Points positifs : car was clean
Points négatifs : make less steps for picking up and dropping off. it shouldnt take that long to drop off or pick up a car. make directions more clearer
Points positifs : The car was brand-new and very comfortable.
Points négatifs : Explanation of the fees, the price turned out to be tripled
Points positifs : Staff was fine
Points négatifs : Clean the car
Points positifs : Not at all helpful. Our reservation was for pickup after 10 and when we arrived at the counter the gal said they closed at 10 and she couldn’t do anything to help us.
Points négatifs : If the company closes at 10pm, don't allow a pick up for after 10pm
Points négatifs : Cars are dirty, always have damages, just have to be diligent with the inspection. But cheap!
Points positifs : Courtesy
Points négatifs : the budget rental representative name Andrew was extremely discourteous with me. He wouldn’t let me explain for changing car. I was overcharged which he wouldn’t fix it. I requested to speak to his supervisor and his response was there’s no supervisor and wouldn’t give me the supervisor name.
Points positifs : Worst service ever!!! They told my husband since he did not have two forms of ID they would not be able to rent to him.
Points négatifs : Let customer know before they book that they need 2 form of ID
Points négatifs : I was told I couldn't pick up my reservation with my card it had to be the drivers card. I left without a car and had already paid for insurance. I am out of the $ put forth for the insurance and the plans I had were ruined because they required the car. Requirements should be listed during reservat
Points positifs : staff was available quickly. no line
Points négatifs : the car was dirty, used, wasn't cleaned before we picked it up. it had insects all over the front car. windows weren't cleaned. it was horrible and i'd like my money back.
Points positifs : Great car and great mileage
Points négatifs : Automatic locks
Points positifs : Nothing her staff was rude Dismissive and basically lied to my face and left myself and three other people stranded without cars
Points négatifs : Do you do a delayed flight we arrive to the counter at about 10:04 the employees were still there but said that the counter closed at 10 o’clock and they could not help us and at the time there was nothing that could be done
Points positifs : Drop off was easy and fast. Pick up was difficult. The first car I was offered was very dirty and covered with the remains of a biblical bug storm. I asked for a standard SUV which I reserved and paid for and was only given options of intermediate SUVs, although standard SUVs were available.
Points négatifs : I reserved a standard SUV and was given an intermediate SUV although standard SUV's were available and I asked for one. I was told I would have to pay extra for the standard SUV. I am VERY UNHAPPY with this and would appreciate a refund. I did not get what I paid for.
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez Budget à Long Beach.
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