Points positifs : The staff in Detroit was friendly.
Points négatifs : I reserved a full sized car and at check-in I was asked if I would take a minivan instead. I said OK even though I knew I that I would be buying more gas. The agent motioned toward the parking lot and said your car is out there. He gave me a slot number and I wandered around for at least 15 minutes trying to find my minivan before the driver a passing vehicle offered me a ride to find it. Eventually, we found my vehicle and in more than 40 years of renting cars, this without a doubt this was the filthiest one I EVER received. I almost went back to the counter to refuse it, but with a 10 hour drive ahead of me I wanted to get on the road. Leaving the lot I expected to have the gate attendant review any damage. I told him that there was body damage to the car and he said, "we don't care about what we don't intend to repair" and he waived me on out without leaving his booth. The minivan drove OK, but as expected got poor fuel economy. When I arrived in Newark to return the vehicle, the check-in agent took my paper work and seemed surprised when he said, "you know you've go body damage on the right side of the car." After a moment of panic, I had to show this person that the damaged areas had been marked up in Michigan. He shrugged and said, "OK" before dismissing me. The bottom line, I will think twice before renting another can from Budget.
Points positifs : The car was fine
Points négatifs : The experience picking it up was a disaster
Points positifs : Drop off was very fast and easy
Points négatifs : Pick up process was a slow
Points positifs : car was clean when we finally got a car
Points négatifs : shuttle took forever, line at counter was long, they were giving out cars that weren't ready
Points positifs : The Staff was overwhelmed but they tried to be helpful.
Points négatifs : The wait at the counter to pickup the vehicle was over an hour. Once you received your documents it was another half hour for them to delivery your car to you. Drop off took 15 minutes for someone to check in the vehicle. Staffing or training, or both were seriously lacking.
Points positifs : The workers lie alot
Points négatifs : Since they are combining Avis, Budget, and Payless together, service was horrible. It took us three hours to get the rental car. When we dropped off the car it took us forever to get the shuttle from the rental car place to the airport. Overall bad experience.
Points positifs : They didn't have any cars to rent when I got there. I had to cancel.
Points négatifs : Don't rent cars if there is nothing available.
Points négatifs : i'd like more flexibility to extend the rental longer, and get a discount for that extra period.
Points négatifs : Being in a hurry, the SUV I picked up was full of skunk weed smell. So I had to go back up to counter to get another. That SUV had slippers and flip flops in the back seat. Apparently they don’t have time to clean their vehicles
Points positifs : try to charge me fuel charge when fuel tank was full
Points positifs : Convenient location. The customer service lady at pick-up could not have been more friendly.
Points négatifs : Car smelled like previous renter had smoked in it - Spraying it with Febreeze every so often helped, but didn't completely eliminate the problem. I had signed up for the insurance when I reserved the car, so I thought that is what they meant when they asked me if I wanted insurance. It wasn't. They added their own insurance policy which was much more than the plan I had agreed to with the reservation. I was able to get it fixed so I wasn't paying for double insurance and trust me their insurance is about triple what the other insurance was. Lesson learned. Finally, drop off was not as easy as expected. Didn't know I was supposed to hunt down the car with the flashing yellow light in the parking lot, so after going inside, I had to go back out and drive around the lot. Once I found her, she wanted the car parked somewhere else so I had to move the car again. Wish they had an easier drop-off.
Chez Budget, une voiture de location à Détroit coûte en moyenne 38 € par jour.
Économique (Ford Fiesta ou similaire) est la catégorie de voiture la plus réservée chez Budget à Détroit.
Budget possède 1 succursale à Détroit. Consultez notre carte des succursales Budget pour trouver celle qui vous convient le mieux.