Points positifs : I didn't like anything about renting from Hertz. They didn't have a car when they said they would. Their local agents did what they could, however their reservation service is a joke. I wasted an entire day of my vacation trying to get the car I had ordered and then had to take a smaller vehicle or not have a car. Hertz gave no compensation. What an absolute joke.
Points négatifs : Hertz should change their name to Hurts! What a joke of a company to rent from! I have no idea how they have the reputation they have as a quality rental company!
Points négatifs : I had lost/stolen my wallet the morning of my scheduled pickup, I was 1.5 hrs late to pick up the car. I had already prepaid for my rental car and they said they only hold cars for one hour. My father was with me since I had no for of payment or ID with me since he only had a debit card with him.
Points positifs : Nothing. I received a call from Hertz 20 minutes before my scheduled pickup time to tell me they did not have any vehicles available for me. So I was stranded with no vehicles despite having a reservation.
Points négatifs : Communication between Kayak and Hertz in terms of availability so that I did not get left abandoned with no vehicle at the last minute before my reservation. The lack of apology and customer service on the part of Hertz was unbelievable to me. No interest in helping me find a solution.
Points positifs : Good rate, good car, people were fine
Points négatifs : They gave away my car. They said their policy was if you were over two hours late they could give it away. I was 20 minutes late, but there wasn’t anything in my receipt from renting that stated that policy. Hertz said that was there policy so since I didn't get a receipt from hertz I didn’t know it
Points positifs : I miss my flight and get charged for the car rental won’t refund money it’s was vacation from hell!
Points négatifs : They didn't want to honor the reservation. They didn't have the kind of car I booked for and they asked me to make another reservation for more than double the money I booked for. When I protested, they threatened me and tried to lock me in their office.
It probably the worst ever experience i ha
Points négatifs : All in all, an excellent experience. Very friendly staff at pick up and drop off. Great deal and nice car. I also liked being able to purchase the fuel upfront yet get charged only for what was used. I'd definitely recommend it to friends. Thank you!
Lies about availability
Points négatifs : Paid for an uber to arrive at the location where I’d reserved a car. No cars were actually available and my reservation didn’t mean anything. Wasted that uber money and had to find somewhere else to go and pay for a second uber. Terrible customer service. No apologies and there was only one worker there so I had to wait 20 minutes for him to finish with the customer ahead of me, only to find out I was wasting my time as well as my money being there.
They didnt have a car at the appointed time, even though I had made a
Points positifs : Nothing. Terrible customer service. I'm still angry.
Points négatifs : When I showed up, they didnt have a car. They said other people had made a reservation two weeks in advance and I had made mine the night before. What difference does that make. I had a reservation. Rude.
Hertz cancelled on me the day before I was supposed to pick up the car
Points positifs : I didn’t like anything. They were horrible.
Points négatifs : The day before I was supposed to pick up the rental car Hertz called and cancelled. They said they ran out of cars and did not have a car for me, even though I booked this reservation over a month ago. I had plans to take my family to SeaWorld and I needed a car to get there from Los Angeles. I had already bought the SeaWorld tickets and they were nonrefundable. Hertz really screwed me over on this one. I’m going to fight to get compensation on this one.
Didn't have car and didn't call me
Points positifs : Nothing.
Points négatifs : I reserved a car online and when I called to confirm they said they did not have a rental available for the size I reserved. They said they would call me if one came in. They never called, I went with another rental company.
Points positifs : The car was clean
Points négatifs : The people at the Hertz tried to up sell everything
Grande (Ford Mustang Convertible ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Anaheim.
Hertz possède 2 succursales à Anaheim. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.