Points positifs : We decided to stay an extra day and they were so accommodating.
Points négatifs : It had a few dents but you were great!
Points positifs : The customer service was great!
Points négatifs : The rental car was filthy.
Points négatifs : I already explained this - I booked the rental car with a flight to DTW, and instead they gave me a car at the downtown detroit location. They said I could actually rent from the airport location if I would simply pay double the amount that was quoted. I ended up walking to another rental company.
Points positifs : staff was courteous
Points négatifs : I rented the car and selected "DTW" as the location. When I arrived they said I had actually booked the car at the downtown location. They said that they could give me the same car but for double the price. Since I had a one-year-old with me (and the rest of the family) I couldn't take an Uber, so I ended up walking to another car rental company and renting for them. The overall cost was ~$200 higher, though cheaper than what Enterprise offered. It should be made much clearer to people that when they book a flight to Detroit, the rental car should be at the airport location only.
Points positifs : Enterprise really changed my expectations for the entire brand. The pickup was great. Staff were super friendly and helpful. Picking a car with the rep was easy and felt better than "stall A-9" -style service. This will really make Enterprise a more appealing option everytime I rent a car. Thanks!
Points positifs : Staff was helpful
Points négatifs : Don’t give us a car that has a check engine light on.
Points négatifs : If the deposit amount wasn’t so high
Points positifs : Very friendly and professional stuff. Super easy pick up and drop off.
Points négatifs : Everything was awesome.
Points positifs : Staff was awesome
Points positifs : very organized and friendly staff....had us on the road very quickly.
Points négatifs : nothing
Points positifs : The shuttle driver from the airport called ahead and they put extra agents at the ready so that there was basically no line to check in even though we arrived in a big group with other travelers.
Économique (Ford Fiesta ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Détroit.
Enterprise possède 4 succursales à Détroit. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.