Réservez une voiture de location chez Dollar à Détroit

Points positifs : Staff was helpful and the drop off was VERY quick and easy.

Points négatifs : Computers were down when picking up my rental, so there was a long line and long wait to complete the paperwork. Then, after the paperwork was completed, they had to radio someone to bring up our rental (a minivan) and we waited more than 20 minutes for someone to bring it. I went back to the counter and asked if the van was somewhere we could walk to and pick it up and they radioed again. Then I watched as a porter went to a minivan that was a short walk (maybe 100 yards away) and drive the car to the front of the building.

Points positifs : Pickup was simple

Points négatifs : Rental smelled like marijuana, drop off felt disorganized and unclear, we were yelled at by one employee over where to park the car, we had a set of keys for another vehicle in our rental when we picked it up. Overall, it felt unorganized or unclear

Points positifs : After standing in a line for an hour to get our car, we were told they had no cars available. We had made the reservation January 14th and paid in full. We were to pick up the car March 26th. Thankfully a friend let us borrow a car. We have not yet been refunded and it has been 10 days. Needless to say we will never use dollar rental again.

Points négatifs : Better manage the cars availability and contact customers far in advance if they can not fulfill their commitment. Also, provide refunds immediately if they can’t provide the promised car.

Points positifs : Car was nice.

Points négatifs : Long wait at pickup. Only one staff member working (who was very friendly and did her best). Rate was a bit expensive for Detroit.

Points positifs : Staff was friendly - under staffed - just one agent working - should have been staffed with more

Points négatifs : additional staff - also, poor job of cleaning and prepping rental

Points négatifs : Have cars available

Points négatifs : The car was filthy inside which is very concerning considering covid. The car smelled horrible. The car smelled like someone had smoked marijuana in it.

Points positifs : We were never told that Dollar was now handled by Hertz. It caused great confusion.

Points négatifs : Better communication that there was a change in pick up location.

Points positifs : Staff was great and drop off was easy

Points négatifs : The vehicle I rented was the worst vehicle I ever rode in. The seats were short and put pressure on the legs plus they had a high spot on them that hit right on your private parts that was down right on comfortable. The radio was not easy to get cannels that were not preset. the cruse control was a pain to get set.