Raffaello Hotel

Terrible customer service

Points positifs : Can't say a thing.

Points négatifs : I travel quite a bit every year and stay in dozens of hotels. I must say this was the worst experience at a hotel I have ever had. I would never suggest this place to anyone.

Reservation was cancelled 2 days prior to my trip

Points négatifs : This is a Kayak review- not a hotel review. I booked my travel a week in advance and with 2 days notice I received a call that I no longer had a reservation and there was nothing that could be done. It left me scrambling to find a room and I had to pay 40% more than expected because I never really had a reservation. Will never use Kayak again.

Great location, but not a 4 star hotel in my opini

Points positifs : Great location with a nice hotel design. The drum bar and the bakery were nice perks.

Points négatifs : Its an older building and that is very obvious. The AC is questionable, the elevators are small and take quite a while, and if you want normal pillows you need to request them.