Points négatifs : Shuttle to PEASE Airport..
Points positifs : Staff was friendly, very knowledgeable, helping me make decisions based on my needs, and was aware of the need to be safe during my travel.
Points positifs : Easy pick up and drop off. Friendly Staff.
Points négatifs : Final bill has some surprise misc charges and I am having trouble finding a person to help to explain and reverse.
Points positifs : The pick up counter person in Burlington was lovely.
Points négatifs : The cost was high.
Points positifs : Easy to get in and out of the airport in VT Pleased with the car.
Points négatifs : The salesman did not tell us where to pick up the car so we ended up wandering a bit before figuring out where we had to go.
Points positifs : Everything was great! On the phone and in person, the gentleman at the Hertz counter at BTV was friendly and very helpful. Thank you.
Watch what Kayak rents you
Points positifs : Even though I clicked Sentra or the like size sedan, Kayak confirmation email said Chevy Spak which are not nearly the same size. Hertz did what they could and I ended up in a Yaris. Still not as big as a Sentra.
First, they tried to give me a car with cracked windshield and missing
Points positifs : When I came back to tell them about first car, they switched it out without a problem.
Points négatifs : They didn't have the vehicle I had reserved and I had to go to another car rental agency to get a different car ... I want my money back.
Great counter customer service
Points positifs : I liked that someone didn't hover over me when I checked the car out and in. I like that they trusted me. I really like the fact that I didn't have to stress about filling up car. And really liked the fact that Hertz didn't try to make money off of gas. In fact they charged me less than what I could buy it for. That alone will make me use Hertz again.
Points négatifs : It would be nice to have a map like the olden days, and a pen if asked to write down mileage
Longest dropoff ever
Points négatifs : There was one customer in front of me, and I don't know how long she had been there when I arrived. I prefer to drop off the key and actually speak to a human being to ensure everything is all scared away. The clerk could clearly see I was holding a hertz key, but still I waited 10 minutes while she tried to track down a specialty vehicle for the other customer, and only after 10 minutes did I interrupt and asked "Excuse me, I'm just dropping off a car, here is the key, do you need anything else" She stated she needed the mileage on the car and that was it. It took less than 10 seconds. This could have been handled easily with a quick "Dropping off?" 10 minutes prior.
Did not have the vehicle I rented
Points négatifs : Hertz didn't have the vehicle I rented. I specifically needed a SUV and they tried putting me in a car. Furthermore they advised since this was booked on a third party site and not with them direct there was nothing they could do. Hertz had a SUV available but they advised this would be an upgrade and cost more money. They wouldn't even help me with a refund and directed me back to the site I booked with. The Hertz employee directed me to a different company where I was able to rent a SUV but it was still more then I booked for initially (but less then the "upgrade" Hertz wanted me to take to rent their SUV. After one failed attempt at the desk and two phone calls I was able to get Hertz to agree to refund the money that was paid direct to them from the beginning. Although Hertz agreed the money would be refunded it has not been credited back to my account at the time I wrote this review.
Chez Hertz, une voiture de location à Burlington coûte en moyenne 28 € par jour.
Intermédiaire (Toyota RAV4 ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Burlington.
Hertz possède 1 succursale à Burlington. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.