JAL (JL)
JAL (JL)
JAL (JL)
JAL (JL)
JAL (JL)
JAL (JL)
| Code IATA | JL |
|---|---|
| Itinéraires | 291 |
| Itinéraire le plus populaire | Okinawa Naha à Tokyo-Haneda |
| Aéroports desservis | 88 |
| Aéroport le plus populaire | Tokyo-Haneda |
Points négatifs : Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen.
Points négatifs : Good
Points négatifs : Better food
Points positifs : The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.
Points négatifs : I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.
Points positifs : Great service for economy. Very attentive flight attendants.
Points positifs : Amazing crew
Points négatifs : Perfect
Entertainment/Seating
Points positifs : Pretty limited movie offerings
Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive
Points négatifs : Many movies were old
Delayed Flight
Points positifs : Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers
They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability
Points négatifs : The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable.
Points négatifs : The Entertainment screen could have been larger.
Economy Review
Points positifs : Flight went well and was on time. 2nd best experience for economy seat.
Points positifs : Nothing to complaint. Excellent airline nowadays
Points positifs : Professional and friendly crew.
Food was excellent
Points positifs : Professional and friendly crew
Points négatifs : Food quality from Jakarta is bad
Points positifs : Crew was professional and friendly
Points négatifs : Continuous improvement
Points positifs : Delay of check in with upgrade
Points négatifs : I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight
Points négatifs : Very professional and friendly crew. Food quality was excellent.
Points positifs : The crew and food was amazing, with ample entertainment selections.
Points négatifs : Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats.
Points négatifs : Electricity didn’t work in my pod
Points négatifs : More movie choices. More substantial second meal.
Points positifs : 33" seats
Points négatifs : nothing
Points positifs : 33" seats
Points négatifs : nothing
Points positifs : It wasn't JAL it was American.
Points négatifs : Boarding took forever and flight was delayed
Points positifs : Typical JAL, nearly everything was fantastic.
Points négatifs : I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats.
Points négatifs : The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves.
Points positifs : The crew was organized and efficient.
Points négatifs : Entertainment: movie choices were limited.
Points positifs : The crew was efficient and very helpful.
Points négatifs : Entertainment choices of selected movies were limited.
Points positifs : Seat super comfy
Points négatifs : All okay
Points négatifs : Seat cushion could use more cushioning. Larger portions of drinks served
Points positifs : Crew was very polite. Great food and service.
Points positifs : The seat was very spacious
Points négatifs : More space to put things
Points positifs : Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future.
Points négatifs : Nothing. The experience for international economy was perfect.
Points positifs : Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off.
Points négatifs : The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future.
Points positifs : I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything.
Points négatifs : Money return policy
Points positifs : The crew amazing. Food was great
Points négatifs : Nothing
Excellent service
Points positifs : Les repas, le sens du service, la communication.
Points négatifs : Le confort des sièges un peu vieillot, le choix de films.
Points positifs : Crew and service were outstanding!
Points négatifs : I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters.
Points positifs : I volunteered when flight attendant asked if I would help in exit row responsibility.
Points négatifs : I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!
Points positifs : I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine.
Points négatifs : My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!
Points positifs : The crew was attentive and service was excellent.
Points négatifs : At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM.
Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines.
Points positifs : Punctual and direct flight NRT-BOS. Time-efficient.
Points positifs : Crew was attentive and informative of delays
Points négatifs : This was American Airlines .. my Bags came out late even though i was in Biz Class
Points négatifs : I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it.
Points négatifs : Good space with large seats. Good food and service.
Points positifs : I think Japan Airlines is the best airline.
Points négatifs : one crew member did not like her job, tossed the food to you, and was not pleasant like all the others.
Points positifs : Happy crew.
Points négatifs : more selection of hollywood movies
Points positifs : The crew that checked me and those who were onboard were very helpful and cheerful.
Points négatifs : Better choices of movies on board.
Points négatifs : If the flight was on time.
Points négatifs : Good
Points positifs : JAL operates with incredible efficiency.
Points positifs : Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like.
Points négatifs : Very good airline except for the fact that the staff at Narita airport.
Points positifs : The crew always smiles and very accomodating.
Points négatifs : The main course could have been better or improve.
I wasn’t satisfied with the taste.
Points positifs : Crew was amazingly nice, friendly and very helpful...
Points négatifs : The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies...
Points négatifs : Nothing. This company deserves its reputation for excellence.
Points négatifs : Had serious and consistent blockage to
receive seat assignment from AAirlines.
Round trip ticket with JAL but they code
shared lax to tokyo with AA. Later AA refused
to let me change THEIR seat assignment
(3 scattered middle seats in economy).
unless I bought an upgrade. They also said
tic
Points positifs : Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture.
Points négatifs : Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better.
Points négatifs : Good
Points négatifs : Better food
Points positifs : The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.
Points négatifs : I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.
Points positifs : Great service for economy. Very attentive flight attendants.
Points positifs : Amazing crew
Points négatifs : Perfect
Points négatifs : The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable.
Points négatifs : The Entertainment screen could have been larger.
Economy Review
Points positifs : Flight went well and was on time. 2nd best experience for economy seat.
Points positifs : Nothing to complaint. Excellent airline nowadays
Points positifs : Professional and friendly crew.
Food was excellent
Points positifs : Professional and friendly crew
Points négatifs : Food quality from Jakarta is bad
Points positifs : Crew was professional and friendly
Points négatifs : Continuous improvement
Points positifs : Delay of check in with upgrade
Points négatifs : Very professional and friendly crew. Food quality was excellent.
Points négatifs : Electricity didn’t work in my pod
Points positifs : 33" seats
Points négatifs : nothing
Points positifs : 33" seats
Points négatifs : nothing
Points positifs : It wasn't JAL it was American.
Points positifs : Typical JAL, nearly everything was fantastic.
Points négatifs : I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats.
Points positifs : The crew was organized and efficient.
Points négatifs : Entertainment: movie choices were limited.
Points positifs : The crew was efficient and very helpful.
Points négatifs : Entertainment choices of selected movies were limited.
Points positifs : Seat super comfy
Points négatifs : All okay
Points positifs : Crew was very polite. Great food and service.
Points positifs : The seat was very spacious
Points négatifs : More space to put things
Points positifs : Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future.
Points négatifs : Nothing. The experience for international economy was perfect.
Points positifs : Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off.
Points négatifs : The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future.
Points positifs : I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything.
Points négatifs : Money return policy
Points positifs : The crew amazing. Food was great
Points négatifs : Nothing
Excellent service
Points positifs : Les repas, le sens du service, la communication.
Points négatifs : Le confort des sièges un peu vieillot, le choix de films.
Points positifs : Punctual and direct flight NRT-BOS. Time-efficient.
Points négatifs : Good space with large seats. Good food and service.
Points positifs : I think Japan Airlines is the best airline.
Points positifs : Happy crew.
Points négatifs : more selection of hollywood movies
Points positifs : The crew that checked me and those who were onboard were very helpful and cheerful.
Points négatifs : Better choices of movies on board.
Points négatifs : Good
Points positifs : JAL operates with incredible efficiency.
Points positifs : Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like.
Points négatifs : Nothing. This company deserves its reputation for excellence.
Entertainment/Seating
Points positifs : Pretty limited movie offerings
Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive
Points négatifs : Many movies were old
Points négatifs : More movie choices. More substantial second meal.
Points négatifs : Seat cushion could use more cushioning. Larger portions of drinks served
Points positifs : Crew and service were outstanding!
Points négatifs : I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters.
Points positifs : The crew was attentive and service was excellent.
Points négatifs : At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM.
Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines.
Points négatifs : one crew member did not like her job, tossed the food to you, and was not pleasant like all the others.
Points négatifs : If the flight was on time.
Points négatifs : Very good airline except for the fact that the staff at Narita airport.
Points positifs : The crew always smiles and very accomodating.
Points négatifs : The main course could have been better or improve.
I wasn’t satisfied with the taste.
Points positifs : Crew was amazingly nice, friendly and very helpful...
Points négatifs : The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies...
Points négatifs : Had serious and consistent blockage to
receive seat assignment from AAirlines.
Round trip ticket with JAL but they code
shared lax to tokyo with AA. Later AA refused
to let me change THEIR seat assignment
(3 scattered middle seats in economy).
unless I bought an upgrade. They also said
tic
Points négatifs : Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen.
Delayed Flight
Points positifs : Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers
They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability
Points négatifs : I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight
Points positifs : The crew and food was amazing, with ample entertainment selections.
Points négatifs : Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats.
Points négatifs : Boarding took forever and flight was delayed
Points négatifs : The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves.
Points positifs : I volunteered when flight attendant asked if I would help in exit row responsibility.
Points négatifs : I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!
Points positifs : I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine.
Points négatifs : My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!
Points positifs : Crew was attentive and informative of delays
Points négatifs : This was American Airlines .. my Bags came out late even though i was in Biz Class
Points négatifs : I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it.
Points positifs : Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture.
Points négatifs : Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better.
