Points positifs : "It was on time."
Points négatifs : "The extra leg room seats I purchased where not as advertised. There was an entire row on front of the that was not pictured on the web diagram."
Points positifs : "Same thing they serve pork and no other substitute. The crew members are not so nice especially the one serving the food, some are rude to answer when I asked for something."
Points négatifs : "Serve chicken or beef and not only pork for not all will eat pork.3 of us was not able to eat. Thats was not acceptable."
Points positifs : "Cathay Pacific and crews were really good."
Points négatifs : "I suggest no seating reservation online."
Points négatifs : "One of the lady flight attendant in the economy class seemed to be not in a good mood and was quite rude."
Points négatifs : "It was my first time frying with Cathay Pacific the flight was okay, food wasn't that good. I don't want to compare with the other, my opinion should have more variety or snack between meals since 15 hours flight. Thank you for listening!"
Points négatifs : "There is only a food box which contains a small sandwich, a small cake and a small cup of fruit pieces with a drink of 250ml ice tea for this three hour flight. I would think this kind of catering is not good enough."
Points négatifs : "On board crew provided poor services and lacked proper training. Overall, the crew were hostile toward passengers and did not provide proper services of cleaning the trays or providing adequate beverages during flight"
Points positifs : "CX759 - Attitude of the flight attendants is very good, it's worthy of appreciation."
Points négatifs : "CX650 - I hope that the flight attendant can have a little more smile and patience. Thank you."
Points positifs : "The seat space, and the ability to recline the seat was surprising."
Points négatifs : "It is what it is."
Points positifs : "I liked that the tray table in Economy had a mobile phone holder"
Points négatifs : "The seats were the smallest and thinnest I think I have ever sat in."
Points positifs : "Very professional and attentive"
Points négatifs : "They did not provide water very frequently in flight. Food was satisfactory."
Points positifs : "Everything was top notch,crew were super professionals,food was delicious,look forward to flying with them again!!was one hour early on first leg of journey"
Points négatifs : "Softer seats"
Points positifs : "Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie."
Points négatifs : "Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila."
Points positifs : "Comfortable enough on board. Good service."
Points négatifs : "Late out and inbound. Dirty Airbus plane outside. Needs a good scrub!"
Points positifs : "The staff being very attentive & prompt , great service"
Points négatifs : "Seats not comfortable for a long haul flights"
Points positifs : "Ai pu dormir tout le trajet, sur trois sièges. Donc voyage TRÈS reposant!"
Points positifs : "J'ai rarement si bien voyagé en classe économique. Siège confortable, beaucoup de place pour les jambes, ecran HD avec films récents, nourriture recherché et excellente et équipage au petit soin !"
Points négatifs : "Peu de film en français"
Points positifs : "We got to our destination"
Points négatifs : "Premium Economy waste of money , staff don’t clear rubbish away No room very disappointed won’t do it again"
Points positifs : "Food is great!"
Points négatifs : "Bathrooms are not as clean."
Points positifs : "The food was great The staff were lovely"
Points négatifs : "Not being informed that I could check in online Having a middle seat More movie choices!"
Points positifs : "I love the food, service and comfort I want make sure to fly with Cathay Pacific in my future flights. It’s all excellent! And I will probably recommend it to my family and friends."
Points positifs : "We always fly with Cathay. Usually 2-3 times per year and feel the staff are professional and service is extremely good. I recently fractured my ankle and staff provided excellent assistance."
Points négatifs : "The breakfasts for economy passengers is shocking. This has not always been the case. However, Now it is presented in a card board box and of very poor quality."
Points négatifs : "Delayed flight and promised me in Chicago and in Flight that the plane in Hong Kong would wait. Now I am sitting inside the Airport waiting until morning to fly out. I will never fly with them again. LIARS!"
Points positifs : "Timely and professional."
Points négatifs : "I would like a different food selection...."
Points positifs : "no trouble at all"
Points négatifs : "would like more vegetarian food options on the flight. i didn't think to order ahead but it would have been nice if the food choices had offered more options."
Points positifs : "I received more than expected"
Points négatifs : "Delayed departure Last minute gate change Very very late baggage arrival"
Points positifs : "Le service, la nourriture, la rapidité. Tout bien été"
Points négatifs : "Rien"
Points positifs : "Good food and service."
Points négatifs : "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."
Points positifs : "Two security checks, one at the door of the plane where they take bottles of water that have been purchased after passengers have passed through immigration and security make boarding very slow. There is no priority for Premium. The staff are efficient but service is basic. No sign of staff except when they are serving food. Seats are fine for a day flight. The food is very ordinary and some dishes were not available."
Points négatifs : "Not a lot of choice in entertainment. Some programs have been on there for years. Premium economy is not worth the extra money."
Points négatifs : "Broke my luggage"
Points négatifs : "I was seated at the last seats and by the time it was my turn to choose from the menu, there was none left but just one option for me. Hope Cathay pacific will add extra food selections to accommodate passengers in the last seats."
Points positifs : "Overall from accommodations to friendly staff my experience with the Cathay Pacific air is outstanding. I will recommend it to all of my family & friends! Thank you CPAir!"
Points négatifs : "Nothing"
Points négatifs : "Should have more Indian movies on flight."
Points négatifs : "Seats are terrible"
Points négatifs : "same as above"
Points positifs : "Seated 19K in business class on the 777 from Manchester. Crew was fantastic and responded quickly and enthusiastically. Breakfast muesli was really good"
Points négatifs : "Food could be better. Lamp rump steak cooked well but potato on the side not washed properly. Breakfast option not appetizing"
Points positifs : "Good selection of entertainment"
Points négatifs : "Long wait to board then to take off...why can't we bring water on board for this Fifteen hour flight????"
Points positifs : "Flight went up and down at the right time and place. Can't ask for much more than that. All else was very nice."
Points négatifs : "Food was good but could be better. Healthier, purer"
Points négatifs : "I was at the window seat. They weren't really paying attention to me when they bring water or collect the trash."
Points négatifs : "little chaotic boarding. Horrible vegetarian food."
Points positifs : "Great crew. But, they ran out of breakfast choices early."
Points négatifs : "Not enough bathrooms"
Points positifs : "The wonderful people and the service they provided with a great attitude."
Points négatifs : "The food was only OK."
Points positifs : "It was a long flight, but service was excellent."
Points négatifs : "nothing to complain about"
Points positifs : "Seats were comfortable in Premier Economy class, Entertainment offered in this class was good.They offered more movie chooses than most any other airline that ive ever flown on before."
Points négatifs : "First off I feel asleep as soon as I seat down on the plane, even before take off and once I woke up not one of the stewardess come to offer me the meal I missed or any kind of refreshments, it was a 4 hour flight. My brother who did get the meal stated that it was very poor quality. The egg was terrible tasting, powered egg replacement."
Points négatifs : "The food on the return flight from Hong Kong to Tokyo has got to be the worst I have eaten on any economy flight. It was fish and rice and it tasted as if it has passed it's best date. I attempted 2 mouthfuls and then decided to not continue waiting from the tray at all. The exception was the packaged biscuit. I refused tea and coffee on the basis of the food disaster."
Points positifs : "Checkin at Kowloon"
Points négatifs : "Aircraft change"
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Points négatifs : "Très bien à heure un avions trop propre"
Points négatifs : "It was a great experience"
Points positifs : "Every thing amazing"
Points négatifs : "This trip really excellent Thank you Turkish Airlines"
Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Points négatifs : "The Ground crew didn’t know how to add a bag"
Points positifs : "The food and the entertainment"
Points négatifs : "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "good company"
Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Points positifs : "Food and service is excellent. Istanbul lounge is great."
Points négatifs : "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Points négatifs : "La cuisine est vraiment horrible"
Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"
Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"
Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."
Points positifs : "Très pratique"
Points négatifs : "Retard du vol dur avec un enfant"
Points négatifs : "Retard du vil dir avec un enfant"
Points positifs : "The crew was excellent, the food good."
Points négatifs : "The entertainment system, in three out of four long flights, did not work. In the one that "worked", the sound was terrible and this made the experience totally unsatisfactory. A major airline should avoid this."
Points positifs : "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Points négatifs : "Repas"
Points positifs : "There was almost nobody on the flight. In flight entertainment was awesome too."
Points négatifs : "Nothing"
Points positifs : "The flight was excellent, with good food and good service. The crew was very professional and courteous."
Points négatifs : "Our experience in the Istanbul airport. We got off our connecting flight and no one was willing to provide us with directions. We had to stand in a security line for two hours thinking that we had as a consequence missed our connecting flight. Again, no communication. We found out when we finally got through security (we had already gone through security at the Paris airport), everyone was in the same situation and our flight had been delayed. It would have been helpful to know that as we were standing in line. While in the line, many people panicked and starting pushing their way to the front of the line. Again, no officials were there to keep order. It was truly a mess! And creating too much anxiety and stress that I really wanted to not have on my trip back to the USA. I realize that in these times, we must go through added security, but I am accustomed to US airports where there is more communication over the intercom and by airport officials. In Istanbul, it seemed that everyone did not want to give directions, and airport officials seemed to avoid the public they were there to serve."
Points positifs : "The flight was good. The food tasted great. They had some good movies I haven't seen yet. The flight attendants were constantly up and down the isles either giving you something or taking away trash. The leg room was sufficient."
Points négatifs : "The customer service on the phone and in person was completely unprofessional, rude and a bit uneducated. They yelled at me when I asked them "is there anything yall can do to fix this?". And then in person I watched them get out of their seats and yell at this older woman."
Points positifs : "Professional and friendly staffing, comfortable flight."
Points négatifs : "We realized when boarding to first flight that they did not included my son on next connection flight...oops when it was addressed they fixed it in a professional matter with appologies at boarding."
Points négatifs : "In flight entertainment system was not functioning. Turkish refused to provide hotel in Istanbul as per their policy even after being told by Turkish employees in the USA and France that this would be provided due to my 20 hour layover. I will not fly Turkish again in the future."
Points positifs : "Merci à Turkish Airlines"
Points négatifs : "Enjoyed the hotel stay on the long layover"
Points positifs : "Will definitely fly Turkish Airlines again!"
Points négatifs : "Vol a des heures invraisemblalbles 3:45AM Attente interminable dans bus surchauffé, alors que l aeroport est vide et plein de passerelles sont libres. Turkish economise des droits d aeroports sur le dos de sa clientele Personnel de l aeroport ne fait que taper la discute entre eux alors que la clientele n en peut plus d attendre.."
Points négatifs : "No being able to rebook!"
Points positifs : "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."
Points positifs : "L'equipe etait serviable et courtois."
Points positifs : "Le film que j'ai regarde pendant le vol"
Points négatifs : "Mon siege, trop etroit, et je n'aime pas etre au milieu entre deux autres passagers"
Points positifs : "love the food and the crew service."
Points négatifs : "Aircon could have been better. Someone got sick during the flight because of that."
Points positifs : "Friendliness, attentiveness, food, clean bathrooms, and great wine selection. I would fly Turkish Airlines anywhere!!!"
Points négatifs : "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."
Points positifs : "Parfait. Je voyage souvent avec cette compagnie. Très satisfaite"
Points positifs : "Lots of crew members Pay attention Food was good"
Points négatifs : "The boarding was chaotic"
Points positifs : "Tout"
Points négatifs : "Rien"
Points positifs : "The food and entertainment on the plane"
Points négatifs : "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."
Points positifs : "The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases"
Points positifs : "Crew was very helpful, seat was small and uncomfortable."
Points positifs : "Rapport Qualité/prix. Ponctualité. Confort."
Points négatifs : "Personnel de cabine pourrait être plus serviable.."
Points négatifs : "Aeroflot has failed the connection which is why my flight to CEK was missed by few minutes and it caused me to miss an important meeting at my final destination. UNACCEPTABLE"
Points positifs : "The crew was nice, and the food was ok."
Points négatifs : "The seats wasn't comfortable at all. We waited 3 hours in the plain - 1 1/2 hour in Moscow and 2 hours in New York"
Points positifs : "All in time."
Points négatifs : "It is perfect"
Points positifs : "They were very accommodating"
Points négatifs : "Better selection of movies"
Points négatifs : "Les foutus Boeing, les compagnies en profitent trop souvent pour diminuer le volume des sièges. Dans ce cas ci les quatre sièges centraux avaient au moins 10% de moins large que les deux rangées de sièges latéraux.. Fini Boeing dans mon cas..."
Points positifs : "Airbus À 320, on était capable de s' as soir au moins..."
Points négatifs : "Je ne suis pas difficile, mais la cuisine Russe en avion..."
Points négatifs : "Personnel antiphatique. Repas affreux et fonctionnement des écrans aléatoires."
Points positifs : "Helpful and pleasant crew, comfortable sits, good choice and quality of food and drinks, even of short flights"
Points négatifs : "Flight was canceled or moved. They told us there is a problem with the flight and moved us to another airline. I’ve been warned about Aeroflot and it turned out to be true. I’ll file a complaint, I deserve a refund."
Points positifs : "My luggage was missing!!!"
Points positifs : "Professional crew"
Points négatifs : "Wi-fi"
Points positifs : "Rien."
Points négatifs : "Personnel hyper désagréable. Propreté aleatoiee"
Points positifs : "Food was good"
Points négatifs : "The seats was not comfortable"
Points positifs : "Entertainment was good when screens worked properly"
Points négatifs : "Called to upgrade seats and told to do it in person, asked to do it at check in counter and told no seats available yet there was a space + seat directly in front of me that was not occupied on the flight. Many of the staff at check in, boarding and even some members of flight crew are rude, dismissive and not helpful. They should not be in a customer service oriented business."
Points négatifs : "30 minutes de retard"
Points négatifs : "Bloqué plus de 8h à Moscou. AUcune assistance. Lamentable."
Points négatifs : "Old seats"
Points positifs : "Rien."
Points négatifs : "Le fait que le terminal et la porte d'embarquement soient changés 35 minutes avant le départ. Résultat: vol raté. lah"
Points négatifs : "Very hot and stuffy in the plane, as usual."
Points positifs : "Service Everything was on time Overall PERFECT!"
Points négatifs : "Les sièges trop petits"
Points positifs : "Everything felled well."
Points négatifs : "The entertainment system give bad sound making the experience less enjoyable"
Points positifs : "This was my return flight and apart from the first one, on this the food was great. There were a lot of new movies and tv shows on the entertainment system. Staff was nice and friendly. Boarding was quick and there were no delays."
Points négatifs : "Seats are good, but a little tight for a 9-hour flight."
Points négatifs : "They forgot about our luggage in Moscow."
Points négatifs : "The food was very specific and not for everyone taste."
Points positifs : "Good flight, departing Moscow wasn't so bad even with the wintry conditions (JFK on the other hand...) Flight staff was friendly and well dressed, video worked, needs were met. Wasn't cold on the flight though I did sit by the window seat so the temperature was adjusted accordingly :) Overall, very pleased with Aeroflot. Would I do it again? Already have a trip booked in two months!"
Points négatifs : "Two go-rounds due to wind sheer in the airport environment."
Points positifs : "Excellent staff"
Points négatifs : "On my flight from Moscow to St. Petersburg I experienced a poor service at Sheremetyevo. The company is changing the gates. Which creates the problem. I had a pass with a gate #15 and was waiting in Moscow for the boarding. They changed it to the gate#2. They call my name but the pronunciation was completely wrong. At one point, I became worried and asked for help. AT this point I realized that I had to run to the gate #2 which was a mile away from my gate. To make a long story short - when I reached the gate#2 it was closed already and the company forced me to buy a new ticket to St.Petersbur for $100. I was not alone who was late to the gate.There were several people complaining about the same problem."
Points positifs : "I like the general things on the plane. Smiling services by the crew members, the taste of the foods, contents on the device, icecream...."
Points négatifs : "I didn't like the terrible service in Sheremetyevo International Airport. Personnel were so bossy.. It makes me think that Russian Airline is good but the country inside...."
Points positifs : "Great service for families and gifts for kids. Excellent selection of programs to watch. Large seating and leg space. Attentive crew. Great food service for domestic flight. Baggage is included free no need to pay for each suitcase causing the plane to be stuffed with carry-ons. Fast boarding and baggage service. Aeroflot is the best airline there is period!"
Points positifs : "Great service. Awesome crew. Comfortable seats. Food was little bit uncomfortable due to selections. Not everyone eats lamb and turkey. Should be upgraded to chicken and fish."
Points positifs : "comfortable seat and leg space"
Points négatifs : "I had 2 bug bites on my thighs... I hope the airline will clean and spray the upholstery."
Points négatifs : "A delay in the first flight caused us to lose our continued flight to Phuket and were stuck in Moscow 24 hours"
Points positifs : "Il faut que le personnel de cabine apprenne à sourire encore un peux mais on sent une amélioration par rapport à 2016."
Points négatifs : "Toujours pas de divertissement sur les Airbus A321 entre Moscou et Genève et bagages n'ont pas suivis."
Points positifs : "Globalement correct, mieux qu'en 2016 sur le même itinéraire."
Points négatifs : "Checkin fastidieux malgré un web checkin la veille. Il faut que le personnel de cabine apprenne à sourire encore un peux mais on sent une amélioration par rapport à 2016."
Points positifs : "The service was great, nice cabin staff"
Points négatifs : "food had both special meal and kosher meal and none were great"
Points négatifs : "Boarding by bus with -16C temperature took long time . Some passengers were not warmly dressed and they were freezing. I suppose it was necessary for defreezing the airplane but it could have been better organized"
Points positifs : "USB ports available, frequently serves food & beverages, comfortable economy class seats, pleasant flight attendants, large selection of movies/music. My favorite airline."
Points négatifs : "No negatives."
Points positifs : "Crew announcements incomprehensible"
Points négatifs : "In Irkutsk Aeroflot charged me extra $54.71 for my second suitcase"
Points positifs : "Very good entertainment, and usually good food"
Points positifs : "Schedule and route was suitable to my needs, there was an outlet to charge me phone"
Points négatifs : "Very small space, bad food and no entertainment. Some crew are difficult with English."
Points négatifs : "Vous avez perdu mon baggage."
Points négatifs : "Boarded 1.5 hrs late for no apparent reason... nothing was stated for why we kept waiting"
Points négatifs : "The handling of Skyprioriuty boarding was one of the poorest I encountered (in SVO airport)"
Points négatifs : "Drunk Russian passengers and a lot of turbulences :/"
Points positifs : "Food was good, in flight entertainment was really good. Had a lot of variet."
Points négatifs : "SVO Airport was my least favorite airport. Staff was very short with you. Needed to provide a phone number to Airport in order to use "Free" internet."
Points négatifs : "The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket."
Points positifs : "food good"
Points négatifs : "techical problems announced AFTER plane was fully boarded, took 1-1/2 hours with no refreshments offered except the water bottles at seat. However, captain did make periodic announcements as to progress of repairs."
Points positifs : "The flights and food were good. no problems there."
Points négatifs : "There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago."
Points positifs : "The was knowledgeable, but customer acumen sucks."
Points négatifs : "The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers."
Points positifs : "Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus."
Points négatifs : "The pilot strike resulted in cancellation of my flights so getting home turned in to a challenge"
Points négatifs : "Everything was excellent"
Points positifs : "N/A"
Points négatifs : "I was unable to make it to copenhagen due to missing my connection"
Points positifs : "Planes are newish and comfortable. Decent amount of room in economy. Very good entertainment system with a not of great Nordic content (Swedish, Danish and Norwegian movies) Food was pretty good for an airplane. The service is excellent. I slept through the meal service, but they still made it a point to get me a meal when I woke up. Old fashioned tea and coffee service, with a steward going up and down the aisles with proper tea and coffee pots. Very professional, a high end feel to everything."
Points positifs : "Boarding on time"
Points négatifs : "Unfriendly crew & awful food"
Points positifs : "Crew, food"
Points négatifs : "Boarding could have been smoother. Entertainment system could have a better selection of movies and tv programs"
Points positifs : "The crew on-board were polite and did a fairly decent job, with what they had to work with... It's a big long flight of 11+ hours, so tough to deal with so many people. An unexpected surprise was the nice selection of all types of movies to watch and kill time."
Points négatifs : "300+ People on a plane will "radiate" heat, so the temperature inside the cabin after 6 hours was so hot that I was perspiring profusely. I even requested it be adjusted, which it seemed to be for a few minutes but then right back up to 27°C... it is too long of a flight to be that uncomfortable with no adjustments considered. I asked other passengers if they too were "uncomfortable" ALL said yes. This would have solved also in my opinion the screaming small children that were also obviously "irritated" A cooler cabin would have induced a "sleep" environment, none of which I was able to get. Sadly, based on this alone, I will not fly SAS again, unless Business Coach class or 1st Class. I was surprised that an additional Coca-Cola was charged for when some beverages were complimentary... puzzling."
Points négatifs : "Was overlooked by the pursor a couple times - he probably had a lot on his plate. Also, the "snack" at the end of the trip was sorely lacking! Especially for a 7 hour flight. The bathrooms were gross & out of toilet paper. And it seemed like one was locked constantly...?"
Points négatifs : "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."
Points positifs : "ok"
Points négatifs : "ok"
Points positifs : "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Points négatifs : "Boarding was a little scattered, but ok"
Points positifs : "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."
Points positifs : "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Points négatifs : "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Points positifs : "Efficient processing of passengers onto aircraft."
Points positifs : "My Plus ticket brought me an excellent cold lunch despite the shortness of the flying time (only 1:10). The seats need more recline!"
Points négatifs : "ended up having to put both of our large carry-on items under the seat in front of us while the flight attendants stuffed people's coats and jackets into the overhead"
Points positifs : "Smoothest landing I've ever experienced."
Points négatifs : "I missed the refreshments, if any were served at all. Granted I was tired and probably dosed off during that part of the flight."
Points positifs : "The flight crew were very nice and helpful.."
Points négatifs : "I didn't like that we waited an hour to take off I had to run through the terminal in Chicago to catch my flight to Dallas. I had to rush though customs then run to check in baggage didn't have time just to drop off and run to shuttle then run to terminal security check in then run to my gate to catch my flight I was 2 minutes before my gate closed. I barely made the flight. I am also still waiting on United Airlines to find my luggage, they are supposed to call me and drop off my luggage."
Points négatifs : "Unexpected 70 euro baggage fee that I had no way to add online."
Points positifs : "I had a connecting flight in Stockholm and forgot my laptop in the first plane. SAS personnel was very friendly and got me my laptop quickly and I was able to make my connection, even though it was pretty tight."
Points négatifs : "Seats with too little space."
Points positifs : "we landed 20 minutes before schedule"
Points positifs : "Great flight"
Points positifs : "Movie selection/Entertainment choices were good. Food was ok. Overhead storage space was adequate."
Points négatifs : "Seats are awfully small and legroom is cramped. The crew was standoffish and inattentive. Beverage service is lacking."
Points positifs : "Nothing"
Points négatifs : "Delay"
Points positifs : "The flight was on time The lounge (SAS) in Copenhagen, but that had nothing to do with the flight"
Points négatifs : "Rather indifferent organization in Copenhagen at the gate, and rather rushed service (granted it was only an hour+ flight from Kastrup to Arlanda), I was not even asked for water or tea/coffe when the cart zipped by, maybe because I did not speak Swedish/Danish"
Points positifs : "they were quick and apologetic"
Points négatifs : "I did not like having to pay Euro 70 for my luggage at the AP. I do not recall ever having got the option to pay for my suitcase online when I booked my ticket. You guys need to make this more clear."
Points positifs : "Flight was on time, boarding was efficient."
Points négatifs : "No free snack? Come on. What is this, wizzair?"
Points positifs : "Clean, comfortable plane."
Points négatifs : "No free alcohol. Limited food options."
Points négatifs : "No food, no entertainment. Bring a book."
Points positifs : "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Points négatifs : "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Points négatifs : "During online check in and through the website, I was informed that I would be able to have one free checked bag. I was never prompted that I would have to pay additional. However, when I arrived at the airport, I was told that I had to pay an additional $75 to check my bag in even though my boarding pass stated I was able to check in one bag. I was then pushed back and forth through the airport to complete this process. I would have liked to be given warning if I had to pay any additional costs."
Points positifs : "Nice meal, friendly staff"
Points positifs : "Was told to collect our luggage and buy a new ticket!!!!"
Points négatifs : "Wasn't allowed to board connecting flight"
Points positifs : "great plane and food and crew"
Points négatifs : "cant pre book luggage way too expensive for bags"
Points positifs : "Clean Cabin/Food selection/"
Points négatifs : "it all started at Boarding..... long lines with no access for premium passengers to board. get to Aircraft and no greeting......Late /Delayed Departure which caused a HELL of a Trip including missed connections in IAD and Sleeping in the Airport till that next day! my 16 hour trip back home turned into 37 Hours.........Cabin Crew not so friendly and in a rush! I was surprised, normally they are always pleasant and smiling."
Points positifs : "The plane was well kept and the entertainment system worked well with enough choice. The crew was average: no problems."
Points négatifs : "The (transatlantic) flight was delayed 8 hours and the only compensation received was 175DKK for lunch. Had to stay in the airport over 11 hours due to this delay and had already had a 16 hour layover from the day before. I realize that unexpected delays may occur, particularly in cases where passenger safety is in question, but delays of more than 5 hours cause major inconvenience and I felt stuck in the airport with my bags and having checked out of my hotel room already. Just compensating for lunch is not enough. In the future a partial reimbursement for the flight, access to the priority lounge or a more comfortable facility such as a hotel would provide the passengers with compensation proportional to the inconvenience."
Points négatifs : "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."
Points positifs : "we didn't crash"
Points négatifs : "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"
Points positifs : "Staff was friendly"
Points négatifs : "Seats uncomfortable and way too small especially when people in front lean back in your space. Not enough space to put feet. Also I paid for my family of three to be grouped together on flight from Stockholm to Chicago and we were seated in separate aisles so we could not converse together at all. I feel I got cheated in that aspect."
Points négatifs : "2 hr delay on a 2 hr flight"
Points positifs : "prompt, friendly, and professional!"
Points négatifs : "TOmato Croissant nasty!"
Points négatifs : "Over crowded boarding area - delay at departure"
Points positifs : "friendly and helpful people,on time,efficient"
For some reason l was unable to obtain my boarding pass online for both flights. I almost missed my last flight because it took so long to get one at the airport. Also my arm rest wasn’t moving and the movie on an 8 hr flight wasn’t working.
Enregistrement désastreux à l’aéroport, une heure et demie d’attente, seulement 2 guichets ouverts, des gens avaient peur de rater leur vol.
Points négatifs : "Not losing my luggage"
Points positifs : "Good"
Points négatifs : "Repas gratuit"
Points positifs : "The fact that we were offered an additional round of water and the friendliness of the crew."
Points négatifs : "I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience."
Points négatifs : "My headphones didn’t work"
Points négatifs : "Did not like stress of having to check in 24 hours ahead of time just to get a free seat assignment. Why should we have to purchase a seat on a plane we already bought a ticket for?"
Points négatifs : "Could take the flight, your website did not advise that my passport required a Schengen VISA just to transition to my Final destination. Then My reservation was cancelled by FINNAIR"
Points positifs : "Respect des horaires, gentillesse du personnel"
Points positifs : "Très bien. Bon accueil et à l'heure."
Points positifs : "Service was good"
Points négatifs : "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
Points positifs : "The airport it's very nice and clean.."
Points positifs : "Le service. Et le confort"
Points positifs : "Pilots did a great job at Helsinki. There were a strong wind and rain. Crew was really sweet."
Points négatifs : "There was a confusion with boarding passes in Helsinki. Some of passengers were waiting almost until beginning of boarding with no seat number. Also was a delay because they're waiting for a some passenger from a connecting flight . Seats haven't enough leg room for person 5"8 but crew and food was amazing."
Points positifs : "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Points négatifs : "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."
Points positifs : "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Points négatifs : "We took off late and arrived even later so we had to run to get to the next plane"
Points positifs : "Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line."
Points négatifs : "Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing."
Points positifs : "There was plenty of room and the food was good."
Points négatifs : "Can't think of anything I didn't like"
Points positifs : "Plenty of food to eat. Snacks and lunch"
Points négatifs : "Being vegetarian I chose the pasta entree. It was good. It included a small salad. All other food was carbs- bread, crackers, a packaged dessert, ice cream, pizza, muffin. ( The pizza was good the muffin was processed gross. ) I didn't eat all the items and still felt yucky from poor nutrition. A piece of fruit in place of muffin, dessert, crackers would help a lot."
Points négatifs : "Touch screen TV harder to switch channels/choices. You either touch hard or harder on screen (mostly few times)."
Points positifs : "Because of the delay taking off and refueling, they provisioned for an extra meal service. Choices were limited, but the food was decent. Crew was generally cordial and efficient. Even though there were only 13 empty seats, they made an effort to find us a place with an empty seat between us."
Points négatifs : "We were stopped and grilled by AA personnel as if we were potential terrorists, even though we had TSA Pre-check clearly listed on our boarding cards. flight was 1 hr delayed boarding. Since the plane was a 747 and there were stronger than average headwinds, we had to stop in Bangot to refuel. Net result: 2 3/4 hr late arrival."
Points positifs : "Made up some of lost time from delayed departure"
Points négatifs : "Seats cramped"
Points positifs : "The onground staff at CDG was nice. The bus ride to the planes was not."
Points négatifs : "Entertainment system does not work. Since this is a technical aspect about the airplane that I CAN judge, I wonder about the parts that are invisible to me. Are these planes actually air worthy?"
Points négatifs : "I missed my flight from Chicago to Paris. Because I purchased it through Kayak instead of directly through Finnair or American Airlines, their 'hands were tied' and they could not reroute nor reschedule me. Not only that, but because I was not on the flight to Paris, my returning flights were automatically cancelled. While this is probably included in the fine print etc., I find it ridiculous. There should be a better alternative for people who miss their flights than forcing them to pay a lump sum that is higher than the original ticket price in order to reschedule their ticket. Moral of the story: BE VERY CAREFUL WHEN YOU BUY THROUGH KAYAK OR SIMILAR AGENCIES, BECAUSE THE CUSTOMER SERVICE IS ATROCIOUS."
Points positifs : "Loved the flight attendance!! They were friendly, witty and flexible."
Points négatifs : "Nothing"
Points positifs : "Crew staff pleasant although did not particularly take the initiative to help customers."
Points négatifs : "Boarding process at Heathrow was chaotic. Could not hear announcements and the response was a large crowd pushing towards an unclear entrance point. The seats are quite small and recline a minimal amount My biggest complaint is that four of us traveling together could not be seated in close proximity to each other, despite making that request over four months before the flight. Extremely frustrating to deal with check-in process as well--because we booked on Finnair, we could not use online system. This was an aggravation considering we were traveling. And--one of our bags was left behind in London. \"
Points positifs : "Crewmembers were professional and nice!"
Points négatifs : "Snack and meal were not so tasty, and the descending before landing was really uncomfortable."
Points positifs : "I thought the flight attendants were professional and friendly. We landed safely and on time."
Points négatifs : "A nine-hour flight with ancient over-head screens? Great for those not sitting in a window seat, otherwise don't plan on being able to watch the movie. The first being a cartoon by the way. I'm sure the 3 children on board had a great time watching it. 2 bathrooms on a 9-hour flight for the entire coach cabin? One of which was near the front. Can you guess what the plane smelled like by the time we landed? Let's discuss the fact that passengers had to be "shuttled" to the plane because of construction. I paid additional for Group 1 boarding, so great I got to get on the shuttle first. Those that came after me also were the last to board the shuttle and the first to get on the plane. Thanks, American, for showing me again why I use you as a last resort. Had I known it was American and NOT Finnair, as I purchased it, I would have re-thought my purchase."
Points positifs : "Departed on time and arrived early. What more could you ask for?!"
Points positifs : "Nothing"
Points négatifs : "Flight cancelled after 5h at the airport. Impossible to be booked before 5days..."
Points positifs : "Flight was not super crowded. Crew were lovely."
Points négatifs : "No seat back entertainment...had to endure The Charlie Brown movie, Nelson Mandela biopic and lousy boxing movie. Seats extremely small...would have been awful if plane was at full capacity. Plane very dated...no frills"
Points positifs : "Crew was very nice"
Points négatifs : "Outdated planes: Intercontinental flight with no personal entertainment system, (cabin monitors only). Poor check in/No partner flight numbers listed: I booked a Finnair flight, it was operated by American Airlines, which is fairly common, but neither JFK or CDG listed the partner flight number or Finnair anywhere - which led to slow and confusing check in when neither Finnair nor AA could find my reservation"
Points positifs : "Not bad as cross-ocean flights go, but cramped. The seats (and the available room per person) are what would be considered normal nowadays, but I remember flying thirty years ago. The crew was very pleasant and snacks were served (and appreciated), but didn't make up for the cramped conditions."
Points positifs : "i got there 45 minutes before my flight and boarding crew of american airlines did everything for me to make my flight"
Points négatifs : "boarding crew and flight crew"
Points positifs : "Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected."
Points négatifs : "Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online."
Points positifs : "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"
Points négatifs : "Passengers changing seats around."
Points positifs : "Once we got on the flight it was all good!"
Points négatifs : "We had the worst experience getting to our flight this airport is so badly managed it is laughable."
Points négatifs : "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"
Points positifs : "The staff was very nice and attentive. Boarding was timely and flight landed 30 minutes early."
Points négatifs : "Long flight with no screens on the back of the seats with personal entertainment options. Furthermore, I had a middle seat and my shoulders kept knocking into my neighbors. Worst of all, my seat didn't incline as far as the people on either side of me. Sleeping is already hard on a plane, and this made it way worse...not to mention my knees were jammed into the seat in front of me the whole time."
Points positifs : "Great service. Comfy seats."
Points positifs : "Very friendly crew; easy boarding; lunch was tasty; pleasant trip overall."
Points positifs : "courteous and helpful crew, easy calm and efficient boarding process, with a announcer who spoke CLEARLY, slowly and loud enough to hear, more comfortable plane than the AA plane I took to get to Paris."
Points négatifs : "In flight entertainment really inferior to other airlines, food mediocre, but adequate. But good service is paramount and your crew was good despite many challenging customers."
Points négatifs : "The food was terrible , the flight was canceled from Paris to phila , i didn't know til 8 pm . It was very hard to have an other flight from London to phila. A lot of souffering for me ."
Points positifs : "Fabulous crew, easy flight with just a few periods of chop - captain kept us well aware of what was happening at all times."
Points négatifs : "Poor entertainment (no individual units on seats), and the 767-300 has almost no leg room in economy."
Points positifs : "Is old aircraft. Few tv in all the airplane. My system didn't work"
Points négatifs : "I will not fly again with this American airline"
Points positifs : "The crew went above and beyond to cater to everyone during this long long flight, they were really sweet, moving people around for more comfort if needed. Hadn't seen such a caring crew in a long time. Thank you to the Miami based crew, they were amazing !"
Points négatifs : "Inflight entertainment....AA NEEDS to get individual screens in economy."