Hôtels à City Center, Miami Beach

Points négatifs: J'ai dû payer deux fois pour mon séjour et même si j'ai contacté le site plusieurs fois. Trois semaines et je n'ai toujours pas récupéré mon argent.

Points positifs: Tous les membres du personnel m'ont dit bonjour. Le personnel était très sympathique.

Points négatifs: L'expérience spa était correcte, mais le massage était faible. Le sauna n'était était pas allumé, ce que j'ai fait mais il devrait être préchauffé pour les clients ou ça ne sert à rien. Pour 440$ pour 2 massages des 50 minutes, je m'attendais à plus.

Points positifs: Le personnel, très bien situé

Points négatifs: Pas à la hauteur pour un Ritz ! Cela ressemblait plus à un motel

Points positifs: I like the location and the beach area.

Points négatifs: The room had big stains on the carpet & it was not well maintained or cleaned.

Points positifs: Proximity to beach and Lincoln Mall. Our room was right off the pool which was super convenient. Front desk staff couldn't have been nicer especially when I disputed some charges at checkout out.

Points négatifs: The facilities need maintenance. Particularly the pool area. Broken tiles and the bottom of the pool was chopping off in at least one large area. The bathroom also could use some maintenance. The vanity top had a chopper out of it and theme leftist was rusting in areas.

Points positifs: Location, pool area, room & bed comfort. It is located right out of the loud crowd on Ocean Drive, so it is a lot more chilled and relaxed. Overall, much better than all other hotels on South Beach.

Points négatifs: I can't quite say it was a true 5 star experience in terms of appearance and for the premium price. But again, a lot better than the other hotels around.

Points positifs: Location is perfect for experiencing all that South Beach has to offer; staff was fantastic and very accommodating; food was very good;

Points négatifs: The way of the travel world now appears to be to charge little bits (or more) for every little thing, this was no exception.

Points positifs: Kelly at check in, superb. Ziggy, beach manager above and beyond. The beautiful lady who delivered room service at 1 AM and serenaded my daughter with a lovely Happy Birthday. All the staff were friendly, and excellent!

Points négatifs: The lobby decor. Also, no coffee shop.

Points positifs: The first night was a disaster. At about 5:45 p.m. I called down to report a loud fan/ motor annoying noise. They said they would send someone up. We left about 20 minutes later for a dinner reservation.When we came back later that evening it was late nothing had changed. we were to tied to do anything so we tried to go to bed. Sleep did not come for either of us easily and we were up a good part of the night. The next day I complained and the girl offered us a $50.00 credit and would move us down from the top floor in the same proximity. the noise was probably from the motors on the roof. Looking out after agreeing I saw all the fans from the building next door so I called back and said it was not acceptable. I was turned over to the Rooms manager (Emily) who was excellent we were moved closer to the front of the building, no noise good sleep a Ritz Carlton experience. First day terrible second day great. Not sure how to evaluate Sid Barish

Points négatifs: J'ai grandi avec le fait que si l'on a rien de gentil à dire mieux vaut ne rien dire du tout. Je ne reviendrai jamais dans cet hôtel.

Points positifs: La propreté et le confort.

Points négatifs: La piscine n'était pas accueillante. attitudes de snob.

Points positifs: Une très belle piscine, très bon service, clientèle chic

Points positifs: Le personnel était excellent. Un excellent service client. Très sympa.

Points négatifs: La nourriture était un peu trop élevé.

Points positifs: The location is terrific, the outside pool and pool dj is awesome. Plus the lobby is aesthetically pleasing.

Points négatifs: The rooms are terribly small and all white. Not in a cool way, but in a "one flew over the coo-coo's nest way". VERY LAME for 2014. They need to renovate this property asap. Also, nothing inside the room is clean. The little throw rug in the room had debris and old un-vacuumed crumbs all over. Very nasty.

Points positifs: The Delano was a beautiful hotel with an awesome pool and atmosphere. The staff was friendly and overall really cool. Great for a one time indulgence.

Points négatifs: The rooms were a bit small and our floor was sandy upon arrival. The all white decor was ok, but really let you know if something wasn't clean, and unfortunately many things on our bed had stains. As for the prices, they were absurd. There wasn't a single thing that was complimentary here. 30 dollars for wifi for two days, overpriced cocktails, food and drink and the biggest offense of all was the fact that you had to pay more than starbucks prices for coffee in the morning. Seriously not ok for the price you pay for just staying there. Lastly, the sushi bar was just awful, 3 pieces in and we closed our check.

Points positifs: The location, the pool and some of the staff are great. The rooms are also fairly comfortable even though they are well outdated.

Points négatifs: This place is the most absurdly expensive place even by south beach standards. It is really pathetic what they charge for food and drinks. If it wasn't for the scenic pool no one would stay here. During our stay the beach club had a pimp soliciting business very loudly on multiple days whom the hotel refused to kick out despite multiple parties complaint. The Delano is a magnet for sketchy characters. The place is surviving off of its reputation and pool alone. Go here if you don't mind being gouged and enjoy the occasional strung out pimp at the beach, but if you're looking for a modern luxury hotel, this isn't it.

Points positifs: This hotel has the most friendly staff who always welcome you back. Best pool, pool bar and DJ experience. The sushi restaurant in the lobby is outstanding. My all white decorated room faced the ocean and had spectacular view of beach. Highly recommend this property.

Points négatifs: The gym could be upgrade and/ or located in a different part of hotel (it feels like being in the dungeon of the hotel). The cable sometimes goes in and out.

Points positifs: The service provided by the staff was great, they were very nice, helpful, friendly and polite. the location of the hotel was also very good.

Points négatifs: out of the 4 days that I was at the hotel w/my daughter we only asked once for the room to be cleaned and the both bed sheets were not changed and no toiletries were added. if the hotel management can work w/ the proper staff to get this matter resolved then i would not found anything to complaint about.

Points positifs: Had amentities such as a nice pool, beach umbrellas and chairs were free to rent, and if you forgot something, they're quick to accommodate you.

Points négatifs: I was at a conference and didn't check out on time. The concierge Claudio from the beginning spoke to me almost yelling in an absolutely disrespectful tone "como se me ocurria salir a esta hora 3pm"This essentially translates to "What are you thinking checking out at this time?"When I told him I did not know that checkout was at 11am he simply freaked out and answered"This information was in the paper you signed when you checked in Don't you know how to read? Because I always read what I sign I don't know if you do but I do read what I sign!"I was simply baffled with his behavior. Then he printed out my receipt .I then reviewed my credit card number. I don't know what went through this Claudio guy's mind but he freaked out and started to yell at me again "but what are you doing?The charge is already done!You are going to give me your Credit Card again and I don't need it cause the charge is already done!"I asked him what his problem was?At that point I just wanted to get out of that crazy hotel as fast as possible and as soon as I turned my head I heard this Claudio guy saying to the woman that was by his side and witnessed everything "This #@$ is crazy!"This behavior is inexcusable! Customers like me pay the salary of bullies like this Claudio guy.People like this shouldn't be working in the service or hospitality industry.Sadly I must leave a terrible review,Prior to this checkout debacle I received exceptional respectful and kind attention from all the other staff.

Points positifs: Les chambres, la piscine et le service

Points positifs: Cet hôtel est merveilleusement bien situé, très belle piscine.

Points négatifs: Il n'y a pas d'internet. Très difficile.

Points positifs: Il n'y a rien

Points négatifs: Personnel antipathique Les chambres sont petites Il ne vaut pas le coup pour le prix

Points positifs: Le Raleigh a l'attrait romantique d'un hôtel classique en front de mer à Miami, avec un hall d'entrée accueillant, une piscine luxueuse et un personnel sympa.

Points négatifs: Cependant, les chambres sont minuscules et étroites, avec des salles de bain à éviter pour les claustrophobes (et des fourmis dans l'évacuation du lavabo) et pas de frigo ou café. Aussi, le coût du service de voiturier (39 $ la nuit + taxes) était exorbitant, mais au moins ils n'ajoutent pas sur des frais séparés sur notre facture.

Points positifs: Beautiful art deco hotel. Awesome pool, pool deck and access to the beach. Great for lap swimming and hanging out. Staff was helpful, really friendly, courteous and prompt. Close to great restaurants and clubs. Dulce, across the street in the Gale has excellent Italian food.

Points négatifs: Rooms and systems in serious need of updating. Although clean, rooms are fairly small and attention to detail was not great. Worst was the clanging pipes all night long. We had to turn on the fan to overcome the constant banging. We thought it was the elevator but other guests had the same problem. AC barely functioned on last night. The TV had so much static we could not use it and screen res was terrible.

Points positifs: Nice "Old Miami" feel to it, pool area was nice with all the tropical palms surrounding It . Good coffee shop and pastries

Points négatifs: Out door bars should have some mounted fans for customers also not just the bartenders, felt outdoor lounges also could have been nicer with some color to them , white is boring, , a few small shelves in bathrooms would be nice to place your toiletries !! We stayed here and walked to the SLS a block south and sat at their bar everyday was a cool vibe, but I would stay here again !! We did order 2 glasses of wine in the Martini bar area asked for a glass of water also when we order but didn't get it, asked again but same bartender again forgot ??? Either has short term memory loss or just didn't want to do it??we even tipped addition to what is added

Points positifs: Beautiful pool, lobby, bar and restaurant. Perfectly decent, if slightly outdated, rooms. A very nice place to spend a weekend.

Points négatifs: Lots of fees and very expensive valet parking only, but I think that's true of all hotels in the area. Their website could be a little more informative.

Points positifs: Location is great. Short walk to beach and Raleigh has beach chairs towels there as part of resort fee. Pool is big - lounge chairs in pool which are cool. Good food in restaurant - a little expensive but worth it. Empanadas were excellent. Get breakfast at Rosetta Bakery which is close by instead of expensive breakfast at hotel.

Points négatifs: Had to pay $19 for umbrella at beach. Asked for early check-in. Arrived at 1:30 and had to wait until after 3 for room.

Points positifs: The hotel was close to the beach and had a cool pool area.

Points négatifs: We took their last reservation of the night at their nice restaurant and despite spending $150-200 on a bottle of wine and steaks, we were told to hurry up and order as soon as we got there because "the kitchen was closing". It wasn't very classy. Our statement at checkout also had some BS extra charges we had to dispute. More hassle than it was worth except for the nice location.

Points positifs: I loved the pool! The restaurant was also great the food was yummy and the service was great. I also liked the concierge he was really helpful. The staff in general were really friendly and helpful.

Points négatifs: The Art Deco feel threw me off a bit as I'm used to staying in hotels that are a bit more modern. I wished that the room had a little fridge to put my refreshments like they typically do at other hotels.

Points positifs: I have been staying at The Raleigh for years as it had always lived up to its self proclaimed title of the "grand dame" of south beach. Sadly if current management continues in the direction witnessed during my stay over the 4th, The Raleigh as we knew it is gone. Before this last nightare of a stay I would have described The Raleigh as romantic, beach/waterfront, boutique but now I would describe it as having poor service, poor management, poor cleanliness. The interesting part was that everyone working there knew it was awful, it seemed the upper level management/decision makers for the property were off site for the weekend or perhaps hiding as it was that bad.

Points négatifs: The Raleigh gave a promoter license to utilize the grounds for a two day fourth of July party however did not alert any guests of it. Had we and every other guest we encountered during our stay had known we would have booked elsewhere. It was a nightmare, there was no service for hotel guests, the pool was crammed and dirty/disgusting. There was a DJ with brain rattling base music blasting from morning to night.

Points positifs: Cet hôtel est vieux. Ils n'ont pas investi dans les chambres et les équipements depuis des années.

Points négatifs: Cet hôtel est l'équivalent d'un 2 étoiles dans le meilleur des cas. Gardez votre argent et allez ailleurs.

Points positifs: Piscine

Points négatifs: Les chambres ont besoin d'être rénovées. Les équipements de gymnastique

Points positifs: J'ai passé de très bons moments dans cet hôtel. Il y a deux piscines et un jacuzzi. Super atmosphère géniale !

Points négatifs: La nourriture Très mauvais aspect, tout a l'air défraîchi et semble avoir besoin d'être remplacé

Points positifs: Bien situé

Points négatifs: Vieux, pas confortable

Points positifs: Tout le personnel est génial

Points négatifs: Les chambres ont besoin d'être refaites. DJ de marriage à la piscine, il vaut mieux apporter des bouchons. Foule de dimanche.

Points positifs: Great location, nice pool, good restaurants, fun/clubby scene

Points négatifs: Rooms were a bit dated. I had a pool side bungalow (#1) and the downstairs was just wasted space. Didn't even have a couch!

Points positifs: Everything. Location, access, food, the pool, music, rooms, and excellent staff customer service (kudos to Laura, Sofie, DJ, and Gary). Thank you!

Points négatifs: Our building was getting ready for shut down for renovations, wish we knew about it in advance but not a big deal, just a matter of optionality for rooms and extended stay.

Points positifs: It location is great and the beach is lovely right out front. The rooms are tired and need a refresh.

Points négatifs: The check in process was strange. We were told that they were sold out of the room category and we would be upgraded for one night and then had to move. We went back the next day and since I guess we were prepaid they tried to give us a handicapped room and was told this was the only one available. We had an argument with front desk manage Sandra and after three tries we got a room overlooking the parking lot that was acceptable.

Points positifs: The resturants. delicious food.

Points négatifs: The service at the pool wasn't great could be a lot better.

Points positifs: I liked the smell of the lobby and it brought back memories for me when this was one of the coolest spots to stay in Miami Beach. It has definitely lost that X factor.

Points négatifs: Everything feels dingy and not kept up. Checking in was the longest process I have ever been through aNd the girl seemed nervous. Maybe she was new, but it was over and over the same information and had multiple cards for all kinds of things, unlike any check in experience I have had before. Seems like they get stiffed by other guests a lot before. The security are constantly checking if you are staying there and annoying...definitely have decided to hire less than personable staff in general. One of the front desk girls when handing me the final bill, held it out to me without looking at me as if passing on to the next task, CUSTOMER SERVICE 101! Treat each guest as if they are the only person in your world at that moment and look them in the eye with a smile. In general, the whole world has lost this touch, but you would think a 300 a night hotel would still care about this. Finally made it to the beach chair area after being asked twice to show room key by security and then the beach chair guy wanted me to walk all the way back to his booth to check in instead of just taking care of me at my chair. When I refused and told him to take care of it, he kept calling me boss in a derogatory way like I was asking too much. Hire people that care and understand that the only reason they have a job is because of people like me choosing your hotel!! This is standard and not asking too much. I should have great things to say because they did all of this basic stuff and then decided to do more!! They all need help on how to treat guests. There was a blood stain on newly replaced linen in my room. They did an okay job of responding but it should have never happened!!! They only took off the resort fee and $50 and then didn't do it! Had to remind the people upon checkout and they acted like I was lying to them. The valet brought my car when I asked and left it in the rain and not under the overhang!!! What?!! When I asked him to bring it out of the rain his reply was that they were too busy and slapped me on the shoulder like I was his friend and gave me a dirty look like I was asking too much. hahaha I will never again recommend this hotel to anyone as I always have in the past. I'M GOING BACK TO AIRBNB WHEN I TRAVEL NOW. HOTELS LIKE THIS ARE COMMON NOW.