Points négatifs : I never received a car. I was forced to take a Lyft to Park City and was told that there was noncustomer service # or name of a manager. They would nit refund my money. Awful experience as mybwufe is 8 months pregnant and we needed the car at 10pm. THE WORST EXPERIENCE
Points positifs : Staff was terrible. I was not provided a vehicle. They claimed my reservation had been canceled.
Points négatifs : Rental company refused to provide me a car. As a result I had to rush around salt lake city Airport trying to get another vehicle. This resulted in my vacation costing an additional $285 for a rental car expense. When I attempted to get a favorable resolution nobody was able to provide a positive result. Thanks for ruining my trip.
Points positifs : The price was the lowest.
Points négatifs : The check in was horrible. The wait was over an hour. There was no social distancing in the shuttle or office. We had a large amount of people packed in in the office with no distancing and about 90 degrees. I reserved about 6 weeks early, but the didn't have the car I ordered. That was the main reason I booked with them, wanted to try a hybrid. Bait & switch. The car I got was horrible. It was filthy. Once the sun hit the windshield, I couldn't see due to interior film and exterior bugs. Had to wash it myself. The front wheels were out of balance. At 68 - 75 mph, it vibrated badly. Would have returned it if I hadn't been an hour on the road. No other sites to return it on the way. Drop off was also a joke. No one there to receive the car. Had to track down a person to check it in. I told them when I got the car that the mileage was wrong. It was almost 14k instead of the 3k on the paperwork. Probably why the front tires were out of balance, no maintenance done. Other customers had similar experiences. Not worth the savings.
Points positifs : The rental building was disgusting and filthy. The line was long with two people working and never moved from the moment I arrived. They were telling people they didn’t have the type of car they reserved. I finally got mad and left - went BACK to the airport and rented from another car company for 2x the amount.
Points négatifs : I would have never booked from this company if I knew how horrible they were. You should not associate yourself with them.
Points positifs : This was a disaster. Shuttle took forever. No cars available after waiting in line over an hour. No COVID protocols in place, with people packed inside and employees not wearing masks.
Points négatifs : This was a disaster. Shuttle took forever. No cars available after waiting in line over an hour. No COVID protocols in place, with people packed inside and employees not wearing masks.
Points positifs : Nothing
Points négatifs : The car we booked wasn’t available on the day even though we booked weeks in advance. We were forced into paying for an upgrade since the only other car available in our price range had an engine light on (even though the start still tried to push this on us). The manager & employee argued right in front of us the entire duration of our transaction and finally after paying up, we got our car. Engine light came on after day 1 and there was definitely an issue with it. When going below 30mpj the car would rattle consistently. There was also over 65000 miles already on the engine. Would never use fox rental again
Points négatifs : The pickup lot is a mess. When I went to the car it only had half a tank of gas, but the line was so long and so slow it would have taken too long to get it corrected so I just left. The car was pretty dirty.
Points négatifs : The car was filthy when we picked it up, full of sand and dust but worst of all, someone clearly sneezed on the windshield and was not cleaned. First thing we did was go to Walmart to get cleaning supplies (especially given Covid ). Breaks squeaking the whole time, probably needs breaks and rotars, soft top (was a Jeep) was not put on correctly (had to do myself as nearly blew off on highway) and AC didn’t work (was 100+ degrees in Utah). Raised issue with person at pickup but was take it or leave it as no other option on the lot so no choice. Was the WORST rental I’ve ever had and I have traveled all over the world (including many 3rd world countries all of whom would have been embarrassed to rent a car like this).
Points négatifs : Car wasn’t very clean
Points positifs : When picking up the vehicle, we got the last available car only because we beat the crowd that came in shortly after us. We were upgraded to a better vehicle because it was the only one they had available. The representative honored the price I pre-paid online and did not charge me extra. The drop off process in Las Vegas was easy and the shuttle was timely.
Points négatifs : We landed at the Salt Lake airport around 11pm. We found the shuttle pickup area for Fox and there were about 9+ other people waiting in front of us. We waited for about 10 minutes and decided to just call a Lyft to hopefully beat the rush of people. Fortunately we did because when we arrived at the Fox location, we were told that the shuttle was not running due to them running out of cars to rent. There was no communication to the individuals waiting at the airport about the shuttle being stopped or there not being enough cars to honor peoples reservations. What was more frustrating was that no one would answer the phone at Fox when trying to call and get more info. We were fortunate that we got there when we did, because we literally got the last car on the lot, which wasn't even in the class we reserved. But at that point it was 11:45pm and we needed a vehicle. As we were checking out, others had also decided to take ride shares to the Fox location and there was a line of about 10 people waiting with no available cars left. This was a very poor reflection of the company and their business practices and we will be avoiding them in the future.
Points positifs : Overall, it was a good experience. Pick-up took a bit longer than I had hoped because there were so many people there waiting and only 2 staff members doing check-outs. Drop-off was quick and easy, and the shuttle ride was quick.
Points positifs : Staff was nice, but they didn't have the full size SUV I rented. They did their best to accommodate me with what they had, which was a Jeep Cherokee with 74k miles that had not been cleaned. That said, the car ran perfect and the return was hassle free with friendly staff.
Chez Fox, une voiture de location à Salt Lake City coûte en moyenne 34 € par jour.
Intermédiaire (Toyota RAV4 ou similaire) est la catégorie de voiture la plus réservée chez Fox à Salt Lake City.
Fox possède 1 succursale à Salt Lake City. Consultez notre carte des succursales Fox pour trouver celle qui vous convient le mieux.