Réservez une voiture de location chez Enterprise à Orlando

Points positifs : Enterprise was fine; Kayak was misleading at best.

Points négatifs : Enterprise was fine. Kayak was misleading. We ended up spending $75 in taxi fare getting to the Enterprise rental facility when what I booked was an ORLANDO AIRPORT pickup. Not Orlando city somewhere pickup. Super frustrating and had I known this, I would not have rented through Kayak. AND, six other people that very day complained to Enterprise about the exact same situation.

Points positifs : The staff was friendly at pick up and drop off, and the price for the rental was good.

Points négatifs : It took a long time to pick up the car, and we had to stay outside in the heat. Also, the car smelled like stale cigarette smoke that they had attempted to cover with air freshener in the vents. There was also a maintenance indicator on the dash. Then at drop off, the price given at first was about $50 higher than I was quoted; luckily, the rep was able to get it taken down to the correct price.

Points positifs : We had a scary drill while picking up so we didnt even get the car. When all was calm, the rep tried to charge double the amount we had agreed on

Points négatifs : everything

Points positifs : Drop off was easy

Points négatifs : Another customer took my assigned car. It took the staff an hour to solve the problem and I eventually took a smaller car. It was frustrating it took so long to rectify the situation since I had a set plans that afternoon and almost missed my hotel checkout time. I had originally showed up around 9am and they said the car wouldn’t be ready until my pickup time of 9:30. I came back at 9:30 and it was almost 11am before I finally had a vehicle.