Hôtels près de Palazzo Pignatelli di Toritto - Naples

Points positifs: The staff were friendly, efficient and helpful. The hotel is in a great location, with clean modern rooms in a beautiful old building. I'll happily stay here next time I'm in Naples.

Points négatifs: Nothing.

Points positifs: Location was excellent, it is right near Via Toledo, the long and vibrant semi-pedestrian street filled with restaurants and shops. Wifi service was excellent also and breakfast is decent with plenty of hot, cold, sweet and savoury options. Rooms were very clean and the bed was comfortable with great pillows. Staff were also very helpful, there is a flat rate for a taxi to Napoli Centrale train station (10.50€)

Points négatifs: Nothing wrong with this place

Points positifs: Hôtel très calme dans un quartier très animé de Naples. Belle décoration. Personnel à l'écoute et très agréable. Jolie cour intérieure pour prendre un verre et pour le petit déjeuner.

Points positifs: The location and comfort of the rooms: bedding, air condition, quiet. Reception staff were very helpful.

Points négatifs: The only possible amenity needed was a pool to use during the heat of the day. Staff at breakfast quit replacing staples like mozzarella 30 minutes before the end of scheduled end.

Points positifs: I loved the courtyard. It was so relaxing and peaceful

Points négatifs: The room wasn’t brilliant

Points positifs: Très bel hôtel idéalement situé sur la place la plus agréable du centre historique de Naples. Plusieurs cafés et restaurants à proximité. Chambres au design contemporain et confortables, la nôtre était calme, ce qui est très appréciable à Naples. Le personnel est charmant! Agréable patio rafraîchissant!

Points négatifs: Tout nous a paru parfait. Peut-être pourrait-il y avoir un plus grand choix de fruits au petit-déjeuner ...

Points positifs: Great , quality breakfast

Points négatifs: Internet WiFi connection in the room was very poor

Points positifs: Location perfect - very near the Archaelogical museum and we were able to walk to everything we wanted to see. Naples is a chaotic but wonderful place with unbelievable treasures hidden in every corner.

Points positifs: The location is unrivalled, just off Piazza Bellini, on the edge of the old town, just where you want to be!! The room was well appointed with air conditioning and a comfortable bed.

Points négatifs: We arrived towards the end of the breakfast time and they were running out of breakfast items, or perhaps just not replenishing!

Points positifs: Good breakfast, great location, quiet.

Points négatifs: The bed was hard. Our air conditioner started rattling, was fixed, and during the night started up again; we had to change rooms the next day, but got moved to a nicer apartment.

Points positifs: Great staff - doing all his best despite of little issue encountered when checking in. Excellent location. Quiet. Room with balcony. Nice patio for breakfast.

Points négatifs: Parking lot a bit far but already good to have a choice while in the city centre

Points positifs: Son emplacement au cœur du quartier historique, des restos,de la vie napolitaine. Nous avons apprécié le confort de l’hotel et la gentillesse du personnel .

Points négatifs: Le lit n'était pas confortable et les murs pas très épais. Il y avait beaucoup de bruit à minuit

Points positifs: Chambre au charme d'antan et un très bon emplacement. Le personnel était très serviable.

Points négatifs: Les chambres étaient un peu démodées.

Points positifs: L’hôtel est bien situé à 5/10min de marche des lieux touristiques et juste en face de la mer. Les chambres semblent avoir été rénovées il y a peu de temps, le lit était confortable, la clim fonctionne bien. La salle de bain très propre dispose d’un petit balcon qui donne sur une vue sur la mer et le port qui est sublime. Le room service était bon. Ce n’est pas hors de prix un bon hôtel à Naples en dehors de l’agitation et sur le front de mer.

Points négatifs: Le lit, petit bémol ce n’était pas un vrai lit double mais deux lits simples collés. La décoration un peu kitsch

Points positifs: Excellent emplacement et chargé d’histoire

Points négatifs: Un peu désuet. La salle à manger pourrait être plus belle

Points positifs: I will remember the breakfast on the terrace it is the best way to start the day

Points négatifs: their was a bed smell in the bathroom

Points négatifs: There was no porter at the door so we had to carry our baggage up the stairs and in to our rooms. There was a very disturbing noise with th ac. Our room was supposed to be a se view suite but it was not anywhere near what i expected. The shutters of one of the windows would not close. There were two rooms for breakfast , the first day it was great , it was a big room with sea view but the second and the third day , we were put in a smaller chamber and we had to wait for tables to be cleared to have breakfast. This is not acceptable hotel conduit if you pay €1700 for 3 nights. The worst value for money hotel i ever stayed in.

Points positifs: The location was great! There were lots of restaurants in the area, and it was within walking distance of many interesting places to visit in Naples. Great views of Mt. Vesuvius!

Points positifs: Airline was missing our luggage for 1 1/2 days. Your reception was able to provide toothpaste, toothbrush without hesitation. Gracious.

Points positifs: The location is perfect!

Points négatifs: Value. The water system old and does not work well. They changing photos of rooms , so when you book the room you see other photo!

Points positifs: Wonderful old glamorous hotel in a great position overlooking the bay and Mt Vesuvius. Beautiful room enjoying these views,decor superb. Best bed and line of our 5weeks in Italy.The room was amazingly quiet,wit fantastic light control shutters and draped(much too grand to be called curtains!) This area of Naples felt very safe

Points négatifs: Totally unacceptable Wifi connection for a hotel of this standard !!

Points positifs: Very nice hotel and friendly staff. Clean!

Points négatifs: I could hear the room next to me because we had a connecting door

Points positifs: Roof terrace.

Points négatifs: Varying daily room rate, £333 - £457

Points positifs: it's beautiful old hotel in a great location with a very friendly and helpful staff. the rooms and beds are comfortable and quiet and the wi-fi and english speaking TV options are good--my partner doesn't speak any italian.

Points négatifs: our only complaint was the shower. it's a very nice "rain" shower head with a hand held wand in a bathtub with a glass panel spanning about 1/3 of the length of the tub. while the water pressure was very good, there was no seal under the glass panel so after my first shower the floor of the bathroom was flooded! (i didn't realize the water was flowing under the glass panel to the floor until i was finished). i asked to switch rooms but was told there were none available and they sent someone up to try to reseal the space between the glass panel and the top of the tub but it didn't help. from then on, every shower was not a relaxing event because we were so conscious of spraying the water away from the glass panel with the hand held shower wand(using the shower head above was not an option because water would be all over the floor again) and still we had to clean up some water on the floor after each shower no matter how careful we were.

Points positifs: The view and the location , huge junior apartment suite

Points négatifs: In our apartment stink was terrible , extremely uncomfortable chairs at the terrace , they should also change the hair dryer

Points négatifs: It is basically a good hotel but it is somewhat hard to find because it is located inside a huge building. But in general, it’s a great place to accommodate in Napoli. I will come here again if visiting Napoli for the second time.

Points positifs: we enjoyed our breakfast every morning , good variety .The restaurants were close by and plenty of good shopping , very cheap with good brands , All the staff were very friendly and would go out of their way to help with anything

Points positifs: THE RECEPTIONIST WAS ESPECIALLY HELPFUL. SHE EVEN CAME TO MEET US FROM THE TAXI. WE HAD A FULL EXPLANATION OF THE BEST WAY TO PAY AND WHAT TO SEE AND WHAT RESTAURANTS SHE THOUGHT WE WOULD LIKE TO EAT AT. SHE ALSO PREPARED BREAKFAST AND NOTHING WAS TO MUCH TROUBLE. SHE ARRANGED A TAXI FOR US TO RETURN TO THE AIRPORT AS OUR FLIGHT WAS VERY EARLY. SHE WAS MORE THAN HELPFUL. ROOM WAS COMFORTABLE AND CLEAN.

Points négatifs: ALL PERFECTLY ADEQUATE. NO COMPLAINTS.

Points positifs: Personnel très sympathique, bel hôtel bien situé

Points positifs: L'établissement est très bien situé. En plein coeur du quartier historique et à 2 pas du métro. L'endroit est sûr et agréable. Le personnel est très accueillant.

Points positifs: Perfect location, friendly and helpful staff.

Points négatifs: Bed wasn’t very comfortable and bathroom was a bit old.

Points positifs: Personnel très sympathique Secteur géographique idéal

Points positifs: Propre et grande chambre Bien situé

Points négatifs: Il y a de meilleurs rapports qualité prix sur Naples ds le même quartier ! Propre et grande chambre mais des finitions dans la salle de bain peu qualitatives (évier sdb bouché)

Points positifs: La chambre était confortable. L’hotel se situe a 50m du métro et à proximité de la via Toledo. L’emplacement est donc très bien situé. De plus il y a des restaurants sur la piazza Dante juste à côté. Le personnel est très accueillant et sympathique.

Points négatifs: La porte d’entrée est toute petite. C’est une petite porte dans un grand portail. Pour moi qui suis assez carré, il fallait un peu me plier ;) Et le bruit le soir car la place est très animée la nuit, musique, foule etc

Points positifs: Very polite and helpful front desk staff; great location; good sized room

Points négatifs: More of a hostel than a hotel: towels changed only every four days, loads of mosquitoes in room, furniture all made of exposed cheap chipboard

Points positifs: Location was great right on Dante Piazza

Points négatifs: Nothing

Points positifs: Breakfast was standard Italian. The location appeared sketchy at first but the facility itself was very nice and the room was exceptional - it was modern and large and comfortable.

Points négatifs: Naples lived up to its reputation of high crime - my phone was stolen while on a crowded bus - so visitors need to beware. I'm afraid that colored my entire stay in Naples.

Points positifs: Le lit était très confortable, les chambres sont très propres, la douche était très chaude et il y avait une très bonne pression de l'eau, le petit déjeuner (inclus) était incroyable !

Points négatifs: La seule chose qui n'est pas très bien dans hôtel est son emplacement. Juste à côté de la gare centrale, ce qui est pratique, cependant, le quartier est assez louche. Il y a plein de pickpockets

Points positifs: Can’t beat the location proximity to the piazza and train terminal

Points négatifs: The hotel was generally quiet but the people in the next room were noisy moving furniture and having loud intercourse- that wasn’t the hotels fault but affected my sleep. I would stay here again.

Points positifs: Great place, good location! Clean.

Points positifs: The room was clean and the bed was comfortable

Points négatifs: We were given a smoking room which they changed but said it was the last one. There was a strange smell in the hotel which was similar to the smell in the smoking room we had first been given. We were told that they were going to make it a non smoking hotel and we would only go back if this was done. The breakfast was disappointing as there was almost no fresh fruit and not much selection of cooked breakfast but an enormous selection of cakes and bakery which we don't eat for breakfast.

Points positifs: Located next to the train station, very handy for our trip to Pompeii

Points négatifs: We had one issue that could have been resolved easily. Unfortunately the staff were reluctant to address our concerns. Customer service is poor. Whilst the front desk staff did respond to our questions and enquiries there were no smiling welcoming faces. It almost felt like we were an inconvenience when checking in and asking for directions etc. Very ‘surly’ reception team. Our room wasn’t ready when we checked in at 2.45pm, we were abruptly told that ‘check in from 2pm’ means a room could be ready anytime after 2pm not at 2pm. In summary the hotel itself is clean, offers a nice buffet breakfast and is ideally located for the train station. The staff however need a few lessons in good customer service. As seasoned travelers I can honestly say that the customer service offered here is of the worst I have experienced worldwide. Disappointing.

Points positifs: Can't recommend this hotel highly enough, we stayed for 3 nights (5-8 September) it was a very special occasion for us and everything about our stay was exceptional! The hotel is great, rooms are lovely with all extras you need, We will definitely be returning

Points positifs: Great location right next to the train station. It is a very busy, loud square but we did not hear the noise through the night. We had a king sized bed with a small balcony overlooking the square. There are several restaurants nearby and a few shops in the train station. The breakfast that was included was decent.

Points positifs: The location is excellent - right next to the train stations - for the high speed train to Rome and the Express train to Sorrento. The room was excellent - big and comfortable bed; clean and big bathroom, great view of the mountains.

Points négatifs: The noise - both from outside (being next to the train station and major road - lots of cars honking all day and night), as well as inside (you could hear the staff outside cleaning or talking or people walking on the floor above you). The rooms overall were not sound proof at all. I needed to use ear plugs every night to sleep. I tried switching rooms, but the front desk staff said it was not possible. The staff - they were not warm or welcoming - they were firm and abrupt - nothing was genuine about their demeanour. You got the impression they were there to do their job and that’s it. I felt like I was just a cog in their wheel - nothing more, nothing less.

Points positifs: L’hôtel est très bien en ce qui concerne la décoration et la propreté. Situé à 2 minutes de la gare , à 20 minutes du vieux Naples. Les restos près de l’hôtel sont agréables et sécuritaires.

Points positifs: Excellent hotel, point de départ ideal pour les visites, train,metr,taxi, à la porte.

Points négatifs: Nombre d’ascenseurs insuffisant pour le nombre de clients.

Points positifs: Room was super clean and very updated. Having it right across the street from the train station was a big bonus as we came in to the train station, took the train to Caserta, and then picked up our bags and took train to Sorrento.

Points positifs: Breakfast was great, staff helpful, room nice and clean. It's literally directly across the street from the train station, which was perfect for us.

Points positifs: We had a problem with our passports, and Luigi on reception could not have been more helpful. The hotel is within easy walking distance of the station, the breakfast was very good.

Points positifs: Le personnel était formidable, très serviable. L'hôtel est très pittoresque et très propre. Nous avons beaucoup apprécié notre séjour

Points positifs: L'hôtel était très bien équipé. Le personnel était excellent.

Points négatifs: Le lieu ne donne pas vraiment envie d'y aller. Il y a plein de graffitis dans le quartier, peu de restaurants et de magasins à distance de marche. Le taxi était le seul moyen de transport.

Points positifs: As the lead photo shows, the breakfast hall is stunning, a gilded and ornamented treasure in itself, complemented by travel artifacts in the surrounding anterooms... while the food is comprehensive and delicious. The ceilings in the bedrooms are very high, you really feel like you are staying in a palace, with room furnishings to match.. and everything worked! The location is ideal for exploring the fading riches of Naples, and the hotel staff were very helpful especially with taxis on checkout. Would definitely stay here again!

Points négatifs: No non-emergency stair access to the bottom level. That beautiful breakfast hall has water damage in the ceiling. Hard to fault it otherwise, although my mum would have liked breakfast to start earlier than 7:30 am (but this is Italy!)

Points positifs: Chambres et les lits confortables La situation est juste parfaite

Points négatifs: Debut de service du petit déjeuner un peu tard Pas de bar Ascenseur petit et Pas d’accès aux chambres par des escaliers

Points positifs: Le personnel à la réception

Points négatifs: Le quartier prêt d’un bar

Points positifs: The hotel was lovely and service was great. We had a beautiful setting for breakfast. We would stay here again.

Points négatifs: It is a bit sad that the surrounding area has a lot of graffiti but it doesn't detract from the charm of the hotel or the area as a whole.

Points négatifs: For the price you pay per night there are NO amenities to speak of. Other then the free breakfast, which is just so,so. there is no coffee pot in the rooms, no restaurant for a late night snack, location is great for the sights, but not close to public transportation . Staff is great, very clean rooms. Over priced for what you get.

Points positifs: the location was great

Points négatifs: never found the breakfast or coffee and the beds were terrible.

Points positifs: we enjoyed the property, with a beautiful and historic room for breakfast, near some interesting sites

Points négatifs: Very narrow streets on the way to the property, but parking was nearby and well-marked.

Points positifs: The staff are great really helpful and nothing is too much trouble

Points positifs: Good location and friendly staff. Room was comfortable.

Points positifs: A bit off the beaten path, and quiet. Able to walk to a restaurant at night!

Points positifs: Le petit déjeuner

Points négatifs: Un des lits n était pas fait à notre arrivée. Nous avons attendu 30 minutes avant qu'un employé vienne faire le lit en soupirant! Personnel à la réception peut aimable Manque de prise électrique : il n'y avait que celles des lampes de chevet

Points positifs: Personnel très accueillant. Excellentes suggestions pour restaurants a proximité - Demeter - très, très bon et Pulcinella très bien. Bien placé.

Points négatifs: Le trouver en voiture ainsi que le parking proposé est très difficile.