Réservez une voiture de location chez Ace à San Diego

Points positifs : It was a fairly simple process.

Points négatifs : I called the day before we picked up our rental and the quoted price was $146. When we arrived, they told us our car rental was going to cost closer to $400. I was displeased but we needed a car as we were on vacation. So if you are considering utilizing ACE, beware that the quoted price is way below what you will actually pay.

Points négatifs : Wasn't even able to rent the vehicle due to me living in san diego and wanting to rent it to go to las vegas and back couldn't take it out of state, but if I wasn't from here I was told i could rent the car and take it wherever I wanted. Won't be renting from them! You want a great rental car place go with Enterprise, have nothing but rave reviews for them and was able to rent within ours of being told no from Ace!

Points positifs : Not much. Staff was extremely slow, and they had an extra $17 per day hidden fee.

Points négatifs : They actually advertise that their cars must not leave San Diego County. And, the rep could have cared less that she left me hanging with no rental to get my group to Las Vegas.

Points positifs : Drop off was easy

Points négatifs : The car I reserved was not available and I was charged for an upgrade which I did not want. Unfortunately, it was too late for me to change rental agencies and I needed a car so I had to pay extra.

Points positifs : Unable to pick up car as the location was closed, did not answer their phone for pickup at SAN...

Points négatifs : The rate, service, ended up renting with a competitor...

Points positifs : Nothing

Points négatifs : They had a ton of hidden fees and I ended up canceling altogether

Points positifs : Low price

Points négatifs : They would not honor the price that I booked through kayak. I ended up having to pay more and we had to drop the car off earlier than we wanted.

Points positifs : Nothing. Couldn't get a response via phone to even get to the rental location.

Points négatifs : This is apparently an OFF-OFF-Site rental company. You have to take a shuttle to the main car rental complex, then you have to call a phone number to get someone from ACE/MEX to pick you up. Only nobody answered the phone and the voicemail box was full. So after repeated attempts to reach someone, I rented from someone else. The other reviews for this place are super shady, lots of unexplained extra charges and fees, so probably a good thing they stiffed me. Luckily I hadn't paid in advance. Lesson learned.

Points négatifs : I got there to pick up my rental and was told they no longer rent to Locals with unlimited mileage and the ability to go out of town. They said I would have to keep the car in San Diego county which defeats the purpose I was renting it for, then referred me to another place that was going to charge me over triple what I had booked the rental with them for weeks ago. Needless to say I did not get the rental.

Points négatifs : Ace did not honor our confirmed reservation.

Points positifs : Nothing.

Points négatifs : Transparency about how much it actually costs. I was given a rate of $129 but when I got to the location it was actually $388. I even called the day prior to confirm the total & was given $129. The man at the counter told me that was just the price of the car & didn’t include the additional things I needed to drive off the lot. I think that is very unethical. Why would I only get a quote for JUST the car? Poor experience & poor customer service.