Trouvez des vols pas chers avec Ethiopian Air

Points positifs : nothing really

Points négatifs : entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed

Points positifs : Amazing crew

Points négatifs : They need to improve on thier inflight menu and the check-in and boarding experience

Points positifs : They an amazing crew

Points négatifs : They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special

Points négatifs : Old aircraft rickety seats

Points négatifs : Old aircraft, rickety seats

Points positifs : New aircraft with comfortable business seats

Points négatifs : More than 4 hours delay! Not all selection from food menu available

Points négatifs : Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Points négatifs : Addis Ababa is chaos and not clean.

Points négatifs : Airport Addis Ababa is chaos.

Points positifs : The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening.

Points négatifs : Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation

Points positifs : seat not comfortable

Points négatifs : more drinks along the way

Points positifs : crew good. seat base was not soft nor comfortable.

Points négatifs : have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself.

Points positifs : Great crew!

Points positifs : Fast gate work.

Points négatifs : Lost luggage and the food and silent movie option (no headphones provided for overhead movie)

Points positifs : The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight.

Points négatifs : On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others.

Points positifs : Fine flight with good meals.

Points négatifs : TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact.

Points positifs : The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous.

Points négatifs : See above

Points positifs : Flight Crew were great

Points négatifs : The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are.

Points négatifs : Stop using old planes with no personal entertainment systems on the back of the seats.

Points négatifs : Not having to wait 3 days for my luggage

missed by the food cart

Points positifs : everything was pretty adequate

Points négatifs : they skipped me when they passed out food and never came back.

Points positifs : Land crew attention was polite and nice

Points négatifs : Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking

Points positifs : Nothing

Points négatifs : Everything starting from the check in to on board restrooms

Points positifs : Crew is friendly.

Points négatifs : The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy.

Points positifs : Crew was really great - helpful and kind.

Points négatifs : Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk.

Points négatifs : Entertainment is non existent. Plane is tatty.

Points négatifs : There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them.

Points négatifs : The seats are uncomfortable

Points positifs : flight was on time

Points négatifs : Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter.