Réservez une voiture de location chez Avis à Richmond

Points négatifs : I was charged but rental car place was not open.

Points négatifs : They should adopt automatic picking up keys without standing one hour in line.

Points négatifs : Even with a reservation there were no cars available

Points positifs : Staff was friendly

Points négatifs : Car was not ready when I arrived at airport. All cars were dirty and being cleaned. Wanted to put my name on a list with 20 other people to call when/if they got a car clean that night. What is the purpose of a reservation if they are not going to honor it with an available car.

Worst Customer Service Ever

Points négatifs : I booked a luxury vehicle; they "didn't have any," and "upgraded" me without asking to a Nissan Pathfinder, which cost me much more in NYC parking garage fees, and much more in gas over my 1,000 mile trip, and was difficult to negotiate on crowded NYC streets. Plus,for the formal event I was attending, I wanted a luxury vehicle, not an SUV. When I explained all of that, the customer service person said "so you don't want a car?" And that was that. Uncaring and very unprofessional.