Points positifs : Nothing to like from a company that fleeces you of your money! They charged us $93 for gas when we returned the rental car. It was returned with more gas than what was in the tank when we drove it off their lot. They switched vehicles because the first one issued to us had a smoke smell. The;y issued us a second one, Rav4, that didnt have a full tank. They said just return it with the same amount, 3/4 tank. It had more than 3/4 tank when we returned it to them. We called them 13 times after seeing our invoice with the extra $93 gas charge. No one returned our calls after promising a call back. There was always an excuse that a manager wasn't in, on another line, gone for the day, etc. One woman that said she would look into it, promised to call back and she did not nor could she be reached numerous times. We were also coerced into buying their auto insurance after we proved we had valid coverage. We've rented cars many times in Orlando/Tampa area and never have any of them rejected our valid rental car coverage. Next Car did insisit on unncessarily charging us $200 their car insurance. its a scam! Please read the other bad reviews from many more dissatisfied bilked customers on Yelp, Trip Advisor, etc. Please do not advertise for these rip offs!!!
Points négatifs : They are a den of theives!!! There are so many bad reviews from other ripped off customers on Yelp, etc. It's horrific what they've gotten away with and no one is investigating them. People are flying in for an enjoyable vacation and these charlatons are ripping tourists off. They take advantage of people having to catch flights and are vulnerable to their demands and false added charges. The CC company says its hard to disput charges with rental car comapnies because you sign their agreements. But no one is expecting to be ripped off with falsely added fees and unwarrented charges. The first SUV issued us smelled of smoke, so they gave us a Rav4 that had 3/4 tank of gas in it. They said to return it back to them with the same amount of gas, 3/4 tank. We returned it with more than 3/4 tank and was charged $93. Really!!! They also fleeced us for an unnecessary $200 car insurance fee because they wouldn't accept our car rental insurance even after proving that we had valid car rental insurance backed up by an email that came to them while we waited in their office for it to arrive. What's more shocking is how many others have had similar experiences with Next Car and have voiced it in reviews and no one is paying atttention and even worse advertising for them and allowing them to conduct business. Read the reviews about the tire pressure lights coming on thier rental vehicles. We had that happen also, but others didn't turn out well. We put air in our rental tires, but another customer had to buy a tire, another missed an appointment, Crazy!!! Read the many complaints and see the numerous false added fees/charges on Yelp, Trip Advisor, etc. Please do not advertise for these charlatans!!!
Points négatifs : We purchased our car rental and the insurance plan we were offered through Kayak when we arrived for our car not only was our reservation canceled bc we didn't arrive exactly at our arrival time bc our flight time was pushed back but we were informed that we needed different insurance in addition to watch we already had paid for. We had to pay for a reinstatement of our plan, then we were told they didnt have the same size car that we rented so we would have to pay more for a smaller SVU on top of it. We ended up being charged 2x as much as our original reservation. On top of all that we were lied to about needing to pay for the toll easy pass. I flat out asked the guy at the desk how many toll roads we would drive on while we were there and he said 3. Not once did we encounter a toll road! All in all it was a terrible experience and I will never rent from them again. Every customer that was in and out of there was extremely dissatisfied and disgruntled. We were not the only ones. I honestly felt bad for the employees behind the counter bc we watched them all being yelled at by disgruntled customers.
Points positifs : No they tried to charge a bunch of extra fees and added insurance and toll road packages. Very rude and not very helpful.
Points négatifs : Service was absolutely horrendous!!
Points négatifs : The price we got on Kayak was complete bullshit. When we arrived to pick the car up, we were notified that collision insurance is required, so instead of paying ~$120 per car, we ended up paying closer to $400.
The prices presented were misleading and I believe practices like this can and will lead to a class action lawsuit if not resolved.
Points positifs : n/a
Points négatifs : I setup a rental with NextCar as I was planning a last minute week in Orlando. I selected the agency because they were highest rated among the cheap car options. Upon arriving at the airport, I called and was told where to wait for a shuttle pickup. After a while, though I was tired of waiting and paid for a $20 cab to the location. When I arrived, the agent asked for proof of insurance and said he could not rent to me unless I could prove that I had $300,000 of coverage OR purchased their own $35/day insurance. I’ve rented for years with the big agencies and always been able to use my basic car coverage or my AMEX card coverage and decline the rental agency coverage. As I did some research, I learned this is a policy that ONLY applies to the Orlando franchise of NextCar. There was also no mention of this “policy” in any communication prior to showing up at the office. A couple of side notes: they offer a an expensive toll pass for $$$$ and if you decline that you are charged $25 PER toll you go through plus the cost of the toll. For comparison, the state of Florida charges you the toll amount by mail only. Also if you drive the vehicle outside of Florida you will receive a $1000 fine. In my case, the total week rental cost was going to be ~$150 and this coverage would have been +$210 so I cut my losses and opted to pay for Uber for the day and get a Hertz car later. This is clearly a scam “business” designed to target visiting tourists with promise of a great deal and delivery of exorbitant unexpected costs.
Points négatifs : Rental not as advertised
Did not end up renting
Company had very poor customer service
Tried to charge above and beyond reserved rate
Company tried to force to buy their insurance in order to rent. Required 350,000 in liability from my own insurance which is ridiculous.
Never ever will I book like this again
Points positifs : Was not given the same quality car that I was paying to have.
Points négatifs : They charge extra fees for everything, you book thinking it’s gonna be a better deal than ie: enterprise/hertz etc. and end up paying more because of limited mileage and extra fees they throw into the contract.
Points positifs : The pickup and drop was excellent...the driver Eddie was a real pleasure
Points négatifs : This place is very dishonest. Was quoted one price, now that I look back was too good to be true, get to the counter they would not accept my insurance. Mind you I have an excellent driving record and plenty of coverage on my own insurance. They told me I'd have to buy their way overpriced insurance at $30 a day! So we went from less than $290 for two weeks of rental to more than $700!!! Of course I refused and took an Uber. Stay away from them. Stay away.
Points négatifs : The rental never took place. They required over $300000 of coverage from insurance which was not posted on your site but they have listed in fine print at their site. When I showed proof of insurance they said the $100,000 in coverage was not enough. I said I am not purchasing their insurance which the associate quoted me it would be an extra $49 a day. I said I can not afford that for 20 days. The associate said so you want me to cancel the reservation then. I said yes because I could not pay them. As I was walking out they had made comments and were laughing. They were very unprofessional. It was a very unpleasant situation. I will never go through kayak again due to the situation. I called the rental company two blocks away from them and they matched the pry, no questions asked. Accepted my insurance and I had a good experience with Flex Rental. Just a terrible situation with nextcar , especially with all of our luggage and all my family present.
Points positifs : The car was fine
Points négatifs : Nextcar is a scam. They have ridiculous personal insurance requirements that then require the customer to pay $30/day in rental insurance
Points positifs : They picked us up pretty quickly from the airport.
Points négatifs : They forced us to buy their car insurance which ended up tripling the quoted price.
Points positifs : There wasn’t a single thing I liked about this sham company.
Points négatifs : They get you other ways for having such a cheap rental car fee. $1000 deposit, mandatory $14.99 a day for their insurance even though you have maximum coverage car insurance. Don’t fall for the good deal, rent at the airport.
Grande (Ford Mustang Convertible ou similaire) est la catégorie de voiture la plus réservée chez NextCar à Orlando.
NextCar possède 1 succursale à Orlando. Consultez notre carte des succursales NextCar pour trouver celle qui vous convient le mieux.
Non (selon nos données)
Non (selon nos données)