Hôtels - Long Beach

comfort, location, and view

the people

Location was great. 15 minute walk to the Pike and waterfront location. Close to restaurants, and shopping. The room was clean and comfortable. Staff was very friendly and plenty of parking.

The pool was a little small.

Cleanliness and friendly AM staff

No room service

La nouveauté de séjourner dans un hôtel bateau

Le rapport qualité/prix, le personnel, la taille de la chambre, le parking, le manque de commodités à bord, les formalités à l'arrivée

Queen Mary est un hôtel fantastique : historique, beau et très bien situé ! On a vraiment hâte d'y retourner !!!

The maintenance guy, when we were finally able to get the front desk to have him check out our room, was a fast worker and great to talk to. The bathroom was really nice, aside from the faucet not being screwed on (maintenance guy fixed it), shower gel container they provided was broken, and toilet looked about 20 years old. They gave us a bottle of wine since we were there for our honeymoon.

It's really a motel, not a hotel. Room was not artsy, eclectic, or colorful like they advertise- it was brown, beige, and black with only 2 splashes of color in the whole room. Housekeeping sucked- didn't vacuum when there were obvious areas of food crumbs, left the garbage can on the toilet, didn't replace ice bag, didn't notify maintenance of problems with room (he specifically said they're supposed to do that). Internet was practically nonexistent and we were only allowed two devices. No HDMI hookups on the tvs. Front desk wasn't very helpful and didn't notify maintenance the first time we came to them with problems. Curtain was ripped so 6 inches of light poured in the room. People smoked outside our room so the smoke smell got in our room die to the 1 inch gaps around the door. They overpriced every service ($2 to wash laundry, $1.75 to dry laundry, $3 minimum to use their computer and $0.50 for each additional minute, $1-1.50 to print per page, etc.). No hot tub, just the pool, though the pool was nice.

The hotel was nice, clean and the location was close to downtown long beach, staff was really friendly and helpful. Our stay was great, beds were really comfortable and our room came with a fridge and microwave. Would comeback to stay for next years Long Beach marathon.

Only thing wrong was the walls are a bit thin you could hear door close from other rooms down the building. But other than that's no other problems.

Le personnel est vraiment très courtois et professionnel. J'ai bien aimé le petit déjeuner continental. La salle de bain était bien nettoyée et bien fournie.

L'adresse n'était pas dans le meilleur endroit de la ville. La chambre avait quelques dommages aux murs. Il n'y avait qu'un seul ascenseur, alors il a fallu beaucoup de temps pour l'utiliser. Les structures de parking est vraiment très étroites et nous n'avons pas pu trouver une place de parking à plusieurs reprises.

la grandeur de la chambre, le lit spatieux, le frigo et le micro onde.le petit dejeuner avec bcp de choix et le parking gratuit

l'heur du petit dejeuner se termine tôt

We (either spouse and/or kid) have stayed here at least once a year and have watched it undergo many improvements, it is a wonderful place to stay if you want to be close to the Queen Mary but would like to avoid the noise or prefer a larger room and a pool. Since it is set up like a motel, you have to walk over between buildings and to the pool. The Sunday brunch is fantastic, there is a cute sand area for the kids, decor is cute and the facility always appears clean. I have not used any of the service options (in room or pool side) due to some really bad experiences prior to the change of ownership.

During the last stay there was a music festival at the Queen Mary which is to say that it was difficult to get to the hotel and once there, parking was difficult and people were pre-partying around the hotel. We had dinner reservations on the QM and the woman at the front desk offered a golf cart shuttle to the ship. On our way to the room we watched concert goers jockey for a space on the golf cart and then proceed to sit on one another's lap to fit. When we later approached the golf cart pick up area we were relieved to find it empty. A person identifying himself as a manager informed me "this cart isn't working, the battery is out" and then he clarified that it was the only one they had. Lame. In the end we were able to get to dinner in 10 minutes via sturdy Louboutins and the walk path but I would have liked a more professional handling of the situation.

The atmosphere, view and vibe was relaxing and incredible !! the guy at the front desk was really respectfull and helpfull and even gave us free fresh baked choclate cookies at check in and compt our parking for our visit , think his name was Noor ... Highly recomend and will definitley be coming back soon ! Thumbs upppp

The location, room & pool The front desk was helpful , housekeeping was very good,, breakfast staff was clean & food was GREAT (eggs, cereal, waffles, fruit, juice & coffee).

Friendly staff

The room looked and smelled clean.

This was not the best location, if you want the convention center there is still travel required.

The staff was rude and even lied about the rooms I booked. I had booked a room with double beds only and they gave us a king. I told them I had comfermation that it was double beds and they said it I could not find them and print it out, it was just too bad for me. Luckily, I did find it....it said double beds only....so they finally gave us the room. The staff person to.d me I booked a king...I I to.d him he was wrong and he hung up. It was a bad experience. I had to speak to the manager and the home office and print out the paper that promised me a double bed room before anything was done. Never had such a bad e perience.

Excellent facilities. Very efficient service.

Only one restaurant/ bar open in the evenings. No restaurants/ bar nearby. Consequently, service was slow.

$26 parking for hotel guests. Receptionist just said "yeah, this is Long Beach"

Everything was nice, nice staff and very convenient to everything.

The bathrooms were dirty and the shower absolutely was the worst one I've ever encountered.

La situation.

Difficile d'obtenir des renseignements généraux auprès du personnel de l'hôtel. Une navette était disponible pour des courses dans un rayon de 3 miles. Bien que rarement utilisée, pas moyen de s'arranger contre un supplément de se faire amener à 5 miles pour une location de motorhome.

La chambre était très confortable, le personnel était très serviable

Bruit devant notre fenêtre nous a réveillé

hotel pratique au confort suffisant pour un prix raisonnable

il est sur une route à grand traffic .... bruit ...

Modern feel, staff friendly

Parking 16$ extra per night! (Hidden cost) pool not heated and small. Did not like outlet mall being attached to hotel.

Comfortable room. Nice bathroom.

Price was too much.

When I went to check into my hotel they told me that they are full and don't have my room. I have already paid for the hotel yet they told me they don't have a room with two beds anymore and they only have one king bed room left. This left me speechless because how is it possible to sleep on a king bed with three guests. When I asked the front desk person to let me speak to the manager she tells me, i have to wait 30 minutes and she said that instead i could just take the king bed and be fine with it. Also, another thing she suggested was to get a refund if i don't wanna take the king size bedroom. It was HORRIBLE experience because they over book the revenue of the hotel and people like us gets left with no room.

The on site restaurant was very good.

The wooden floors were not desirable because we could hear footsteps above us. One sliding glass door really didn't let in enough daylight.

Hotel tres propre et deco sympa

pas d ascenseur

The staff was very helpful and nice.

The price was high for what you get at the hotel. I have stayed in very nice hotels that offer a more luxurious feel. Also, there were protesters there outside the main entrance almost every morning around 0700. You could easily hear them and it was quite obnoxious.

The hotel itself was beautiful, and edgy.

Everything was an additional charge and expensive. I've stayed in NY and never thought i'd see pancakes sold at $15. I also would expect a hotel to include wi-fi. Water for $5???

My room was very clean and comfortable. The staff was very helpful and friendly. The location was central.

There wasn't an elevator. The outside walkways were dirty and the trash cans were always full of trash. The parking lot is difficult to drive through because of the numerous gulleys across the lot.

Room cleanliness Wide beds

Broken coffee machine. 11 am checkout

Le service était de mauvaise qualité. Les chambres n'étaient pas propres.

The location was easily accessible to the freeway and downtown areas. Quiet stay and comfortable amenities. Would recommend to anyone in the area.

Cigarette butts all over stairs -and next to doors. Dead cockroaches on landing of stairs. Yuck. Breakfast buffet very mediocre. Cold eggs and sausage. Area needed cleaning. Coffee not good

La piscine a été fermée et leur idée du petit déjeuner continental était des céréales et des bananes. :(

L'emplacement était génial, ma chambre était super.

Le parking était bondé, mais j'ai pu aller au parking de la station service à côté.

Chambre propre

Il n'y a pas de parking

Great staff and room

you have to pay for wifi, business center, copies etc. I also expect a free breakfast for a room that costs that much.

My room reeked of smoke. I was not able to change rooms. A very poor experience.

Rooms are generous measured, kitchen with some utensils available. Hotel is close to Queen Mary, free shuttle bus to the beach.

The jacuzzi was in my opinion a liite bit to dirty, the furnishing partially battered. Breakfast was nothing extraordinary.

The staff were very friendly. The rooms were very nice including Kitchen. I liked that they had a free happy hour/buffet on some nights and a food truck on others. It was great.

L'hôtel est très bien entretenu, les chambres spacieuses et propres où l'on capte le wifi, le personnel très sympathique et à l'écoute. Sa situation est idéale, à 2 minute de l'entrée d'autoroute (ce qui ne veut pas dire qu'il est bruyant, au contraire, on n'entend pas le trafic, par contre, les murs sont minces). Le petit déjeuner est très correct quoique limité dans les choix (gaufres faites sur place, 3 sortes de céréales, des fruits de temps en temps, des boissons chaudes et froides, toast, mais pas d'oeufs, de bacon ou d'egg muffins). A noter le parking gratuit, très commode et de taille suffisante pour tous les clients. Nous n'avons pas testé la piscine (décembre n'est pas la saison idéale!), ni la salle de fitness.

Great value, location, good rooms. And most of all the staff was amazing. Definitely recommending

Relatively clean, good location.

Shower was clogged and didn't drain properly. Narrow parking spots.

Location to the airport is very convenient . Nice view from restaurant. Food and service were good

Bathroom is very small due to the shape. Parking lot is large and empty but they insist on charging guests $9./night. Loose the parking charge and my rating would be 3.5 stars

My first interaction with Holiday Inn was the front check in staff. There was a confusion with my reservation, which could have really upset me, but the girl who checked me in was wonderful. She was calm with the mess up and told me she would take care of it. Your front desk staff could have allowed the problem to be my problem but her patience on the phone with the company was so impressive. They had her on hold, transferred her several times. She was cool under pressure. It was quiet, just what I needed. The room was clean. So happy the bed linens were fresh & clean. The room service was good, and food in the dining room was good. It was a peaceful stay.

The dining room closes too early. If the dining room closes 9:30, one should be able to order dining in their room till 10:00. I ate dinner in the dining room. I was full but wanted desert in my room. Immediate after dinner, I went to my room, it was 9:35-40 when I called for desert. I was told they couldn't send me desert b/c it was after 9:30. I even mentioned I was just in the dining room and ate dinner but they said no. That is my only complaint.

Grande chambre..

Pas grand chose de bien, je le déconseille!

Les chambres sont vieilles, trop petites, trop bruyantes, il y a des mauvaises odeurs, il est trop cher pour le service qu'il propose!

it was dirty. the sink drain was stopped the whole time, I had to remove it. the shower temperature control lever was backwards so hot was cold. the room was musty and smelled moldy. the window areas were dirty. the bedding smelled as if it had not been cleaned. the front desk service was poor.

One of the employees with the kitchen was seriously the greatest human being on the planet. She made our trip, her enthusiasm and excitement was amazing!

Refrigerator didn't work bu the next day they fixed it. Food was always cold.

Checking out!! Changing rooms!

I would not stay at this hotel again. The walls are paper thin, Brothel springs to mind, we heard things noone should ever have to hear!! The restaurant was rather expensive, try Jack in the Box next door!

Nothing

I booked the room and never saw anything about needing to check in by a certain time which if I had I would not have booked. Picked up my fiancé from the airport late at night and when we arrived, the hotel was locked up. No one would answer the doorbell and I called atleast 5 times and left messages. Ended up having to find an alternate hotel in the middle of the night and still haven't heard back from them about refunding my money or anything. Very upset and will definitely never encourage anyone to stay.