Points négatifs : The agent at the desk kept trying to push me on the extra insurance that I didn’t need or want. When I got to my car, the sticker that sealed the drivers door was already broken and the car was not very clean. Since I had already been there over an hour I just took the car as is. When I got home, my husband found marijuana in the middle console. I called customer service to make them aware that the car wasn’t cleaned out from the previous renter and I was transferred around and put on hold for over an hour. I hung up and submitted and email complaint through the website and never heard anything back. When I returned the car, I told them again what had happened and the agent apologized. I was never offered anything more than that one apology after the fact. I will not rent from any of the Hertz companies again.
Points positifs : Good price
Points négatifs : Terrible outside uncovered location for car. Had to walk outside during a rain storm to lactate car. And the car was on the farthest point in the lot. Got soaked. I was told at drop off that an indoor garage is under construction.
Points positifs : April was terrific at the counter
Points négatifs : I should have gotten a car with more pick up power, but that was my choice. there are hills
Points positifs : Staff was friendly.
Points négatifs : The line was incredibly long. Workers were not prepared for the amount of travelers seeking pickup. Had to wait more than an hour to pick the car up.
Points négatifs : I called after I made the reservation to get a larger car. They told me the price had actually decrease by $100. I was happy, but would have been happy to pay $100 more. Anyhow, when I got to the counter they didn’t have records of my new reservation and charged me double the original cost.
Points négatifs : All was handled efficiently with friendly, helpful service.
Points positifs : Vehicle was great, brand new. Still had the satellite radio.
Points négatifs : Rear passenger tire kept leaking air. Had to fill it 4 times over the week, $1.25 each time
Points positifs : - Speed of drop-off.
Points négatifs : - Where unable to print me a receipt at check-in.
Never got car
Points positifs : I liked the deal that was advertised on Kayak, although it wasn’t honored upon arrival.
Points négatifs : I booked the deal ($37 for two days) but when I got to the airport I was told the economy cars were not available. The lady said she’d cut me a “deal” and up charge $20 for a midsize. I didn’t want to pay nearly $60 for such a short period. After politely saying I’d like to see if I can find something cheaper, I went in the kiosk adjacent to her, which was Thrifty. She (rather rudely) told me that they are the same company and won’t be able to give me anything better. One of the Thrufty employees had to correct her and said that was exactly true. I said I didn’t realize that and left irritated and somewhat embarrassed that she said that openly in front of other people. So, I walked down to National. The guy there was very nice and hooked me up with a brand new Ford Fusion hybrid for $42. That was my first interaction with Dollar, and it wasn’t a pleasant one.
Points négatifs : N/a
Be sure to check your bill
Points positifs : The car was new and very clean. I had a Chrysler 300.
Points négatifs : The quoted rental was $327, i was charged 1,899.00. I checked my receipt prior to leaving and brought it to the rental stand to have corrected. $30 minutes later they agreed to adjust the bill to the qioted amount. Very poor service.
Over double the price expected.
Points positifs : Car was great and clean and process was smooth for pick up and drop off.
Points négatifs : Price quoted online was about $44 total for 2 days (way below what i have ever expected) however when the car was picked up total price was $135. WAY more than the online price quote.
Intermédiaire (Ford Escape ou similaire) est la catégorie de voiture la plus réservée chez Dollar à Louisville.
Dollar possède 1 succursale à Louisville. Consultez notre carte des succursales Dollar pour trouver celle qui vous convient le mieux.