N°12 dans le monde
« Staff was very friendly. »
N°12 dans le monde
« Easy pick up and drop off. »
| Intermédiaire | 35 €/jour |
| Standard | 30 €/jour |
| SUV | 32 €/jour |
| Supérieure | 66 €/jour |
| Van passagers | 66 €/jour |
| Choisie par l’agence | 30 €/jour |
| Break standard | 40 €/jour |
| Break premium | 60 €/jour |
They've got their act together
Points positifs : If you are enrolled in their loyalty program, pickup and drop off are relatively quick. The prices are good but be careful of the collision deductible! It's usually very high (€1500+) and to bring it down you have to pay 11-16€ a day. I would advice a third party insurance for that.
Points négatifs : In my experience the staff goes from superb to subpar. My previous two rentals with them were fantastic! This time the guy who signs off on the car to leave was a jerk. He was annoyed by the simplest of questions. Also my car was not really Full even though the paperwork said it was.
Points positifs : It was nice to have a Wifi option, could be a bit less expensive however.staff was corteous and efficient.
Points négatifs : Lower cost options for the WiFi accessory would be nice, however a convenient option for sure.
2 hours to get the car!
Points positifs : We did an upgrade to an Audi A3 cabrio. Excellent car!
Giving the car back after was very fast and simple. Quick inspection and handed the key back. took less than 7 minutes!
Points négatifs : We had to wait 2 hours from when we arrived at the Europecar to finally get the car. The car they first wanted to give us had extremely wet seats like someone left eh roof opened while it rained for a long time. They said it would take 30 mins to change to another car as they needed to wash it, fill it with fuel. We got the car and it was night time so we couldn't really see. But the next morning we realised the car was very dirty, not washed at all. I took some photos and sent them an email. Never got a reply. We also had a problem with the roof and tried to call them once and was on hold for 30 mins and no-one answered.
Points positifs : The staff in the car park where more accommodating and helpful than the staff at front desk.
Points négatifs : The sales pitch that goes on even after booking for extra insurance meant a simple pick up lasted almost an hour. The impression that I would have to cover the first 800 Euro's, even though I had requested extra insurance, the statement that I would still be charged for paperwork, and that I should invest in extra insurances.
They also did not offer any flexibility in the drop off time.
Ils ont leur action ensemble
Points positifs : Si vous êtes inscrit à leur programme de fidélité, le ramassage et le dépôt sont relativement rapides. Les prix sont bons mais attention à la franchise de collision! Il est généralement très élevé (1500 € et plus) et pour le faire baisser, vous devez payer 11 à 16 € par jour. Je conseille une assurance tierce pour cela.
Points négatifs : Dans mon expérience, le personnel passe de superbe à subpar. Mes deux précédentes locations avec eux étaient fantastiques ! Cette fois-ci, le gars qui signe sur la voiture pour partir était un secousse. Il a été ennuyé par les questions les plus simples. De plus, ma voiture n'était pas vraiment pleine même si les documents m'ont dit que c'était.
Points positifs : C'était agréable d'avoir une option Wifi, mais cela pourrait être un peu moins cher. Le personnel était courtois et efficace.
Points négatifs : Les options à moindre coût pour l'accessoire Wi-Fi seraient agréables, mais c'est une option pratique pour sûr.
Points positifs : Le personnel du parking est plus serviable et serviable que le personnel de la réception.
Points négatifs : Le argumentaire de vente qui se poursuit même après la réservation pour une assurance supplémentaire signifie un simple ramassage a duré près d'une heure. J'ai l'impression de devoir couvrir les 800 premiers euros, même si j'avais demandé une assurance supplémentaire, la déclaration que je serais encore chargé de la paperasserie, et que je devrais investir dans des assurances supplémentaires.
Ils n'ont pas non plus offert de flexibilité dans le temps de restitution.
