Points positifs : The staff were organized, prompt and friendly. The Budget office at SNA was closed and housed temporarily in the Avis office, so there was some confusion and extra time involved. However, all-in-all a good experience.
Points négatifs : Sort out the office location.
Points positifs : clean car. easy pick up and drop off. great experience!!
Points positifs : The gal I picked up the car with was amazing, smart and just a pleasure.
Points négatifs : Not much good rental experience
Points négatifs : If the pick up location was closer.
Points positifs : No. Car was disgusting. Wasn’t cleaned. Ant infestation in back seats and trunk. Couldn’t get customer service to answer to resolve for 2 days.
Points négatifs : Everything. I will never use budget again.
Points négatifs : Location in garage is a little unorganized as far as checkout. No receipt given at checkout, now have to wait and see if I get an email with a receipt.
Points positifs : Mohammed at the Budget SNA location was great! Very good customer service
Points négatifs : Check in person charged me for gas even though I had filled the tank. I had to correct him
Points négatifs : Budget rental didnt have the vehicle I had to find another location in a different city when I arrived 8 people had been waiting for 30 mins I waited additional 25 mins and when it was finally my turn I couldnt get a vehicle because it's based on credit. Why they accept your money first if o.a.c.?
Points négatifs : Drop off was ridiculous. Drop off time was 2:00pm but the drop off location closed at 2 PM. Nobody bothered to tell me that beforehand. When i arrived at the drop off location, it was already closed. When i called budget, they insisted that i had to pay to extend the rental for another day. Really??
Points positifs : Upgrade to large SUV
Points négatifs : Didn’t have minivan available that we had requested. One came in but needed oil change. Rather than wait they upgraded us to SUV that would hold 6 people. Long checkin process and car was not real clean inside. Served the purpose however.
Car cancelled by Kayak 3hrs before pickup left us stranded
Points négatifs : No attempt by Katak to book another car, just an email saying it was cancelled. Very unhappy.
Points positifs : Convenient and no shuttle necessary to airport.
Points négatifs : Everything was great!
Économique (Ford Fiesta ou similaire) est la catégorie de voiture la plus réservée chez Budget à Santa Ana.
Budget possède 3 succursales à Santa Ana. Consultez notre carte des succursales Budget pour trouver celle qui vous convient le mieux.