Points positifs : N/a
Points négatifs : There was one worker at the time I was standing outside for 40 minutes before I decided to go with a different rental company. The shuttle driver was pretty cool that’s about it .
Points positifs : One staff member was very polite and friendly. The other who checked us in was rude and not helpful. She couldn’t explain why the cost online was one thing and then they added $38 when we arrived.
Points négatifs : The online price is not your final price when you get there. They take you to Mex Car Rentals (under the cover of ACE I presume they had to change their name for all the bad reviews Mex has) off location of the airport. When you get your car, they tried to up sell us for $45 for the next level up, which we declined. We found out after that this was the only car they had available, so it felt very dishonest that she tried to up sell us knowing her inventory would mean we have to get that car anyways. The car was full of stains and scratches, which they didn’t take note of on the liability paper - I encourage every one to take photos of your car before leaving the lot so they don’t charge you excess cleaning and damage fees. We were warned on the lot to do that. We had the online payment for the car, and so did the woman next to us in line. We were both confused when the total amount came out to be significantly more than the online total cost. They would not explain it well - they said it was for insurance waiver which we both waived since we own other insurance. Overall, felt very dishonest and felt like they are running a scam business by showing cheaper prices online and then getting them to their rental in order to screw people over.
Points positifs : Nothing
Points négatifs : pick up and drop off. The Car Rental Companies sold off most of their Inventory. Selection of a Car was not at the Airport. Fox Car RentL found a Car close and they picked me up and dropped me off
Points négatifs : Did not have reservation or car choice available
Points positifs : No. Waited 2.5 hours for my car. Did not get a full size vehicle cause they “were out”. “We’re doing the best we can during a pandemic “.
Points négatifs : Waited 2.5 hours for a car. They “were out” of full size vehicles so I got a compact car. Staff did not apologize, just stated “we’re doing the best we can during a pandemic “. I was not asked to prepay for gas. Brought the car back 3 hours early with a half tank. Was charged 9.99 a gallon. Unacceptable and I will not pay it.
Points négatifs : The cars brakes are in bad shape. Pick up procedure was extremely long.
Points positifs : The staff at Ace car rental were incredibly helpful and nice! Went above and beyond for my family and our experience
Points négatifs : Drop off hours. Recorder says open until 9pm, M-S, but when I got there at 7pm, it was closed
Points négatifs : We waited at the airport for about 40 minutes before we started walking towards the rental shop. They said shuttles would be available every 10 minutes and that was not the case. Also when you tried to call the phone line would go to voicemail. We reserved a SUV but when we got there all they had was a mini van. It ended up working in our favor, but it put a bad taste in our mouth
Points négatifs : Ace wouldn’t fulfill our reservation because our trip was outside the “mileage limitation.” Our reservation clearly stated there was unlimited mileage, so Ace is either not accommodating or Kayak is false advertising.
Points positifs : Staff was friendly and accommodating. Made pick up and drop off easy.
Points négatifs : Need more staff at the counter for faster service. There was only one person at the counter and the line was long.
Points positifs : Literally the worst car rental company ever. I have used them a few times and always regret it.
Points négatifs : The rental process takes about 5 times longer than any other company. This time they told me I had to purchase the insurance or else they wouldn’t give me the car. The insurance was more expensive than the car per day. Scam.
Grande (Ford Mustang Convertible ou similaire) est la catégorie de voiture la plus réservée chez Ace à San Diego.
Ace possède 3 succursales à San Diego. Consultez notre carte des succursales Ace pour trouver celle qui vous convient le mieux.
Non (selon nos données)