Crappy cars but nice staff

Points positifs : Your agents are super nice

Points négatifs : At the airport, I was bullied by a female agent as I left the lot — she literally pulled a car in front of me so I was blocked off. I was given not only the most basic car that reminded me of a 1990 car I owned, but a car with two broken hub caps that were so torn up that one was about to fall off and was vibrating and making a nasty humming noise...I did t notice until I got off the freeway to check if I had a flat tire....so I called to complain but NO ONE answered for ages....so I called the main number and they sent me to a city location to switch it out where they only had an old filthy car that seemed to have been sitting for years and another “upgrade” Mitsubishi Lancer that had painted on “X’s” all over the car (identifying all the damage) which was soooooo embarrassing to drive especially driving up to the Ritz and Hyatt valet. I paid insurance on a rent-a-wreck and drove them around with utter humility. The agents tried their best to help me out (they were super nice!) but I guess it’s all they had. But given the junk I drove, I’m never renting from Avis in O.C. Again, however.

You don’t get the car you reserve

Points négatifs : I didn’t like that that I didn’t get the car I reserved. If you don’t have it, give me the next class up at the same price. Don’t tell me I’m welcome to try one of the other rental companies. I spent my time searching, you made me an offer, now live up to it!

Credit Score = You Wouldn’t Rent Me A Car

Points positifs : Are you serious? What did I like? I really liked making a reservation for a car and waiting in line and getting told in front of all the people that because of my credit score, you wouldn’t rent me a car ¯\_(ツ)_/¯. Thanks! Best experience of my life.

Points négatifs : Hmm. That’s a tough one. I mean, I really liked how you ridiculed me in public, and I really liked how I had to do the walk of shame to the end of the parking lot to enterprise and rent whatever they had left. Guess what? I didn’t harm their car at all! So they got my money, not you! Happy Birthday! You are the worst company ever.

Points positifs : Easy to find & return

Points négatifs : The car I ordered was not available, The up grade was a Dodge pickup. When we turned it in the bill went from $113.20 to $184.89. We didn't use it so we only drove from Long beach to LAX. I did call Avis and they will give me a credit bringing the bill down to $118.26.

Delayed so they gave our car away

Points négatifs : Our reservation was for 9, however we were delayed by 50 minutes (not arriving until 9:50) getting off the ship due due a lost piece of luggage. Then we needed to wait in line for 15 + minutes. At the time of check in we were told they only hold the car for 30 minutes and our car was gone. We were required to upgrade at a cost of $15 more.

Didn’t get it

Points positifs : I don’t know...didn’t get a car.

Points négatifs : The place was overbooked, and although Kayak indicated and confirmed that I had a rental car, and I got an Uber to the facility, there were no vehicles to be had, and I was abruptly notified jay there weren’t any coming in. There really needs to be some way of limiting rentals and preventing this issue (over booking). We had to walk to another agency with our luggage and pay more than intended...much more. But I got a car.