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La chambre était super ! Il y avait tout ce dont nous avions besoin et bien plus encore ! On a regretté de ne pas avoir réservé plusieurs journées de séance. Nous y retournerons, c'est sûr !
Il n'y a pas une seule prise nettoyé les chambres.
Nous avons tout aimé dans ce resort. Bel endroit calme et reposant Rien
Personnel sympa, ambiance amusante En cours de construction et les ascenseurs ne fonctionnent pas, c'est cher pour ce qu'ils offrent
really the worst reservation I made through booking.com the infrastructure and the bad rooms
Hotel was beautifully decorated with a nice pool, beach and outdoor bar Nothing
I liked everything about it! The front desk member Annette was most helpful. I didn't bring my id to get drinks because I didn't want to lose it in the sand or water. I was denied a drink at the Amarca Bay bar outside. I recommend that there a be a system in place that allows guests to charge drinks to their room. Try temporary database of guest's proof of age to the Front desk conputers, or distribute a proof of age wristband.
Great hot tub area, nice to have a bar right near the pool so you can have lunch pool side, little play area in the sand was a nice plus, very modern and the food was incredible. So many things...we asked for the nearest boat ramp and they directed us to one miles away when they had one on location. I called ahead and asked about accommodations. They said every room has a pull out couch. It was a pull out chair...not couch. Couldn't sleep our family comfortably. Wanted ice, 2 different staff directed me to 2 different floors where there wasn't an ice machine.
The staff were exceptional especially Steve, Snl and David.i was in love with the decor and the cleanliness of the facility. I would definitely go back. And the view from our room was amazing. The construction that was in progress near the pool area was alittle annoying . Also did not care for the breakfast experience the food was just okay and very pricey for what you get.
The rooms are very nice but they are missing a microwave which is very much needed. They have a Keurig Coffee maker and a few K cups to get your day started, plus there is a mini fridge but there was no way to heat your coffee if you like to add milk and cream unless you go down to the front desk and ask them to heat it for you. One other plus was they did freeze our fish (caught from charter fishing) and held it until our departure. Just make sure to remember to pick it up upon your departure. :
The staff was exceptional - took care of the snake in my room, showed me how to use coffee pot, and telephone, fixed the TV and put new battery in safe. All unnecessary if it had been done prior to my arrival. The decor is lovely and the grounds pretty and well kept. Liked the hot tub. Kudoos to Annette I don't think the room was checked prior to my occupancy. or been occupied in some time The TV didn't work, the safe didn't work (dead battery) no instructions as to use of phone, coffee pot. the floor of balcony was dirty, no instructions to prevent shower flooding bathroom. I don;t expect to have to call maintenance several times in a 4 day stay when I go for rest and relaxation.It is a handicap room and a flooded floor could cause me to fall...
The resort was clean and well designed and appointed after the renovation. They had given my reservation away and took a while to assign a room while they looked for the snafu. They did provide free drinks and breakfast for the delay, though! So that was thoughtful and accommodated for the delay.
Renovations were very well done has a luxury feel to it. Beautiful views pool side. Great little bocce court and swings and slide. Good central location in the keys. Small hidden hot tub. We reserved for 4 people and the uncomfortable pull out couch with springs in the mattress was only a twin. We tried to get another room each of the 4 nights with no luck. Lots of tiny jelly fish (sea lice) in the ocean entry area. I did not get stung, but both of my kids did.
There was some remodeling but I'm sure once lt's done it would be amazing
the beach is nice, not too many beaches in the keys. very nice view of the ocean, and it was great to be able to have access to swim in the ocean. the pool was very nice , as well, kids love the pool.The rooms and everything else were very comfortable. Because I am on a lower budget, the only way we were able to stay there was through a 3rd party offer. We were there only for 2 nights. Food and drinks are always pretty expensive at places like this, so I couldn't partake, as I would of liked.
the rooms were big, nice beds bathroom was dirty also the towels were dirty ( they had hair on them) The service at the restaurant was slow
- The staff (at all levels) were super friendly; - The pool, tiki bar, and waterfront hammocks were awesome! We really enjoyed our stay here and would stay again if we were in the area
Difficle de juger quand vous arrivez sous des trombes d'eau. Le cadre est sympathique (un peu béton)et doit être très agréable par beau temps Nous avions résevé dans cet hotel 2 chambres principalement pour l"accès wi-fi; Pas de wi-fi à l'arrivée; nous avons écourté notre séjour à une nuit.
J'ai tout aimé. Le service, la chambre, tout était super !
The location was wonderful and the staff were extremely helpful. The rooms were very clean and were big enough that we would have been comfortable staying for a much longer time (we only stayed 2 days). We are definitely planning on a return trip to Islamorada and will be staying here again! The air conditioner was pretty noisy at night.
Le petit-déjeuner frais fantastique Les travaux toute la journée, il n'y a pas de restaurant sur place. Il y a un bar tiki mais il est fermé. Le tapis dans les chambres était très moite. Convient seulement pour dormir et repartir.
View/location, nice pool No ice, difficult door lock, no bath fan or AC, bed too firm, pool entry ladders very difficult, pool not handicap accessible, gravel everywhere got in sandles
Nothing. Awful. Room daily cleaned. No maid service for our three days. No change of sheets or towels, floor not cleaned, bathroom not cleaned, hot tub unclean. Had to request clean towels and soap. Office generally unoccupied. $---/night outrageous overcharge!
The staff - super personable, helpful and friendly! The view was wonderful and the location was great too.
Location. Easy access to restaurants and small beaches. Could be a nice place after a full renovation. Rooms are 'tired'. They feel dirty even if clean. Peeling paint. Cracked tile. Ancient linens. 3 friendly staff members who work limited hours. Ice machine is behind a locked door so we never had ice.
Yeni and Alex were very welcoming. The view was gorgeous and we got great use out of the pool.
Owners were very friendly and acted promptly when shower wouldn't drain. Nice kitchenette. Relatively quiet location. Pretty flowers. Kids loved the tropical birds too plumbing issue
Pet friendly Renovations were in progress; the toilet did not flush and the shower would not shut off. Seaweed collected and rotted at the beach front creating an unpleasant odor.
Decent location on the Key. I would not suggest paying over $--- per day.
QUAINT ROOM WELL DECORATED CLEAN STAFF RUDE IN CHECKING IN CALLED MY HOME AND SAID I DID NOT PAY
Location good, room very cute. The children of managers were running all over all the time, running around underfoot with a tiny puppy that has us all (4) worried for its safety. The parrots in the cages had filthy water and no food which worried us also.The vacation ruined place empty
L'état de l'hôtel est catastrophique (jour sous la porte, clim qui coule dans la chambre, moisi sur les murs, poussières mal faites, rampe piscine noire de saleté). Il y a énormément de bruit avec le passage des voitures. Pour la piscine pas de vue sur la mer car cachee par une mangrove, fond de la piscine douteux (revêtement sale). Chambre donnant sur un parking/dépôt de bateaux. Nous avons voulu annuler la nuit mais ils n'ont pas voulu nous rembourser. Nous ne sommes pas restés malgré cela. Le jour sous la porte était une invitation à tous les insectes et rampants, cafards. Nous demandons un remboursement de cette chambre que nous n'avons pas utilisée. Nous avons préfèré après notre repas faire 2h de route pour rejoindre Miami.
C'est un hôtel assez ancien, mais c'était très propre. Le personnel était super. Lorsqu'il y a eu un problème avec les toilettes dans l'une des chambres, ils nous ont immédiatement déplacés. La zone de la piscine était très agréable et la plage sablonneuse était comme dans une pub.
The staff was very friendly and welcoming. The smell of the cleaning solution was overpowering. Had to leave the room for a while. Also on our first nights stay our coffee pot was left on and we noticed it the next day when we went to make coffee
The hotel is located on the water with access to boats and water activity. There is also the convenience of a bar and restaurant on site. The room was clean and the space was adequate but I would not stay for one more night. The AC problem was reported to the general manager and she said they would fix it when they cleaned the room which did not solve the problem for us or offer any type of compensation. I came to this hotel for one night for business. The AC was not working from the time we entered the room. We put it down to 60 degrees and sweat the entire night. The door to the room was extremely hard to open and close and it did not close completely leaving a large gap.