Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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10,0
Points positifs : There were lot of people to help me and all of them were friendly and had a very good customer service. Clean office. Convinient.
Points négatifs : No shuttle service on Satuday.
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10,0
I Always go with Enterprise These Days
Points positifs : Our service center on Auto Park Way has excellent young men working there who always try to help the customer. Each experience with them has been a good one. In particular, I reserve with Adam there and he is very friendly and helpful to customers. I will use enterprise again in the future which is quite often due to my business.
Points négatifs : I resrrve with Adam there and he is very friendly and helpful to customers. I will use enterprise again in the future which is quite often due to my business. In fact, I have a reservation in Michigan this coming week. Thank you.
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10,0
Points positifs : My original reservation was cancelled by mistake. But enterprise went out of their way to find me another vehicle. It was even better than the one I booked and a little cheaper.
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9,2
Points positifs : They had trouble locating our reservation, but eventually got it right.
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10,0
Smooth transactions
Points positifs : Everything's was smooth. I got there they were all ready for me. It took me less then 2 minutes to do the paper work and in total 5 minutes to get keys and drive away! Thank you ☺️
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7,6
Good Car....Expensive!
Points positifs : The car was Perfect! Comfortable and Nice
Points négatifs : It was pricey!
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8,0
Rental met expectations
Points positifs : There were no surprises, no presssure for upgrade or add ons. Reservation was done a day in advance and there were vehicles available to pick.
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6,0
Nice, a bit pushy.
Points positifs : The individual who rented me the car was polite and helpful, but was too pushy for me to get their insurance. He spent 15 minutes trying to convince me to get even the basic package. Also, when we filled our car up for the first time we noticed it only filled to 3/4 of a tank and wouldn't take anymore. Not sure if this was a faulty gas Guage or what the situation was.
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10,0
Great customer service
Points positifs : I was stuck in line behind several problem customers, that took up A LOT OF TIME. As a reward for my patience and a little Xmas present, they upgraded me from a bottom-of-the-line tiny car to a massive SUV for no additional costs. It was such a huge help having the extra room for our luggage and Xmas gifts.
Points négatifs : The office was observing holiday hours that were not reflected on Kayak. My reservation was for noon but the office was closing at noon on Xmas eve. I was the second to last customer served and JUST made it on time. There were people after me who also had reservations for noon and were turned away. Kayak should keep up to date with special office hours.
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8,8
Car rental the way it should be... Or better :-)
Points positifs : After making the reservation online in my name, my husband was able to pick it up without me, no problem (state law here in CA says spouses can do stuff like that). He said the process was very smooth, only 2 issues being that 1. They were super busy (day after Christmas) so he had to wait quite awhile for them to bring out the car, and 2. They gave it to us with only half a tank of gas. They marked it appropriately on the papers, but I have never had that happen before, anywhere. Nonetheless the car was the model we requested online, clean and without issues, and it performed flawlessly. Then upon return, we had a very pleasant surprise: Enterprise said that we were a bit early and actually qualified to knock off a day from our reservation! I have never had THAT happen before either! Really appreciated their cuatomer-furst philosophy, and despite previously being only an Avid/Budget customer, this experience has definitely opened me up to other rental agencies. :-)
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8,4
Great prompt service but missed a couple key thing
Points positifs : Great car, picked me up, everyone is very polite. Unintentional insurance charge was refunded upon my request.
Points négatifs : I was charged for the insurance when I did not sign up for it, and when I mentioned having to Uber somewhere from the Enterprise location, nobody mentioned they could just drop me off until my ride was there!
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9,2
Points positifs : Ils ont eu un problème pour trouver notre réservation, mais finalement c'était correct.
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10,0
Points positifs : There were lot of people to help me and all of them were friendly and had a very good customer service. Clean office. Convinient.
Points négatifs : No shuttle service on Satuday.
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10,0
I Always go with Enterprise These Days
Points positifs : Our service center on Auto Park Way has excellent young men working there who always try to help the customer. Each experience with them has been a good one. In particular, I reserve with Adam there and he is very friendly and helpful to customers. I will use enterprise again in the future which is quite often due to my business.
Points négatifs : I resrrve with Adam there and he is very friendly and helpful to customers. I will use enterprise again in the future which is quite often due to my business. In fact, I have a reservation in Michigan this coming week. Thank you.
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10,0
Points positifs : My original reservation was cancelled by mistake. But enterprise went out of their way to find me another vehicle. It was even better than the one I booked and a little cheaper.
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9,2
Points positifs : They had trouble locating our reservation, but eventually got it right.
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10,0
Smooth transactions
Points positifs : Everything's was smooth. I got there they were all ready for me. It took me less then 2 minutes to do the paper work and in total 5 minutes to get keys and drive away! Thank you ☺️
avis de
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10,0
Great customer service
Points positifs : I was stuck in line behind several problem customers, that took up A LOT OF TIME. As a reward for my patience and a little Xmas present, they upgraded me from a bottom-of-the-line tiny car to a massive SUV for no additional costs. It was such a huge help having the extra room for our luggage and Xmas gifts.
Points négatifs : The office was observing holiday hours that were not reflected on Kayak. My reservation was for noon but the office was closing at noon on Xmas eve. I was the second to last customer served and JUST made it on time. There were people after me who also had reservations for noon and were turned away. Kayak should keep up to date with special office hours.
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8,8
Car rental the way it should be... Or better :-)
Points positifs : After making the reservation online in my name, my husband was able to pick it up without me, no problem (state law here in CA says spouses can do stuff like that). He said the process was very smooth, only 2 issues being that 1. They were super busy (day after Christmas) so he had to wait quite awhile for them to bring out the car, and 2. They gave it to us with only half a tank of gas. They marked it appropriately on the papers, but I have never had that happen before, anywhere. Nonetheless the car was the model we requested online, clean and without issues, and it performed flawlessly. Then upon return, we had a very pleasant surprise: Enterprise said that we were a bit early and actually qualified to knock off a day from our reservation! I have never had THAT happen before either! Really appreciated their cuatomer-furst philosophy, and despite previously being only an Avid/Budget customer, this experience has definitely opened me up to other rental agencies. :-)
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9,2
Points positifs : Ils ont eu un problème pour trouver notre réservation, mais finalement c'était correct.
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7,6
Good Car....Expensive!
Points positifs : The car was Perfect! Comfortable and Nice
Points négatifs : It was pricey!
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8,0
Rental met expectations
Points positifs : There were no surprises, no presssure for upgrade or add ons. Reservation was done a day in advance and there were vehicles available to pick.
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8,4
Great prompt service but missed a couple key thing
Points positifs : Great car, picked me up, everyone is very polite. Unintentional insurance charge was refunded upon my request.
Points négatifs : I was charged for the insurance when I did not sign up for it, and when I mentioned having to Uber somewhere from the Enterprise location, nobody mentioned they could just drop me off until my ride was there!
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