Hôtels près de Castel Capuano - Naples

Points positifs: There was a great selection at breakfast and a great view. The room was very comfy and tidy.

Points positifs: The service was absolutely brilliant and the staff made us feel very welcome. They even extended our check out time to better accommodate us. The room was very spacious, stylish and kept very clean and the bed was brilliant. Also, the breakfast was excellent! Every morning started of with a delicious meal and awesome views from the hotels rooftop terrace restaurant.

Points négatifs: Everything was great at the hotel. A small but was that on the other side of the bed the plug in / electricity outlet was broken.

Points positifs: Balcony with sea view was great Breakfast was very varied Great location Staff very helpful

Points négatifs: Drinks were expensive and room service not good

Points positifs: Commentaire idem au précédent . Le petit déjeuner au rooftop excellent .

Points positifs: Location and a nice roof top bar and restaurant although the menu is limited

Points négatifs: Nothing

Points positifs: Hôtel très bien situé pour tourisme à Naples ( Metro très proche, ainsi que les gares maritime ( pour rejoindre les iles ) et ferroviaire ( Pompei et Herculanum) presque tout sinon peut se faire à pieds Grandes chambres confortables à la deco soignée. Et grande terrasse( pour nous) avec transats et vue sur la ville et le Vésuve Petits-déjeuners en terrasse très agréables

Points négatifs: Pas grand chose sinon une : robinetterie de douche branlante, pied de tabouret qui tombe , le tout signalé mais jamais réparé durant notre séjour de 5 nuits.....

Points positifs: Rooftop bar and restaurant Staff

Points négatifs: Location A bit edgy at night

Points positifs: Breakfast on the roof terrace was superb. Location was spot on for exploring the city on foot and metro some 50 meters from hotel.

Points négatifs: The only little gripe was our executive room was rather small for two people. the bed was very comfortable but room 821 has lovely view and large terrace but the room is comfortable for one person tight for two.

Points positifs: Location is really good. Right between the important Port (i.e. to go to three little islands of Capri, Procida and Ischia) and the bustling city center. We arrived very early in the morning and was pleased that the lady in the reception managed to give us the room right away. Though not as impressive-looking from the outside, inside is really nicely decorated. The room also seems to be newly renovated. Breakfast hall at the rooftop offers magnificent view and breakfast is awesome.

Points négatifs: Perhaps to have a bottle of water in the room plus some coffee/tea making set would be really a good addition.

Points positifs: Extra friendly and polite staff, amazing rooftop view for both breakfast and dinner, and excellent Baba. Piano wasn't out of tune like many hotels, so if you have it in you sit and play.

Points négatifs: If I am supposed to mention a couple of minor issues WiFi was out of coverage in the room yet works fine in the bathroom, so go figure the pros and cons :)

Points positifs: Really good hotel for the price we paid. Not to far from the city center and the castles. The breakfast buffet was really good, did not have it on my day rate but it was worth it to pay for it.

Points négatifs: WiFi was not easy to access.

Points positifs: Most of the staff were friendly, but a few of the waiters were quite rude! Nice outside bar on 9th floor.

Points négatifs: Service at dinner and lunch was very slow.

Points négatifs: It is basically a good hotel but it is somewhat hard to find because it is located inside a huge building. But in general, it’s a great place to accommodate in Napoli. I will come here again if visiting Napoli for the second time.

Points positifs: Personnel très sympathique, bel hôtel bien situé

Points positifs: L'établissement est très bien situé. En plein coeur du quartier historique et à 2 pas du métro. L'endroit est sûr et agréable. Le personnel est très accueillant.

Points positifs: Près du centre historique

Points négatifs: Clim bruyante. Petit déjeuner moyen(pas trop de choix et de quantité)

Points positifs: Cheap breakfast, friendly staff, clean room and decent size

Points négatifs: Instructions on locating the front door upon booking and maybe better signage. Pretty hard to find when your not expecting it to be through a little door with no sign

Points positifs: Staff is so amazing, friendly and welcoming. Location is great. Comfy bed.

Points négatifs: Breakfast... But that's always the case in Italy, so I wasn't expecting anything great anyway.

Points négatifs: Le comportement vraiment désagréable de la gérante de l’hôtel. Hôtel vraiment pas sérieux !

Points positifs: The central location.

Points positifs: Perfect location, friendly and helpful staff.

Points négatifs: Bed wasn’t very comfortable and bathroom was a bit old.

Points positifs: Proche du métro et du centre historique.

Points positifs: The staff was very friendly, starting with the driver, Vincenzo, who took us from the airport and also the 2 ladies from the reception. The location of the hotel is wonderful, right in the heart of the old city.

Points négatifs: The bulding is very old and the rooms are not that well renovated. The pictures show a bit more than it really is. We had a deluxe double room, the fact that there was an additional bed in the room was not that pleasant because it limits the space. The room and the bath are clean, but still not sparkling clean. I would go with a better and bigger TV, as well as with a better quality furniture.

Points positifs: Location, the room was very spacious and with the balcony and Cinzia (staff)is very kind

Points négatifs: There weren’t USB powerpoint to charge mobile phone

Points positifs: Le lit était très confortable, les chambres sont très propres, la douche était très chaude et il y avait une très bonne pression de l'eau, le petit déjeuner (inclus) était incroyable !

Points négatifs: La seule chose qui n'est pas très bien dans hôtel est son emplacement. Juste à côté de la gare centrale, ce qui est pratique, cependant, le quartier est assez louche. Il y a plein de pickpockets

Points positifs: super petit dejeuner, et chambre (suite junior) tres cosy.

Points négatifs: Tellement dommage qu'il n'y a pas de bar au niveau du roof top

Points positifs: La chambre était spacieuse et très propre. Le petit déjeuner était copieux et variée. Les employer était polie.

Points négatifs: Le matin impossible de dormir à cause de la proximité de la rue et des femmes de chambres.

Points positifs: We only stayed at the hotel for one night. The hotel was centrally located across the street from the train station so it was very convenient. The hotel was clean and comfortable. We were happy with the accommodations.

Points négatifs: The neighborhood around the hotel was shady and not really comfortable walking around after dark.

Points positifs: The hotel is right opposite the central station.

Points négatifs: The area can be a bit scary at night.

Points positifs: Chambre spacieuse, propre, très bien insonorisée avec une vue sur naples et le Vésuve au loin. Personnel serviable et discret. Point de départ idéal pour visiter naples et ses environs.

Points positifs: The location was perfect in terms of proximity to public transportation. The room, was modern well furnished and clean. The veranda was a great extra. The breakfast in the posh restaurant was very good.

Points négatifs: one elevator for such a hotel is not the quickest

Points positifs: Arrival staff was nice - Room, comfort, was excellent. Facilities accommodated and corrected an HVAC issue immediately. Staff was professional and excellent during the stay.

Points négatifs: Hotel advertises a garage and parking. Parking was a serious issue! They do nor provide ticket as we stayed in hotel. Upon check out - the car was missing and our belongings were in the corner on a shelf. The front desk was not helpful and the garage manager was too busy and was alone. The garage attendant and desk clerk advised us to take a taxi to the airport and they would find and return the car. After a new front desk manager (Frederick) arrived - and we were calling the police - she escalated it and they found the car. They claimed they thought it was abandoned and moved it offsite. I truly believe this was a scam and the car would have never been returned to the agency. We had only 1 1/2 hours to get to the airport, check in and board. Since the Parking Garage is part of the hotel - this brings down my otherwise excellent rating of the hotel itself.

Points positifs: We were a family group and we booked 4 rooms. Due to an offer we selected the deluxe rooms and it was an excellent choice. King beds and good airco and wifi. Try to have a room with balcony at 6th or above floor. You see the back of the train station-ugly- but also the sea and Vesuvius vulcano. The breakfast was very complete- you can order expresso coffee. The gym is quite basic with no dressing rooms. The lobby is large and plenty of comfy sofas. Next door to the metro and train, easy if you want to visit Pompei. We recommend this hotel. Lots of restaurants next door and a very good supermarket at the train station.

Points négatifs: The surroundings are on the low end of Naples, train station style. We felt safe, anyway.

Points positifs: Very clean, rooms were perfect and the breakfast was very good. All staff were extremely helpful and very friendly. Would definitely stay here again.

Points négatifs: Nothing

Points positifs: The location at the central station was excellent. The hotel has a restaurant, though we found the menu limited. There are a number of other restaurants close by. Tea and coffee facilities were supplied, there were two chairs and a desk, a frig, WiFi worked OK. There was a little balcony overlooking the square below and the window could be opened. There was a bath.

Points négatifs: We had trouble regulating the temperature in the room, especially at night; we were either too hot or too cold, leading to disturbed sleep. When I left a note asking for the bath to be cleaned, it was done; otherwise, no. I realise that most people take showers rather than baths, but still, the bath should be cleaned every day.

Points positifs: The suite room is luxury and reasonable. Access to station is perfect. There are supermarket and book shops in front of the hotel. Perfect location.

Points négatifs: Nothing.

Points positifs: Lovely hotel (bar the check-in manager on reception) modern, comfortable bedrooms, good location and great breakfast.

Points négatifs: The manager on reception, Antonio I believe, was totally devoid of charm and manners. The computers were down when we first tried to check in and were barked at to leave our luggage with the attendant (without taking our names) then we came back later to check in he was surly and rude, kept asking for passports and bank cards several times and throwing them back at us when he was done. Didn’t tell us what time breakfast was, or checkout, and was already speaking to someone behind us before he’d finished with us. Very unwelcoming. Antonio - I think a brush up in customer service will do you the world of good. Oh, and you should be able to provide an iron - surely standard in a 4 star hotel?Grazie.

Points positifs: Bon petit déjeuner.

Points négatifs: Le service est nul, et le wifi ne marchait pas pour 2 des 4 jours du séjour.

Points positifs: Le Palazzo Caracciolo était la meilleure partie de ma visite à Napoli. J'ai toujours rêvé de visiter cette partie du monde depuis de nombreuses années et sans mon séjour au Palazzo Caracciolo je crois que j'aurais été un peu déçu de ma visite à Napoli. L'hôtel était fantastique !!

Points négatifs: Météo

Points positifs: Les chambres et la cour intérieure sont grandioses.

Points négatifs: Le voisinnage était un peu rude, mais éclectique

Points positifs: Assez bon petit déjeuner sauf les œufs brouillés qui sentent l’œuf en poudre ce qui est un peu dommage pour 15 euros!

Points négatifs: L'hôtel est agréable mais dans un quartier innommable de saleté!!! Nous avons eu durant tout notre séjour des poubelles débortantes juste devant le portail d'entrée!!!!!Le personnel ne parle pas du tout le français et n'est pas d'un professionnalisme remarquable. Ils sont très souriants mais pas très efficaces. Je suis notamment fâchée car lorsque j'ai fait la réservation de la nuit du 7 au 8 septembre il était spécifié que le taxi pour l'aéroport était compris dans le prix de la chambre ce que le personnel de l'hôtel n'a pas voulu réaliser!!! j'ai donc dû payer mon taxi!!!! d'autre part,nous voyagions avec des amis et pour un prix identique nous n'avions absolument pas des chambres avec la même qualité de confort!!!! taille de la chambre, bouilloire.......

Points négatifs: We chose the hotel because it is within walking distance of the station. Unfortunately the area between the station and the hotel is full of undesirables. Whilst we are seasoned travellers and knew to not make eye contact and how to protect our valuable from pickpockets, I would be very worried about more naive holidaymakers. The restaurant is the hotel is outsourced! The service was appalling and we ended up walking out and going to the bar where we got a snack from a pleasant bar man. Generally the staff at Reception were very helpful. However, when we checked out someone new was on duty. He insisted that, although we had pre-paid through booking.com,the payment hadn’t gone through and we had to pay again. We protested and luckily had printed out the booking which clearly said PAID. We said he’d have to take it up with booking.com. (Was this a scam - a similar thing happened to us last time we were in Naples which is why we had booked through booking.com and booked a chain hotel.)

Points positifs: je l'ai déja fait

Points positifs: It’s the third time we spend vacation in Palazzo Caracciolo. As usual everything was great. On the reception were waiting us very kind, professional and with smile Gennaro. He is very atteentive and friendly. He made for us free upgrade and we had such a wonderful room. You don’t have to wait for anything, it’s always fast work here. Room was amazing and very big. One of the best things I like in Palazzo Caracciolo is the bed. When you come back to your room and lay on the bed, it’s perfect for relax, because it’s extremely comfortable. Gennaro gave us recommendations about places to visit in Naples, and also advised to spend relaxing time on the jacuzzi at the terrace of the hotel. Breakfast is very delicious, full of tasty food, different fresh juices, nuts, cheese, fresh salmon, fruits, vegetables, jams, honey, bakery. The hotel is perfect in any apects. We always stay in this hotel while in Naples. Great thanks to Gennaro. Grazie mille!

Points positifs: Le personnel La salle de restaurant

Points négatifs: L'insonorité de la chambre (beaucoup de bruit), les toilettes dans la salle de bain.

Points positifs: It’s the third time we spend vacation in Palazzo Caracciolo. As usual everything was great. On the reception were waiting us very kind, professional and with smile Gennaro. He is very atteentive and friendly. He made for us free upgrade and we had such a wonderful room. You don’t have to wait for anything, it’s always fast work here. Room was amazing and very big. One of the best things I like in Palazzo Caracciolo is the bed. When you come back to your room and lay on the bed, it’s perfect for relax, because it’s extremely comfortable. Gennaro gave us recommendations about places to visit in Naples, and also advised to spend relaxing time on the jacuzzi at the terrace of the hotel. Breakfast is very delicious, full of tasty food, different fresh juices, nuts, cheese, fresh salmon, fruits, vegetables, jams, honey, bakery. The hotel is perfect in any apects. We always stay in this hotel while in Naples. Great thanks to Gennaro. Grazie mille!

Points positifs: Le personnel extrêmment serviable, à l'écoute et souriant.

Points positifs: excellent petit déjeuner et le personnel très efficace

Points positifs: The bed was super comfy

Points positifs: The staff were very helpful and friendly.

Points négatifs: This hotel used to be a castle I think. But the location of it right now is terrible! There is construction going on the Main Street and the area around the hotel looks very dodgy. We only stayed overnight so I was not going to complain...the bed was super UNcomfortable but like I said, it was only for 1 night....won’t do that again!

Points positifs: Nothing

Points négatifs: On bottle of water only is complimentary, we are two person!! 7 € for rooms services plus 4 for extra bottle =11€ . I really did not like this.

Points positifs: Super à tous points de vue