Réservez une voiture de location chez Hertz à Catane

Points négatifs : Rental car counter added insurance and other charges we didn’t ask for. After a lengthy delay to return the car in Palermo, they charged us for an additional day.

Points négatifs : 3 hour wait to pick up car in Catania !!!! Did not have car we reserved . Car they have us broke down 5 minutes from airport

Save it!

Points positifs : The car

Points négatifs : The people on milazzo The penalty for one hour delay The incapacity of costumer service

Waited 2 1/2 hrs for a car.

Points positifs : The car was nice.

Points négatifs : It took 2 1/2 hrs to get a car. They were letting people cut ahead of people. I was a disaster!!

Poor Customer Service

Points positifs : Nothing it took three hours to pick up the car. Very unorganized and the car was filthy.

Points négatifs : Poor customer service. It took three hours to pick up the car and one hour to turn it in. Car was filthy.

Closed office at drop-off, no alternative for 2 hours

Points positifs : Car was comfortable and in excellent condition

Points négatifs : When we got to our final destination, in Palermo, at the agreed places slightly earlier than the scheduled time (5 instead of 6), we found it closed, offering a different garage for drop-off that didn’t open for another two hours (at 7). Consequently, we had to wait around until hen, which was quite bothersome as we have to change previous arrangements, but I cannot imagine what it would have been like if we had had a train or a plane to catch - which had been the case for some people we were told. I simply do not understand how this cannot be advised when the reservation is being made. Not even at pick up, same country, were we told about it.

Points négatifs : No one answered the phone at Hertz in Catania for two days (these were weekdays). Another set of friends had the same experience. Our third couple waited over 3 hours for their car in Catania. I rented from Avis instead. Never again Hertz.

Terrible Experience

Points négatifs : We had to wait hours at the rental counter just to get our car because the Hertz employees worked incredibly slow and didn't care at all about customer service.