Trouvez un billet d’avion pas cher pour Anaheim

Points négatifs : "All entertainment units were off."

Points positifs : "Cabin crews were politie"
Points négatifs : "Waiting area outside gate was crowded and slow service, plane take off was delayed Plane wasnt clean enough food wasnt good taste horrible"

Points positifs : "There is a reason Qatar was ranked the best airlines last year. From service that was above and beyond, whether on the plane or in the airport and lounges. The nicest and most attentive people. Outstanding menus and comfort on the plane."

Points positifs : "The flight crew are all amazing and provide excellent customer service."
Points négatifs : "No complaints."

Points positifs : "Excellent crew and plane. Not very crowded."

Points positifs : "The planes were nice and the crew was nice."
Points négatifs : "Every single flight we were on was delayed, with no explanation. The food was good on the plane, but almost every meal option I wanted was out by the time the crew got to my seat."

Points positifs : "Dans les temps, confortable, personnel aidant"
Points négatifs : "L’ecran de divertissement ne fonctionnait pas.."

Points positifs : "Dans les temps, confortable, personnel aidant"

Points négatifs : "Food was awful and two out of four family members have been sick. One on each flight"

Points positifs : "The service was impeccable, flights on time and the transfer easy!"

Points négatifs : "Out dated inflight entertainment system"

Points positifs : "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Points négatifs : "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."

Points positifs : "Cet avion un B--777 avait plus d’espace pour les jambes, ce qui fut fortement apprécie.. Ce n'était pas le cas pour les épaules, surtout si le voisin est le moindrement corpulent ou un peu hors norme, ce qui n'est pas mon cas, ni celui de mon épouse."
Points négatifs : "Dormir dans un avion ou essayé d'y dormir est une sacrifice que je ne suis plus prêt a payer . Dorénavant, je me contenterai de de distance ne dépassant 7-9-heures"

Points positifs : "Everything!!!! The best airline in the world!"

Points positifs : "Good, attentive service by the crew."

Points négatifs : "Suggestion changé votre personnel au sol à Roissy 2"

Points positifs : "Tous les équipages à bord très bien et attentifs tres agréables"
Points négatifs : "Détester l'enregistrement à Roissy nullisme et mal organisé Je me pose la question pour mes prochains voyages sur Quatar NUL l'embarquement personnel NUL pas l'image du personnel de bord très bien"

Points négatifs : "It's been more than 50 hours and I still haven't received both of my checked in luggage and I am getting no straightforward answer"

Points positifs : "attentive crew food was good"
Points négatifs : "old entertainment options little space to move about"

Points positifs : "Le À 380 est super, plus de place moins de bruit"

Points négatifs : "Flight was advertised on kayak as having wifi and electrical outlets for devices and did not have either."

Points positifs : "Same"

Points négatifs : "Seats"

Points positifs : "Service de qualité."
Points négatifs : "Longs délais entre le moment où notre repas est servi et le moment d'être débarassé du plateau. L'espace étant limité, nous sommes encombrés longtemps."

Points positifs : "Service de qualité."

Points négatifs : "Retard à l'embarquement et au décollage. Retard à l'atterissage."

Points positifs : "Great airline with spanking new plans and top of the line service"
Points négatifs : "Nothing!"

Points positifs : "The courtesy and efficiency of the crd, an acceptable level of comfort inf the economy class."
Points négatifs : "Food below average, command of the entertainment screen not convenient."

Points positifs : "service attentionné et agréable repas et gouttés bon et nombreux , divertissements bonne sélection et quantitée en plusieurs langues changement de places apprécié"

Points positifs : "Liked the raw vegetarian meal as it was perfectly plain. Attendants also very solicitous and went up and down several times with water after the meal."
Points négatifs : "Seats are small and huge line for the toilet, but that is the nature of the plane and not Qatar's problem. Boarding was only good because passengers did not cooperate adn stood up when they were asked repeatedly not to."

Points positifs : "Best Arab airline so far.5 star but if I could give more i would"

Points positifs : "Cheking défaillant ne fcte.me pas avec le num de dossier ..pas de qr code pour les bagages.. que le fond de l a380 accessible et blindé.. places dispo à l avant pour ceux qui n ont pas fait le checking.. pas sympa."

Points positifs : "Nous avons pu modifier nos places.."
Points négatifs : "Bcp de films en arabe peu en français.."

Points négatifs : "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."

Points positifs : "Accueil attentionné, bons repas, propreté systématique et confort agréable."
Points négatifs : "Climmatisation un peu forte"

Points positifs : "Excellent customer service"

Points positifs : "The entertainment was great."
Points négatifs : "N/A"

Points positifs : "The aircraft was perfect it self. The crew were nice"
Points négatifs : "They changed my chiled seat twice and they couldnt find a place for both of us togetger."

Points positifs : "Agréablement surpris de cette compagnie aérienne! Personnel attentif, services de qualité."
Points négatifs : "Service de divertissement a des ratés par contre. Interface qui répond mal et films qui sautent ou reculent tous seuls sur deux des quatre vols, même sur le A380 tout neuf..."

Points positifs : "Check in was fast. The crew was attentive."
Points négatifs : "the food was ordinary."

Points positifs : "Crew was phenomenal. Felt safe and cared fir on flight."
Points négatifs : "Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline. Not airlines fault but took too long to get yo terminal at IAD Leg room a little tight in economy of 777"

Points positifs : "Check in was easy"
Points négatifs : "Sitting on plane 3 hours at HIA isn't fun due weather in KRT"

Points positifs : "Plenty of entertainment variety."
Points négatifs : "Not enough leg and elbow room. For a flight this long, seats should be a little more comfortable."

Points positifs : "I loved the lounge"
Points négatifs : "Nothing"

Points positifs : "Brand new airplane, amazing crew, I had a great flight overall. Did I say the crew were amazing?"
Points négatifs : "Food portions were too small compared to Emirates, entertainment options seemed fewer, and WiFi was expensive."

Points négatifs : "They won't let carry back pack"

Points positifs : "We arrived safely and I received an aisle seat"
Points négatifs : "Far to many liberties granted to a few people at the expense of my comfort and that of my 13 friends. While we were not at the back of the plane, we were served last and never received a choice of meals."

Points négatifs : "The food, thé films."

Points positifs : "There was plenty of leg room, and the customer service was excellent."
Points négatifs : "I was not allowed to pay for an upgrade."

Points positifs : "Clean bathrooms and great refreshment choices"

Points positifs : "À l’heure, nous sommes mêmes arrivés à l’avance! Nos bagages à main ont été enregistrés gratuitement."

Points positifs : "Flight attendant was great!"

Points négatifs : "Envoyer un rappel 24 h avant le vol!"

Points positifs : "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
Points négatifs : "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."

Points négatifs : "Too cramped. No leg room"

Points positifs : "L'accueil était chaleureux"

Points positifs : "Bien organiser, service correcte et rapide Heure d’arrivée à l'avance sur l'horaire initial . Espace correcte pour les jambes"
Points négatifs : "Changement de porte d'embarquement et de terminal"

Points positifs : "Not much"
Points négatifs : "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."

Points positifs : "Rien"
Points négatifs : "Aucune organisation ou anticipation Encore 2 heures d’attente au décollage Désespérant d’ amateurisme"

Points négatifs : "Surbooké de 10 places donc cohue à l'embarquement"

Points positifs : "The movies were great and the boarding was more streamlined.the plane was clean and in good condition."
Points négatifs : "The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules"

Points positifs : "Nothing"
Points négatifs : "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."

Points positifs : "Food"
Points négatifs : "10 hours delay"

Points positifs : "Again, a quick and easy connector and flight homeward."
Points négatifs : "Not applicable."

Points positifs : "Flew in First Class. Felt very pampered"

Points positifs : "Got an upgrade to econ comfort"
Points négatifs : "WIFI wasn’t working. USB charging port wasn’t working either"

Points positifs : "The service was good"
Points négatifs : "The flight was very rough on landing"

Points positifs : "anaheim"
Points négatifs : "luggage did not arrive same time with me and not the same airport"

Points négatifs : "The wifi wasn't strong enough to download the app to watch movies on the plane."

Points négatifs : "Employé à la porte très désagréable"

Points positifs : "Comfortable seats in coach Good snacks Friendly crew"
Points négatifs : "Nothing"

Points positifs : "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
Points négatifs : "NA"

Points positifs : "Connexion à New York = porte d'arrivée et de départ très proches l’une de l’autre"
Points négatifs : "L’espace est restreint entre les sièges (sur l’avion)"

Points positifs : "Yet one more trip that reminds me why I refuse to fly any other airline than Delta. (I fly every week for work.) Top-rate LA crew, flights always departs on time, early to destination more than half the time. Comfortable seats, upgraded to Delta Comfort today. Gate agent was friendly, helpful and joking with passengers. Made it seem like we were all going on an adventure. Kudos to Delta all around!!"

Points positifs : "Tout s'est bien passé, hormis le fait que je n'ai pas pue m'enregistrer à l'avance !"
Points négatifs : "enregistrement"

Points positifs : "service and accommodations."
Points négatifs : "Ran out of a meal that I wanted. One flight attendant forgot to hand me utensils with my dinner meal."

Points positifs : "Always a good experience with Delta! They’re the best!"

Points positifs : "Fast and very friendly staff."

Points positifs : "Flight attendants and cookies. That's it."
Points négatifs : "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."

Points positifs : "Crew was very nice, boarding went smooth and flight was on time... No complaints!"

Points positifs : "The Flight Personnel was extremely helpful and kind."
Points négatifs : "N/A"

Points négatifs : "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"

Points positifs : "The flight attendants were very helpful and been nice."
Points négatifs : "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"

Points négatifs : "Lounge : denied access even if I am platinum. Because domestic flight ? Delay by 1 hour .."

Points positifs : "Cheap"
Points négatifs : "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."

Points positifs : "The crew has a good vibe, makes for a pleasant trip"
Points négatifs : "First time for me to have delayed baggage, made me think that somebody is not minding the store."

Points positifs : "Exceptional flight staff -"

Points positifs : "Smooth"
Points négatifs : "Delayed because the airline misschdduled the pilots!! We had to wait for pilots to come to the plane... while one the plane"

Points positifs : "Tous les vols à l'heure, service égal à nos attentes. Personnel courtois et efficace. Très bon voyage"

Points positifs : "Boarding was a breeze and the staff at Delta was nice and courteous along with being clear for boarding zone instructions. Haven't had a problem yet with Delta! Also the pilot was great at landing so it was not as jerky as some flights I have been on."
Points négatifs : "No complaints!"

Points négatifs : "Why can't all the Delta gates be near each other. My connecting flight was very far."

Points positifs : "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"

Points positifs : "It was as fast!!"
Points négatifs : "Nothing was offered, my bag was checked at the door but no big deal"

Points positifs : "Overall great experience"

Points négatifs : "Encore assigné à la porte du vol, comme en stand-by. Pourtant les sièges étaient payés."

Points positifs : "Arrivé à New York"
Points négatifs : "Je n'ai apprécié d'avoir des sièges assignés à la porte du vol."

Points positifs : "L'équipage!"
Points négatifs : "Gros retard! Retour sur Détroit après pour des problèmes mécaniques. Longue attente pour les réparations. Dédommagement ridicule !"

Points positifs : "Rien j ai fais un Aller retour en 24 h entre les usa et le Brésil"
Points négatifs : "Les agents au Brésil non pas fait leur travail mon esta à était annulé o retour sauf que ils ont oublies De vérifier tte ça"

Points positifs : "Wendy notre hôtesse a été exceptionnellement serviable et sympathique. Elle nous a réservé 4 places libres en long pour que Mat puisse dormir. La salade de poulet-cranberries était délicieuse."

Points positifs : "almost hrly refreshments courteous crew calm demeanor"

Points positifs : "More legroom and great crew"
Points négatifs : "Food quality has gone down. A lot."

Points positifs : "Everything except that cookie!"
Points négatifs : "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"

Points négatifs : "Luggage lost"

Points positifs : "Comfortable seats, nice they still give a snack"
Points négatifs : "Nothing"

Points positifs : "Efficient boarding process"
Points négatifs : "Only got a cookie for food"

Points négatifs : "No food or entertainment"

Points négatifs : "1 heure de retard Mon baggage est resté à Francfort"

Points négatifs : "Perte bagage"

Points négatifs : "Boarding and departure was late."

Points positifs : "Accueil, service etc... parfait"
Points négatifs : "La ponctualité, les services à bord, la propreté des avions"

Points positifs : "Rien de particulier"
Points négatifs : "Encore un retard !!!"

Points positifs : "Rien de spécial. Sandwich passable"
Points négatifs : "Tous nos vol aller et retour étaient en retard"

Points positifs : "Sandwhich et boissons, équipage gentil"

Points positifs : "Les vols étaient à l’heure. Confort et bon service à bord"
Points négatifs : "Avoir eu à payer pour la réservation de sièges sur les 2 vols. Les vols étaient vides. Il y avait pleins de places... ??? J’aurais aimé être remboursée. Merci!"

Points positifs : "trip was pretty nice"
Points négatifs : "service excellent"

Points positifs : "L'efficacité d'embarquement, l'arrivée à l'heure malgré un départ en retard."
Points négatifs : "La nourriture, très industrielle et jambon très chimique."

Points positifs : "Le dîner, les films au choix, la propreté des toilettes."
Points négatifs : "Le départ avec plus d'une heure de retard (j'ai ainsi raté ma connexion à Johannesburg), l'absence de choix pour le petit déjeuner et SURTOUT, l'absence de réactivité de l'équipage qui n'a rien fait pour prévenir SAA que nous serions en retard et leur demander de nous attendre. Conduite lamentable."

Points positifs : "My wife and I ran from our connection all the way from one end to the other and the crew could tell. They said after I stow my carry ons to corn to the back and get a drink and use the bathroom to cool down as we were just about to take off to taxi to the runway. The crew was absolutely great and the I. Flight entertainment and food was great. We just wish our luggage had made it back too. We are still waiting to see where our luggage is - if in Europe still or Dallas."
Points négatifs : "I would say that other passengers had their kids behind us and they kept screaming and kicking our chairs. We told the woman to tell her kids to stop but all she said was “they are a child” when all they needed to do was just tell their kid to stop. Flight attendants saw and knew but I don’t know what they could do to help when they can’t help with bad parenting. I wish there was a clear way to upgrade to first class on a trip as it was difficult to find out how."

Points négatifs : "Vol avec retard depuis geneve, ensuite vol annulé depuis Frankfurt, jlai mon voyage à duré 12h au total, avec un retard à l'arrivée au quel j'ai atterri à 23:15."

Points positifs : "Vol avec retard depuis geneve, ensuite vol annulé depuis Frankfurt, jlai mon voyage à duré 12h au total, avec un retard à l'arrivée au quel j'ai atterri à 23:15."
Points négatifs : "Vol avec retard depuis geneve, ensuite vol annulé depuis Frankfurt, jlai mon voyage à duré 12h au total, avec un retard à l'arrivée au quel j'ai atterri à 23:15."

Points positifs : "Rien!"
Points négatifs : "Retard de l'avion ( 3-4 vols différents). Perte de mes bagages qui à entraîner un déplacement pour rien à l'étranger pour le travail vu que je n'avais pas le matériel de travail avec moi. Nous faire monter dans l'avion, rouler sur le tarmac, après 30 min de prise de retard sur le départ, nous annoncer qu'on retourner à l'aéroport et qu'il fallait changer d'avion pour problèmes techniques. Pour nous annuler complètement Le vol! Nous faire descendre de l'avion, devoir aller se trouver un autre vol, aller recuperer la valise, retourner l'enregistrer, et retourner à la sécurité tous ça avec une amabilité digne de la froideur allemande! Auncuns repas ou autre bois a été offert au moin pour s'excuser. Après avoir eu tous ces problèmes avec la même compagnie j'ai contacter à plusieurs reprises le service client qui m'a raccrocher au nez! On m'a dit qu'on me remboursait Le vol. Je n'ai jamais eu de nouvelles."

Points négatifs : "Headphones not working properly in the whole economy class! Only one of the headphones was working... WOW, Lufthansa, never seen anything like this! Second serving of food was the worst I have been served on an airplane - a stale pizza. On a number of occasions I asked the hostess for a piece of bread and a glass of wine - she promised to be back and never was."

Points positifs : "Food and complimentary drinks (including wine)."
Points négatifs : "Could improve the economy class boarding process (go by sections instead all at once)."

Points positifs : "Les repas, les boissons et les collations c'est plus que 5 étoiles! Mon meilleur vol !"

Points positifs : "The crew were very friendly and I liked that they always kept us hydrated with drinks. Before I even left on the trip I called the airlines several time with so many questions and the staff that I talked to each time were so friendly and helpful with all the questions that I had."
Points négatifs : "The only thing I didn't like is that the boarding process was different than what I was used to. I usually board by zones and this time it was more of a everyone got up at the same time and everyone rushed to the front of the lines and some people would push me out of the way to get in front. ( even though we all had assigned seating) Second thing was that I had asked for a wheelchair for my mom and I had seen one waiting outside and was about to walk up to it but another person was limping up to it and put her stuff down on it so I didn't know if it was for my mom or her. I didn't have the heart to go up and make her move if the wheelchair was for my mom so we ended up walking the whole way to customs. I felt bad for my mom afterwards because her knees ended up hurting by the time we got to customs. I would suggest holding up signs of individual names for who the wheelchair is for. Other than that everything was great"

Points positifs : "The crew was very friendly"
Points négatifs : "I had ordered a child meal but it was not available. Also they did not have a child pack for my son."

Points négatifs : "Really bad quality food, no entertainment"

Points positifs : "Hôtesses au top, repas super bons"

Points positifs : "Confortable! Very good team! Excellent cabin air Good looking flight attendants"
Points négatifs : "Food impossible Long long long hall to the gate Touch screen glitchy"

Points négatifs : "The flight was delayed for the conditions of the weather although it was clear and nice upon our arrival. Then the airlines did not deliver our luggage and we had to wait for it"

Points positifs : "All flight attendants in Lufthansa are so nice, attentive, that it's a real PLEASURE to fly with them. Cabin comfort is also a best in class."

Points positifs : "ponctuel (10mn de retard seulement)"
Points négatifs : "sièges de plus en plus étroits et minces..."

Points positifs : "l'embarquement et le débarquement rapide"
Points négatifs : "1h de retard, le sandwich pas bon"

Points positifs : "Aiport"
Points négatifs : "Mon Vol"

Points positifs : "There was very little if anything positive"
Points négatifs : "Delays led to missing connecting flight. Delays could've been avoided. Staff were unhelpful, noncommunicative and poorly informed."

Points positifs : "Pas de confort du tout"
Points négatifs : "Divertissement"

Points positifs : "Les films et le service du personnel"
Points négatifs : "Les sièges pas trop confortable"

Points négatifs : "I selected seats and when I got on the plane I was moved twice. The seats were very small and uncomfortable. The food was bad."

Points positifs : "Great customer service by flight attendants and the food."

Points positifs : "The crew was very assertive, plenty of snacks and drinks, good food. Flight went on smooth and the captain lender splendidly. Seats were comfortable with plenty of leg space, entertainment had numerous choices. Would recommend to friends."
Points négatifs : "Everything's was fine"

Points positifs : "The staff was quite good and they knew how to treat passengers well."
Points négatifs : "Not really anything to complain about."

Points positifs : "everything excellent overall"
Points négatifs : "I didn't like the service in the moroccan airport form the security and also the crew at the check in, they are very bad"

Points négatifs : "a member of the crew took my carry on luggage and I never had it back"

Points positifs : "Pre-bording with children and nice entertainment selection of movies, tv shows and music."
Points négatifs : "rhe FA was saying that they have either pasta or chicken and they had beef, when asked what kind of pasta he said how would I know."

Points positifs : "On time"

Points négatifs : "Nous avons été très désagréablement surprises d'apprendre que trop de billets avaient été vendus et que nos places n'étaient plus disponibles à notre arrivée à Francfort. Il me semble totalement illogique de me faire dire qu'il n'y a plus de place pour moi dans l'avion alors que j'ai le billet en main et qu'il a été payé. Comment une compagnie peut-elle accepter mon paiement alors qu'elle n'est pas en mesure de garantir le service pour lequel elle a été payée? Selon cette philosophie, il faudrait peut-être payer nos billets d'avion une fois RENDUS à destination? Beaucoup de stress inutile et une mauvaise opinion de la compagnie aérienne..."

Points positifs : "Great staff and thoughtful professional attention makes travel better!"
Points négatifs : "There were some spaces and I might have done a modest upgrade but not offered when asked at check in."

Points négatifs : "My connecting flight was very close in time and even when I told a stewardess while I was exiting the plane, she made no effort to get me any help to arrive at my next gate faster. This resulted in my having to run to my gate after waiting on the long line at customs and I barely made my flight. Had I not been as physically able, I would have missed my flight even at my normal fast-walking pace. This should not have occurred- I should not have to run to my gate from one flight to another especially when I raised this concern to an employee of Lufthansa as well as a customs officer."

Points positifs : "Pas pris de vol"
Points négatifs : "Vol refuse par Airasia"

Points négatifs : "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Points négatifs : "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Points positifs : "Fast boarding"
Points négatifs : "The entertainment system wasn’t working for the whole 10 hour flight."

Points positifs : "Nice to have a wrap for the snack."
Points négatifs : "Would have preferred boarding by row - back of the flight first so would have been more organized."

Points positifs : "I got some rest"
Points négatifs : "unable to charge my phone or watch movies"

Points positifs : "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Points négatifs : "Nothing"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : ".Very much on time with pleasant service."
Points négatifs : "Can nit find much fault fir a short run!"

Points négatifs : "Bit cramped for space"

Points positifs : "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Points négatifs : "The amount of extras you have to click no to while checking in online."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points positifs : "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

Points négatifs : "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Points positifs : "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Points négatifs : "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Points négatifs : "Too late i missed my connection flight"

Points positifs : "Manque de place"
Points négatifs : "La place"

Points positifs : "Timing & efficiency. Good food though only a sandwich."
Points négatifs : "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Points négatifs : "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Points négatifs : "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Points négatifs : "A quoi bon s'enregistrer en ligne si apres, c'est un problème pour obtenir les étiquettes bagages, que ca coince a la depose bagage, que le personnel affirme a tort que les bagages sont enregistrés jusqu'à destination finale (ce n'était pas la cas)"

Points positifs : "Rien à dire, tout est à l'heure, vol agréable, personnel super sympa et professionnel, bravo AF"

Points négatifs : "Vol en retard avons du patienter dans l'avion et cerise sur le cupcake pas bagage"

Points positifs : "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Points négatifs : "Nothing to improve"

Points positifs : "The crew was good"

Points positifs : "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Points négatifs : "Nothing. This is filler text to meet the min. characters."

Points positifs : "Upgrade en business"

Points négatifs : "Did not get the luggage from connecting flight from Amsterdan to Basel"

Points positifs : "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Points négatifs : "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."

Points positifs : "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Points négatifs : "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."

Points positifs : "Personnel aimable et avenant"
Points négatifs : "Départ avec du retard et beaucoup de roulage a Ams, résultat 20 min de retard au débarquement"

Points positifs : "bien comme d'habitude"
Points négatifs : "RAS"

Points positifs : "In general, it was ok"
Points négatifs : "Yet again it was flight delay from KLM side."

Points négatifs : "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."

Points positifs : "attentive on the plane"
Points négatifs : "the checking in took very long not enough staff for the amount of people."

Points positifs : "Economy class product offers good value for money."
Points négatifs : "Boarding processes could be enforced consistently."

Points négatifs : "Problem with seat. Paid extra. Got downgraded instead of upgraded"

Points positifs : "Personnel agréable et vol à l'heure"
Points négatifs : "Rien a dire"

Points positifs : "Le vol précédent est arrivé en retard à Göteborg mais ceci a été récupéré grâce à un embarquement rapide."
Points négatifs : "Arrive à Amsterdam loin de l'aérogare donc pris le bus. Pas terrible pour les connections."

Points positifs : "on time great crew"
Points négatifs : "small seats with very limited foot room"

Points positifs : "The refurbishments of the 777 aircrafts has definately improved the experience. Passengers were given full liberty to the entertainment unit. The one thing that gives that niche to the flight experience are the crew - I must say I have had 8 flights in the past 6 weeks but the crew of this holland airlines have been great on all klm flights. Please keep up the good work - your attitude is everything!"

Points positifs : "entertainment options"
Points négatifs : "lack of USB or other power outlet to charge my own devices, poor responsiveness from crew, skimpy breakfast (it was a way-too-salty quiche), tighter seat options than my first leg of the flight"

Points positifs : "The price The speedy boarding with Skyteam priority The movies can be viewed while on the ground"

Points positifs : "Was good except for the food."
Points négatifs : "The hot snacks were bland to the point of being not worth eating and I didn't finish it. Probably attempting to be too ambitious with the available budget? I'd prefer a simple sandwich that focuses on quality. The food on the return flight was just as bad"

Points négatifs : "Cabin was cold we had a blanket which did help a bit Not much room to have your meals etc"

Points positifs : "friendly and helpful people,on time,efficient"

Points négatifs : "Flight delayed two hours before take off."

Points positifs : "The seats were comfy and the food was good. Air temperature was pleasant, not too war, or cold."
Points négatifs : "Was no offered water during the flight. We had a bottle of water in the seat pocket but at no point during the flight were we offered additional water. I saw people get up and ask for some but when the flight is 9 hours you would think they would come by once or twice offering some. Other airlines do this and I love it. I was so thirsty when getting off the flight that I downed 2 bottles of water at the airport. They also didn't offer complimentary alcohol. Other international flights offer an alcoholic drink with your meal free of charge and I appreciate that. I have a bit of anxiety when I fly and that helps take the edge off. I was really disappointed in this. Heck, Air Berlin comes around and refills your wine glass multiple times."

Points négatifs : "Why does SAS require passengers to use a kiosk to get boarding passes and luggage tags and then make you stand in a queue for 35 minutes just to drop off the luggage at de Gaulle airport in Paris."

Points négatifs : "Connection time in Copenhagen was short. While I got to the gate in time, my checked bag did not, and I had to wait for it for 3 hours in Zürich (or have it forwarded, but I planned too much travel in Switzerland to make this a useful option)."

Points positifs : "The 2 more senior steward and stewardesses were very professional"
Points négatifs : "The youngest stewardess seemed very careless about her work; the tone she had while addressing the passengers, the way she tied here hair braid so sloppy - almost looked like it was from yesterday or day before."

Points positifs : "The chairs were comfortable, and I loved that the bottom of the seat moved forward a bit when you reclined. The bathrooms were clearly marked and accessible and because there was plenty of space around them, there were not uncomfortably long lines forming in the aisles. The available programming was great. The flight staff were very pleasant."
Points négatifs : "The plane was extremely warm when we boarded on every flight we took. There were no overhead air blowers to turn on by the lights and get some cooler air going, so it was very uncomfortable until the plane started taxing. It would be great if wifi were an option as well."

Points négatifs : "Disappointed considering it's a Swedish airline"

Points positifs : "Greetings / service"
Points négatifs : "Swedish meal served was lamb which isn't a popular protein in my country. Otherwise the rest of the meal was good."

Points positifs : "Crew and vegetarian food were great. Nice to see that some airlines still make an effort"
Points négatifs : "The long slog from the arrival terminal to departure was incredible: stood in line to board a shuttle at terminal D to B, waited on shuttle to l0 min, long circuitous walk to train staition that took me to terminal D. If I had had a shorter connection this rigamarole would have freaked me out."

Points positifs : "The flight was very comfortable, and the captain and crew were so kind and attentive. I love how they just gave me a pillow without me even asking. It was very sweet and unusual. The captain was very good at updating us about everything. Overall one of the best flight experiences I've ever had. :)"
Points négatifs : "No tv on this flight"

Points négatifs : "There was poor selection of food that could buy during that flight . I was hungry since I did not eat my banana bread ( shame on me) , and I had very little time to switch my planes in Copenhagen so I decided to buy food during flight to Poznan .I could buy drinks and soda but no real food , only few sweet snacks , and Westa bread ."

Points positifs : "No problems during flight. Great that they have Apple Passbook boarding ticket."
Points négatifs : "The flight was delayed."

Points négatifs : "SAS had simply cancelled the flight and is effectively unreachable for the refund."

Points positifs : "Seat was comfortable. Entertainment was great. The service by the crew was great."
Points négatifs : "It would have been nice if the armrest went as far back as the seat. Flying with my partner, she doesn’t sleep well on planes unless she can completely lean on me. The armrest between our seats only retracted to the upright seat level."

Points négatifs : "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"

Points positifs : "Nice interiors, relatively new airplanes, and very professional staff"
Points négatifs : "Limited food ans beverage selection, and alcohol is served with an additional cost"

Points positifs : "The crew was truly kind and accommodating."
Points négatifs : "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."

Points positifs : "N/A"
Points négatifs : "I was unable to make it to copenhagen due to missing my connection"

Points positifs : "On time"
Points négatifs : "Nothing"

Points positifs : "SAS handles their business very professionally. Entertainment is great, purchasing seats with extra room is affordable. Reliable service."
Points négatifs : "Seats are extremely uncomfortable, especially for an 8+ hour flight."

Points positifs : "Efficient and on-time service."
Points négatifs : "Tiny seats that are inappropriate for international travel."

Points négatifs : "Very cramped airplane on an 8 hour flight!!! Plus, no meal on trans-atlantic flight??!!"

Points positifs : "plane is clean & seats are comfy"

Points positifs : "Great movies."
Points négatifs : "Special menus are impossible to get unless you book directly with SAS. Arrived starved and angry after 8 hour flight."

Points positifs : "The crew was great and the food as well"
Points négatifs : "Boarding chaotic and Newark airport is very inconvenient. No signs to terminal B and the sky train with the compartment system is not very functional. I am tall person and sitting in the middle of the middle row was very inconvenient wilh not enough leg space."

Points négatifs : "No choice in main course. Only one option Long time since wine or beer is not offered free on a “major” airline. The entertainment was interrupted a couple of times with adds. Seats are tight and space more in line with a discount airline."

Points négatifs : "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."

Points positifs : "ok"
Points négatifs : "ok"

Points positifs : "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Points négatifs : "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."

Points négatifs : "Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat."

Points négatifs : "Not enough characters to express my disappointment."

Points positifs : "I liked that we landed."
Points négatifs : "Why can't SAS ever be on time? The last 4-5 flights I've been on have connected me either too late or just barely in time for connecting flights. Please be more like Swiss."

Points positifs : "Outside camera view, update on airplane location and ETA, seats were nice."
Points négatifs : "Hate to sound entitled, but the movie selection was really poor. I flew on a connecting flight by Delta that had 10k+ movies and shows to choose from so that spoiled me."

Points positifs : "Plane was clean, flight staff was friendly."
Points négatifs : "No problems!"

Points positifs : "Ok friendly"

Points négatifs : "Almost 1hr delayed. The least SAS could do was to give a meal or something to eat for free."

Points négatifs : "Seat was uncomfortable."

Points positifs : "Quick friendly service."
Points négatifs : "Ran 15 minutes late"

Points positifs : "The boarding was more organized than our other flights with this airline. Cabin crew was friendly."
Points négatifs : "The food was not so good. It looked like they were really trying to cut corners with very small portions."

Points positifs : "That the person with whom I would have shared seats, found one with their party - had all the space...by chance ! The people at the counters are nice."
Points négatifs : "1) I had an empty bottle and asked for water for multiple medications (as I had sprained my foot) thinking the stewardess had a jug of water. She opened a bottle and poured a fifth . I said I had to take many pills (antiinflamatory are three) plus iron and probiotics I take. She told me, holding the used bottle mostly full, that if I wanted more , I should buy a bottle !!!! And put it away !!! How insensitive and inhuman !!! I didn't know she was going to open a bottle !!!! Very insulting !! 2) When another stewardess passed by offering food, I asked what did we have a right to and she (only then) offered me tea or coffee (which should have been offered first). They I asked, as in all other flights (short South American flights and USA donestic) if she gave crackers or nuts to which she unnecessarily gloated pointing to the curtain that there , in economic plus , they had everything free ...insulting treatment and unnecessary information ...just like in my trip to Nice !! Same attitude ...it's probably horrible training courses. 3) you'd think the men and women that speak over the loud speaker would have bothered to learn English ...it was broken English and even sounded like babble to me...so I just ignored it ! 3) again no instructions for transfer as you come out of the plane. Had to figure it out asking cleaners ..as my flight was at night again. People below seem to coincide in that they complain of rudeness and lack of re-direction."

Points positifs : "Very comfortable 11+ hr flight. I also had an empty seat next to me so maybe that helped? The food was great."
Points négatifs : "I wish the landscape cameras worked the entire time!"

Points positifs : "nothing too exciting, everything as expected.Seats were a bit tight tho"
Points négatifs : "Food tasted Horrible"

Points positifs : "Great friendly staff. The delay we had going up in the air was caught up before we landed."
Points négatifs : "The slight delay due to something not being able to lock."

Points positifs : "The flight attendants were good at checking on the needs of the passengers"

Points positifs : "The boarding process worked well."
Points négatifs : "The crew didn't seem to care much. The entertainment systems didn't really work and the response was simply deal with it. The food was terrible. The crew did not handle the passengers at all as they were up consistently and taking stuff out of the overhead containers."

Points positifs : "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Points négatifs : "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"

Points positifs : "Clean and good food."
Points négatifs : "It was a fine flight. Nothing to worry about. I liked it."

Points positifs : "Everyone was friendly and helpful."
Points négatifs : "Would have liked more options for Movies."

Points négatifs : "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"