Points positifs : Nothing
Points négatifs : They did not have a car for us, so anything could have been better.
Points positifs : Nothing at all. The pick up location closed an hour earlier and i wasn't able to pick up my rental. Resulting in an increase of payments i made that could have been avoid
Points négatifs : For Alamo to stick with their operating hours so we can plan ahead
Points négatifs : Car was not ready when I arrived almost 2 hours after targeted pick up time. It was in satellite lot and had to be washed.
Points positifs : Everything from pick up to drop off went smoothly
Points négatifs : The car was pretty beat up. It had a lot of damage and makes me nervous that there is no check out when you first get the car. My wife did a video of the car before we left for a record of damage that we don't get unnecessarily charged for. Weird is that it has been 2 days now and they still haven't billed my card yet.
Points négatifs : I reserved a car and asked for a particular car they say have lots of but when I picked up it was not there.
Points positifs : There was nothing to like about this experience.
Points négatifs : The car reserved was Not available and we were lied to by all staff involved. . We were told that “ an upgrade” was available but the car we were given was the same price as the one we reserved and not what we wanted or reserved. We were given a car that was not cleaned well as we found other drivers reach in the car. The whole experience was dishonest and we will NEVER choose Alamo again.
Points positifs : The staff was friendly.
Points négatifs : The car smelled like cigarette smoke covered up by heavy perfume.
Points positifs : Friendly staff. Very efficient.
Points négatifs : Nothing
Points positifs : They have poorly communication with the customer the sale person name nick in the counter i ask him if i can return the car late in my return day and he yes no problem. The fact is he never told is was going to a extra charge for it. This very bad service. And i have to pay for this miscommunication. Then the manager in shift send that can only take 60 dollar from the bill. My bill was 322. It came to 422. Less the 60dollars i pay 375. i will never rent a car from them. And i travel a lot and rent a lot of cars. I will not do business with them at all .
Points positifs : Friendly and helpful staff. Not too much up selling at desk.
Points négatifs : Receipt was emailed to some random other persons email address. Someone i don’t know and have never heard of. They googled my name and forwarded the receipt. Sending a receipt to other people is kind of problematic.
Points positifs : Staff was great, super easy check out and drop off. Very courteous. Had the car that I needed.
Points négatifs : Would love a little better pricing. $195 was slightly high. $150 would have been better range.
Points négatifs : Cancelled flite, refused to refund
Économique (Ford Fiesta ou similaire) est la catégorie de voiture la plus réservée chez Alamo à Richmond.
Alamo possède 1 succursale à Richmond. Consultez notre carte des succursales Alamo pour trouver celle qui vous convient le mieux.