Hôtels près de Victoria and Albert Museum - Londres

Points positifs: Emplacement ! 2 Minutes de station de métro South Kensington. Accès facile en métro ou en bus.

Points négatifs: Les chambres sont petites

Points positifs: Location is good

Points négatifs: Very noisy, I can hear people walking in the room above me. The AC didn’t work the first few nights then it was ok.

Points positifs: My absolute favorite hotel in London! Looking forward to come back soon!

Points positifs: Très confortable. Proximité du métro et du coup du centre Petit dej top

Points négatifs: Franchement rien

Points positifs: Son emplacement au cœur de South Kensington, l’espace dans les chambres, le confort

Points positifs: Cosy, élégant, personnel très gentil, salon de thé superbe, chambre super confortable, emplacement top, tout près du métro A refaire!!!!!

Points négatifs: Rien

Points positifs: Breakfast was excellent. Room was comfortable, bathroom small but very well laid out and fitted out. Staff were helpful and friendly. Check in easy and efficient.

Points négatifs: Not much

Points positifs: Hôtel idéalement situé à South Kensington, dans le quartier des musées. Très belle chambre, confortable, très bien équipée, avec un lit super confortable. Personnel au petits soin et très agréable.

Points positifs: Very nice and cosy hotel and very friendly staff in every way. Good location if you want to stay in this part of London.

Points négatifs: Nothing that I can think of

Points positifs: Stylish, welcoming and in a great location- perfect place to start the festive season. Thank you.

Points positifs: Staff and location

Points négatifs: Everything was good

Points positifs: Our second time staying here and it really is a great hotel in a great location. Our room was excellent, bed comfortable and the bathroom a good size, also the team at reception were very friendly and welcoming

Points positifs: Always a very enjoyable experience. Hotel is in a great location. Staff are so friendly and helpful, and always take an interest in where we live, our sightseeing plans, etc. A boutique hotel with a very comfortable bed and quality room and shower facilities. We will certainly be returning to the Ampersand next time we are in London.

Points positifs: Être juste au-dessus d'une station de métro et à quelques minutes de marche de Hyde Park, des boutiques; personnel incroyablement serviable; chambre très propre, grande et confortable

Points positifs: I find the facilities & staff are most welcoming, friendly & always available. I have been using this London Hotel for many years, in fact when it was called The Royal Lancaster Hotel. I do hope it will revert to that title in the future. Thank you to all for making me feel " @ home" while enjoying my stay.

Points positifs: The staff was extremely friendly

Points positifs: Staff very good. Felt like a top hotel.

Points négatifs: Nothing.

Points positifs: Very professional hotel - a very business feel. Staff great, all good.

Points négatifs: I don't know why English hotels do stays without breakfast ! Look at how the Irish hotels do it. Adding breakfast at 30 pounds is a real turn off ! No buffet breakfast in the world could cost that to supply? Maybe look at this to be a little different.

Points positifs: Location was convenient and staff were really nice.

Points négatifs: Free Wi-Fi was really non-existent; at least in our room. Also, TV had only three channels, which we were not informed of on check-in. However the staff was apologetic and offered complimentary full breakfast for the inconvenience.

Points positifs: Location was perfect for us. The onsight eating facilties were very good. All the staff members were courteous and helpful. The rooms were gery comfortable and well tended to.

Points négatifs: Just like most of the rest of the world, there's too much fast moving traffic everywhere.

Points positifs: Friendly, polite and attentive staff Lovely corner room with great facilities and fabulous views In dining room service was really nice Great location I had emailed in advance that we were celebrating a special occasion When we walked into our room, there were balloons and a Birthday cake prepared by the Hotel, a lovely touch to our stay Thank you Royal Lancaster x

Points négatifs: Nothing

Points positifs: L’accueil, l’ensemble du personnel est prévenant, gentil,le petit déjeuner est excellent les chambres sont très confortables

Points positifs: L’iPhone à disposition dans les chambres de l’hôtel et de plus la possibilité de le prendre à l’extérieur Petit déjeuner complet La Vue

Points négatifs: Salle de bain petite pour une chambre triple Frigo payant

Points négatifs: I have never written a bad review before mostly because, even if we have had minor complaints, if the staff are nice I try to stay positive. But unfortunately our experience with the staff at this hotel was incredibly upsetting which I think people should be aware of. When had reserved 2 rooms, one for my parents and one for myself and my husband. Due to a family emergency my husband was unable to make it the first night and I was going to have to go home the second night. When checking in the women at the front desk were unwilling to refund the cost for the one room for the second night saying they had a very strict cancellation policy, which, ok, I can understand. But then my parents asked that we be given rooms closer to each other as I would be by myself that night. My parents had paid more for a room on a higher floor, so the staff told us that in order to put us closer together, they would have to move both rooms to a lower floor. However, they required my parents to still pay the cost of the higher room.... so they downgraded them but made them pay the same cost. It got worse from there... as it was late, we asked if there was a place to eat in the hotel and we were told to go the the Thai restaurant upstairs who did not have any room, then we were told to go the the restaurant on the first floor who initially told us that there was no room without a reservation, but then when we looked into the restaurant and saw more than one open table they did seat us. At this point, after having been very polite, my father understandably lost his temper at the manager. When I tried to calm the situation down and tell her that we were just very frustrated that they were not willing to work with us at all on our situation, she said that I should understand that the hotel would loose money if they couldn't sell the room on the higher floor...

Points positifs: Staff very friendly

Points négatifs: Nothing

Points négatifs: Les chambres sont petites, vieilles et délabrées. Le pire rapport qualité/prix.

Points positifs: Il est très bien situé, il jouit d'un accès facile à une bonne partie de Londres à pied Les chambres sont spacieuses pour une grande ville Le personnel est très serviable

Points négatifs: La gym était un peu petite délai d'attente trop long pour les ascenseurs Le petit-déjeuner bondée tard dans la matinée, ce n'était pas vraiment extraordinaire

Points positifs: L'emplacement était fantastique.

Points négatifs: Les touristes que l'hôtel attire sont indésirables ... Je me suis souvent sentie comme une personne de deuxième classe du au fait que je suis une femme ... J'ai entendu dire que ces gens viennent souvent à Londres en été, et je ne peux pas blâmer l'hôtel...

Points positifs: Bien situé, chambre de luxe d'assez bonne taille

Points négatifs: Ménage pas digne d'un hôtel 5 étoiles. Parfois ils ont oublié de nettoyer la chambre. J'ai dû téléphoner pour leur demander de nettoyer sinon il nous fallait attendre des heures et des heures avant qu'ils viennent.

Points positifs: Très bien situé, personnel super, super service, l'endroit est propre et soigné.

Points positifs: Le personnel est très serviable et les détails très agréables.

Points négatifs: Pas un endroit inoubliable. Tout le monde est gentil de façon générique. Manque de personnalité.

Points positifs: The location

Points négatifs: Nothing

Points positifs: Very nice location, excellent staff and fabulous breakfast

Points négatifs: Room quite hot, Windows not to be opened and airco being a bit noisy

Points positifs: Nothing

Points négatifs: I have a serious complaint about the stay last night on top of a previous stay last week, basically the Hotel management allow occupiers of the 8th floor suites to play loud music until any time they wish, to the detriment of the guests below. Unacceptable. During the nights of the 29th and 30th while I was in room 442 the fire alarm went off 3 or 4 times. That was coupled with noise which I thought was coming from outside but was probably from a suite on the 8th floor. Last night I stayed in room 752 and was unable to sleep after 2am due to very loud noise (and I mean VERY loud plus vibrations and strong bass, Arabic music) coming from upstairs on the 8th floor. When I complained to the Duty manager he apparently went upstairs, asked them to turn down the music and they did not, instead the music continued until 5:30am at which point I checked out and left the Hotel to go very early to the airport to sleep. The Duty Manager did offer me a room at around 3am where I could go and sleep but I refused since it should not be me to continue being inconvenienced and I had no idea the music would continue until 5:30am! NEVER Again!!!

Points positifs: Great location!

Points négatifs: Rooms are very basic for the money we paid!!!

Points positifs: Everything

Points positifs: The location

Points négatifs: The room's need total renovation as they are old and worn out. Good cleaning would also be a good start.

Points positifs: L’emplacement Le petit déjeuner

Points négatifs: Chambre horrible , pas propre. Il fallait appeler à 17h pour faire la chambre Digne d’un 3 étoiles

Points positifs: Location Déjeuner

Points négatifs: Nous sommes regardé de haut par les employés

Points positifs: Well we celebrated our 25th wedding anniversary at the Mayfair and the staff could do more for us. We come back to our room to find a complimentary bottle of bubbly and chocolates, such a great supprize for both myself and the wife. Would we stay again definitely 100%.

Points positifs: L’emplacement Le service Les restaurants de l’hôtel

Points négatifs: Ma fenêtre Et le style de la chambre

Points positifs: Notre chambre était parfaitement aménagée pour le voyageur avec une configuration parfaite pour vos vêtements et beaucoup de place.

Points négatifs: L'entrée a 3 marches, une est haute, puis 2 autres pas qui rend impossible pour l'accès à mobilité réduite. C'est tellement triste pour un hôtel aussi parfait. Cela semble être vrai pour beaucoup d'hôtels de Londres.

Points positifs: Petit hôtel de charme très bien situé dans South Kensington

Points négatifs: Wifi inégal dans la chambre bon dans le coin bureau nul dans le lit

Points positifs: La décoration et la taille de la chambre, la salle de bains, la situation géographique, le calme.

Points négatifs: Juste la literie qui est un peu molle. Le petit déjeuner décevant, peu de choix et service très lent.

Points positifs: Le côté cosy de l'hôtel, la décoration.

Points négatifs: Le petit déjeuner très médiocre pour un hôtel de cette catégorie. La chambre cote à cote avec la cage d'ascenseur . Subtil jeu de l'hôtel pour placer cette chambre.

Points positifs: Good location & lovely open fire in lounge

Points négatifs: Staff weren’t particularly helpful or hospitable

Points positifs: bonne qualité et varié

Points négatifs: oubli d'une petite serviette de bain sale à l'arrivée

Points positifs: La décoration , l emplacement et le personnel exceptionnellement adorable du petit déjeuner . Des jeunes à l avenir très prometteur .....dont je ne me souviens pas des prénoms mais qui méritent d être félicités et récompenses .

Points négatifs: Le matelas est beaucoup trop mou . La literie mériterait d être renouvelée

Points négatifs: Bad service and bad reception

Points positifs: We have stayed at the Pelham many times and value the great location, the attractive drawing room and library and the interior design concepts. The complimentary water, great toiletries and provision of magazines are appreciated.

Points négatifs: The bedroom was looking a little tired. Time for an upgrade. On past visits, staff have been more engaged with customers.

Points positifs: petit déjeuner excellent ; très bonne situation géographique pour nos activités

Points négatifs: la clim trop froide

Points positifs: Belle chambre sur rue claire bien insonorisée. Produits de beauté de qualité

Points positifs: L’emplacement idéale. Le service à la reception et la conciergerie excellent.

Points positifs: Absolutely fantastic location. Steps away from the South Kensington Tube station. Excellent choice of restaurants very close. Museums within walking distance. We attended a concert at the Royal Albert Hall and it was lovely to be able to walk to and from the event.

Points négatifs: The rooms are a bit small but typical of a London hotel. Very nicely decorated however. And the bathroom was lovely.