Hôtels - Cypress

The staff was friendly and the location was great.

The room was not cleaned well. We found old dirty use Qtips in the ice bucket.

Our stay at Extended Stay America- Orange County/Cypress was great! Henry at the front desk was so helpful. He called for our Taxi's and answered all our questions. There was another gentleman at the front desk too that was great! Upon check out..Again, I didn't get her name either but she was sweet and even gave us a discount! All in all everyone there was extremely polite and helped us with every need. A very nice housekeeper took very good care of us. I enjoyed our stay and will and have told others about our experience. We will definitely be using you for our future trips! Thanks for making us feel right at home! Sincerely, Michael & Jayne LaFavor

Maybe some stronger coffee.But everything was else was most satisfying.

Great hotel, liked everything about it.

Everyday breakfast was so good and easy for the kids to just go down when they are hungry instead of going out early to look for place to eat.

Personnel et chambres propres

Nice room off the beaten path.

When extending one extra night, they wouldn't honor the Kayak price. It was a Sunday night. He said that I would have to check out and check back in. I ended paying his price of $5.00 more.

Nothing.

Police were in the parking lot for hours due to a bad guest. The sleeper was broken. The manager harassed me about taking yogurt back to my room from the continental breakfast. he said I would spill and attract ants and food was not allowed in the rooms. Harassed us about checking out at 1040 when check out wad at 11. Terrible service.

J'aime tout dans cet hôtel ! Ça avait l'air tout neuf et moderne. Le personnel était très sympa. Tout le monde nous a accueillis et a été très serviable. Le petit déjeuner était très bon aussi. J'ai même dit au personnel qu'ils étaient merveilleux et que j'aimerais bien y retourner.

I liked the location.

Smelled bad, bathtub was distroyed, shower head was way too low, lighting was dim, air conditioning was broken and dirty, parking stall was too small, thin blanket and no extras. Finally, the maid didn't clean the room.

Decent pricing

Was not as pictured on Internet. Location was not where I expected. Hotel staff appeared to be involved in illegal activity. Room had kitchenette but no soap to clean dishes. Towels very cheap. No hair dryer.

There was an on site coin op laundry but no soap dispenser and if you are out of town it is inconvenient. This hotel was located in a shady area of town and many people lived here. Most appeared to be involved in illegal activity. Up very late and way into the night. Hotel staff did not explain what services were offered, such as housekeeping. Would not recommend this extended stay.

Its average hotel. Needs refurbishing. Its not 4star.

How close it was to Knott's.

The beds were hard and the walls were thin but overall it was bad for the price.

The staff was awesome and excellent.

nothing really

The bed was comfortable and bathroom clean. The carpet in my room was filthy. I made sure to always wear my socks but just from taking few steps my white socks were very dirty. Breakfast is ok. It's nice to have some food available. I'm not a big breakfast eater so, some eggs and toast and coffee was perfect for me.

The complimentary breakfast had a great selection, the food we ordered from their restaurant was good and the pool area had a very tropical feel to it. The rooms had a very homey feel to them and very private

I reserved the room through Kayak and it took over 20 minutes to find my reservation. We ordered room service on our first day there and they told us to leave the dishes outside our door and they would pick them up....they stayed out there for 2 days

Friendly staff, good sized rooms and close to the action.

Couldn't find a corkscrew after 9.

The pool was great. The courtesy shuttle was free & the bell captains were very accommodating & dropped us off where we requested within a useful radius. The onsite shop was very handy. Check in & check out was fast.

The hallway & carpets are looking a bit old & worn.

Stay was Awesome Excellent Customer Service!!!!

I liked how when I called Front Desk about not having a microwave and how it said my room included microwave I was informed that it was available upon request and one would be delivered to my room right away and literally as I hung up phone I received a knock at the door that microwave had arrived and they set up. Great friendly staff!!!!

From the moment I walked past the glass door and into the Lobby area I was in love with the decour. The lobby area was beautiful and spacious. There was a snack room dining tables to our left and a bar/ restaurants right there. Once you continue to walk further into the Lobby you'll notice there is a computer area which all guests area allowed to use to surf the web or print. Next to that was more seating areas. There was a beautiful fire place area outside that was surrounded by comfortable seats. There is a big pool and jacuzzi. The bed was super comfortable and I loved the water pressure in the shower. Moreover, it is near everything so it was very convenient. It's surrounded by Medieval Times, Knotts Berry Farm, The Bodies Exhibit, Restaurants, The mall is down the street, etc...

The outside of the Hotel was dirty. There were a lot of leaves everywhere in the driveway area. This needed some serious cleaning As soon as I walked into the Hotel my opinion changed however. The rooms were a lot smaller then the pictures showed. Our room did not have a balcony which upset me but we did arrive before our check int time so maybe that was the reasoning behind that. The jacuzzi and the gym were in tiny rooms and everytime I intended to go into either one it was crowded. They only gave us 3 towels.

The location is great. Directly across from Knotts Berry Farm and only 6 min away from Disneyland!

The hotel in general looks old and rundown. There were a couple of roaches in the room. The pillow cases smelled of cigarettes. Housekeeping refused to change the pillow cases. There was only 1 pillow per queen size bed. When we requested additional pillows we were given 1 for each bed. Pillows were flat and old. All in all I would not stay there again.

Only that it was close to Knotts ....

The entire stay was terrible, noisy, dirty, smelly, and not very pleasant totally

Bien situé

Comme emplacement, c'est un hôtel minable

Nous étions 6 personnes (2 adultes d'une cinquantaine d'années, 2 adultes d'une soixantaine d'années et 2 jeunes filles de 20 ans). Nous avons bien aimé cet hôtel. Propre et calme (chambre reposante). Nous avons bien été accueilli à la réception, la langue anglaise ne nous a pas posée de problème par rapport à un autre hôtel que je ne citerai pas le nom. Chambres au rez-de-chaussée parfaites pour notre shooping. Notre seul regret c'est d'avoir changé d'hôtel pour être + près de disneyland pendant notre séjour. De plus, il y avait la machine à laver ainsi que le sèche linge. La piscine est derrière l'hôtel (discrète pour ceux qui prennent un bain). C'est vachement mieux par rapport aux autres hôtels avec la piscine devant.

Non, je n'ai rien à dire concernant cet hôtel, tout était parfait. La prochaine fois, nous reprendrons cet hôtel même s'il faut nous déplacer pour disneyland.

Was easy to find good location

People talking loudly at all hrs of the night someone threw a soda at my car in the parking lot

It was close to our event. Easy access. Good rates.

I was left alone.

I tried to shorten my stay due to an emergency and had to cut a day; your staff basically told me oh well, too bad.

Clean and spacious

Thicker bed comfortable, refrigerator, and updated TV with more channels

ras

ras

La proximité de l'autoroute 91 et de quelques fastfood ouverts tard la nuit.

La chambre était sans rapport avec les photos du site. Infestée de " punaises de lit ", résultats: des dizaines de morsures sur nos corps et changement d'hotel en plein mileu de la nuit. Personnel incompétent et l'hotel n'a pas voulu rembourser la totalité du séjour. Un procès les attend très prochainement.

Nice Clean hotel, quiet, close enough to Disney and Knotts

Didn't offer breakfast, called front desk to ask for wake up call and never received it.

It was quite. We got a room where car was close by. It was a good neighborhood. Walmart Target. Dennys.. Are all close by.

The AC unit leaked...

Le personnel était sympathique et serviable

Comme l'air conditionné ne fonctionnait pas bien quand même pour aller à la chambre à l'arrière. Le canapé était brisé et inconfortable.

chambre spacieuse et propre avec frigo machine à café

The location was very close to the attractions I wanted to visit

The morning breakfast, needed more variety

Room smelled like Pine Sol - dirty tub (hair in tub!) filthy carpet.

the views and the bungalow room was great

food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.

Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service

chambre pas tres nette j'ai du en changer, car impossible de rester dans celle attribuée

La salle du petit déjeuner était trop petite, après 8 heures il fallait attendre qu'une place se libère

J'ai vraiment adoré cet endroit et le bâtiment et ses environs

We live in fullerton and stayed here in Newport and loved it. The beach was great. It was detached enough to not be too close to the very loud Newport area further south. Overall great trip.

Proximity to beach.

Stayed facing the street side and it was loud.

Quite for relaxation

Nothing I can think off.

Manager on site was very rude and unfriendly ! He never apologized for his behavior nor did he offer a solution

Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.

I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.

La salle de bain était très bien et le lit était très confortable.

Le restaurant était tout juste correct.

le restaurant

nom

Rien

Le wifi ne marchait jamais même après plusieurs tentatives avec le personnel pour résoudre le problème Le lounge exécutif était bas de gamme chambre bas de gamme frais de parking par jour trop cher

situation geographique,le petit dejeuner, l'accueil, la connexion internet gratuite,la propreté des chambres,le calme du quartier ainsi que la proximité des restaurants.

mal insonorisé entre les chambres

Desk attendants were very courteous.

I wish I was told that the hotel would charge for parking, per day.

Allows dogs, modern furnishings, no fee for parking, near airport

Pool was closed. $75 dog cleaning fee.