could find my reservation"

Points positifs : "Finnair is always a pleasure and Helsinki is an attractive and well-run airport."

Points positifs : "Not bad as cross-ocean flights go, but cramped. The seats (and the available room per person) are what would be considered normal nowadays, but I remember flying thirty years ago. The crew was very pleasant and snacks were served (and appreciated), but didn't make up for the cramped conditions."

Points positifs : "i got there 45 minutes before my flight and boarding crew of american airlines did everything for me to make my flight"
Points négatifs : "boarding crew and flight crew"

Points positifs : "Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected."
Points négatifs : "Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online."

Points positifs : "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"

Points négatifs : "Passengers changing seats around."

Points positifs : "Once we got on the flight it was all good!"
Points négatifs : "We had the worst experience getting to our flight this airport is so badly managed it is laughable."

Points négatifs : "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"

Points positifs : "Great service. Comfy seats."

Points positifs : "Very friendly crew; easy boarding; lunch was tasty; pleasant trip overall."

Points positifs : "courteous and helpful crew, easy calm and efficient boarding process, with a announcer who spoke CLEARLY, slowly and loud enough to hear, more comfortable plane than the AA plane I took to get to Paris."
Points négatifs : "In flight entertainment really inferior to other airlines, food mediocre, but adequate. But good service is paramount and your crew was good despite many challenging customers."

Points négatifs : "The food was terrible , the flight was canceled from Paris to phila , i didn't know til 8 pm . It was very hard to have an other flight from London to phila. A lot of souffering for me ."

Points positifs : "Is old aircraft. Few tv in all the airplane. My system didn't work"
Points négatifs : "I will not fly again with this American airline"

Points positifs : "The crew went above and beyond to cater to everyone during this long long flight, they were really sweet, moving people around for more comfort if needed. Hadn't seen such a caring crew in a long time. Thank you to the Miami based crew, they were amazing !"
Points négatifs : "Inflight entertainment....AA NEEDS to get individual screens in economy."

Points positifs : "They were accommodating and helpful, despite being overbooked and busy."
Points négatifs : "We cannot think of one thing they could have done better. They were a very professional crew."

Points négatifs : "The movies shown were not great and there were no TV screens in the headrests. Also, you have to pay for soda. Only coffee, tea, and blueberry juice is complementary. Our bags were also lost on this flight, or never made the connection from our previous flight."

Points positifs : "La collation très bonne"

Points positifs : "Pro probablement. sièges durs"

Points positifs : "L'ensemble était pas trop mal"
Points négatifs : "Ma valise n'a pas suivi suite au retard de KLM est c'est le bazar pour la récupérer"

Points positifs : "The crew was OK, but nothing special."
Points négatifs : "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("

Points positifs : "Cops is always a good reason to flight"
Points négatifs : "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."

Points positifs : "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."

Points négatifs : "Les sièges très serrés. La nourriture très moyenne ( surtout le petit déjeuner )."

Points négatifs : "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"

Points positifs : "Nothing !! Such a bullshit flight ever !!!"
Points négatifs : "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"

Points négatifs : "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."

Points négatifs : "Propreté de l'avion"

Points positifs : "Great crew and prompt boarding."
Points négatifs : "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."

Points positifs : "J’ étais encore pour mon retour d’Atlanta a côté des toilettes et déranger toute la nuit par la chasse d’ea Et la lumière. Le petit déjeuner n’est pas bon je trouve..."
Points négatifs : "Étant donné le gâchis sur les plateaux du breakfast on devait avoir le choix."

Points négatifs : "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."

Points positifs : "RAS personnel. Confort correct."
Points négatifs : "Annonce du retard tarif"

Points positifs : "La particule et la facilité du site"
Points négatifs : "Rien c était parfait"

Points positifs : "Friendly attendants, entertainment variety"
Points négatifs : "Comfort, food could have been better."

Points négatifs : "Too much time spent at boarding. On luggage missing."

Points positifs : "Crew was amazing. Service and food was good."
Points négatifs : "Random TSA check was not needed at the end when boarding."

Points positifs : "The cue lines per zone are the most brilliant idea!"
Points négatifs : "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."

Points négatifs : "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."

Points positifs : "Nice staff. Flight on time."
Points négatifs : "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"

Points positifs : "Air France personnel is always really helpful"
Points négatifs : "Food and comfort in short haul are not the best - but the flight is short..."

Points positifs : "Fantastic Crew!"
Points négatifs : "Seats are comfortable but tight."

Points positifs : "Le vol n’était pas turbulent. Le personnel est très pro et à l’écoute. On est arrivé en avance!"

Points négatifs : "Le transfert entre les vols est un cauchemard, tres peu d'indication dans l'aeroport de CDG, controle de la taille des sacs, queue interminable et deconcertante.Apres 20minutes de queue pour un controle de sac, on nous previent que cela est uniquement pour les passagers pour belgrad. Plus jamais CDG"

Points positifs : "Personnel de bord aimable, vol sans encombre"
Points négatifs : "Obligation d’enlever l'ensemble des films transparents protecteurs sur les valises, alors même que lors du voyage aller la compagnie n'avait pas embarqué une valise (non filmée), toujours très désagréable de devoir reprendre les bagages au comptoir d'enregistrement. Demande de justificatifs d'adresse lors de l'embarquement alors que ces justificatifs n'étaient pas requis sur le voyage aller. Vérification minutieuse de l'ensemble des poids des bagages à main (qui étaient tous conformes) pour un vol intérieur d'une heure... A l'évidence le service client n'est plus au rendez-vous avec Air France."

Points négatifs : "Plus de 30 min de retard dû a une mauvaise organisation à Charles de Gaulle."

Points négatifs : "Missed the flight due to late landing from earlier connection"

Points négatifs : "Plus de journal disponible à l'embarquement"

Points positifs : "."
Points négatifs : "J'étais obligé de payer presque 100 euros de plus pour nos baggages pour le voyage de retour"

Points positifs : "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"

Points négatifs : "le vol a dû être dérouté vers Marseille. Le transfert vers Nice a été effectué en bus pour une arrivé au delà de 19h."

Points positifs : "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Points négatifs : "The seat padding is rather thin."

Points positifs : "Ponctuel. Personnel accueillant, professionnel et souriant"
Points négatifs : "Porte latérale mal isolée donc on gel littéralement près à la place vers la porte (30A) Aucun film doublé ou sous-titré français"

Points négatifs : "Not much legroom."

Points négatifs : "Engine noise in the cabin is loud."

Points négatifs : "La nourriture pas de choix et personnel pas très aimable."

Points positifs : "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Points négatifs : "Business class seating on the AirBus 318 is very cramped."

Points positifs : "Food and wine was very good. Music selection was excellent."
Points négatifs : "Not enough leg room."

Points positifs : "L’attention de l’équipage à mon égard ++++"

Points positifs : "The food was okay and the staff were friendly."
Points négatifs : "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."

Points positifs : "Boarding this large plane went relatively quickly and orderly."
Points négatifs : "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."

Points positifs : "Nothing"
Points négatifs : "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"

Points positifs : "Staff"
Points négatifs : "We were 2h late"

Points négatifs : "trop de retard"

Points positifs : "L’equipage, le confort, le système multimédia avec écran lumineux bon son et connectivité wifi pour tablette personnelle"
Points négatifs : "Le retard important dû à la météo. C’est la faute de personne"

Points positifs : "Le divertissement"

Points positifs : "I like fly attendant who served us meal"
Points négatifs : "I didn’t like that space between each seat is small"

Points positifs : "Équipage au top, serviable, souriant, vraiment super !"