Points positifs : Nothing. Very unprofessional.
Points négatifs : Sat and waited for an hour at the airport and the shuttle never showed up. Called 3 times, never answered. Took a $10 Uber to the office, and two young unprofessional girls were there. “I was at lunch”. After we took the car and got to the hotel, they call us and told us they left keys in our car so they came and met us and switched us cars. What a joke. The replacement car was a crappy, smoke smelling Kia Soul, nothing like the commercial with the hamsters. I had never seen a rental car in such bad condition.
Points positifs : Typically it is the lowest. For a reason. Even then I would not recommend renting from here.
Points négatifs : The staff is untrained, unprofessional and many give you the attitude that they will probably steal your information. The prove of having insurance. In mist car rental agencies you just tell them the name is the insurance here you have to have a policy # and fill it out. Or they fir e you to buy insurance! Wtf!!! I’m getting the impression they are hiring the bottom feeders of tre employees with fishy background. All care more in their cell phone than try to help you to rent and leave the facility. I had a reservation d as Nd had to rebook at the car agency nearby. What a completely ware of time.
Points négatifs : Stop cheeting people with the small print ,getting customers offering unlimited miles
Points positifs : Staff was helpful and professional.
Points négatifs : The car was beat up, dirty on the exterior and had damage to the front, dings and dents, and windshield wipers that need to be replaced, making driving uncomfortable and dangerous.
Points positifs : Price was okay.
Points négatifs : Service, car, cleanliness, vehicle performance, everything. It was a bad experience. Took a long time to pick up. Car had dents, missing panels, unclean, etc.
Points positifs : Absolutely the WORST. I will never use Ace again. The receptionist was rude and behaved as if we were interrupting her phone conversation.
Points négatifs : What in the world does unlimited mileage mean? This is false and misleading and a waste of our time. We went back to the airport and rented from Avis. Don't rent from Ace!
Points négatifs : The price
Points négatifs : They over charge people.
Points positifs : Got a car that I ordered.
Points négatifs : Upon pick up was told that I could not rent car if I did not purchase extra insurance. At drop off was informed that I was not supposed to drive out of state of California. I booked because online it said unlimited miles. The price quoted online to what I paid was 4-5 times higher.
Customer service sucks
Points négatifs : Lied about sending shuttle to pick me up.
Points positifs : The car was as promised and worked well for my needs. The staff wasn't exactly friendly but they were courteous.
Points négatifs : The business is not located at the airport as advertised. A shuttle wasn't provided until I called to find out where their office was located, which is several blocks away. I was asked for proof of insurance which took me a while to get. I didn't know ahead of time that I would need that. Overall I got a negative vibe, like I was bothering them by being there and making them work. The staff wasn't rude but they weren't friendly. I will be happier renting elsewhere from now on.
Ace rental car
Points positifs : price
Points négatifs : had to wait 45 minutes for pickup, no one at the counter.
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez Ace à Long Beach.
Ace possède 1 succursale à Long Beach. Consultez notre carte des succursales Ace pour trouver celle qui vous convient le mieux.
Non (selon nos données)