Hôtels - Moscou

location, lobby area, spa, breakfast/brunch

room was average; wasn't cleaned regularly wifi is a rip-off (free only in the lobby and not working, steep prices in the room)

The Room

No free internet in the room for such an expensive hotel. Just free internet in the lobby. Very bad choice for business trips. Very expensive services. In Restaurants are too expensive. Taxi services suggested by hotel are a rip-off.

location, rooms very comfortable

wifi 20$ per day, not professional stuff, not helpful at all

I spent hours on Travel agency reading hotel reviews before selecting the Sheraton Palace in Moscow. One review mentioned that Andre, the concierge, was so helpful that he made the trip extremely enjoyable for them. I wrote to x before booking the Sheraton. We corresponded through several emails and he provided me with many answers about Moscow, venues, transportation, fees, expenses, etc. \n We also trusted the photos that Travel agency provided about the room before we decided to book the Sheraton Palace. We were not disappointed. x welcomed us with open arms, the room was gorgeous, the bathroom impeccable with lots of amenities and the staff was warm and gracious. \n We did not eat at the Sheraton so we cannot provide a rating on the restaurants. However, our room and the hotels accommodations were four star for sure.

location can't be beat breakfast with view of Kremlin history of hotel

Wonderful location across from Red Square and a five minute walk to the Bolshoi ballet.

No business centre.

After making my complaints the management met with me, and they did extend some compensation for my inconvenience. (It was more than I was expecting, but really didn't make up for my disappointment.) I do believe the new management will improve the training of the staff. ***The Pool/Spa staff and facilities were shining stars. They were courteous and welcoming. I spent two days relaxing in the pool and sauna.

It isn't a real Hilton. Smiles and courtesy are hard to find. The concierge desk was the worst I've ever experienced. I literally felt sorry for asking for help. I literally tried to leave the hotel early because it was so humiliating. (Hilton's customer service didn't help in this matter either.)

Good location and good breakfast. I liked the old silent movies and the good jazz music

The room smelled like cigarette smoke, when we ordered a non-smoking room.

Nice staff and helpful.