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10,0
Great place for Great Times!
Points positifs : The location was great. Everything was in walking distance of where we wanted to go. Great night Life too!
Points négatifs : The check-in was at 4 which Itcould have been at 3 and the check out was at 11 instead of noon. That's the only thing I would change.
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6,8
Weekend getaway
Points positifs : The hotel was very clean and our room was great!
Points négatifs : Staff at the front desk were extremely rude during check in, even stopping me in the middle of talking to help another guest who came back up to the counter. The bell tower staff were also not very friendly. Elevators were slow due to "construction" (that was no where to be seen).
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4,8
Not s good value for the money I paid
Points positifs : Staff was friendly, but unsophisticated.
Points négatifs : I was switched out of a room because it smelled musty/moldy. Food was good, but expensive, and I'm not accustomed to having to purchase coffe and breakfast when I travel. Amenities bottles seemed to be only partially full. Rooms were unremarkable, but clean. Staff was vacuuming my floor when I checked in around 5 pm. Internet slow, and again I'm not used to having to purchase a premium package for Internet. I'll stay in a cheaper hotel with better amenities and less focus on decor next time
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7,7
Points positifs : Location and staff
Points négatifs : Valet was over priced Facilities somewhat dated
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4,5
Points positifs : good location, free parking, most things are as expected
Points négatifs : Rather mediocre hotel for a rather high price. Rooms are clean only until you look carefully. Free wifi included, but they cut off skype calls after 2 minutes, so that you would have to pay for premium internet. Overall, typical greedy hotel chain, but could be good choice if you find nothing better in the area.
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8,0
Points positifs : The staff was extremely informative and friendly. The location was pretty good, within walking distance to many things downtown.
Points négatifs : I felt like it was pretty expensive for what it was and I also had called ahead of time and was put on hold and hung up after waiting for around 20 minutes and called back and was immediately helped.
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9,7
Great hotel for downtown Grand Rapids events.
Points positifs : Location, cleanliness
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10,0
Great place for Great Times!
Points positifs : The location was great. Everything was in walking distance of where we wanted to go. Great night Life too!
Points négatifs : The check-in was at 4 which Itcould have been at 3 and the check out was at 11 instead of noon. That's the only thing I would change.
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9,7
Great hotel for downtown Grand Rapids events.
Points positifs : Location, cleanliness
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6,8
Weekend getaway
Points positifs : The hotel was very clean and our room was great!
Points négatifs : Staff at the front desk were extremely rude during check in, even stopping me in the middle of talking to help another guest who came back up to the counter. The bell tower staff were also not very friendly. Elevators were slow due to "construction" (that was no where to be seen).
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7,7
Points positifs : Location and staff
Points négatifs : Valet was over priced Facilities somewhat dated
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8,0
Points positifs : The staff was extremely informative and friendly. The location was pretty good, within walking distance to many things downtown.
Points négatifs : I felt like it was pretty expensive for what it was and I also had called ahead of time and was put on hold and hung up after waiting for around 20 minutes and called back and was immediately helped.
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4,8
Not s good value for the money I paid
Points positifs : Staff was friendly, but unsophisticated.
Points négatifs : I was switched out of a room because it smelled musty/moldy. Food was good, but expensive, and I'm not accustomed to having to purchase coffe and breakfast when I travel. Amenities bottles seemed to be only partially full. Rooms were unremarkable, but clean. Staff was vacuuming my floor when I checked in around 5 pm. Internet slow, and again I'm not used to having to purchase a premium package for Internet. I'll stay in a cheaper hotel with better amenities and less focus on decor next time
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4,5
Points positifs : good location, free parking, most things are as expected
Points négatifs : Rather mediocre hotel for a rather high price. Rooms are clean only until you look carefully. Free wifi included, but they cut off skype calls after 2 minutes, so that you would have to pay for premium internet. Overall, typical greedy hotel chain, but could be good choice if you find nothing better in the area.
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