Avis des clients
Note globale
7,6
Bien
Basé sur 25 avis
Propreté
7,6
Confort
7,6
Prise en charge/retour
7,6
Rapport qualité/prix
7,7
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Commentaires récents
Avis des clients
7
6
2
3
1
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3,6
Points négatifs : I was directed to the wrong pick up location which was difficult to find and was closed. Upon calling Hertz for information and waiting for 20 minutes the individual I spoke with had poor command of the English language and gave me incorrect information. I found the alternate pick up location and was charged approximately $38 more than the quoted amount for the rental. Have yet to be refunded my security deposit. Wondering if all this is due to Hertz bankruptcy.
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10,0
Points positifs : Staff very friendly and never felt pushed for add ons
Points négatifs : Parking is terrible. Had to park 2 blocks away to return rental.
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8,0
Fast service
Points positifs : No waiting, cost was as advertised. Took photos to protect us from damage inside and out.
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8,0
Great rental
Points positifs : Metcalf location easy pick up and return great staff good price the Ford fusion we had got 42 miles per gallon
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8,4
Points positifs : Jordan took the time to provide a car for me although they were sold out and no longer accepting applications. He was very attentive and supportive as to my credit card situation. He worked with me and overall was awesome in assisting me. Thank you Jordan!
Points négatifs : Well, I was charged double the rental agreement!!! I returned the car and when I was checking out, the attendant gave me the final chargeable amount. I am appalled that the rate was more than doubled.
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3,2
Points positifs : It was very small but more expensive than the previous car. Was not clean. Workers were good.
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8,4
All the scratches made me nervous
Points positifs : Easy reservation online Able to tweek the hours to get the best deal - I was going to rent for 48 hours but after tweaking the return time, I figured I can rent extra 4 hours for the almost same price.
Points négatifs : It says Toyota “or equivalent” and it never is Toyota. All the scratches already present on the car made me nervous about whether Hertz would blame me for any of those to me when I returned the car. Pictures were taken but still worried me. Had 3/4 gas in the tank, but I like the way U-Haul does it.. pick up the car with a full tank and return with a full tank.
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9,2
Great service
Points positifs : Easy and fast! Parking is a bit rough and tight- but the service as awesome
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8,0
Excellent service
Points positifs : The young man who tended to us was excellent with his customer service
Points négatifs : The place was easy to get to from where we were but surrounded by businesses I wouldn't like to be there after sunset
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10,0
Excellent
Points positifs : A very smooth ride. I felt like we were riding on pillows. Was surprised how well the gas mileage was for such a big car. Plenty of space for coolers, luggage and etc.
Points négatifs : Neither of the cigarette plugs worked for our cell phone chargers
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7,6
Points positifs : Staff was fast and friendly.
Points négatifs : Car needed wash and driver's door had damage
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2,0
Points positifs : Nothing
Points négatifs : Scheduled pickup for time when office is closed, couldn't pickup reservation and had to reschedule with another provider.
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