Trouvez des vols pas chers avec Japan Airlines

Points positifs : crew was excellent!

Points positifs : Crew was very attentive. Plane was clean.

Points négatifs : Bigger water bottles?

Points positifs : The crew was amazing

Points positifs : Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable.

Points négatifs : Menu options, movies

Points positifs : Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia.

Points négatifs : Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!).

Points négatifs : JAL cabin attendants and people from customer center were very professional and nice

Points négatifs : Needs more variety of movies

Points négatifs : More variety of movies

Points négatifs : Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice

Points positifs : Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations.

Points positifs : Every thing in airplane was wonderful. I would like to recommend this airline to my friends

Points négatifs : You are best .

Points positifs : The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!

Points négatifs : The food was a little bland, but that is nit picking. For airline food, it was very good.

Points positifs : I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!

Points positifs : The crew was definitely amazing. Extremely polite and always have a smile on :-)

Points négatifs : Breakfast could have been better

Points positifs : The service and food was great. Plains are new.

Points positifs : My seat

Points négatifs : Time check in maybe earlier.

Points positifs : The experience was really good. I’ll be using JAL again.

Points négatifs : Keep doing a good job.

Flight was good

Points positifs : Crew took great care of us.

Points négatifs : No complaints.

Cabin was very uncomfortable

Points positifs : Crew took great care of us

Points négatifs : The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you

Points positifs : Everything was amazing! Crew was helpful, thoughtful and kind.

Points négatifs : Nothing. It was great. Strongly recommend.

Points positifs : It was great...

Points négatifs : Lavatories on domestic flights in Japan are tiny. Like, super duper tiny.

Points positifs : The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park.

Points négatifs : Not one thing.

Points positifs : JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.

Points négatifs : Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.

Points positifs : The crew was great and entering and exiting the plane was quick.

Points négatifs : The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally.

Points positifs : Love everything

Points négatifs : None

Points positifs : Crew was amazing, food was great.

Points négatifs : None

Points positifs : The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting.

Points négatifs : The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner.

Points positifs : The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting.

Points négatifs : The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife.

Points positifs : Very friendly and accommodating crew.

Points positifs : 3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well

Points négatifs : Nothing really other then maybe a better selection of movies but I am not picky Great flight

Points négatifs : Good

Points négatifs : Better food

Points positifs : The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.

Points négatifs : I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.

Points positifs : Great service for economy. Very attentive flight attendants.

Points positifs : Amazing crew

Points négatifs : Perfect