Points négatifs : Inside smelled like a smoker has used it.
Low tire light went on 1st day so had to find a place to get help with it.
Points positifs : The counter and return staff were excellent--friendly and helpful. I especially liked that the 1/2 tank of prefilled gas that I purchased was refunded!!! (I only drove the car about 60 miles).
Points négatifs : Unfortunately, the keyfob battery was totally dead, necessitating a few minutes of inconvenience on a very short trip.
Points positifs : The staff was friendly and the drop-off was very easy
Points négatifs : I would have liked to have the car I prepaid for originally
Points positifs : Staff was friendly
Points négatifs : My vehicle was not ready on time so I had to return later. When I returned I was given the wrong vehicle, much less than I had paid for. The manager was not able to give discount because the rental was purchased thru Kayak. Will most likely never use Kayak or Fox again.
Points positifs : The shuttle bus at drop off was working. I expected it not to be and was about to arrange for an Uber.
Points négatifs : Our Alaska flight arrived at 11:45PM. The Car rental center closed at Midnight. There was no advance notification. When we enquired of the Airport staff if the shuttle bus to the car rental center was coming we were told no but they would call for it. When it arrived we were driven to the rental center and told by the shuttle bus driver FOX was closed but others were opened which, in fact, was false, the whole center was closed. The shuttle bus driver then drove off abandoning us. We had to take an Uber to the Hotel and another back the next day to get the car. When I asked for a credit for August 18th, since I didn't get the car until the 19th, the FOX agent told me she couldn't do that because I used a third party. But she offered me an upgrade to an SUV for only $12 more per day. I needed the SUV and I guess I should be grateful it only cost me another $70 plus $150 security deposit. If I knew the rental center would be closed I would have booked a different flight. This nearly ruined my stay. My wife and I were celebrating our 28th wedding anniversary and returning our daughter to college. It could have been better.
Points positifs : Car was clean, and ready to go with little to no wait. The employees were friendly.
Points négatifs : They moved their drop off location (it's not with all the other rental car drop off's even though their signs are still up) without notifying us. Also one of the tires had a slow leak the entire 6 days, and unbeknown to us rental cars are not required to provide a spare tire so that was a big hassle. If you go with a cut rate company, just know that you get what you pay for.
Points positifs : The car was fine, and check-in and check-out was fairly painless.
Points négatifs : They kept my $150 deposit over "excessive dog hair." Give me a break! Cheap rate and then keep your deposit. What a scam!
Points négatifs : Wasn’t shown how to open back hatch or anything else on the car.
Points positifs : I liked that I got to pick out my car from a variety in the parking lot.
Points négatifs : Nothing.
Points positifs : The car I was provided was new and clear.
Points négatifs : **Read before you book**The pickup was very unprofessional. They didn’t have the car I reserved so I was offered an upgrade (nice). The first car I selected had expired tags and was only caught right before I drove off and after we did the walk around, etc. Tags expired in June 2019!!! Over a year ago. I was offered a Dodge Charger. Big issue is I was later charged for the upgraded car. More that double my original rental. I rent cars al the time and this is not how rental companies operate. If they don’t have your car they offer you an upgrade. I’ve called their billing department multiple tinew and it always says more than 10 people in front of you. I guess this is how Fox is doing business In the post covid environment. Very sleezy and unprofessional.
Points négatifs : Insurance was too high and the wheels were out of balance.
Points positifs : Staff was great!
Points négatifs : The car was in serious need of mechanic maintenance. Steering wheel shook, front tires were bald. Seem as though the vehicle had been in a minor crash.
Grande (Ford Mustang Convertible ou similaire) est la catégorie de voiture la plus réservée chez Fox à San Diego.
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