Réservez une voiture de location chez E-Z Rent-A-Car à Salt Lake City

Points négatifs : They charged me 312.00 MORE. Told me it wa a deposit? Told me they didn’t have the car that I wanted but gave me additional. Did NOt tell me I would be charged. Clearly BAIT and SWITCH. I will never do kayak or ez car again

Points négatifs : Car was in poor condition . Large deposit on credit card not refunded promptly .

Points positifs : Drop off easy

Points négatifs : Over charged, costumer service was inhospitable.

Points négatifs : the first rental car I had shut off when I was driving down a hill. After feeling like the car was dangerous I went to exchange cars at the rental agency. I was treated with disrespect and without any apologies from this less than ideal situation.

Pretty poor pickup/customer service

Points positifs : The car was clean/in good condition. The price was reasonable.

Points négatifs : The woman at the front desk was exceptionally rude and unprofessional. On her cell phone throughout the conversation. She made me get out of line after waiting about 45 minutes to be helped, because the fraud detection fired on my card and it declined. I was on the phone with chase and had it remedied in less that 5 minutes, but had to wait an additional 15-20 minutes to get back in line and be helped. My boyfriend offered to put the hold on his card, but they refused and said I would have to ad him as an authorized driver and pay more if we did that. All and all I’d say find a different place. I wouldn’t use them again, even though the car was fine. I was seeing red leaving here.

Points positifs : The associate was very helpful in explaining everything.

Points négatifs : This was my first time renting a car and it was a mixed experience. The car wasn't very clean when I received it. When I made the reservation with a drop off of 4:30 AM, I wasn't told they would be closed and that I'd just have to leave it outside the gate. Also, I wasn't told about the $200 deposit they take at the counter.