Hilton Waikoloa Village

The least impressive part of our Big Island vacati

Points positifs : The room was clean, and the oceanfront view from our 5th floor location in the Ocean Tower was impressive. The Dolphin Quest experience, while expensive, was very much worth our time, especially for the time spent with dolphins--the guided snorkeling was not as good in their ocean-connected lagoon as it was out in some of the Hawaiian bays.

Points négatifs : Check-In: the check-in experience was awful. While I waited patiently in line using the line suggested by the velvet ropes constructed by the hotel, at least four other parties skipped over this line and cut directly in front of my wife and me, with no recognition from staff. I tried to speak up politely about this when I finally checked in, and I received a boilerplate response about sharing this information with the manager. Food: The food was extremely expensive and poor. A fairly basic hot breakfast for two came out to well over $70. In addition, a pizza dinner at "Dona and Tony's" was essentially a frozen pizza and cost well over $40. Housekeeping: In terms of housekeeping, one of our housekeepers (most likely unintentionally, but still) managed to throw out an expensive razor that we were storing on the bathroom tub, and on that same day the housekeeper also forgot to use a flat sheet when re-making the bed. Parking: Finally, I feel that the parking expense is outrageous. $25/day for self-parking (when valet is $30/day...plus tip), especially when your room is 0.8 miles away from your car.

Go to Fairmont. Worst customer experience in the l

Points positifs : Beds were comfortable.

Points négatifs : The lies, poor service, staff didn't even care when I walked across the whole complex to speak with someone about my concern. Wouldn't get a manager for me to speak to when requested. Staff very rude! Hidden fees, no shuttle services for free as they stated, prices for food was so high we ate lobster for every meal somewhere else and saved money than eating at the Hilton. Transportation around hotel was poor! Took 15- 20 minute before either would arrive. Trolleys would only run certain times a day, there were 13 boats I counted and there wasn't but 2 of them running at any given time. Had to walk across the whole facility every time, in which we beat the trolley and the boat to our destination. Trolley would always be in maintenence so when we did try it out it only went down one stop from the lobby and you had to walk from there. If you need exercise, then choose this place. Plan on 15-20 minute walk to lobby or the pool, etc. We stayed at the Fairmont for 5 days before we came to try out the Hilton. Switching was the biggest mistake! Fairmont 6 star rating, Hilton 1 star only because we stayed alive. Going to share this experience on every review site possible.