Points négatifs : Staff at pick up was less than desirable and tried to up charge me and did not explain anything that I was instructed to sign.
Points positifs : Nothing
Points négatifs : The representative who helped me commented on my body and made me very uncomfortable. The charges weren’t explained and rushed through. When I questioned about the price they didn’t take the tile or let me see what the charges were exactly. Got my car and it was dirty. The previous person had smoked in it. There aaa ash everywhere. I am severely asthmatic so I returned it. They said the deposit wouod he released at 12. And they will have it. Not happy and will not be using or recommending in the future.
Points positifs : Yes. Super easy drop off and pick up
Points négatifs : No automatic windows and locks. Not that big of a deal because it was an economy car, but it was mildly annoying.
Points positifs : Staff were dicks. And tried to trick me into using their insurance even though I told them I already had auto insurance. Don't use them
Points négatifs : Car had obviously been crashed and rear tire wasn't holding air.
Points positifs : The stuff was very rude and without basic customer service knowledge!
Points négatifs : Everything!!! They gave me a very dirty car that required maintenance and wasn’t the class of car that I paid for!
Points positifs : Staff friendly
Points négatifs : Car had low tire pressure. Car said it need maintenance. No water in windshield wiper. Interior not in good repair.
Points positifs : The first person that did the first contract in SAN was extremely rude.
(It was a blonde girl with a sleeve tattoo).
As the first car wasn’t in working order I had to get a replacement, I had another agent (a brunette) that was very nice and helpful).
The second car I got wasn’t starting. I had to get a 3rd car, this one started but there was no fluid for the windshield wipers.
Points négatifs : The cars need to be in better shape when given to customers. Staff needs to be at least polite.
Points positifs : it was pretty quick and painless
Points négatifs : the staff could have been a tad friendlier and the car I got was smaller than expected
Points négatifs : There is an unexpected charge for unlimited mileage which doubled the price of the rental. Since the reservation was no refundable I was stuck with the charge. I will never use Payless again
Points positifs : The staff was fine, but the person who processed my paperwork tried to double charge me for the car. Just not very thorough.
Points négatifs : The cars were all filthy. The first car I was given was covered in cigarette ash and food remnants. The second car was marginally cleaner, but had issues with the radio and had a decent amount of cosmetic damage. The seats were extremely stained with unknown substances. I’ll absolutely never rent with this company again. I’m appalled by their standards of cleanliness.
Points négatifs : The pick up and drop off experience was not pleasant. The pick up experience was disappointing because the desk agent was stating to customers they would have to get their insurance, which is not turn as the people stated they had insurance and credit card coverage as well. The agency seems to bully people into buying. When I got my vehicle they stated they were not franchised with Payless so they would not take my company’s insurance, which I have never heard before. Based on the behavior I was seeing I feel they were not telling me the full truth.
The drop off experience requires me to ask multiple time for someone to inspect the car for return and receipt. The return station had three employees just waiting in the both instead of performing an inspection. Overall this was a disappointing experience.
Points positifs : The staff was friendly and the drop off was easy after hours. The initial check in process seemed longer than it needed to be and some of the fees they add on at the counter are not reflected in the online pricing.
Points négatifs : Faster check in and more transparent about fees.
Grande (Ford Mustang Convertible ou similaire) est la catégorie de voiture la plus réservée chez Payless à San Diego.
Payless possède 1 succursale à San Diego. Consultez notre carte des succursales Payless pour trouver celle qui vous convient le mieux.