Hôtels à Hook

Points positifs: Great service and staff attitude

Points négatifs: Kids club could have been more structured activities for the age groups 8-16

Points positifs: Staff, thanks to Mohammed & Yousef who welcomes me and family. I really appreciate their efforts to make sure that we have a very good time and enjoying the resort.

Points positifs: We loved how family orientated the hotel and staff were.

Points négatifs: Only slight criticism is that I would say the main restaurant was just slighting expensive for what you get

Points négatifs: J'avais réservé une chambre avec des lits jumeaux (je voyageais avec ma mère) on nous donne un lit 2places (ça arrive ce genre d'erreur). La dame de l'accueil nous fait redescendre les escaliers pour changer de chambre. On tombe sur une chambre avec un dégât des eaux en cours (ça arrive ce genre de problème). On nous renvoie au 2ème étage dans une chambre avec des lits jumeaux, mais cette fois ci un problème avec le mitigeur de la douche qui fonctionne super mal...(ça arrive ce genre de chose !)

Points positifs: Possibilité d'enregistrement tardif, et proximité avec l'aéroport de Farnborough

Points négatifs: Personnel pas très aimable; un petit sourire ne coûte rien mais rapporte beaucoup.

Points positifs: Location

Points négatifs: Booked a premium double room, bed hard, duvets etc poor quality. For a room that was twice price of standard, no water etc in room. No toiletries, ie shower cap etc. Unable to change channel on television as remote only worked standing in front of it, only basic 4 channels worked. Tried room service at 6.30pm - not available - reception staff gave no details on check I’m apart from room number. 1 person serving in the bar - long queue & no where to sit. We went out to buy wine for the room! Breakfast very basic, canned fruit & over fried eggs etc. All in all - very disappointed as staff levels could not cope with the 2 small parties happening that night! My advice - if you want to stay here - don’t bother upgrading to premium stay as they are what you would expect as basic & standard!

Points positifs: Accueil attentif et professionnel

Points positifs: Na

Points négatifs: Room was dated

Points négatifs: chambre très bruyante compresseur et proximité de la route accueil réception très moyen

Points positifs: Very good environment lots of greens and chirping birds love the windows

Points négatifs: Add hand soap please

Points positifs: personnel à la réception professionnel et sympathique piscine et salle de sport à disposition buffet petit déjeuner anglais bien fourni et de belle qualité

Points positifs: Pas de commentaire

Points négatifs: Pas de commentaires

Points positifs: the room was very clean and the bathroom was clean, towels were clean and soft

Points négatifs: I had traveled 530 miles and visited my brother in law in hospital who has corona virus , I checked in late and wanted a bath, but upon going into the bathroom there was a very strong smell of sewerage so I did not have a bath , the next morning I went to have a bath and shave but the smell was overpowering so I checked out without having a bath and a shave .the room number was 255 . I told the girl at the reception she said she would see to it . I was not offered any discount .

Points positifs: location was okay

Points négatifs: Cold shower. have to pay for wifi

Points positifs: Clean and helpful staff

Points négatifs: Breakfast was awful

Points positifs: As we arrived just before Corona Virus lockdown the hotel offered us an upgrade to an executive room which was much appreciated. We dined in the Oak Room until the restaurant wasn’t allowed to operate which was really lovely. The room decor and views of the grounds was stunning and the staff service was excellent.

Points négatifs: Nothing.

Points positifs: Dog friendly. Excellent food. Very attentive staff

Points négatifs: Being able to take dog was a bonus. Would have been useful to have a dog towel provided. Free dog food was great but could have done with one of those plastic tin covers as the food was quite smelly and you could have a problem with flies in the summer

Points positifs: Très bel hôtel, on croirait avoir voyagé dans le temps ! Les chambres sont très confortables et bien équipées. Le personnel est très aimable. Nous avons très bien mangé au restaurant, ainsi qu'au petit déjeuner (même si un peu plus de choix aurait été apprécié au buffet). Le seul bémol est le côté un peu "labyrinthe" du bâtiment, beaucoup de couloirs et d'escaliers, nous avons même eu du mal à localiser la piscine ! Sinon rien à redire, que ce soit le décor, le confort ou l'amabilité du personnel, tout était parfait !

Points négatifs: La signalisation des différents lieux dans l'hôtel (piscine, restaurant, salle de billard etc)

Points positifs: Tylney Hall holds a special place in our hearts having been where we had our mini-moon in 2012. We were upgraded to a larger room which was lovely but felt tired. The staff are worked ragged. We went at the end of half term and there was not enough space for people to eat either at dinner or breakfast. It’s a bit like faulty towers! My husband ordered a special bottle of sparkling wine to be in the room which never materialised (we didn’t pay for it).The spa and pool however are excellent. Tylney hall I believe has lost its touch and sadly I doubt we will ever return.

Points positifs: Architecture du bâtiment et parc superbes. Personnel très sympathique. Grande variété dans les plats / boissons proposés.

Points négatifs: Piscine très petite mais agréable pour se rafraîchir. Service extrêmement long (manque de staff?). Intérieur de l'établissement défraîchi. L'utilisation des couloirs de circulation comme office (dessertes + poubelles) du petit déjeuner notamment est inacceptable.

Points positifs: Food and staff were wonderful. Lovely setting too, had great walks around the grounds. Visited nearby Bombay Sapphire distillery, which I would highly recommend, definitely worth paying for the tour, and tasting (ends up being quite a lot of neat gin, though, so brace yourself!).

Points négatifs: Pool didn’t have much space for sun loungers, so there weren’t many options sit around and relax, would be better in the summer with the outdoor pool open. If you want a relaxing spa experience, you have to be okay with kids shouting and splashing in the pool. Was quite annoying after a while, and took the cherry off what was otherwise a fantastic two days.

Points positifs: Beautiful location, lovely walks. Treatments were excellent

Points négatifs: The swimming pool was very disappointing. This could really do with being updated. Sauna was tiny and very claustrophobic

Points positifs: Les bâtiments, les jardins, les lits, les piscines, le petit déjeuner, le personnel

Points négatifs: Quatre petits déjeuners ont été facturés, au lieu de un seul.

Points positifs: Beautiful building and grounds- full of character. Incredibly helpful and friendly staff.

Points positifs: Had an amazing time. Thank you would definently come again

Points positifs: The staff were the kindest most attentive people ever. The spa was beautiful and excellent quality. The bar was nice and the lounge area luxurious. The restaurant was amazing and the food some of the best I have ever tasted. Overall the staff including those in the spa and food including waiters and chef made it great.

Points négatifs: Bed and pillows not that comfy. No mirror to the dressing area so unable to style and dry hair or get ready to see what you are doing. In the room not enough tea and coffee and milks, storage in the room, no mini fridge. Not enough glasses.

Points positifs: The location

Points négatifs: Very hot water

Points positifs: Le parc est très agréable. Bel hôtel.

Points négatifs: Problème avec la porte de la douche qui était cassée.

Points positifs: Nice grounds

Points négatifs: Small bed

Points positifs: The staff are fantastic. They make you feel very comfortable and nothing is too much. The grounds are stunning. The food is always excellent and well priced. Warbrook is a gem! The best around.

Points positifs: Beautiful setting,

Points négatifs: When you book a room you foolishly think you are staying in beautiful hotel. The reality we had was our rooms were in The Grange - a run down, mediocre block of rooms much further away from the main hotel. Our first rooms were cramped, damp smelling with the most awful bed that was soft and curled round the edges. The complimentary tray hadn’t been stocked and the kettle didn’t work. Bearing in mind we were expecting a more luxury stay I complained. Our lovely lady (who was cleaning the Business Centre) came to our rescue and arranged 2 new rooms. An improvement on the first but the toilets were stained, the bathroom ceiling had lumps of peeling paint and had a general smell of damp. We then went to the bar in the hotel. There were no staff available to serve us even after ringing the bell! So we decided to order drinks in the restaurant. There was no other guests in there and the room lacked any warmth and the staff looked surprised by our presence! We then questioned the waiter regarding how the menu was prepared as my friend has severe allergies. He wandered off the ask and we waited & waited for his return. Eventually he came back and said it should be ok but we didn’t feel confident so we ate elsewhere. The second day we wanted to use the spa - we tried calling repeatedly for 3 hours, we even called the main reception who told us the spa was nothing to do with them. We tried booking the spa online, we left messages. We gave up. I paid £320 for 2 nights for 2 rooms and feel totally let down by the whole experience. Never again. ☹️☹️

Points négatifs: Reception staff very rude. Have stayed here before but never again.

Points positifs: Cadre magnifique de l'établissement.

Points négatifs: Manque de clarté dans les informations données à !a réception. Bruit à 7h du matin sous nos fenêtres dû au personnel d'entretien du jardin.

Points positifs: Ideal location and good service

Points positifs: Booked at the last minute whilst out delivering and booking some were in Milton Keynes which when I saw it I drove off before I got mugged lol This place was perfect and nice and clean good food and drinks and a cracking Breakfast to start the day off

Points négatifs: Nothing at all

Points positifs: The breakfast was excellent, included in the price and served with a smile.

Points négatifs: Some seating in the bar was a little stained.

Points positifs: Convenient position although hoped surroundings woul be more rural

Points négatifs: Absence of a residents lounge

Points positifs: Nice clean warm room and comfy bed. Nice to have tea and biscuits in the room. Breakfast was good value.

Points négatifs: Nothing

Points positifs: breakfast was good

Points négatifs: tv had terrible reception

Points positifs: Staff very friendly and helpful. Room spotlessly clean and breakfast very good - large choice of cooked breakfast.

Points négatifs: One of the lights in our room did not work and although there was a light bulb in the fitting, it didn't fit and therefore didn't work.

Points positifs: Love all of it.

Points négatifs: L'emplacement du kayak décrit comme Southampton, il faut le lire !

Points positifs: The staff are lovely and friendly and the area, though very remote is very pretty

Points négatifs: The room was exceptionally small, the entire hotel was very hot, even with the radiator turned off in the room it was still difficult to sleep. The bathroom was so small and shower cubicle tiny. There is no room service. Not great value for the money. The room I had was at the front of the hotel so I could hear everyone coming and going as there is no double glazing.

Points positifs: Lovely quiet room in Fir Tree Cottage

Points positifs: Lovely building and grounds

Points négatifs: Quality of service very poor: staff inefficient and surly: Room inadequately set up (insufficient towels and facilities only for one). Bar closed for private wedding but "alternative bar" only an empty meeting room with no chairs and no staff. Shower only ran dangerously hot: only to be told when mentioned to reception that "they're all like that".

Points positifs: We stayed in the Barns and it was lovely, the weather was really bad so we didn't go out much, and we didn't go to tthe restaurant or bar, but the room service was AMAZING We are Gluten and Dairy free and we had options for room service which were great

Points négatifs: there was nothing i didn't like

Points positifs: The hotel and grounds were superb, the food was to a high standard and the rooms very comfortable.

Points négatifs: Nothing not to like

Points positifs: Location

Points négatifs: Nil

Points positifs: The property is spectacular and well kept. The staff are either incredible or over familiar but not rude. The room decor was in keeping and perfect.

Points négatifs: Mattress could be better. Food and was awful but the coffee was pretty could.

Points positifs: Amazing building and location, steeped in history!!!! Views to die for! Everything worked (all channels on tv, instant hot water, coffee pot poured without drips etc). All the little potentially annoying things were just perfect. Food and drink good at a reasonable price. The bar was awesome. I didn’t want to leave, and the room wasn’t much more than a Travelodge.

Points négatifs: There wasn’t a single thing I didn’t like

Points positifs: Large spacious room, great location

Points négatifs: Restaurant lacked variety and the bathroom in my room could have been better

Points positifs: The venue is amazing! it’s like something out of game of thrones. It has a very regal feel to it with its stain glass windows beautiful garden grounds and painted ceilings. The staff were very accommodating and the food was top notch.

Points positifs: Amazing building, lovely setting, lovely rooms

Points négatifs: The breakfast was AWFUL - we went down at 9:30 and it was chewy, lukewarm and not enjoyable. Breakfast is 50% of B&B and this really wasn’t acceptable for this quality of establishment.

Points positifs: Demeure chargée d'histoire ! Magnifique. Calme, confort...tout

Points positifs: Good breakfast - and also good supper, if you wan to eat in. The room was very comfortable, with all expected facilities.

Points négatifs: The room was cold on arrival - heating went on 4.30. No extra blankets, so we asked for some. When we got back in the evening, still no blankets. We spoke to another staff member who said he would leave the heating on overnight. Heating went off at 11. Very cold in the night. Had to sleep in full clothing and still it was cold. Problem partly arises because the staff all work behind the bar, so they respond politely and positively - but there nothing gets done.

Points positifs: Grande chambre Bon restaurant Accueil agréable

Points positifs: Lovely food and staff

Points négatifs: Lovely food but the the bed was horrid slept with springs in our back all night! Woke up with back ache! Bathroom needs upgrading curtains hanging off pole! No heating on in room so took a while to warm up!

Points positifs: The staff are friendly and helpful and the breakfast and dinner were good

Points négatifs: Rooms need better heating and doors locks need replacing

Points positifs: Very friendly happy staff

Points négatifs: The bathroom could do with a update in my room .

Points positifs: Nice and homely , clean, quiet nice friendly staff, good beers, lovely food, fantastic cooked breakfast

Points négatifs: A little of the beaten track, but well worth the effort

Points positifs: The Bar, and bar meals were very good and reasonably priced.

Points négatifs: The Breakfast starting at 8:30 at weekends,especially Saturday, is too late. I needed to leave at around 8:15 and infact there was no one around to even check out.

Points positifs: Very helpful and cheery staff. Made us welcome from start to finish. Room very comfortable and did everything we needed

Points positifs: I like the cleanliness of the rooms and the location.

Points négatifs: I was a little disappointed with the fact that breakfast didn’t start until 07.30. I had to be out the door and checked out before that to hit the road so missed the opportunity to get some.

Points positifs: A very warm reception. Good food and well presented.

Points négatifs: The bedroom could have been better with a chair to sit on.

Points positifs: Great food and sky sports!

Points négatifs: No wi-fi in my room

Points positifs: Staff very helpful and welcoming.

Points négatifs: Breakfast was overcooked and had to leave half of it.

Points positifs: Le cadre, autant extérieur qu'interieur . Le petit déjeuner, copieux et très bon

Points négatifs: Rien tout est très sympa

Points positifs: Great food. Lovely friendly staff. Very comfortable beds.

Points positifs: Fabulous meal in a very friendly environment, room was nice and cosy.

Points positifs: Friendly and helpful staff

Points positifs: The room was comfortable and a good size, dinner was very tasty, the beer was good, and so was breakfast

Points positifs: It was a lovely hotel. Staff were helpful and all areas in the hotel were clean. Older fashioned style but nothing scruffy. Things like carlets bedding towels all clean and fresh

Points positifs: Lit confortable, propre, malgré certaines critique pas si veillot...

Points négatifs: Pas grand chose autour... pour manger ou autre.

Points positifs: Hôtel très confortable

Points négatifs: Le personnel débarrasse trop vite les tables du petit déjeuner. Le temps de prendre un yaourt toute ma table était partie ! Quel gâchis ! J’ai dû reprendre croissant, thé et toast jetés précipitamment à la poubelle.

Points positifs: Lovely staff, correcting any mistakes and very helpful. Ammeneties provided in good size (1 bottle was enough for roughly 2 showers) Good was flavoursome & very filling. Worth the money (aver. £10-15 a dish), with a good variety of food :)

Points négatifs: Little milk for coffees & small bathroom, but still spacious enough :) Location isn't great for going out&about, unless you have a car :)

Points positifs: Pas grand chose...

Points négatifs: Douche cassée. Obligés d’aller se doucher a la piscine. Prestation globale très insuffisant pour un 4 étoiles.

Points positifs: La piscine et le fitness

Points négatifs: L'emplacement est vraiment très proche d'un noeud routier important. Les chambres ne disposent pas de climatisation, les fenêtres ouvertes sont presque indispensables. Le petit-déjeuner est réellement très sommaire.

Points positifs: Très bon rapport qualité / prix.

Points négatifs: Le matelas était très mou.

Points positifs: Breakfast

Points négatifs: L’absence d’eau pour boire et l’absence de frigo dans la chambre

Points positifs: Great location Good food Friendly staff

Points négatifs: Room was very hot hard to sleep

Points positifs: Petit déjeuner. Bonne literie.

Points négatifs: Le bruit des radiateurs... Très gênants. Le peu d efforts du personnel à parler lentement pour être compris.

Points positifs: L ensemble est simple, mais répond au besoin

Points négatifs: - la lampe de mon bureau ne fonctionnait plus (ampoule grillée probablement). Le problème a été signalé à la réception le 1er jour et le 3ème jour, la lampe ne fonctionnait toujours pas... la commission s’est perdue ? Dans le cadre d’une amélioration, une salle de sport et un rafraîchissement des chambres seraient apprécié

Points positifs: Comfy beds good shower WiFi a bit iffy

Points négatifs: Food at breatfast a bit cold

Points positifs: Comfy bed and power shower. We arrived late which was not a problem. Also, car parking was plentiful.

Points négatifs: Putting 2 kitkats in the room would’ve meant we didn’t have to fight over the one kitkat.

Points positifs: The overall experience. The staff, room and food were all excellent. Wouldn't hesitate to visit again.

Points négatifs: There isn't anything that I would like different. If anything a breakfast offer for hotel guests.

Points positifs: Clean rooms with good facilities. Great shower! Lovely breakfast-lots of options. Would definitely recommend.

Points positifs: Tout...accueil chaleureux..chambre parfaite..propre, moderne, lit confortable, produits de toilette, planche à repasser, coffre, sèche cheveux, bouilloire et collation...

Points négatifs: Rien

Points positifs: Le petit déjeuner

Points négatifs: Ras

Points positifs: Petit déjeuner bon et varié à volonté. Personnel de restauration très prévenant.

Points négatifs: Le personnel de la réception ne parle qu'anglais et ne fait guère d'efforts pour se faire comprendre. Au moment du départ j'ai eu la surprise d'apprendre que ma carte avait déjà été débitée de la totalité du montant de la facture. Mon amie et moi devions partager les frais, éventuellement payer cash, nous n'avons pas eu le choix.

Points positifs: Tout était bien, même la neige

Points positifs: The room was very clean, the bed was comfortable. The hotel was quiet even though we were on the first floor i expected some noise. It was nice and relaxing.

Points négatifs: The Receptionist needs to be re trained. The girl we had i could almost understand her english, therefore delaying my checking in process. I found her to be quite ignorant and she rarely answered the phone when ringing from my room. The price of drinks and food in the hotel is very expensive.

Points positifs: It is conveniently situated in walking distance from the town and near the business park

Points négatifs: There was an appreciable gap between the door to the room and the floor. This meant that noise from the corridor was disturbing

Points positifs: Everything about the hotel was good. The only thing I would say is that the heating seems to be turned up quite high!

Points négatifs: Nothing.

Points positifs: Convienient

Points négatifs: The room was dated and smelt musty. The lady receptionist when we left (checked out) was very rude, continued on the phone to room service although we were stood there for 5 minutes, didn't even acknowledge us!

Points positifs: Very quiet - peaceful bar a few noisy guests at a party.

Points négatifs: Nothing - all was OK

Points négatifs: La chambre était spacieuse et confortable dans l'ensemble mais le côté vieillot de l'équipement est décevant pour un hôtel de cette réputation. Une partie du parking est payante la journée. Les repas sont hors de prix.

Points positifs:

Points négatifs: no fridge/minibar in room and bed was uncomfortable and cot was unclean

Points positifs: A spacious room; good beds; nice bathroom

Points négatifs: We could have done with a fridge in the room. Breakfast was not included in the room rate and was very expensive to pay for in addition - more than £10 for continental.

Points positifs: Excellent staff, fast check-in.

Points négatifs: Mistakes during check-out.

Points positifs: very comfortable room at a very reasonable price. Fast checkout very convenient.

Points négatifs: our room was upstairs, there was no lift so we had to carry our luggage up 2 flights of stairs

Points positifs: Pas Grand chose....... Il y a que du pas aimé. Sauf le petit déjeuner qui était anglais. par contre le personnel !!!!

Points négatifs: La piscine indiquée est inexistante. La propreté est à revoir !!!! la poussière à été enlevée au siècle dernier ? Dans la baignoire les cheveux flottaient allégrement. Quand au mobilier, il devait provenir de chez Emaus . J'ai pu vérifier que Michelin avait retirer de son guide rouge ce qui est aujourd'hui appelé un hotel. Le personnel de salle n'a certainement pas fait l'école hotelière.

Points positifs: la qualité de la literie

Points négatifs: bruit du couloir fort perceptible depuis la chambre

Points positifs: le côté pratique

Points positifs: Spacious, clean room and ensuite. Not too close to the road so little traffic noise.

Points négatifs: No parking directly outside hotel so had to carry a lot of stuff quite a long way.

Points négatifs: Pas de petit petit-déjeuner. Il faut aller au centre commercial d'a côté.

Points positifs: Everything

Points négatifs: Nothing

Points positifs: Bon rapport qualité prix et aire de repos spacieuse

Points positifs: Cheap and basic but clean and comfortable. Good, fast WiFi

Points négatifs: Leaking toilet - problems like that should be picked up in room inspections before guests arrive. Reported to reception on departure (we were only there for the night)

Points négatifs: I was on a bike trip and looked for a hotel near Southampton. Kayak gave me this option and I booked it. While location field said "Welcome Break Service Area, Southampton" it was 53 miles away from Southampton. I realized that then asked google maps for directions right after booking. Immediately I let them know about the mistake. Their answer was that I must pay anyway.

Points positifs: Lits correctes. Équipements correctes. Boissons chaudes

Points négatifs: Fenêtre près du lit enfant courant d'air froid. Ménage n'a pas été fait après la 1ere nuit.

Points positifs: Friendly receptionist and helpful

Points négatifs: The tv was broken in the room

Points positifs: All went well, nice room good evening meal and good breakfast, nice helpful staff. only enough milk for 2 cups of tea, the friendly receptionist gave me more upon request.

Points négatifs: nothing

Points positifs: Evening meal was quite good.

Points négatifs: Wifi didn't work on my tablet. On my laptop was very poor.

Points positifs: Very friendly staff , good sized room , clean and comfortable.

Points négatifs: Nothing.

Points positifs: Close to family and friends

Points négatifs: Clean and warm

Points positifs: Petit déjeuner delicieux

Points négatifs: Trop chaud dans la chambre. Pas facile de régler la température.

Points positifs: La qualité des chambres

Points négatifs: L approvisionnement au petit déjeuné

Points positifs: Beautiful settings. Lovely, comfortable rooms. Excellent food.

Points négatifs: Atmosphere in the restaurant = zero

Points positifs: Great location. Comfortable room and wonderful breakfast. Will return.

Points négatifs: Nothing

Points positifs: Personnel très accueillant. Etablissement au calme. Cadre superbe.

Points positifs: Reservation policy sucks. Won't stay there again

Points positifs: Staff , so welcoming and attentive .The extra touch of a plate of Happy Birthday chocs in our suite was very appreciated

Points négatifs: Nothing

Points positifs: Good initial welcome at check in

Points négatifs: Room wasn’t properly cleaned.We told reception and it still was not properly cleaned on the second attempt.Bar food very hit and miss

Points positifs: Wonderful chef, better than expected. Spanish staff lovely as we all lived in Spain for a while.

Points positifs: Beautiful setting ideal base to visit Bombay Sapphire Distillery just few miles away Lunch and breakfast both very good Rooms clean and bed comfortable

Points négatifs: A few minor maintenance issues which we let reception know about so next guest benefits people S opulent next encourage you report any issues so follow on guests do not have same issue

Points positifs: Bar and Dining room

Points positifs: Beds were very comfortable and all the facilities we needed. Grounds lovely for a walk around and food was very nice.

Points négatifs: We didn’t have a view from our room, in fact window looked over a courtyard. No fresh air in the room, had to rely on air conditioning. Would have preferred a window we could open.

Points positifs: Spotless, rather grand as I expected pleasant staff, delicious breakfast.

Points négatifs: Very corporate. Completely lacking personality. More chandeliers than romance.

Points positifs: Very welcoming staff, friendly and attentive. Good choice of breakfast cooked and continental