Hôtels à Mumbai

Points positifs: Excellent Breakfast, Residents lounge and overall ambience

Points positifs: One of the best hotel I have ever seen, the rooms which have ocean view are amazing, they have 3 Resturant’s ( one of them menu designed by 3 Michelin stars chef. The lobby was fantastic. The pool was good with the ocean view.

Points positifs: Personnel très serviable et d'une gentillesse.

Points négatifs: Tout apprécié!

Points positifs: TOUT ! Le personnel et son sens de l'attention, un service personnalisé, efficace, naturel et sincère ! Des petites touches en plus par ci par là... : waouh effect réussi !

Points négatifs: Il n'y a rien que je n'aie pas apprécié !

Points positifs: Very kind and helpful staff.very nice room.perfect location.

Points positifs: The location, the staff, the breakfast, the attmosfere, and the facilities in room.

Points négatifs: The time of the maintenance in the hotel was petty early. It caused a lot of noise early in the morning.

Points positifs: Le calme, la propreté,le service et le personnel exemplaire.

Points négatifs: La piscine manque de soleil. Beaucoup de bruit

Points positifs: The stay was excellent.Very good property and staff. Food , rooms and service very nice. Children friendliness

Points négatifs: It was perfect.

Points positifs: The place was fantastic and the location is perfect every thing is near and the most important thing is there is a shopping center up including everything I want like ajmal , ghazali , abdulrasheed , emad and I really want to thank a beautiful lady called delafroz and all the staff there because they were very kind and they celebrate my birthday in a beautiful way ❤️

Points positifs: Localisation qui permet de faire beaucoup de choses à pied, petit déjeuner très bon et varié, chambres calmes et bien équipées, beaucoup d’attentions du personnel notamment envers les enfants

Points négatifs: Décoration globale manque un peu de modernité

Points positifs: Special thanks to Ms. Sharma in the reception. I was feeling like a home. The staff were supportive and very flexible. Thanks a lot and appreciated. Highly recommend place to stay in Mumbai.

Points positifs: Everything is fantastic

Points positifs: L'hôtel est vraiment magnifique et très luxueux. Le personnel est très courtois et serviable. L'emplacement est fantastique. Je ne taris pas d'éloge à propos de cet hôtel. Nous le recommandons vivement. Lors de tous nos prochains séjours à Mumbai nous seront au Trident.

Points négatifs: Impossible de penser à quoi que ce soit.

Points positifs: L'India Pink sûr ... Un hôtel très attentionné, pour le moins qu'on puisse dire. Sans pareil.

Points positifs: All perfect, service, breakfast, view if you have a ocean facing room.

Points négatifs: Can’t open windows in the room.

Points positifs: Le petit dejeuner bien varié et leur lit tres confortable

Points négatifs: Le personnel pas aimable du tout !!! A croire meme sarcastique

Points positifs: Très belle chambre vue magnifique sur la baie de Bombay Personnel aux petits soins étonnant pour un hôtel de cette taille Très bon petit déjeuner

Points négatifs: Pour être parfait ajouter un sas avec une double porte à l’entrée des chambres pour insonoriser davantage du couloir

Points positifs: Bad quality of so called freshly prepared food

Points négatifs: They promised Airport Transfer. But they didn’t deliver.

Points positifs: The Staff are very amazing ❤️

Points positifs: Property location is amazing ! We got a room upgrade to a ocean facing suite .. it’s was out of the world . Staff were really good and helpful! Room size was huge... never seen this size hotel room

Points négatifs: Breakfast spread was mediocre... didn’t enjoyed much :(

Points positifs: Everything - lovely hotel and great staff

Points négatifs: We liked everything f

Points négatifs: Got the best price

Points positifs: Room was spacious and modern. Breakfast spread was excellent. View city or sea is great :) Staff courteous and kind.

Points positifs: breakfast locations were very busy. Often waiting period of 10 or more minutes. However the breakfast made up for the wait. The staff were great and nothing was too much trouble

Points négatifs: all considered it has been a great experience. Nothing to note that was unpleasant or that we didnt like.

Points positifs: Location and bed

Points négatifs: Dinner . Need more items with good presentation

Points positifs: Service & Professionalism of staff

Points positifs: location is ok for our requirements this trip, service was impeccable and no complaints, rooms were clean and tidy at all times. Staff we polite and friendly. I would recommend this hotel highly!

Points négatifs: too much chinese food on the menu, its india, more indian selection and definatley more choice on Breads and croissants this whole section is buried right at the back of the breakfast hall, I feel this should be noticable upon entering the room!

Points positifs: Bed was amazing. And the bathroom was extremely clean, extremely. The staff is so so so nice. Particularly one of them in the lounge (apologies I forgot to ask him his name, he is from Calcutta) he was very sweet and kind. Very nice.

Points négatifs: In room dining was extremely expensive, if they told me that the watermelon juice would cost 600 rupees , I don't think I would have ordered it.

Points positifs: The location and the staff

Points positifs: Très bel hôtel, chambre spacieuse.

Points négatifs: Vu sur un mur gris, matelas pas très confortable.

Points positifs: Staff are nice, ambient, and the service.

Points négatifs: Mattress was not comfortable, prices are overrated, need more variety in indian food, and western.

Points positifs: Good location. Rooms . Food Quality was good .

Points négatifs: Immediately at arrival we were asked for the payment of rooms which are mostly done during check out and it was disappointing as it’s not done usually in these categories of hotels. After every order placed payments were asked immediately which really was very disappointing in front of family. Foods were served but showed lack in services, like insufficient cutlery etc. Most of items had to be reminded like serving sauce , etc . The property is nice but somehow was not as expected and services recieved from other same category hotels .

Points négatifs: La cuisine française.. imitation .. cher pour rien.. et d’autres petits détails...

Points positifs: Super attentive staff. Nothing was too much trouble. Excellent buffet breakfast - extensive selection of Indian, Asian and Western cuisine. Rooms were spotless and lots of little extras...mug with my star sign, welcome pack for the lady traveller, shoe shine as I came back with dusty shoes one day, bath salts and welcome snacks. Service and food at Jyran restaurant was fabulous.

Points positifs: Superb location and staff go that extra mile to make your stay comfortable.

Points positifs: Le personnel est très sympathique, attentionné et non intrusif. La chambre est plus grande que sur les photos. La baignoire est au top ! La piscine est grande par rapport à d'autre hôtel de cette catégorie. Le petit déjeuner est un buffet gigantesque avec des produits de grande qualités et les horaires sont suffisamment larges.

Points négatifs: Ne pas pouvoir y rester plus longtemps.. le prix étant tout de même élevé.

Points positifs: The hotel's location is perfect if you're office location is in BKC as you can bypass the horrible commute times from anywhere outside of BKC. Beds are very comfortable providing a good night's sleep

Points négatifs: Staff were not very polite

Points positifs: Had an amazing stay for 4 nites .... Guest relation staff kavita she was very helpful ... Looking forward to see u all again @ st regis mumbai Hussein . Tanzania

Points positifs: hospitality of the staff, location and breakfast

Points positifs: Great restaurant and variety in buffet breakfast.

Points négatifs: Pricing was high specially in monsoon or off season.

Points positifs: Amazing service and products were of high quality. Staff went an extra mile to make us feel extremely comfortable! Will definitely only stay at St.Regis.

Points positifs: Loved almost everything about it! I’m coming back for sure! Every body was nice and helpful and the food is delicious and the rooms r spacious and the Butler Ketan was very kind! We felt very welcome when going to Mekong restaurant although we were super late! And everything was just perfect!

Points négatifs: The location near the mall was just perfect! Everything you need is there!! However and the hotel can’t do pretty muchnothing about it sadly Is that once u step out from the hotel and the mall u realize that u were living in a different world! But that’s India and those r its contradictions! Jai hind!

Points négatifs: Needed more utensils in the room. Maybe a couple of spoons and forks.

Points positifs: Breakfast is excellent with wide choice. Room is very comfortable with city side view. Finally the location is very convenient for me and lot of shipping for ladies in Phonix Mall.

Points positifs: Hotel parfait et service exceptionnel

Points négatifs: Le fonctionnement des ascenceurs qui prennent du temps à arriver. En dehors de ça, je ne vois pas

Points positifs: Breakfast exceeded our expectation customer service was wow .

Points négatifs: no comments

Points positifs: Almost every thing from ambience, staffing, food choices, cleanliness, location.

Points négatifs: Nothing to really mention here.

Points négatifs: Aucune information concernant le paiement en cash et mauvaise surprise

Points positifs: L'accueil et la gentillesse du personnel. Tout le personnel est aux petits soins!

Points négatifs: Les toilettes de la chambre étaient sales

Points négatifs: Aucun service de navette :-(

Points positifs: Tout dans l'hôtel était excellent. Le personnel était très courtois et attentionné. Les restaurants étaient de qualité, et le service était génial. L'ambiance de l'hôtel, et de ses restaurants sont fantastiques! Le service en chambre était également fantastique.

Points positifs: Il est très bien situé, la chambre était très belle, le personnel très aimable.

Points négatifs: Il n'y a rien

Points positifs: The service is next level, at whatever hour or the need, they go out of their way.

Points positifs: Location, staff,

Points négatifs: Nothing

Points positifs: Restaurants, location, valet staff were very nice

Points négatifs: Been staying here for last 2 years and my 7th visit in 2 years. Rooms had to be changed due to noise, second room had mosquitoes and my child got bites. Butler service was not great and very slow.Staff at reception relatively new and not as good as previous visit. Overall a bad experience and considering not to stay again due to this experience

Points positifs: The location of this hotel is excellent, we had a beautiful sea facing room. It always feels like we stepped out of Mumbai every time we stay here. The rooms itself are also excellent: very comfortable and well maintained. The housekeeping service also do an excellent job and are attentive. The hotel itself is kept in outstanding shape, despite being an older property. The gym was fantastic (best hotel gym I've come across). Front desk (check in and check out) service was also excellent. Overall we always enjoy staying here and can recommend it to anyone.

Points négatifs: As mentioned, our room was lovely and had an amazing view. Nothing to fault there. However, it is worth pointing out that the room had a connecting door to the neighbouring room (which was standard for most rooms on our corridor). Unfortunately this meant we could hear everything our neighbours said throughout the day and night. The noise levels become unacceptably loud several times, but unfortunately there was nothing the front desk staff could do about it. In general, the hotel was very loud, with a lot of yelling and screaming in the corridors throughout the day. Having stayed at Lands Ends several times before, we did notice some minor changes in the service levels, which ordinarily would not happen at a Taj hotel. For example, each time we ordered room service, at least 1 item was either forgotten or incorrectly made. Cutlery was missing, or only plates for 1 guests were brought instead of the requested 2. Food wise, the phone staff correctly acknowledges the order placed (along with minor modification), but once the order arrives it turns out to be the standard dish without the modifications. It seems the communication between phone operators and kitchen staff needs improving. At the breakfast buffet, there were several small things which could be improved: Our table had missing cutlery on 2 occasions (only forks and spoons, no knives), water glasses were missing, all the salt shakers don't work. When mentioned, it always got resolved, but not as quickly as one would expect. Some of the staff were also not trained to the normal 'Taj' standards, eg not wanted to clear empty plates, instead pointing at another server and telling us it's his job.

Points positifs: Staff are very friendly and helpful

Points négatifs: There is nothing not to like

Points positifs: Check in was smooth and pleasant

Points négatifs: Breakfast service attendants could improve their service levels Check out took more time than expected - would have liked my bill emailed, particularly since I requested it

Points positifs: Location is good food is good

Points négatifs: I don’t like the weather

Points positifs: Accueil et services parfaits , petit déjeuner buffet merveilleux . Personnel adorable

Points négatifs: J’ai tout apprécié !

Points positifs: The service is absolutely wonderful, especially in the Executive Lounge

Points négatifs: I didn’t have enough time to enjoy the pool...!

Points positifs: Location

Points positifs: The sea view & the club lounge on 21 st floor.

Points positifs: Lit confortable; J'ai été surclassée. Personnel très gentil et très à l'écoute. Petit cadeau de départ.

Points négatifs: Tâches sur les draps. Dommage pour un établissement de ce niveau. Ma dernière huit gâchée par des voisins beaucoup trop bruyants.

Points négatifs: Ils nous ont bien aidés équipe

Points positifs: Everything was perfect! Staff is amazing.

Points négatifs: Television did not have signal, but this was immediately attended to and resolved.

Points positifs: The staff is just amazing. They go all the way to treat customer the way you’d expect at Taj. Location is super convenient.

Points négatifs: Nothing particularly.

Points négatifs: Time taken in front desk while checked inn.... and also not happened that great to check in ...

Points positifs: Une chambre immense, salle de bains très grande. Lit très grand aussi, et très confortable. Multiples éclairages, vue spectaculaire sur la piste d'atterrissage (on entend à peine, ce n'est pas gênant). Très bel hôtel, petit déjeuner super. Personnel aux petits soins. Un peu loin du quartier touristique, mais très pratique si besoin d'être proche de l'aéroport et non loin des quartiers d'affaires.

Points positifs: Very convenient from T1.

Points négatifs: service in buffet could be better

Points positifs: Breakfast was good. You had variety of items. Ambience is also good. Since the guest were in good numbers, the staffs were unable to entertain each and everyone, at the same time.

Points négatifs: These days each of us wants to have medical bed (tough mattress). The bed was too soft. May be you can categorize it honeymoon bed and other category would be for people who visit your place for work purpose.

Points positifs: Great b/f and delicious food

Points positifs: La vue sur la piste, la nourriture est de qualité, le design est exquis.

Points négatifs: Les appels à répétition de la réception au moment du départ.

Points positifs: Chambre luxueuse, design, immense et tres moderne a deux pas de l'aeroport et tres calme.

Points négatifs: Pas de verre d'arrivee d'offert ni le traditional puja. Toujoues pas de navettes pour l'aeroport...

Points positifs: Everything about it is special.

Points positifs: Location

Points positifs: Interiors and space

Points négatifs: Food was ok

Points positifs: Location, breakfast buffet

Points négatifs: Room, cleanliness, comfort, unhelpful staff

Points positifs: we used pick up service from Mumbai international air port to hotel that time drive waited long time but he did not complain anything also when I reached hotel all Staffs were very kind and smile, even though too much Late check-in

Points positifs: Room Size to Large Spread of Breakfast Buffet.. Everything was just amazing.

Points positifs: It’s ok

Points positifs: It was nic stay ! Next time will stay more

Points négatifs: Location and ambience

Points positifs: Location and overall services

Points négatifs: some of the towels looked unclean

Points positifs: La proprete

Points négatifs: Le transfert payant avec navette hotel tres cher pour une si petite distance 500 metres

Points positifs: service was top notch

Points négatifs: I made my booking through booking.com for 3 people but when i reached there they charged me additional for the 3rd person saying that is how it is done. I am sure i seen that teh room was for 3 persons before i confirmed so I think this should be avoided and the correct figure should be shown to us while booking itself.

Points positifs: L'hôtel est d'un grand confort avec un accueil exceptionnel et des services exceptionnels. La chambre est dotée de tout le confort et d'options appréciables. Notre avion partait à 4 heures du matin et nous avons été déposés à 2 heures du matin gracieusement en chauffeur avec limousine. Des derniers hôtels 5 étoiles que j'ai pratiqué celui-là est le meilleur.

Points négatifs: Je n'ai eu aucun problème dans cet hôtel qui va au devant de vos besoins et satisfait vos demandes sur le champs

Points positifs: Special requests were considered and special arrangements were done well

Points négatifs: Liked everything

Points positifs: Except the room overall property is clean and good breakfast.

Points négatifs: Room was so humide and not livable, changed the towels 2 times but still it was wet so I understood that I won’t get dry towel even if I change 10 times.

Points positifs: Tout ce qu'il faut. Super confort et attention portée au détail par le personnel.

Points négatifs: Il n'y a pas de Wi-fi gratuit.

Points positifs: personnel poli et accueillant et le petit déjeuner.

Points négatifs: L'emplacement de l'hôtel est très isolé et loin des boutiques et des magasins.

Points positifs: Excellent property, outstanding hospitality (staff is always smiling and courteous), fabulous breakfast spread, modern clean rooms and nice bathrooms, efficient housekeeping.

Points négatifs: The pillows were very uncomfortable. I am not sure if it is correct to open the wardrobe by housekeeping staff when a room is being occupied by a guest (it was opened to store bed decor blanket strip).

Points positifs: Le petit déjeuner est excellent !

Points négatifs: Insonorisation de la chambre

Points positifs: Tout était parfait de l'accueil à la chambre et au petit déjeuner très varié

Points négatifs: Rien c'était très bien juste regretté que le séjour soit si court

Points positifs: The cleanliness

Points négatifs: Horrible food

Points positifs: The Staff

Points négatifs: Location was not so good for the meetings we had planned. The rain.

Points positifs: Every time I think the services can’t get any better, these guys take it a notch up. Had a fabulous stay with them. They upgraded me to the club room from a premier room. Made up for the bad start to the day. Extremely courteous staff. Special shoutout to Denzil, for the great service! Keep up the good work! Kudos to the entire team.

Points négatifs: Absolutely nothing comes to mind that I can point out!

Points positifs: Tres bien tout

Points négatifs: Tout était bien

Points positifs: Ambience0

Points négatifs: The bed was creaking

Points positifs: The staff was very courteous and friendly , My 5 year old son was so happy that he just did not want to leave.

Points négatifs: The price could have been better, I feel I payed 25% more than what I would ideally pay for such a facility

Points positifs: Staff and food quality

Points négatifs: Rooms can be renovated

Points positifs: It's was excellent to stay here. Everything was perfect and up to the mark. Awesome.

Points positifs: very big and comfortable room, amazing view, but most importantly - caring and helpful staff offering quality of service like I've never experienced before (e.g. room service person noticed while cleaning my room that I'm running out of toothpaste so she went to buy a new one for me and waited for me to come after work to hand it in - I could provide more examples like this one during my 3 day stay)

Points négatifs: I liked everything about this hotel. it becomes the new benchmark to which I'll be comparing all 5 star hotels

Points positifs: The location and food

Points négatifs: Rooms were pathetically tiny

Points positifs: L'emplacement était adapter pour moi

Points négatifs: un dérangement toute les minutes, les personnels sonne et insiste de rentrer dans votre chambre même quand vous êtes sous la douche si vous tardez de leur ouvrir la porte. Nettoyage vite vite fait, produits manquais,

Points positifs: Everything was so amazing facilities, stuff, cleanliness.

Points positifs: Room interiors and sea view

Points négatifs: Exhibition held in LL made the place a little messy

Points négatifs: Bed was uncomfortable, had a backache

Points positifs: Inviroment, people, presentation, attendance, room service.

Points négatifs: To include variety of middle East food. It's my thirds

Points positifs: Friendly and very helpful Staff. Good ambiance. Great Food. Loved everything!!

Points négatifs: There is nothing that was not liked!!

Points positifs: After a bad experience at buffet at the Lotus Café, I was extremely impressed by the professionalism showed by Chef Alok Kumar, Executive Sous Chef, and his entire team. He invited me to a dinner at the Italian restaurant to make sure I don't leave dissatisfied and personally attended at the kitchen to dine me and my family. The Front of House team made sure we received impeccable service and the Kitchen team led by Chef Alok served us some scrumptious food! This is what gives JW Marriott a touch of class!

Points négatifs: One bad experience at the buffet at Lotus Café but that was more than well taken care of after. Very overwhelmed by the warmth and the incredible service provided to make up for the previous night!

Points positifs: La réactivité du personnel Les différentes animations dans l’hoTel

Points positifs: To be honest my last visit was very dissappointing as I stayed at the Grand Hyatt for 3days and 3 nights at the Marriott when I compare the two I had value for money at the Hyatt and its much cheaper than the Marriott. My opinion the Marriot is not keeping up to standard . Its all about making money. I don't think you guys realise that I visit India almosr every 3mths and I stay at the Trident, Taj Palace, Grand Hyatt and Marriot and I am in the position to compare all

Points négatifs: My last visit I didn't like lots of stuff.

Points positifs: Chambres confortables et propres, beau jardin avec plusieurs piscines, spa sur place, plusieurs restaurants dans l’hôtel, l’attention du personnel

Points négatifs: Rien

Points positifs: Nothing i used to love this place

Points négatifs: Everything

Points négatifs: tomato chutney was spoilt. Pongal was not there :(

Points positifs: Surely food. Just WOOW...

Points négatifs: Lack of space of entire premises

Points positifs: Food

Points négatifs: Renovation was going on

Points positifs: The breakfast was spot on, the buffet had a wide range of options catering to all. Loved it. I wish I had more time to enjoy it.

Points positifs: The stuff are very helpful from the reception till check out

Points négatifs: It was perfect

Points positifs: Breakfast

Points négatifs: Lobby could be more classy..

Points positifs: From security to house keeping all are very helpful

Points négatifs: Very difficult to say

Points positifs: The room was stinky and mmt people had told me my internet charges are covered however I had to pay 1000 for internet and I don't think I had to pay

Points négatifs: The cleanliness and the stinky smell

Points positifs: Très bel hôtel, en particulier la cour centrale est majestueuse. Ce qui donne une magnifique vue lors du petit-déjeuner et depuis l'executive place. Très belle chambre Et surtout un des meilleurs restos Indiens de Mumbai!

Points négatifs: Le personnel n'est pas assez à l'écoute. La douche est fixe et sans douche à main.

Points positifs: Good spread.

Points négatifs: overall experience

Points négatifs: They should get a weighing scale for bags

Points positifs: Le charme incroyable de l'hôtel, c'est un réel 5 étoiles, avec un service excellent, un petit déjeuner comme j'en ai rarement vu. Aussi, nous avons pu profiter de la piscine toute la journée alors que nous avions fait le check out, ainsi que du wifi jusqu'à 23:00, heure à laquelle nous sommes partis pour l'aéroport. Vraiment un service d'exception. Et malgré les 350 chambres, le personnel est aux petits soins.

Points négatifs: Rien !

Points positifs: Génial !

Points négatifs: Il n'y a rien

Points positifs: Extremely comfortable bed. Shower was superb! Veey hospitable staff

Points positifs: Proximity to airport and breakfast

Points négatifs: Nothing

Points positifs: The hotel is clean, nice and comfortable. Literally outside airport. I only stay there because it’s the event venue. If you travel alone, it’s highly recommend to book hotel transport, will save you lots of time. Love the staffs and service here

Points négatifs: Nearby has one big shopping mall Phoenix Market (2.3km) but the traffic there will drive you mad. If you want to go to more city center area, please prepare to sit in the car for 1-1.5hr

Points positifs: Everything was just great and friendly staff and a wonderful food.

Points négatifs: The smell in the carpet!

Points positifs: Friendly staff in good location close to airport. Hotel well equipped with every need catered for

Points négatifs: Beds not as comfortable as should be for hotel of this class and reputation. No mattress topper and pillows flat Visit the JW Marriot for understanding of comfort

Points positifs: La gentillesse du personnel et le petit déjeuner

Points positifs: Le restaurant et le bar.

Points négatifs: L'humidité dans les chambre et l'impossibilité d'ouvrir les fenêtres. Le manque de communication avec le personnel. Le manque de zone fumeur

Points positifs: Great luxury hotel close to Mumbai international airport. Great breakfast and a well equipped gym.

Points négatifs: Nothing to complain about

Points positifs: Was good and lot of variety

Points positifs: Consistent standard globally.

Points positifs: Great choices on the breakfast. Very nice sized room. Very well prices considering the high quality.

Points positifs: It is clean hotel but day by day it is getting old and you can see this at every visit.

Points positifs: Room size, Breakfast, Cleanliness, Location

Points négatifs: Cost

Points positifs: Everything

Points négatifs: Nothing

Points positifs: Great location. Friendly staff.

Points négatifs: A toilet water spray would be appreciated.

Points positifs: Bath Tub

Points négatifs: Staffs

Points positifs: the bed was extremely comfortable

Points négatifs: the noise of the rain on a tin weather shade was making noise outside the window

Points positifs: Breakfast

Points négatifs: All day dinning food policy of mini bar and no tap in wc toilet

Points positifs: Everything

Points négatifs: Nothing

Points positifs: Hotel très confortable. Petit déjeuner au top, lit moelleux, personnel attentioné

Points négatifs: La piscine n'avait du soleil qu'à partir de 14h (période de novembre)

Points positifs: Room was spacious and cozy lovely interiors in and out of the hotel lots of plants greenery. *****

Points négatifs: Wifi was not working although we had the password given.

Points positifs: The room was very comfortable, with a really comfortable bed. Staff were all kind and friendly. And a great swimming pool.

Points négatifs: Good in the restaurant was great, but the coffee was a little disappointing.

Points positifs: Very clean and very good location

Points positifs: L'ambiance et les chambres confortables. Service exceptionnel et cuisine délicieuse.

Points positifs: Location and property

Points négatifs: I was given a room at 15 floor and there was construction work in progress on 16 floor. The drilling and hammering began every morning at 8 which terribly disturbing. Worst experience in a Mumbai Hotel or in any ITC HOtel.

Points positifs: All good.

Points négatifs: NA.

Points positifs: I like staff there .very polite and helpful .

Points positifs: Everything was great

Points positifs: Breakfast was comprehensive and location is central if you want to go around Colaba

Points négatifs: Better Lounge menu. The menu at the lounge menu was very basic and could have been much better. JW MArriot offers a much better menu at the lounge ..

Points positifs: C’est un bel hôtel au style délicieusement classique et ultra confortable. Il est dans une tour.

Points négatifs: L’hotel est enclavé au milieu de grands axes de circulation. Les espaces extérieurs ne sont pas très engageants. Mais vu la pollution, mieux vaut rester dans des endroits où l’air est filtré ;(

Points positifs: Room was good

Points positifs: restaurant was nice, good location

Points négatifs: Breakfast wasn’t great

Points négatifs: Bad experience with the call centre staff and the management in terms of excessive delay in confirmation of my booking over phone and subsequent delay in accommodating my request of flexible timing given that I was staying for just 12 hours at the property due to their own delay in providing me confirmation!

Points positifs: Location n comfortable stay.

Points négatifs: Cleanliness

Points positifs: J'ai vraiment aimé la chambre et la luminosité. C'était très chaleureux et confortable. Le personnel était très sympa a toute heure.

Points positifs: Could have provided a free airport pickup and drop facility

Points positifs: The hotel has great service and is well worth the money. The room was very clean, good amenities, excellent location as it is close to the airport. The customer service was stand out and all requests were immediately taken care of.

Points négatifs: Everything was perfect.

Points positifs: The ambience

Points négatifs: breakfast was not complementary

Points positifs: Charming Staff Large Rooms Clean Rooms Close to shopping area Nice environment Good Food

Points négatifs: No major things to complain

Points positifs: Diversité

Points négatifs: Fraîcheur discutable poulet salami

Points positifs: Amazing hotel and staff. All facilities are available. Very clean, in my whole life i have never seen like this Even in USA.

Points négatifs: nothing.

Points négatifs: Would prefer non carpeted rooms Porters were not as timely as I would have liked.

Points positifs: CLEANLINESS

Points négatifs: EXPENSIVE AND TASTELESS RESTAURANTS,SERVICE NOT UP TO SCRATCH FOR 5 STAR,FOOD TOO SPICY NOT CATERED FOR FOREIGNERS

Points positifs: Liked the suite rooms a lot also the staff was very cooperating and efficient..specially shazia who took good care of everything

Points positifs: Good restaurants, well-designed rooms.

Points négatifs: The room I ended up with had a particularly squeaky bed. You lie down and just move a little bit and it would squeak loudly to the point of being annoying and causing trouble sleeping.

Points positifs: Room

Points négatifs: Staff

Points positifs: The lunch at basement spread was excellent. Staff in attendance very very attentive and helpful. Specially -the Chief chef

Points positifs: Room was very clean and excellent and the breakfast is amazing they have world-class breakfast I been most five star hotel but this hotel have more variety breakfast then other any other five star hotels in Delhi or Mumbai

Points négatifs: I didn't like shopping centre inside is bit boring

Points positifs: I liked the spacious room & breakfast!

Points négatifs: The swimming pool was closed effective from my check-out date. Luckily! And the swimming pool area was one of the reasons to choose this hotel. No bar available, be aware that during monsoon season you might not use this facility.

Points négatifs: gaming zone was not there as per staff information

Points positifs: The hotel is customer centric and takes customer grevance seriously. Hotel accomodated my request for early check in after I wrote directly to them and also gave complementary breakfast which booking.com did not clearly specified while booking the hotel and subsequently I came to know that the booking amount paid does not include breakfast. On my complaint the hotel on their own gave complementary breakfast to us.

Points négatifs: The entry road was a uncomfortable ride. Hotel should do something about this.

Points positifs: Nice location, good property, own private view of the lake. Very broad buffet spread and a lot to eat. Very close to the airport which is convenient. Some shops inside for shopping, luggage was delayed so we needed some clothes to buy.

Points négatifs: I am allergic to sesame and during breakfast we asked if the dish we ordered contained sesame. The person we asked said it doesn't have any sesame. When I had that (think it was masala dosa) I started to have an allergic reaction. It was pretty bad few hours after that as I carry medicine with me so had to suffer a few hours but got ok. Hotel must be very sensitive to the allergy requests!

Points positifs: Belle piscine, magnifique point de vue et surtout le calme et la verdure tout autour de l'hôtel inattendus dans cette ville immense au brouhaha incessant ! Tout près de aéroport, mais loin des centres d’intérêt à voir de Mumbaï. Magnifique et très bon buffet du restaurant situé près de la piscine. Vous le recommande vivement pour vous reposer à votre arrivée ou avant de repartir.

Points positifs: Super chambre superbe vue un vrai hôtel de luxe comme on en veut Un personnel au petit soin avec nous et très qualifier Un ménage impeccable Une piscine top avec une vue imprenable

Points négatifs: Le fait qu’il nous bloque 25000 rs alors que la chambre nous coûte 13000 rs je trouve ça énorme Le peu de soleil au niveau de la piscine car après les hauts bâtiments nous prive du soleil L’écart de la ville et rien autour obliger de prendre taxi ou tuk tuk (hors de prix partant de cet hôtel)

Points positifs: One of the best properties i ve stayed

Points négatifs: A little over priced in terms of food and drinks

Points positifs: L'environnement. A l'écart de Bombay et pourtant proche

Points négatifs: Rien

Points positifs: Personnel is overwhelmingly polite and helpful

Points positifs: Upgrade and the front desk staff

Points négatifs: Technical staff took too long ( more than 1hrs ) to fix the telephone problem in room

Points positifs: Every thing about a 5 star service ...stunning amazing

Points négatifs: the heat in Mumbai ..haha..nothing about the hotel that i disliked

Points positifs: The staff right from the security to the restaurant anda are super welcoming and they care !

Points négatifs: The rooms in the smoking floor leave a lot to be desired no proper ventilation leads to the whole floor smoky

Points négatifs: Room was missing basic amenities like iron and ironing board etc. the laundry staff tried to collect cash even though it clearly mentions on the receipt to not pay cash - something fishy, probably trying to make his own money. Did not feel like a 5 star hotel stay.

Points positifs: La gentillesse du personnel, la qualité du service, l’architecture et la propreté! Sublime!

Points positifs: Excellent staff that went above and beyond to make you feel taken care of. Lovely big room and huge breakfast spread.

Points négatifs: We chose to stay at the Leela because of its proximity to the airport. That said if you are not going to and from the airport, there is not much else to do near the Leela so eating out gets a bit of a chore. Not too much but in addition to its location it was also Mumbai's rainiest weekend so we were pretty much room bound for our stay (no complaints with the room :))

Points positifs: The stay was really amazing Thank you for the bouquet and cake for our anniversary. Staff were really helpfull and good.

Points négatifs: Breakfast manager was a little rude when they counter was getting closed. There would be a better way to say that the counter is getting closed incase if we wanted to take or order something.

Points positifs: I had booked the Royal club room for celebrating a birthday and Pooja from the reservation team contacted me to understand if i had any special requirements. The property is amazing and i just loved that i could directly go on the club room floor and check-in peacefully. Pooja took care of everything, early check-in and late check-out, a customised complimentary cake, flowers and if that was not enough, she upgraded me the suite. The entire staff including Neha at the reception and Deepak at Jamawar were very courteous and polite. I loved the breakfast arrangement, where royal club had a separate seating and Deepak kept on suggesting their best delicacies and i ended up overeating. Needless to say i would love to visit again for the excellent customer experience.

Points négatifs: Just a small feedback, i had 2 hours of liquors free in my package for 2 people. But when i went there with one of my guests, i was charged ₹ 575+ taxes for a small tasting of Kahlua, only cause it was not my wife who i checked in with, but a friend who was visiting us to celebrate the birthday. You could’ve been a little more flexible as i was already paying you 20k.

Points positifs: Chambre spacieuse et confortable. Beau jardin autour de la piscine Accès aéroport et réseau routier urbain.

Points positifs: Perfect stay near Mumbai airport especially on rainy days. Morning breakfast at citrus was so healthy that I can repeat my stay to enjoy food. A pool view room upgrade was worth a thanks. Easy Access to Metro in rainy weather made the trip fruitful else the Mumbai Traffic in such season is well known to all. Special Thanks to extremely knowledgeable staff, enjoyed breakfast tips from Tushar & Lokesh at Citrus.

Points positifs: Well maintained, spacious and has tons of greenery to make one feel that it’s not in the heart of the city.

Points négatifs: Tons of greenery giving it a very calm and peaceful feel.

Points positifs: Beautiful hotel All in all a great stay

Points négatifs: I stayed for 2 nights and had only eaten hotel food. Got a really bad stomach on the second day after breakfast, so I suspect something from the buffet.

Points positifs: NEAR TO AIRPORT AND JUHU BEACH ,

Points négatifs: QUEUE IN BREAKFAST HALL

Points positifs: Nice hotel, comfortable stay

Points négatifs: Nothing

Points négatifs: Absence of faucet in bathroom