cool room Front desk didn't have my reservation. Many homeless people loitering around place, the room smelled weird.
the Internet did not work, the shuttle could not pick me up.. no restaurant after a certain hour at $157 a night this is a rip off...
Hotel was convenient to airport. Hotel is older with few amenities. The beach is in the harbor so the water is not very clean. I only stay here if I fly in a day early or fly out a day late to save on airfare while using my timeshare. I could not imagine staying here as my primary hotel for a week or more. Internet is very slow and room was musty/damp smelling when we checked in. There were fans in the hallway blowing into another room to dry it out. Could have been from the high surf a few days earlier.
Convenient. Comfortable. I liked getting asked preferences ahead of time and text responses back. Extra fees--resort fee and parking fee.
The staff was nice, AirPort shuttle was good. The location is poor, the beach is not well suited for swimming, the place desperately needs renovation. Stay in Lahaina or go camping instead.
Large room beautiful view room beside elevators and still cost $310/night No airport hotel shuttle provided
Nothing Staff was rude and to overcharge for anything else that was not specify in the reservation
People at desk are sweet but not sophisticated in terms of customer service. When they checked us in they gave us the keys and we dragged our suitcases up 5 stairs thru security doors to a room WHICH WAS OCCUPIED!!!! Oh my gosh, late and tired, we returned to the desk, leaving some luggage at the first location, but then we were moved to a room on the total opposite corner of the facility! They should have had someone move our bags to the new room. There are inner doors that require the room key which are very hard to open.
Upgrade... Towels look old... Found cockroach in one of the beds...and curtains are stained and ripping! Just needs to be up dated
close to the airport clean O.K. service no beach towels Hygiene amenities are in dispensers - soap/shampoo no lotion no real concierge service
I loved the green filled courtyard and gazebo with an ocean front view, and the pool on the roof. Decent coffee in room. Also, I liked the movie rental kiosk. I didn't like that the rooftop pool had to close when the rooftop restaurant opened, at 5pm. Disappointing for the kids, and I didn't look/notice if the times were written on the website,
Close to the airport with easy check in. Cramped rooms, overpriced for what you get, recommend for business travelers only.
La gentillesse du personnel en général et plus particulièrement lors du petit déjeuner . Le parking payant qui n'est pas stipulé avant : 5 US par jour et internet payant ..
La chambre était vraiment très démodée. Pas très propre
La situation géographique par rapport à l'aeroport. Hôtel correct mais pourrait être d'un bien meilleur niveau s'il était rénové. Dommage ! Parking payant de 5$ par jour abusif compte-tenu de la situation dans la ville. Chambre vieillotte et climatisation inefficace.
La localisation de l'hotel: excellent pour quelqu'un qui souhaite avoir l'ambiance du vrai Hawaii. Le service du personnel était aussi très bien. Et la chambre elle-même était de grande qualité.
Il est bien situé. Lit moyennement confortable, accès pénible après 18 h, ascenseur mal situé (trop loin), identification de l'hôtel difficile à voir de la route.
L'hôtel est très ancien et qu'il a une odeur de moisi. Le parking est horrible. Le personnel est très gentil. Nous avons passé notre dernière nuit dans cet hôtel pour être près de l'aéroport. Je ne retournerai pas à cet hôtel.
Black rock beach is pretty nice, with good snorkeling. Rooms are good-sized. Rooms not as clean as we would like. Bed only so-so. Pool was overcrowded. Restaurants overpriced. "Resort fee" and daily charges even for self-parking.
Room was functional and large enough great ocean front view. No HDMI Input on the flat screen TV so could play my iPad movies. Bathroom was a bit small not particularly functional and a bit dated. Long walk to the large self park garage at closer smaller lot always seemed to be full
Proximity to beach 1st floor family suite - room was not aired well. Had the smell of a closed up space that hadn't gotten opened for a while. Beds not comfortable. Other amenities were good - e.g. bathroom supplied
Hotel was excellent and beach/views exceptional
Great amenities. Black rock cliff jumping and snorkeling right off the hotel beach. Easy access to Lahaina. Big family hotel
Amazing location.. Staff were not really friendly. Had to really struggle to find the laundry area in Sheraton. I asked one of the staff he just shrugged and walked away.. I would say half the people were happy & welcoming with "Aloha" other half didnt bother and they just wanted to work to get paid.
the room, the view from the room not enough capacity at the pool for a large amount of guests, not enough sports in the shade during the day at the pool
Brilliant location, nice views, good cultural activities. Disinterested staff, confusing parking, excessive resort fee, underwhelming club lounge, poor elite recognition.
Location beautiful. $35 daily resort fee. Room was very dated needed refurbishment. Old carpet slow drains.
Staff was exceptionally helpful, even trying to assist with a rental car issue. We had a "garden view" which still had some partial views from the balcony, but only had one chair and not a lot of room for more. Location was great as there were several off premises dining options. The hotel no longer has a beach, so getting a chair on the beach was not an option. Snorkeling at black rock was fair, as the fish life was not abundant and it was crowded. Drinks were inconsistent, with great descriptions but no balance.
Beautiful setting, excellent and friendly staff. clean rooms. Good snorkling and swimming. Excellent laua excellent food and show. Resturant food could be better.
hotel tres ageable pour ses equipements balneaires,pour le confort des chambres et l'aimabilite du personnel.tres bon emplacement geographque pour visiter cette ile.
L'option Etage Club un peu chère pour les avantages offerts.
Qualité de l'hôtel, emplacement, accès à la plage, restaurants, chambre et balcon. Room service excellent !
Grandes chambres bien aménagées ... superbe plage. L'équipe de conciergerie était excellente, surtout Shelly.
Huge room. Gorgeous views. Huge tub. Beautiful tile work. Big kitchen. Washer and dryer The beds were just awful. They were rock hard and not comfy at all. The pillows were small. Had a very hard time sleeping. No coffee maker!!!
This place had everything that we expected and the Beach was great you could go rite from your hotel snorkeling I recommend this place a return Everything
Our one bedroom unit worked well. We ate in or out as suited us. Nice 3.5 mile beach trail starts in a park just south of the property; good for running and walking, but could be contested in spots. we had full access to the timeshare immediately south, and frequented the happy hour at their beach/pool bar and their lounge chairs. Grounds were lush and attractive. Beach was nice to look at, but not very useable, as it was small and the surf was high. Too small even for lounging. Next door was better.
The view and the pools are very nice and I was impressed with them. The food and drinks were just average. I understand that more people cook themselves in this type of property and not to expect a five star experience. The service was weak and inattentive in the restaurant, enough to get you your meal, but mostly feeling in different.
Price and upgade
* Le personnel/service était super ! * La vue sur l'océan depuis la chambre était merveilleuse * produits réapprovisionnés tous les jours * salles de bains, chambre, réception, etc. très propres * La nourriture était très bonne Tout est trop cher, mais nous étions à Maui, et Hawaii est cher ... Y aller n'est que le début en termes de dépenses
J'aimerais y être encore. J'avais laissé mon chargeur dans la chambre. Et ils me l'ont envoyé. J'ai adoré cet endroit et nous reviendrions dans cet hôtel sans hésiter si je peux.
The staff was excellent and very accommodating. We had an early departure to the airport and the manager got up early to fix our breakfast and wrapped it up so we could take it with us on the ride to the airport. Nothing.
The hotel had a very old-world charm to it without being run down. Rooms were spacious. The pool was very clean and private even though it was a two minute walk to front street in Lahaina. Nicely situated. Wish were could have stayed longer.
Confort-propreté-tranquilité Un deuxième restaurant dans l'hôtel pour éviter les sorties extérieures.
tres bonne situation géographique: l'accès direct a la mer. Proche du centre ville tout en gardant un cote calme. le personnel de l'hôtel a essaye de nous vendre une chambre beaucoup plus chère que celle nous avons réservée. pas beaucoup de transport en commun.
L'environnement, le personnel et l'hotel lui-même
The location was wonderful and the pools and grounds were very nice. The staff was very friendly and helpful. Our roof leaked when it rained. We had to move one of the beds over because it was dripping on the bed. The television was old and hard to figure out the stations.
It was quiet and the staff accomodated us when we asked for a different room. It is an older hotel and even though the hallways are covered, they are still accessible from the outside so anyone walking by could enter and come to your room door. The original ocean front unit was right next door to a luau and with the west exposure, the air conditioner could not keep up with the sun shining in and it got quite warm. Free internet is in the lobby only of the larger hotel several doors down but not in the room. There is a $10 self parking charge and the room has a shower only, no bathtub. There is also no elevator.
We actually never stayed at the Ka'anapali Ocean Inn...when we checked in, they were over-booked so they put us up in 1st floor, oceanfront cottage room at the Royal Lahaina...it was great. Just a few steps to the beach, a few more steps to the pool and a wonderful view out the sliding glass doors. Every member of the staff, from checking in, to taking us to our room, to the breakfast buffet, to checking out...everyone was great. We live on Oahu and came over for 1 night for our son's birthday...we would stay here again. There was a damp, moldy smell, but we wrote it off as being close to the ocean and the cottages being older. However, as we were leaving, we noticed in the closet, that the wall between the shower and the closet was moldy, the carpet there was wet and the base board was starting to disintegrate.
I had a wonderful time with absolutely no complaints. Nothing.
It was on the ocean. Grounds were clean. The room we initially were assigned to had not been cleaned. Beds were torn apart and toiletries were sitting on the vanity. Our subsequent room had ants.
Hôtel sur belle plage- Grand espace. Tranquillité. Localisé dans un lieu hyper touristique ( usine à touriste américains et japonais), cela entraine un grand manque de couleurs locales vraies. Petits déjeuner horriblement cher. Petite piscine. Difficultés, à partir de 21h30/22h de trouver de quoi manger/boire.
bien situé nourriture très moyenne et propreté limite
La nourriture était bonne et la plage était fantastique. Bonne endroit pour la plongée en apnée. Accueil personnalisée Il serait bien d'avoir des élévateurs pour monter les bagages aux chambres. Plus de détails sur les coups additionnels (internet, stationnement, etc.)
Ambiance hawaiienne Les lits n'étaient pas très bien
Le buffet du breakfast était bien .Notre chambre sur l'océan était parfaite. Nous avons apprécié nous reposer dans un transat au bord de la plage.Les couchers de soleil étaient magnifique un endroit se rêve pour les lunes de miel Les renseignements pour les excursions n'étaient pas très bien.
staff were friendly and accommodating. veryhelpful. Liked that shuttle took you around. not so scenic near airport
Location near airport. Inside the hotel it was cool but just as humid as outside. Clothes never really dried out.
All aspects of the Marriott were amazing-clean, friendly, professional and truly made us feel like guests. We couldn't believe the size of the lawn!
- 9 out of 10 of the staff members were enthusiastic, extremely helpful, and friendly. - The rooms were well designed and well decorated - The free shuttle rides for anywhere within three miles of the hotel was wonderful. - proximity to airport - The bistro appeared to more like a local starbucks than a place for guests to relax. Quite a few non-guest meetings/gatherings were taking place - particular staff members appeared to be a bit cold and "going through the motions" of hospitality. Not as warm and welcoming as the other staff members. But the warmth of everyone else was WAY more noticeable. - The distance from popular attractions makes this hotel just an overnight stay location for travelers
Cadre paradisiaque dans une biae de sable (rare en Hawai'i') bordée de cocotiers Les batiments sont dissimulés par le végétation et n(ont qu'un étage. Il y a autour de la piscien des BBQ à dispo. L'ambiance est tout à la fois discrète, familiale, calme et luxueuse. Un très bel endoit pour ceux qui fuient le béton des stations balnéaires et très accessible
Incontestablement, en premier lieu le charme de cet hotel historique, plein de caractère, construction en bois d'atmosphère "plantation/coloniale". Sa situation est excellente, l'hotel propose un parking gratuit à quelques rues de distance, heureusement car l'environnement de l'hotel est diffficile pour se garer. Franchement non, nous avons adoré cet établissement.
On m'a permis d'arriver tôt, le bungalow d'une chambre avait 2 salles de bain et une belle cuisine et un salon. Plage et piscine à quelques mètres de bar sur place. L'ascenseur était petit et lent, même ascenseur utilisées par le personnel pour la literie etc.
Beautiful accommodations, great location with amazing beachfront access. The condo units are very well stocked with supplies.
I liked the location, the comfort and spaciousness of our room, and could appreciate the efforts beiing made by the property to upgrade its facilities. I did not like the fact that we were not informed prior to arrival that construction was going on. To be fair, the hotel reduced our rate after I complained.
Friendly staff. Everything exceeded our expectation
The 1 bedroom condo units are very spacious and well-designed. You feel like you're living at the beach rather than escaping your room for outings. We did not hear any noise from nearby units except when the maids were moving patio furniture to clean. Our unit could have used a larger living room TV (approx. 25in CRT) as it was dark by 6pm and we just wanted to watch a movie at night. (TV size varies with the individually-owned units.) It was particularly nice to have a washer & dryer in the unit.
The entire resort was really well maintained, had an amazing view of the ocean, liked the fact that the patios were huge. Really close proximity to the beach. Convenient store inside the resort was very useful and had good breakfast. Even though the resort itself was really well maintained, the unit itself was outdated and had issues like the TV remote did not work, patio door was broken and hard to open and close. Kitchen was very outdated as well.