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Confort-propreté-tranquilité Un deuxième restaurant dans l'hôtel pour éviter les sorties extérieures.
L'environnement, le personnel et l'hotel lui-même
tres bonne situation géographique: l'accès direct a la mer. Proche du centre ville tout en gardant un cote calme. le personnel de l'hôtel a essaye de nous vendre une chambre beaucoup plus chère que celle nous avons réservée. pas beaucoup de transport en commun.
* Le personnel/service était super ! * La vue sur l'océan depuis la chambre était merveilleuse * produits réapprovisionnés tous les jours * salles de bains, chambre, réception, etc. très propres * La nourriture était très bonne Tout est trop cher, mais nous étions à Maui, et Hawaii est cher ... Y aller n'est que le début en termes de dépenses
J'aimerais y être encore. J'avais laissé mon chargeur dans la chambre. Et ils me l'ont envoyé. J'ai adoré cet endroit et nous reviendrions dans cet hôtel sans hésiter si je peux.
Room was functional and large enough great ocean front view. No HDMI Input on the flat screen TV so could play my iPad movies. Bathroom was a bit small not particularly functional and a bit dated. Long walk to the large self park garage at closer smaller lot always seemed to be full
the room, the view from the room not enough capacity at the pool for a large amount of guests, not enough sports in the shade during the day at the pool
Beautiful setting, excellent and friendly staff. clean rooms. Good snorkling and swimming. Excellent laua excellent food and show. Resturant food could be better.
Black rock beach is pretty nice, with good snorkeling. Rooms are good-sized. Rooms not as clean as we would like. Bed only so-so. Pool was overcrowded. Restaurants overpriced. "Resort fee" and daily charges even for self-parking.
Hotel was excellent and beach/views exceptional
Great amenities. Black rock cliff jumping and snorkeling right off the hotel beach. Easy access to Lahaina. Big family hotel
Brilliant location, nice views, good cultural activities. Disinterested staff, confusing parking, excessive resort fee, underwhelming club lounge, poor elite recognition.
Amazing location.. Staff were not really friendly. Had to really struggle to find the laundry area in Sheraton. I asked one of the staff he just shrugged and walked away.. I would say half the people were happy & welcoming with "Aloha" other half didnt bother and they just wanted to work to get paid.
Location beautiful. $35 daily resort fee. Room was very dated needed refurbishment. Old carpet slow drains.
Proximity to beach 1st floor family suite - room was not aired well. Had the smell of a closed up space that hadn't gotten opened for a while. Beds not comfortable. Other amenities were good - e.g. bathroom supplied
Staff was exceptionally helpful, even trying to assist with a rental car issue. We had a "garden view" which still had some partial views from the balcony, but only had one chair and not a lot of room for more. Location was great as there were several off premises dining options. The hotel no longer has a beach, so getting a chair on the beach was not an option. Snorkeling at black rock was fair, as the fish life was not abundant and it was crowded. Drinks were inconsistent, with great descriptions but no balance.
Qualité de l'hôtel, emplacement, accès à la plage, restaurants, chambre et balcon. Room service excellent !
hotel tres ageable pour ses equipements balneaires,pour le confort des chambres et l'aimabilite du personnel.tres bon emplacement geographque pour visiter cette ile.
Grandes chambres bien aménagées ... superbe plage. L'équipe de conciergerie était excellente, surtout Shelly.
L'option Etage Club un peu chère pour les avantages offerts.
Ambiance hawaiienne Les lits n'étaient pas très bien
Le buffet du breakfast était bien .Notre chambre sur l'océan était parfaite. Nous avons apprécié nous reposer dans un transat au bord de la plage.Les couchers de soleil étaient magnifique un endroit se rêve pour les lunes de miel Les renseignements pour les excursions n'étaient pas très bien.
La nourriture était bonne et la plage était fantastique. Bonne endroit pour la plongée en apnée. Accueil personnalisée Il serait bien d'avoir des élévateurs pour monter les bagages aux chambres. Plus de détails sur les coups additionnels (internet, stationnement, etc.)
Hôtel sur belle plage- Grand espace. Tranquillité. Localisé dans un lieu hyper touristique ( usine à touriste américains et japonais), cela entraine un grand manque de couleurs locales vraies. Petits déjeuner horriblement cher. Petite piscine. Difficultés, à partir de 21h30/22h de trouver de quoi manger/boire.
bien situé nourriture très moyenne et propreté limite
Il est bien situé. Lit moyennement confortable, accès pénible après 18 h, ascenseur mal situé (trop loin), identification de l'hôtel difficile à voir de la route.
La localisation de l'hotel: excellent pour quelqu'un qui souhaite avoir l'ambiance du vrai Hawaii. Le service du personnel était aussi très bien. Et la chambre elle-même était de grande qualité.
L'hôtel est très ancien et qu'il a une odeur de moisi. Le parking est horrible. Le personnel est très gentil. Nous avons passé notre dernière nuit dans cet hôtel pour être près de l'aéroport. Je ne retournerai pas à cet hôtel.
Jardins impeccables, très propre, personnel très sympa et excellent service clientèle.
La situation géographique par rapport à l'aeroport. Hôtel correct mais pourrait être d'un bien meilleur niveau s'il était rénové. Dommage ! Parking payant de 5$ par jour abusif compte-tenu de la situation dans la ville. Chambre vieillotte et climatisation inefficace.
La gentillesse du personnel en général et plus particulièrement lors du petit déjeuner . Le parking payant qui n'est pas stipulé avant : 5 US par jour et internet payant ..
La chambre était vraiment très démodée. Pas très propre
This place had everything that we expected and the Beach was great you could go rite from your hotel snorkeling I recommend this place a return Everything
Huge room. Gorgeous views. Huge tub. Beautiful tile work. Big kitchen. Washer and dryer The beds were just awful. They were rock hard and not comfy at all. The pillows were small. Had a very hard time sleeping. No coffee maker!!!
Our one bedroom unit worked well. We ate in or out as suited us. Nice 3.5 mile beach trail starts in a park just south of the property; good for running and walking, but could be contested in spots. we had full access to the timeshare immediately south, and frequented the happy hour at their beach/pool bar and their lounge chairs. Grounds were lush and attractive. Beach was nice to look at, but not very useable, as it was small and the surf was high. Too small even for lounging. Next door was better.
Price and upgade
The view and the pools are very nice and I was impressed with them. The food and drinks were just average. I understand that more people cook themselves in this type of property and not to expect a five star experience. The service was weak and inattentive in the restaurant, enough to get you your meal, but mostly feeling in different.
The resort was fantastic & even better than we had expected...very nice facility, perfect location & the rooms are great. Very happy that we chose the Westin Villas & will definitely book there again! Minor thing: the sheets/covers were too small for the bed! I think that they had put queen sized bedding on a king size bed.
Excellent, location ,facilities. No complaints
The hotel is really crowded. I didn't manage to use any sun lounger at the pool in 5 days. People tends to play, run, dive, climb, ... in the swimmingpool. And have a swim in the pool is everything but something relaxing. It's a family with children oriented hotel. Not recommended at all for couples.
luxury and comfort
This is a huge beautiful place in a good location. All the staff if very pro. Room are modern and very nice.
The amenities and location can't be beat. The apartments come with fully equipped kitchens, there's a Safeway just a 10 min drive away and a mall next door with restaurants, coffee shops, etc. Free laundry option. Right by the beach, nice sand. Super friendly staff.
Location! Away from the touristy area packed with hotels. Luxurious grounds, quiet setting. Not enough parking. Kapalua Villas is located within the large resort complex. Although they offered a nice complementary shuttle service anywhere within the complex, we preferred to explore on our own using our rental car and limited parking spaces made it difficult.
The entire resort was really well maintained, had an amazing view of the ocean, liked the fact that the patios were huge. Really close proximity to the beach. Convenient store inside the resort was very useful and had good breakfast. Even though the resort itself was really well maintained, the unit itself was outdated and had issues like the TV remote did not work, patio door was broken and hard to open and close. Kitchen was very outdated as well.
Customer Service exceeded my expectations!!!
We stayed to the Mahana to celebrate our 18th wedding anniversary, without kids. The staff was very helpful throughout the week. Upon check-in, they gifted us chocolates and a bottle of wine for our anniversary. A very sweet touch! Our condo was beautiful with a full size kitchen. Coffee and toiletry amenities included. Daily maid service was awesome. Loved having a washer and dryer in the condo. Beautiful views out of the floor to ceiling windows in the living room, bedroom, and lanai. Pool area was very nice (not too crowded) and everything is within walking distance! Saw sea turtles from our lanai. There are no other properties so close to the ocean. Nothing- We will bring the whole family next time.
The views here are world class. If I was a troll, I would have posted "1 star, ocean is too loud, couldn't sleep", but honestly, it's been such a dream spot. Plenty to do right here, and not a far drive from the rest.
Friendly staff. Everything exceeded our expectation
The 1 bedroom condo units are very spacious and well-designed. You feel like you're living at the beach rather than escaping your room for outings. We did not hear any noise from nearby units except when the maids were moving patio furniture to clean. Our unit could have used a larger living room TV (approx. 25in CRT) as it was dark by 6pm and we just wanted to watch a movie at night. (TV size varies with the individually-owned units.) It was particularly nice to have a washer & dryer in the unit.
I liked the location, the comfort and spaciousness of our room, and could appreciate the efforts beiing made by the property to upgrade its facilities. I did not like the fact that we were not informed prior to arrival that construction was going on. To be fair, the hotel reduced our rate after I complained.
Beautiful accommodations, great location with amazing beachfront access. The condo units are very well stocked with supplies.
The suite was very spacious, with a kitchen, two separate bedrooms, two large bathrooms, and a large sitting area. There were 3 TVs in case you were staying in. The room was right next to the beach and had access to facilities such as a large swimming pool. There was also free WiFi. Nothing was done poorly.
Close to the beach and restaurants Kitchen for cooking is very convenient and well stocked with utensils The pullout bed was very uncomfortable - these villas should only be for 2 people - not 4. Also the price is very high and there was no mention of service fee of $15/ day until you arrive and checkin. Also at the tour desk they try and sell/ push trips on you.