Points positifs : The staff was great
Points négatifs : they didn't have the car that I was trying to rent
Points négatifs : The vehicle was not ready nor could have been at another location in the time I needed. Untimely has to book with another company.
Points négatifs : Our luggage was lost by the airline and Hertz was closed by the time we straightened it out. We had paid for the car and then had to rent from another agency.
Points positifs : It was fast and easy. Did not like that the price advertise was not the same as when I picked up the car
Points négatifs : The price advertise vs price paid at the rental place
Points positifs : Staff was friendly and drop off was easy!
Points positifs : Staff was friendly and vehicle was ready
Points positifs : The staff I interacted with were helpful
Points négatifs : DC drop off location was very confusing. The reservation system allows for an after-hours drop-off at a parking garage location that is closed during after-hours.
Points négatifs : I rented a intermediate car and they gave me a compact. It didn’t have cruise control and the seat was very uncomfortable. I asked the guy about why I paid for an intermediate size car and got a compact and he lied and told me the car he rented me was intermediate.
Points positifs : Pick up was fast, easy and everybody was very pleasant. Drop off in Charlottesville was effortless.
Points positifs : nothing
Points négatifs : they did not honor the reservation. they said because I made the reservation the same day they did not have to honor it
Points positifs : Staff was helpful, pick up and drop off was easy.
Points négatifs : The car smelled bad.
Points négatifs : Had to book off airport location as airport didn’t have cars. Uber’d to location and there were 5+ customers without cars- they said that vehicles were overbooked by at least 20 for the day and that they couldn’t do anything about it. The lack of effort to remedy the situation was terrible. Ended up going to a low rate provider that had cars available. Their car was terrible, but they actually had customer service.
Économique (Ford Fiesta ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Richmond.
Hertz possède 3 succursales à Richmond. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.