Avis des utilisateurs
NOTE GLOBALE
6,4
Bien
Basé sur 130 avis
Note générale
6,3
Embarquement
6,7
Confort
6,4
Équipage
6,8
Divertissement
6,5
Repas
5,5
Infos Norwegian Air UK
| Code IATA | DI |
|---|---|
| Itinéraires | 26 |
| Itinéraire le plus populaire | New York John-F.-Kennedy à Londres-Gatwick |
| Aéroports desservis | 14 |
| Aéroport le plus populaire | Londres-Gatwick |
Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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8,6
Points négatifs : I FORGOT MY SPECIAL CUSHION SEAT PAD AT SEAT 11G I REALLY NEED IT WHEN I FLY BACK ON 10 TH CAN YOU HELP ME TO GET IT BACK PLEASE?
avis de
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2,0
Points négatifs : Kayak organizers were not great.
avis de
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8,6
Points négatifs : Not cancelling flight and informing us of this at 12.04 am. Making out it was due to bad weather and persistently lying about this to avoid refunding the cost of the flight. Which meant I had to apply for a refund through the ADR. Disappointing handling at the airport. Very unsupportive. This was a shame as the flight itself was excellent. Comfortable and great in flight entertainment.
avis de
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10,0
Points négatifs : All good and according to plan.
avis de
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5,3
Points négatifs : No food or drink service. No pillow or blanket. I would have expected this for a long international flight.
avis de
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7,6
Points positifs : The crew was nice but only interacted with you if you had made a meal purchase, not included by default for an international flight nor are any drinks or snacks, or were going to make an in-flight purchase. For future reference, Norwegian Airlines is essentially Spirit Airlines with more legroom.
Points négatifs : Better communication before booking on what was not included with the fare.
avis de
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8,0
Points positifs : Nice leg room cause I purchased the seat.
Points négatifs : You guys can offer at least water to the passenger without begging for it. It was clear that you have to purchase food before you get on plan. Especially for international flights. Come on you guys are making enough money you can afford to offer water AT LEAST. SHAME ON YOU!
avis de
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5,0
Points positifs : There were movies on board and check in was easy
Points négatifs : The crew was awful. They were rude and didn’t let me have water even though I payed for it. The vegetarian option was very bad.
avis de
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4,0
Points positifs : comfortable seat cushions
Points négatifs : USB outlets did not work. no outlets to plug in my laptop. no free water or coffee or juice on a 9+ hours transcontinental flight??!!! outrageous!! not many choices for food. need a better menu more legroom needed. crew was not pleasant or friendly movie selection too limited
avis de
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2,0
Points positifs : We got bumped over our previous flight. DO NOT FLY WITH THEM. THEY OVERBOARD
avis de
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3,0
Points négatifs : It was not through Norwegian Air it was another company. It was as if we were flying a domestic flight. No comfort at all. Make sure you pay the extra fee for a meal because they include no food or drinks. Be sure to bring an iPad with movies because they don't supply any entertainment at all.
avis de
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5,3
Points négatifs : Way too cramped for such a long flight
avis de
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4,0
Points négatifs : They didn't offer any beverages at all for a 10 hour flight! Not even water.
avis de
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7,0
Points positifs : There was a long delay that cause me to miss my Transfer. Staff was not really helpful.
Points négatifs : Staff could improve their service.
avis de
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4,0
Points négatifs : They couldn't check my luggage all the way to Tallinn. Ot was a real nuisance picking it up, waiting two hours for Air Baltic to open so I could check in and through security again. Not pleasant! Also I booked with Norwegian, but we flew in a less comfortable plane.
avis de
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9,0
Points positifs : Cheap!
avis de
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2,6
Points positifs : Nothing bad experience and poor foursomes service. Will never fly again with them
Points négatifs : Customer service is abysmal. Didn’t get offered a drink or food until 4 1/2hrs into a 8hr flight. Flights delayed and cancelled and didn’t even look after us half decent. No food vouchers or taxi back to airport. Waiting in lines for hours with no one at desk. I could go on but no room to type
avis de
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6,0
Points négatifs : It would be nice if they would give all passangers free food and drinks
avis de
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3,3
Points positifs : Nothing really
Points négatifs : Delays and cancellations on every flight with them. Incredibly poor customer service. Had to wait 4 1/2hrs into a 8hr flight for any drink to be served. No updates on delays whilst at gate or during flight. Much more to say but not enough space to type
avis de
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2,0
Points positifs : Nothing. The flight was delayed, caused us to miss our connection. 700$ additional to get us to our final destination.
Points négatifs : The staff ignored us. If you want to be ignored, starve, die of thirst, and miss your next flight the. Norwegian air is the airline for you.
avis de
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8,4
Points positifs : Flight was on time The cru was very friendly and helpful Smooth ride
Points négatifs : I am a size 6 women and the chair are way too small And narrow
avis de
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8,0
Points positifs : Some of the crew were great but some had some sort of attitude problem
Points négatifs : Better food for the morning portion
avis de
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6,0
Points négatifs : Be careful when booking as without paying extra for a food package (which I didn't know about through any communication with Kayak or Norwegian airlines) you won't even get water. The crew didn't even make eye contact to those of us without the food package.
avis de
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8,3
Points positifs : Crew great, seat comfortable (Hi Fly)
Points négatifs : My wife and I had a long gap between hydrating and wished the crew could have offered beverage service more often.
avis de
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2,0
Points positifs : Anything
Points négatifs : almost all
avis de
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3,0
Points positifs : Not much
Points négatifs : The flight could have been flown by the airline awe booked not by another airline from another country
avis de
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4,3
Points positifs : One very nice crew member and one who refused to fill my very small bottle with water since I did not want to use plastic for ethical reasons. If I wanted water I was forced to go against my principles.
Points négatifs : Beverage service after takeoff and before landing. I couldnt believe they didn’t even serve drinks. Larger seats. Thanks.
avis de
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5,6
Points positifs : Spacious seats
Points négatifs : Hospitality and entertainment
avis de
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10,0
Points positifs : Upgraded to premium for very reasonable price.
avis de
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10,0
Points positifs : Fantastic comfort for the price.
avis de
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3,3
Points positifs : The seat Reclined back.
Points négatifs : No meal was included, the TV screen was too small, no free drinks and to pay for enough coffee..
avis de
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5,2
Points positifs : Zero frills. Not a glass of water, a set of head phones or glance of the staff unless you paid for it. You get what you pay for and nothing came without a cost
Points négatifs : More leg room would have been nice. Maybe one complimentary drink for over a 7 hour flight. Don’t forget to fill up your water bottle
avis de
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7,6
Points négatifs : Noise in the bulkhead kitchen area
avis de
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6,8
Points négatifs : No movie on a long flight?
avis de
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6,0
Points positifs : Crew was nice and the seats were fine. It was a short flight so I didn’t expect any more than the basics. I do find it strange to have to pay for little snacks or a can of soda.
Points négatifs : Free snack/soda
avis de
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6,0
Points positifs : It was good
avis de
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8,0
Points positifs : Very nice plane.
Points négatifs : Seats not very comfortable
avis de
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5,2
Points négatifs : Never sent boarding pass nor options to purcahse bags. Had to pay $100 baggage fee at the counter.
avis de
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10,0
Points négatifs : All around pleasant experience
avis de
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7,0
Points négatifs : Kiwi.com said in ALL their communications that the weight limit for carry on luggage was 7 kilograms, even though Norwegian air's website said the limit was a much more reasonable (but still skimpy) 10 kilograms. When we got to the airport, they confirmed it was 10 kg.
avis de
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2,0
Points positifs : Nothing
Points négatifs : Any sort of hint that my passport expiring within the next three months would be an issue. I was not made aware until I got to London now I am stranded here thanks
avis de
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4,8
Points positifs : Almost nothing but the price.
Points négatifs : Tighter seats couldn't have been possible. It took an hour for the crew to warm up some food for aq child. They were intent on selling duty-free stuff.
avis de
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7,2
Points positifs : Easy flight, on time, polite and informative crew
Points négatifs : It was pretty standard— very functional, which is what we expected
avis de
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5,3
Points négatifs : Lost bags!
avis de
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4,5
Points négatifs : the boarding was slow
avis de
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6,4
Points positifs : Value, and you get what you pay for, not paying for things you do not need or want
Points négatifs : Nothing really, it is a low cost airline. You get what you pay for
avis de
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8,0
Points positifs : Very very nice crew on Check in San Francisco.
Points négatifs : Some spiritual movies available on the plane
avis de
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2,0
Points négatifs : Flight was canceled after waiting 4 hours due to plane technical difficulties. No customer service to get to destination. While I know I will get a refund for Norwegian, not sure I will with the connecting flight. Had to go to a different airport and pay a lot more money and getting in a day. United
avis de
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5,6
Points négatifs : I don't like the fact that they nickle and dime you for food and different comforts
avis de
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9,0
Points négatifs : Flight delay not posted at airport, I did get a notification from kayak; flight took off even later because of “paperwork”
avis de
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3,2
Points négatifs : Everything.
avis de
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10,0
Points positifs : everything
Points négatifs : the pricing on the items in the menu..., oh and take cash!
avis de
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4,6
Points positifs : Nothing... terrible experience. I’m 6’.3” tall absolutely no legroom. I verything was for sale during the 9 hours flight. Not even some free water. The cabin crew members were unfriendly.... nasty!
Points négatifs : This airline need to go out of business ASAP.... very poor customer service.
avis de
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4,3
Points positifs : The seat was comfortable. Left late but arrived on time.
Points négatifs : Booked through a service so didn't know no food or water free on a trans-Atlantic flight. Flight "boarded" 1.5 hrs before the take-off time. We were connecting, so rushed to the gate without food or water. Then just sat in a locked area. Only sandwich available on flight--7 Euros. Water was 3E.
avis de
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3,0
Points négatifs : waited in long lines to board for no reason
avis de
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2,4
Points positifs : The plane was super nice and new.
Points négatifs : Plane took off 2 hours late while we all sat on the plane with no water. They also ran out of food so there was nothing to eat. The crew sounded like they had no idea what was going on, kept giving these updates— and then going back on what they said earlier. So disorganized and hot on that plane.
avis de
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8,6
Points négatifs : Staff were friendly and professional. The food was okay but nothing special. The seats were good, but a little firm which may cause problems on longer flights.
avis de
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10,0
Luggage Allowance Confusion
Points négatifs : We just hoped that we were given an advanced explanation on the Luggae Allowance we were allowed based on our ticket as coordinated by Kiwi.com
avis de
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2,3
Points positifs : Nothing
Points négatifs : Don't have dinner. I must payed for eat something. The seats are very small. Is uncomfortable. Never more I Will fly with this Air company.
avis de
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6,0
Satisfactory
Points positifs : Flight attendants very friendly
Points négatifs : Difficult to get water during flight. 2 hour delay sitting on the tarmac at airport.
avis de
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8,6
Points négatifs : I FORGOT MY SPECIAL CUSHION SEAT PAD AT SEAT 11G I REALLY NEED IT WHEN I FLY BACK ON 10 TH CAN YOU HELP ME TO GET IT BACK PLEASE?
avis de
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8,6
Points négatifs : Not cancelling flight and informing us of this at 12.04 am. Making out it was due to bad weather and persistently lying about this to avoid refunding the cost of the flight. Which meant I had to apply for a refund through the ADR. Disappointing handling at the airport. Very unsupportive. This was a shame as the flight itself was excellent. Comfortable and great in flight entertainment.
avis de
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10,0
Points négatifs : All good and according to plan.
avis de
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9,0
Points positifs : Cheap!
avis de
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10,0
Points positifs : Upgraded to premium for very reasonable price.
avis de
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10,0
Points positifs : Fantastic comfort for the price.
avis de
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10,0
Points négatifs : All around pleasant experience
avis de
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9,0
Points négatifs : Flight delay not posted at airport, I did get a notification from kayak; flight took off even later because of “paperwork”
avis de
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10,0
Points positifs : everything
Points négatifs : the pricing on the items in the menu..., oh and take cash!
avis de
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8,6
Points négatifs : Staff were friendly and professional. The food was okay but nothing special. The seats were good, but a little firm which may cause problems on longer flights.
avis de
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10,0
Luggage Allowance Confusion
Points négatifs : We just hoped that we were given an advanced explanation on the Luggae Allowance we were allowed based on our ticket as coordinated by Kiwi.com
avis de
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7,6
Points positifs : The crew was nice but only interacted with you if you had made a meal purchase, not included by default for an international flight nor are any drinks or snacks, or were going to make an in-flight purchase. For future reference, Norwegian Airlines is essentially Spirit Airlines with more legroom.
Points négatifs : Better communication before booking on what was not included with the fare.
avis de
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8,0
Points positifs : Nice leg room cause I purchased the seat.
Points négatifs : You guys can offer at least water to the passenger without begging for it. It was clear that you have to purchase food before you get on plan. Especially for international flights. Come on you guys are making enough money you can afford to offer water AT LEAST. SHAME ON YOU!
avis de
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7,0
Points positifs : There was a long delay that cause me to miss my Transfer. Staff was not really helpful.
Points négatifs : Staff could improve their service.
avis de
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8,4
Points positifs : Flight was on time The cru was very friendly and helpful Smooth ride
Points négatifs : I am a size 6 women and the chair are way too small And narrow
avis de
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8,0
Points positifs : Some of the crew were great but some had some sort of attitude problem
Points négatifs : Better food for the morning portion
avis de
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8,3
Points positifs : Crew great, seat comfortable (Hi Fly)
Points négatifs : My wife and I had a long gap between hydrating and wished the crew could have offered beverage service more often.
avis de
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7,6
Points négatifs : Noise in the bulkhead kitchen area
avis de
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6,8
Points négatifs : No movie on a long flight?
avis de
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8,0
Points positifs : Very nice plane.
Points négatifs : Seats not very comfortable
avis de
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7,0
Points négatifs : Kiwi.com said in ALL their communications that the weight limit for carry on luggage was 7 kilograms, even though Norwegian air's website said the limit was a much more reasonable (but still skimpy) 10 kilograms. When we got to the airport, they confirmed it was 10 kg.
avis de
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7,2
Points positifs : Easy flight, on time, polite and informative crew
Points négatifs : It was pretty standard— very functional, which is what we expected
avis de
-
8,0
Points positifs : Very very nice crew on Check in San Francisco.
Points négatifs : Some spiritual movies available on the plane
avis de
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2,0
Points négatifs : Kayak organizers were not great.
avis de
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5,3
Points négatifs : No food or drink service. No pillow or blanket. I would have expected this for a long international flight.
avis de
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5,0
Points positifs : There were movies on board and check in was easy
Points négatifs : The crew was awful. They were rude and didn’t let me have water even though I payed for it. The vegetarian option was very bad.
avis de
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4,0
Points positifs : comfortable seat cushions
Points négatifs : USB outlets did not work. no outlets to plug in my laptop. no free water or coffee or juice on a 9+ hours transcontinental flight??!!! outrageous!! not many choices for food. need a better menu more legroom needed. crew was not pleasant or friendly movie selection too limited
avis de
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2,0
Points positifs : We got bumped over our previous flight. DO NOT FLY WITH THEM. THEY OVERBOARD
avis de
-
3,0
Points négatifs : It was not through Norwegian Air it was another company. It was as if we were flying a domestic flight. No comfort at all. Make sure you pay the extra fee for a meal because they include no food or drinks. Be sure to bring an iPad with movies because they don't supply any entertainment at all.
avis de
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5,3
Points négatifs : Way too cramped for such a long flight
avis de
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4,0
Points négatifs : They didn't offer any beverages at all for a 10 hour flight! Not even water.
avis de
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4,0
Points négatifs : They couldn't check my luggage all the way to Tallinn. Ot was a real nuisance picking it up, waiting two hours for Air Baltic to open so I could check in and through security again. Not pleasant! Also I booked with Norwegian, but we flew in a less comfortable plane.
avis de
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2,6
Points positifs : Nothing bad experience and poor foursomes service. Will never fly again with them
Points négatifs : Customer service is abysmal. Didn’t get offered a drink or food until 4 1/2hrs into a 8hr flight. Flights delayed and cancelled and didn’t even look after us half decent. No food vouchers or taxi back to airport. Waiting in lines for hours with no one at desk. I could go on but no room to type
avis de
-
6,0
Points négatifs : It would be nice if they would give all passangers free food and drinks
avis de
-
3,3
Points positifs : Nothing really
Points négatifs : Delays and cancellations on every flight with them. Incredibly poor customer service. Had to wait 4 1/2hrs into a 8hr flight for any drink to be served. No updates on delays whilst at gate or during flight. Much more to say but not enough space to type
avis de
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2,0
Points positifs : Nothing. The flight was delayed, caused us to miss our connection. 700$ additional to get us to our final destination.
Points négatifs : The staff ignored us. If you want to be ignored, starve, die of thirst, and miss your next flight the. Norwegian air is the airline for you.
avis de
-
6,0
Points négatifs : Be careful when booking as without paying extra for a food package (which I didn't know about through any communication with Kayak or Norwegian airlines) you won't even get water. The crew didn't even make eye contact to those of us without the food package.
avis de
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2,0
Points positifs : Anything
Points négatifs : almost all
avis de
-
3,0
Points positifs : Not much
Points négatifs : The flight could have been flown by the airline awe booked not by another airline from another country
avis de
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4,3
Points positifs : One very nice crew member and one who refused to fill my very small bottle with water since I did not want to use plastic for ethical reasons. If I wanted water I was forced to go against my principles.
Points négatifs : Beverage service after takeoff and before landing. I couldnt believe they didn’t even serve drinks. Larger seats. Thanks.
avis de
-
5,6
Points positifs : Spacious seats
Points négatifs : Hospitality and entertainment
avis de
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3,3
Points positifs : The seat Reclined back.
Points négatifs : No meal was included, the TV screen was too small, no free drinks and to pay for enough coffee..
avis de
-
5,2
Points positifs : Zero frills. Not a glass of water, a set of head phones or glance of the staff unless you paid for it. You get what you pay for and nothing came without a cost
Points négatifs : More leg room would have been nice. Maybe one complimentary drink for over a 7 hour flight. Don’t forget to fill up your water bottle
avis de
-
6,0
Points positifs : Crew was nice and the seats were fine. It was a short flight so I didn’t expect any more than the basics. I do find it strange to have to pay for little snacks or a can of soda.
Points négatifs : Free snack/soda
avis de
-
6,0
Points positifs : It was good
avis de
-
5,2
Points négatifs : Never sent boarding pass nor options to purcahse bags. Had to pay $100 baggage fee at the counter.
avis de
-
2,0
Points positifs : Nothing
Points négatifs : Any sort of hint that my passport expiring within the next three months would be an issue. I was not made aware until I got to London now I am stranded here thanks
avis de
-
4,8
Points positifs : Almost nothing but the price.
Points négatifs : Tighter seats couldn't have been possible. It took an hour for the crew to warm up some food for aq child. They were intent on selling duty-free stuff.
avis de
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5,3
Points négatifs : Lost bags!
avis de
-
4,5
Points négatifs : the boarding was slow
avis de
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6,4
Points positifs : Value, and you get what you pay for, not paying for things you do not need or want
Points négatifs : Nothing really, it is a low cost airline. You get what you pay for
avis de
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2,0
Points négatifs : Flight was canceled after waiting 4 hours due to plane technical difficulties. No customer service to get to destination. While I know I will get a refund for Norwegian, not sure I will with the connecting flight. Had to go to a different airport and pay a lot more money and getting in a day. United
avis de
-
5,6
Points négatifs : I don't like the fact that they nickle and dime you for food and different comforts
avis de
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3,2
Points négatifs : Everything.
avis de
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4,6
Points positifs : Nothing... terrible experience. I’m 6’.3” tall absolutely no legroom. I verything was for sale during the 9 hours flight. Not even some free water. The cabin crew members were unfriendly.... nasty!
Points négatifs : This airline need to go out of business ASAP.... very poor customer service.
avis de
-
4,3
Points positifs : The seat was comfortable. Left late but arrived on time.
Points négatifs : Booked through a service so didn't know no food or water free on a trans-Atlantic flight. Flight "boarded" 1.5 hrs before the take-off time. We were connecting, so rushed to the gate without food or water. Then just sat in a locked area. Only sandwich available on flight--7 Euros. Water was 3E.
avis de
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3,0
Points négatifs : waited in long lines to board for no reason
avis de
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2,4
Points positifs : The plane was super nice and new.
Points négatifs : Plane took off 2 hours late while we all sat on the plane with no water. They also ran out of food so there was nothing to eat. The crew sounded like they had no idea what was going on, kept giving these updates— and then going back on what they said earlier. So disorganized and hot on that plane.
avis de
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2,3
Points positifs : Nothing
Points négatifs : Don't have dinner. I must payed for eat something. The seats are very small. Is uncomfortable. Never more I Will fly with this Air company.
avis de
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6,0
Satisfactory
Points positifs : Flight attendants very friendly
Points négatifs : Difficult to get water during flight. 2 hour delay sitting on the tarmac at airport.
avis de
Statut du vol
Itinéraires proposés par Norwegian Air UK
Itinéraires populaires
Vol
Origine
Destination
dim.
lun.
mar.
mer.
jeu.
ven.
sam.
D
L
M
M
J
V
S
7502
Rio De Janeiro
GIG
Londres
LGW
7018
New York
JFK
Londres
LGW
7017
Londres
LGW
New York
JFK
7096
Los Angeles
LAX
Londres
LGW
7095
Londres
LGW
Los Angeles
LAX
7043
Londres
LGW
Miami
MIA
7044
Miami
MIA
Londres
LGW
7058
Orlando
MCO
Londres
LGW
7173
Londres
LGW
San Francisco
SFO
7174
San Francisco
SFO
Londres
LGW
7057
Londres
LGW
Orlando
MCO
7148
Boston
BOS
Londres
LGW
7147
Londres
LGW
Boston
BOS
7501
Londres
LGW
Rio De Janeiro
GIG
7505
Londres
LGW
Buenos Aires
EZE
7506
Buenos Aires
EZE
Londres
LGW
Aéroports populaires desservis par Norwegian Air UK
- Aéroport Londres-Gatwick (LGW)
- Aéroport New York John-F.-Kennedy (JFK)
- Aéroport Los Angeles (LAX)
- Aéroport Boston Logan Intl (BOS)
- Aéroport San Francisco (SFO)
- Aéroport Miami (MIA)
- Aéroport Aéroport international Ezeiza de Buenos Aires (EZE)
- Aéroport Orlando (MCO)
- Aéroport O'Hare de Chicago (ORD)
- Aéroport Denver (DEN)
- Aéroport Austin-Bergstrom (AUS)
- Aéroport Rio De Janeiro Rio de Janeiro-Galeão (GIG)
- Aéroport Tampa (TPA)
- Aéroport Seattle/Tacoma Intl (SEA)
Coordonnées de Norwegian Air UK
- DI Code IATA
- +44 (0)330 828 0854 Appeler
- norwegian.com/uk Consulter
Flightstats.com fournit les données sur les statuts de vols, les annulations, et les retards. Les données de Flightstats peuvent ne pas être exactes. Veuillez toujours confirmer les informations indiquées ici directement auprès de votre compagnie aérienne.