Avis des clients
Note globale
7,3
Bien
Basé sur 27 avis
Propreté
7,7
Confort
7,4
Prise en charge/retour
6,9
Rapport qualité/prix
7,2
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Commentaires récents
Avis des clients
5
3
3
1
4
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2,0
Points positifs : If I would have been able to go.
Points négatifs : refund on my money. I wasn’t able to go due to the coronavirus. I called and the dude said I wasn’t able to get my money back. Kinda bs
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4,4
Points positifs : The staf was nice..
Points négatifs : Well... I make resevetion on line when a went to pick the car they said theyNo have A car to give if i can wait hour i will call you..they never call me back .... I need to get uber for my destination 3 times is very sad... To go true that..make sure call before go to pick car...
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6,8
Points négatifs : The agency is closed from noon on Saturday to Monday morning. Inconvenient compared to competitors.
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4,0
Bad Customer Service
Points négatifs : Service Rep. tried to charge extra cleaning fees becuase she assumed there had been a pet in my Car.
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4,8
Pick up time was running late and Nothing they can do about it.
Points positifs : Pricing
Points négatifs : Unable to pick up car after a fleight delay. The guy was inside, they were closed and there was nothing they could do for me. Called another Hertz location and the wanted to charge me double... no car rental, outin the street, with my luggage... The guy at Hertz in ocranside blvd in oceanside ca could have had better customer service by going above and beyond to help someone that really needed help.
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2,0
Extremely Bad Service
Points positifs : NOTHING
Points négatifs : These guys RUINED my trip. They wouldn't look at my paperwork. Made me wait over an hour. Then in the end they tell me they gave my reserved car away to someone else!! This wasted over 3hrs of my time by detouring to get this car, and screwed up my entire trip to Arizona. What an unbelievable waste of time. The clerk was rude and inconsiderate. I hated everything about this company and this was my worst rental experience EVER.
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7,6
Points positifs : Car was excellent
Points négatifs : Longer wait time than usual for pickup. Only one person available at desk.
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5,6
Hours for drop off and return are not as reserved!!
Points positifs : Staff was friendly. Car was clean.
Points négatifs : Whoever allows the website to book cars needs to change things. When I arrived, I had to wait an hour for a car I booked three weeks in advance, because none were returned yet. Also, the website Allowed me to book A return time that was later than the storefront was open SO I HAD TO PAY FOR AN EXTRA DAY and return the car the next morning. The staff was very apologetic about these website glitches! And it wasn't their fault! Communication between the store and website needs to be cleared up! And buyer beware, your reservation is terribly flexible.
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8,8
Points positifs : gas mileage was good
Points négatifs : cruise control did not work
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10,0
Points positifs : the girls that helped us with the pick up and delivery were great!
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9,6
Quick
Points positifs : Nice car and the pick upand drop off was easy with a friendly staff.
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10,0
Good
Points positifs : I got my car on time used it and returned it. Simple.
Points négatifs : The guy was so talkative and I just wanted to return it.
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