Réservez une voiture de location chez Avis à Santa Ana

Points positifs : Staff was friendly & nice

Points négatifs : We had reserved a mini van only to be told it was not available an hour before. We then accepted the alternative since we were pressed for time. Everything seemed ok until we loaded all our luggage, kids & grandma buckled up ...within minutes there were trails of ants all over!! Totally disgusting...this has never happened before. I called to complain but was told by the agent that this happens when cars are parked in grassy areas. When I first got in the car , I noticed some crumbs & just brushed it off. Looking back there is absolutely no excuse for this neglect in properly & throughly cleaning a car . This was unacceptable & we then drove to another location to swap the car for the minivan I reserved in the first place

Points négatifs : Upgraded me to a larger car because they didn't have what I wanted in stock then billed me for it. Will never do business with this company again.

Points négatifs : The way Inwas treated at drop off. Also the extra charges that they tried to charge - filled up gas tank with receipt across st and they tried to charge me 20 extra then a drop off fee, and extra taxes after drop off. Dont think I will rent from them again. Bad experience dont honor what employees say

Points positifs : the size of car was what I requested

Points négatifs : staff was rude. finding car rented not easy. Car was filthy and smelled terrible.

Would not use Avis again.

Points négatifs : First car would not start. Second car had only a partial tank of gas, a broken center console, and ants. They quoted me a price of $45 and said insurance was $11. When I asked them to remove the insurance they said the price would be $42, so basically they lied. When I returned the car they're charged my credit card $65 instead of $45 without telling me why. And since I had to fill up to a partial tank of gas I ended up accidentally overfilling and so overpaid on gas. Would not use this company again.

Points négatifs : Car absolutely dirty (inside and outside).

Waited Over an Hour for a Car

Points négatifs : The vehicle I reserved was not available when I arrived (at exactly my scheduled time). I waited an hour while they looked for a car for me and even checked with Budget to see if they had anything. Once I was finally given a badly damaged small SUV, the car seat I requested was the issue. I was given a small infant seat, with no base, for a 3.5 year old! It didn't fit properly- totally unsafe.