Réservez une voiture de location chez Hertz à St. Domingue

Points positifs : Nothing to like, hertz / Kayak did not have the vehicle I rented but they sure charge me for it.

Points négatifs : Yes, if I rent a Tahoe, don’t tell me you don’t rent Tahoes when I get there. Then supply me with a Nissan Rogue and tell me it seats 7. This has been the biggest scam. I thought Hetz / Kayak could be trusted, that’s a negative. I feel very cheated.

Points positifs : Mediocre

Points négatifs : The insurance rate was ridiculous. The rental car company holds you $1000.00 in your Credit Card as a surety. Unacceptable

Points négatifs : Hertz didn't honor the prices that I booked on line. The car was wrecked: back bumper loose, scratches and dents on all sides, motor oil spilled on the driver's floor mat. The clerk lied: she said collision damage waiver was mandatory and cost 3 times the online price. It wasn't Hertz rental comp.

They didn’t have a car reserved for us!!! Horrible. We had to find asp

Points positifs : Nothing.

Points négatifs : Everything.

Points négatifs : I paid for the car and insurance on-line. When I got to the airport, I was told that the insurance was no good and that the car and mandatory insurance would cost $950....double what I was quoted on-line.

Points positifs : efficient car return at Santo Domingo airport

Points négatifs : I booked 2 SUVs for my family vacation to DR and when got to Santo Domingo airport I was told there were no SUVs but they could offer us 2 small cars. When I protested I was met with a shrug and told “it’s the holiday season. There are no SUVs”. It’s clear that there was never an intention to rent us SUVs and it felt like we were lured into renting from Hertz. We ended up paying close to the SUV price for the small cars we got instead. There are beach roads in DR that need SUVs. We had to avoid those. I previously rented SUVs from Avis in Santiago DR during this exact same holiday week with no issue.

Old Van with lots of damage and wear and tear

Points positifs : Staff were friendly and efficient. Pick up and drop off were relatively fast and easy.

Points négatifs : The van was in a significant state of disrepair, the seats were torn and stained, the van had not been vacuumed out (there were cookies laying in the back luggage area, the vehicle had damage on pretty much every corner and side of the vehicle, the window tinting was pealing off. The insurance that kayak is selling on the website does not work in the Dom. Rep. Felt like a bait and switch where they charged 5-6 times as much money for insurance in the country that was was sold to me online (about $400-500 for 9 days), I had to cancel the online policy because it was not accepted in the country of the rental (it shouldn’t be offered!).

Location closed with no notice and no simple way to reach anyone

Points négatifs : Location closed with no notice No recording or phone line transfer to talk to someone locally

rip off

Points positifs : The van we rented was good!

Points négatifs : They make you buy their rental insurance even though we had bought our own before renting. This doubled the price. Then when I got the final charge it was even more!

Worst experience in my life!

Points positifs : Absolutely nothing

Points négatifs : I booked my car for a 7 passenger and when i arrived they told me that they no longer have that category. Then told me that the insurance i purchased wouldnt work, which it did because ive rented with hertz all the time. So ended up no renting and stayed stranded for a day because what i booked for 7 passengers for $330.00 now they wanted almost $700.00. Hertz i will never rent with you guys and will make sure to let everyone know how bad i was treated.