Points négatifs : The pick up process. It took a while to get the rental. Then the rental I reserved was not even the rental I got.
Points négatifs : I was charged but rental car place was not open.
Points négatifs : They should adopt automatic picking up keys without standing one hour in line.
Points négatifs : Even with a reservation there were no cars available
Points positifs : Staff was friendly
Points négatifs : Car was not ready when I arrived at airport. All cars were dirty and being cleaned. Wanted to put my name on a list with 20 other people to call when/if they got a car clean that night. What is the purpose of a reservation if they are not going to honor it with an available car.
Points positifs : Staff were friendly and pick-up and drop-off were a breeze.
Points négatifs : Would have liked a shorter wait time for pick-up.
Points négatifs : Trying to find the Avis inside the airport was a hassle. I called the actual location but the 800 line picked up and he was of absolutely no help.
Points positifs : Staff was very friendly and helpful. Pick up and drop off process was easy and uncomplicated.
Points positifs : The staff at pick up in Richmond and at drop off in Lewisburg were friendly and excellent.
Points négatifs : Can't think of anything at the moment
Points positifs : Great staff. Good value for the vehicle.
Points positifs : Just doing their job
Points négatifs : Car was from Canada, Speedometer in KPH. Hard to look thru to see MPH. took some getting used to. Not really a big deal. However older folks would not have been able to use that car.
Worst Customer Service Ever
Points négatifs : I booked a luxury vehicle; they "didn't have any," and "upgraded" me without asking to a Nissan Pathfinder, which cost me much more in NYC parking garage fees, and much more in gas over my 1,000 mile trip, and was difficult to negotiate on crowded NYC streets. Plus,for the formal event I was attending, I wanted a luxury vehicle, not an SUV. When I explained all of that, the customer service person said "so you don't want a car?" And that was that. Uncaring and very unprofessional.
Économique (Ford Fiesta ou similaire) est la catégorie de voiture la plus réservée chez Avis à Richmond.
Avis possède 4 succursales à Richmond. Consultez notre carte des succursales Avis pour trouver celle qui vous convient le mieux.