Avis des clients
Note globale
7,8
Bien
Basé sur 19 avis
Propreté
8,1
Confort
7,8
Prise en charge/retour
7,8
Rapport qualité/prix
7,6
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Commentaires récents
Avis des clients
6
2
0
0
2
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2,0
Not worth the “savings”
Points négatifs : The customer services were very poor. Having a reservation in hand I was ready to go. I showed up and no vehicles were available. Apparently no ono could get a thing done. Kayak sent me to Avis and Avis sent me to Kayak. After some time they wanted me to drive over hour away to pick up a vehicle. Ended up having to use a different company. Never again
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7,6
Points positifs : One of the few I could find for a short rental period
Points négatifs : Couldn't get a late pick up time
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8,0
Points positifs : I liked the way the car drove. Good visibility
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10,0
EXCELLENT SERVICE
Points positifs : I didn't catch the guys name but he did an amazing job getting the best prices for me. This was my first time renting with the company and because of the desk agent it definitely won't be my last.
Points négatifs : I loved the vehicle I rented. I rented through kayak and I made a reservation the morning of and picked up the vehicle at noon. I also loved that I could pick up in Oceanside and drop off in San Diego, there weren't a lot of rental agencies that had a vehicle available for my needs.
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10,0
Points positifs : easy to drop off
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10,0
Points positifs : Friendly competent staff who offered an excellent and reasonable upgrade.
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10,0
Points positifs : Great service and great car
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2,0
Awful customer service
Points positifs : Check in was acceptable, it didn't take long to receive the car, and it had a full tank of gas.
Points négatifs : Upon opening the center console, I found trash from the previous renter that included food remains. when I ran into an issue, and immediately brought it to Avis' attention, they were not willing to help me. The Avis retail stated, "you need to contact corporate," while Corporate stated, "your local representatives should be able to help you with this." The corporate customer service agents were rude and unwilling to help resolve issues to ensure customer satisfaction, or at minimum, customer contentment.
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10,0
Extra Easy
Points positifs : Pickup was totally easy. I called to tell them I would be a couple of hours late picking up and they assured me that it was not a problem and the car was waiting. Pleasure doing business.
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10,0
The Bestthe friendly service
Points positifs : Service the Good Hearted employees
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2,0
Ne vaut pas les « économies »
Points négatifs : Le service à la clientèle était très médiocre. Ayant une réservation en main, j'étais prêt à partir. Je me suis présenté et aucun véhicule n'était disponible. Apparemment, aucune personne ne pourrait faire quelque chose. Kayak m'a envoyé à Avis et Avis m'a envoyé à kayak. Après un certain temps, ils voulaient que je conduce plus d'heure pour prendre un véhicule. A fini par devoir utiliser une autre société. Plus jamais
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7,6
Points positifs : L'une des agences de location ou je pouvais louer pour une période courte
Points négatifs : Je n'ai pas pu avoir une heure tardive de prise en charge
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