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Clean and quiet. Breakfast selection was limited and quality was not very good. Having stayed at other Ayres properties, I expected better. The free hot breakfast was a main reason for booking here.
great value, friendly and helpful staff, comfortable clean rooms with great beds/bedding
breakfast. Good value.
The location in proximity to Angels stadium was fantastic. Nice decor, clean and quiet rooms, good breakfast.
The actual room was fine, just as you would expect from any non-budget hotel. On the online booking site it was described as a "boutique hotel" in an excellent location. There was nothing special about the place. I have no idea why it was described as "boutique." I booked there based on the description to give my daughter a different experience than the other hotels on our vacation, but it was very similar to the Doubletree we stayed at in Flagstaff on our drive out. I don't know what I expected, but I was certainly not impressed. The price was about double what it should have been for a similar room at a name brand hotel chain. I would NOT book a room there again. Website reviews also stated hotel was 0.7 miles from Angels Stadium. According to my car odometer and Google Map App it was closer to 1.1-1.2 miles, too far for my daughter to walk in summer heat. If you have to drive to get where you are going anyway, location is NOT an advantage as advertised.
The staff was extremely helpful and knowledgeable. They helped us save money by booking a town car to the airport. The free breakfast was great. I liked that check out wasn't until 12pm. The hotel was located a short bus trip from Disneyland. For $5 we could by an all day bus pass. The bus drivers were always friendly and on time in most instances.
I love the shuttles that they have for Disneyland. It's probably a 10-15 minute ride over depending on traffic. All the shuttle drivers are nice and helpful. Rooms are always clean and nice staff are friendly and have cookies at the front desk if you ask. When we tried to go to Disney on Sunday they changed the bus schedule on us. We didn't know until 15 minutes after the shuttle was supposed to arrive and we asked. If you stay and go to the park keep up on shuttle schedules because they change! Paying $15 a night for your own hotel parking kinda sucks too.
We arrived early and they accommodated us with an early check-in. The room was standard and pretty clean. The hotel staff was great and even helped us find a great sushi place to go for dinner. The housekeeping staff was great as well. For a quick trip, the overall experience exceeded my expectations for paying such a cheap price. Would definitely return.
Like everyone, I liked the warm chocolate chip cookie. The staff was friendly and helpful. The location was convenient. Most people seemed to be there for Disneyland visits and I was not but nobody got on my nerves. Parking lot was under renovation so there was no self parking. Fortunately they did not charge for in and out. Fitness center could use some more machines. A heads up when I booked the room about the parking situation would have been nice,
The location, facilities and friendly staff Food service closed by 11pm on Saturday night
The fire pit. The cash deposit and the pay $15 to park your car. Totally was not describes prior to purchase or I would have stayed at the Embassy suites.
The room was very spacious and for the most part, clean. The view from our room was great, we could see Angels stadium. The carpet could use a deep cleaning. My son is a crawler and we didn't realize the floor wasn't clean (to the eye, it looks pristine), it's a dark carpet and hides a lot. My son's knees and hands were black from the carpet, for the short time we allowed him to explore. The hotel is next to a hospital, so there is a lot of noise from sirens. It wasn't too bad, and easily ignored. A little disappointed wifi was not included for the amount we spent on the room.
They just need to service better at the bar and deploy more people during peak times
Complementary warm free choco chip cookies upon check in, they were soft and yummy! My son loved that! the beds are the comfiest hotel beds I have ever slept in. Was worried that the ambulances at the nearby hospital would keep us up but the beds were so wonderful that I slept like a little baby. SUPER clean lots of fun things around to do including a complimentary shuttle bus to Disney resort! Only 8 minute drive, SUPER quick! Also the night time driver Ray is a lot of fun! He did little magic tricks and told cute jokes. He also gave my son another free cookie and even a free Mickey mouse calendar! My son wrote Ray a letter telling him that he was "the best driver EVER". They overcharged me. I had two rooms for 4 nights and upon checking in to my room I looked at my bank acct and each room was charged a separate $100?? Called the front desk and had to get my bank on the phone but they took care of it. Had to go without some vacation money for a few days. Then the front desk manager accidentally charged another $100 to my card, leaving me without $300 of my vacation money for several days. Uncool. They did their best to fix their mistakes but didn't offer any compensation for me having to go without my spending money which I was upset about.
No breakfast. Valet didn't know how to get to the pool.
Bed was supper comfortable Parking situation. The parking lot was full in front of the building. I had two cars and was told I wouldn't be charged for parking one. That wasn't not true. Also. When they parking lot was full. There was no one there directing anyone to the other parking structure. I had to guess and ended up across the street in what I was later told was a federal building parking lot and that I had to move my car before it was towed. The hotel said that I had to park in there structure. I asked how I was suppose to know where it was and the guy just said I'm sorry. It was right there. I was like, right where, there are no signs. Long story short. I paid for 30 min of parking at a federal building parking lot. Instead of the hotel.
Very run down
Nothing The place looks nice once entering the lobby, but it's all down hill when you reach the rooms. Dirty, run down dump.
Les équipements et l'ambiance étaient parfaits. Le personnel était sympa. La piscine était bondée, alors une autre piscine serait appréciable.
Nous avons particulièrement apprécié le spa pour se détendre après des heures passées à Dysneyland. Pratique :achat des tickets pr Dysneyland Hôtel immense et totalement anonyme. Un peu éloigné de Dysneyland (20mn de marche) ou navette à 4 dollar/jr et par personne.
Un super hôtel pour séjourner au moment afin d'aller à Disneyland. Il n'y a rien.
Le Lobby principal est agréable et des articles de toilette étaient de super qualité Le personnel de la réception était petit et désagréable. Chambres démodées qui auraient besoin d'un peu de rénovation.
Très rapide au Le check-in système un peu lent
L'hôtel est bien situé Tout le reste était nul.
La décoration était agréable quand on est arrivé à l'intérieur de la chambre Ils n'ont nettoyé notre salle de bain qu'une seule fois pour un séjour de 2 jours
Les chambres sont spacieuses, propres et confortables. C'est génial de pouvoir prendre une navette gratuite pour aller et revenir de Disneyland, à deux minutes de l'hôtel ! Le petit déjeuner, qui était n'était pas compris dans le prix et était un peu cher pour une famille de 4 personnes.
Très confortable, le service est de bonne qualité, belle piscine d'eau de mer.
Près du parc Disney La chambre avait une odeur
Très bon hôtel avec une excellent jardin. Idéalement situé près du parc d'attractions Disney. Nous pouvions voir les feux d'artifice depuis notre chambre. Le lavabo de la salle de bain et la douche ne s'évacuaient pas.
J'ai adoré cet endroit ! Très propre, personnel sympathique, à proximité de Disneyland!!
La moquette de la tour jardin est sale.
Roger le réceptionniste/chauffeur. S'est démené pour arranger les choses. Le fait que nos chambres ne soient pas prêtes à 15h. Ils ont essayé de nous donner d'autres chambres. Les clés ne marchaient pas car ils les ont donné à quelqu'un d'autre. Un seul ascenseur fonctionnait. Une très mauvaise expérience.
Les lits étaient très confortables Les salles de bain étaient très petites
Un service de navette vers le parc, un personnel aimable, une grande chambre et une belle piscine L'évacuation de la douche était légèrement bouchée, la télécommande de la télévision avait besoin de piles, restaurant trop cher
La chambre était confortable, un service de navette passe toutes les 30 minutes La moquette était en très mauvais état et sale dans le couloir
Ils ont le personnel excellent et tout l'hôtel était très propre à l'intérieur Le prix du restaurant était trop cher pour une famille
The room is very clean and spacious The foods are expensive and don"t have much choices same as the stuffs that they sell in their gift shop like bottle water and all others
Fantastic location (close to downtown Anaheim, Disneyland, Angel Stadium, The Pond, Orange, I5/I57/I55/I22...), great facilities (tasty food, very nice interior and rooms), and efficient staff. I was disappointed that the continental breakfast was not free; the food in general was a little overpriced, but very good.
Breakfast is outstanding each morning. Great staff, servicing of room and perfect location. Super Clean room. Will DEFINITELY stay again... Parking was very limited at the hotel. Seems to be a war between the adjacent college with the college having most of the parking spaces. Makes it really hard for the hotel patrons. They WILL tow you if you park in the wrong place (the staff warns you about this)
For what we needed the location was excellent (walking distance to Angel Stadium) and a CVS within a mile. The staff was incredibly nice and attentive. Room service was brought timely and the food was hot. The buffet breakfast was plentiful and catered to everybody's taste buds. The indoor pool area was clean and kid friendly. The Valet staff was extremely friendly even though we didn't use valet he always gave a warm greeting, ensured our needs were met, if I could remember his name, he'd get a kudos. The architecture of the inside of the hotel was very appealing for me. I loved how you could walk out of your room, look down and see the bar/restaurant area. There were four of us, two adults two young kids 8 & 5. Between the breakfast, the evening gathering, location and indoor pool, this hotel pretty much met all of our needs. The reason why this hotel didn't get a 5-star rating from us was because of a few different things. First poor maintenance upkeep of the room. The shower door handle was broke from the outside so we had to open the shower door for the kids when they needed to shower. Paint peeling from the bathroom Doors Big patches, you can't miss it.There was one remote for two TVs. The sliding glass patio door latch took two adults to relatch. The security latch on the inside of the room door, screws were coming out of the door. It almost looks as if somebody tried to kick the door and from the bottom of the door. And the couch in the living room area was extremely uncomfortable ito was extremely narrow and the cushions gave away easily. It cost $18 per night to park there.
Rooms are nice and clean. Breakfast is good. Prime location I got 1 item dry cleaned and they lost my item. I was stressed and pissed off that they couldn't find it. After a full day of them searching everywhere they finally found it. Apparently someone didn’t do their job right. Other then this little incident it was nice. It wouldn’t hurt if they updated the fitness center. Good, but I've stayed in hotels that I paid less and the gym was more up-to-date.
We like the convenient and easy access.. The staff were pleasant and helpful. Did not like extra payment for parking daily.
Good localisation No place on parking
I was very impressed with the way this hotel was run. The staff was courteous, everything was clean, nothing was in shambles. The breakfast was great, and the complementary drinks in the evening was actually a great gathering place. My room was spacious. A wonderful overall experience. The only problem I had with my room was that the bedroom tv was not showing all the channels. It didn't bother me that much, seeing that I didn't mention it until I was checking out, and they sent someone to fix it as I was leaving.
close to Disney land, free parking Poor reciption, I was denied the breakfast untill I contacted booking . com and the spoke to the manager who solved the issue
clean rooms Rude staff and very limited parking. I had to walk fairly far with bags ect. Hidden parking fees of $10.
Complementary breakfast buffet was amazing. Walking distance to Angel Stadium and close to Disney Land. Very nice suite rooms and awesome views. It would be nice if they didn't charge for parking.
Les chambres sont grandes et le petit déjeuner était super. Le gars qui s'occupe des gaufres était vraiment sympa, très agréable avec tous les enfants. Les lits sont confortables et c'est très bien situé. L'air conditionné servait à rien. Il était réglé sur 15 degrés. Il n'a jamais rafraîchi la chambre du tout.
Le réceptionniste, et les gens qui travaillent avec les clients Chambres dans la moyenne
Bien situé. La qualité n'est pas à la hauteur des autres hôtels Sheraton
Check in anticipé. J'ai été facturé 18$ pour le parking.
Bien situé, bon rapport qualité/prix, services. Les lits étaient très bruyants, les oreillers étaient inconfortables
hotel bien situé et proche de Disney Land. La piscine est un plus pour les enfants. La qualité des 2 restaurants de l'hotel n'est pas trés bonne. L'acceuil du restaurant pour le petit dejeuner est médiocre.
Bien situé Les chambres ont besoin d'être rénovées, très vieux et usé. La télévision était cassée et ne marchait pas. Le personnel n'a rien fait pour le résoudre.
Le service est excellent et le personnel était très sympathique et gentil.
L'emplacement était génial. Le jet de la douche pourrait être un peu rénovées.
Le personnel est sympathique. La chambre était très grande. Très propre. Tout avait l'air neuf. Les jardins étaient géniaux, dont une piscine et un spa. Très belle salle de gym. On peut facilement aller à pied à plusieurs bons restaurants. Chaque fois que je vais à Anaheim je reviendrai ici. La chambre sentait un peu le renfermé lorsque je suis entré. Probablement parce que le jour avant il y avait une grande pluie et vent tempête. Rien de mal, je l'ai juste remarqué. Le stationnement libre-service pourrait être un cauchemar. Le parking était complet, mais j'ai eu de la chance, quand je suis arrivé il y avait quelqu'un près de la façade de l'hôtel qui partait.
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I had a problem with another room being extremely loud and disruptive,, the front desk and security took care of the situation, quickly. Also, the GM comped my valet charges...still not what I expected from a hotel like this.
Good hotel, excellent location. Clean and comfortable. The music in the lobby is a bit loud.
I liked the pool, room size, little market downstairs with reasonable prices, location to where I was going and the feel of the hotel. There is a mini refrigerator that you can fill up. I like the concept, instead of an overpriced minibar. The front desk was confused as to when breakfast ended. (We were told 8am which is ridiculous, but it was actually 9:30.) we missed a few days due to thinking we missed it. The carpet and little features could be updated, but for the most part it was clean. We would stay again.
We loved our room with a view. Even though the hotel was busy with dance competition and softball teams, our room was quiet and service was great. We will definitely be back soon!
roomy, price and location Long wait for checking in and room availability; wifi did not work for our iPhones and computer. These devices worked in all hotels preceding this one.
The hotel is centrally located and six minutes from the airport, making it a great choice if you've an early morning departure or late night arrival. Our room was very quiet. The Marketplace was great for snacks and provided a good selection of tasty foods. The staff was friendly and the bed comfortable. The parking fee of $22-24 per night seems excessive for a suburb like Irvine which is pretty much made of concrete, shopping malls and parking lots. The sink drain didn't work properly, one of my pet peeves in a hotel in any price category and unexpected in this type of hotel.
Impressive, grand entry, airily quick check-in, comfortable beds, clean shower Music at the bar was so loud you couldn't hold a conversation. In addition the check-in attendant never told me details, such check-out time or that a continental breakfast was included ( I had to ask the next morning). They seemed rushed and ready for the next customer. Another issue was non-smoking on a designated non-smoking floor. I smelled smoke as I slept and saw butts on the carpet in the hallway. Lastly, breakfast was limited to toast, cold cereal, yogurt, and hard-boiled eggs.
Loved the market place and the Dj at the bar in the evenings!
Comfort No room service Weird shower stall that is made so its hard to reach handles
TOO LARGE THROUGHT IT WAS A BOUTIQU
I stayed a long weekend here with my friend and the lovely people at hotel Irvine really made us feel like welcome guests! From the complimentary bikes, to the Friday night movie on the lawn, to the friendly and delightful staff, every minute here was relaxing and stress-free. My friend has severe food allergies which the staff graciously and professionally worked arround for her. It really meant a lot to be able to enjoy my mini-vacation knowing that everything we needed was being taken care of. Thank you so much!
Pool was great! Lots of space and fun games around the pool. Rooms were nice, good breakfast and fun bar/lounge
Le confort et le personnel
La chambre était propre Douche séparée et lavabo un avantage supplémentaire Le petit déjeuner compris était fantastique.
La localisation de l'hôtel à proximité de Disneyland, du centre de Convention et des restaurants. Le petit-déjeuné est de qualité quelconque mais à volonté.
Prix Pas assez propre
Wifi fonctionnnant très mal, petit déjeuner mauvais et pas assez de place pour s'assoir dans la salle
Le personnel est sympa. Bon rapport qualité/prix. La chambre était bien. Le petit déjeuner a besoin d'être amélioré. Il n'y avait plus de la fourche et du jus d'orange. Assez loin à pied du centre-ville Disney.
Le petit-déjeuner Prix Bien situé
Our room was great, and so was every cast member. I couldnt buy the throw pillow which was on each bed.
overall the pools + the room were OK no breakfast, not enough characters plqying with kids unless you make it at Goofy's
I pretty much LOVED everything about the Disneyland Hotel ... The hype is true We didn't get a discount with our Annual Passes
Traveled as a multi-generational family group. We greatly appreciated how soundproof this hotel is. Plenty of water pressure at the right temperature too. And enough elevators for minimal wait time. We could have used electrical outlets for cell phones at the bedside but this is a minor improvement suggestion.
Our stay was for our 30th wedding anniversary, and the hotel staff went out of their way to make us feel welcome, & special. Although the prices seem a little high for most people, our stay was very enjoyable. We will be returning in the future. The only negatives to our trip were the Disneyland Railroad, Haunted Mansion, and River Boats were closed. Also, I was looking for a Disneyland Railroad Engineer hat, but was only able to find a Conductor's hat.. Lastly, there were no hats for the Disneyland Monorail.
Love the themes and decor, and the perks that come with staying at a Disneyland resort hotel. The headboard that lights up and plays music (and serves as a great nightlight) is lovely. We had a room in the Adventure Tower facing Downtown Disney this time, and while we didn't care about the view (in this case, plants from the Adventure garden blocked pretty much anything we could see from the 2nd floor), what we didn't like was how loud the music was from Downtown Disney. We also learned that although we could only see a tiny amount of fireworks from Disneyland, we could hear all of them and they were pretty much as loud as they are when you're in the park. I'm still shocked that my kids slept through the music and fireworks that first night. On our third night, the older one was still awake when they started and used earplugs to get to sleep. The live music didn't stop until 10 pm even on weeknights, which meant we didn't get to enjoy the peace and quiet of the room (after being in the parks all day) until then. If you're not bothered by noise, it won't be a problem, but if you are, consider requesting a pool-view room.
The lobby was beautiful, the service was excellent, the location was perfect for visiting the parks and downtown Disney, and the room was big. While the room was large, it wasn't anything amazing for the price.
We loved our stay here. Our family can't wait to return! We loved the pools, the closeness to the park (our room over looked it!) and the on site character breakfast. Also loved the bunk beds for kids There is a Loud speaker in the park that they do announcements on. You could here that muffled early in AM or late at night from our room. Needs a new shower head.
The room was very nice and the view was amazing. No complaints, we got a great deal and would stay here again.
Magic hour and distance from park entrances I thought the rooms would be high tech and more luxurious for the cost. It was a cleaner motel. Not as nice I as I expected
Close to theme park with early entrance Very noisy, staff unappreciative of guests, staff non responsive to complaints, room service quality is mediocre.
I stayed at the Paradise Pier Hotel several times. I love how roomy it is and very relaxing! I like the view from the rooms...one side you can watch World of Color with the television playing the sounds for the show! We stay with a family of four, there is a sofa that turns into a bed. The toiletries are very nice!!! If you stay at a Disney property, you can use the special entrance from the Grand Californian. The Surfside Lounge is a bar/ snack shop you can warm up food (there is a microwave!) and pick up utensils (fork, knife, spoon or condiments). I personally like the vending machines on the ground floor..it is in a room by itself! PCH Grill is great during breakfast and looks fun at dinner time too! I whole hearted recommend staying here with everybody!! Upper level soda machines take only credit cards. Wish there was more food eateries.
Ideal for a small family to enjoy Disney without paying the cost of being on site. Sleeping in is hard with everyone leaving to make park open all at the same time.
Walking distance to Disney Not breakfast complementary no microwave in the rooms
The staff was wonderful. The lobby is nice for kids and the area in front is a nice place to relax. Parking fees are annoying and at $18 would cause me to stay elsewhere. The "do not disturb" door sign was removed and we were woken up daily. The room seemed nicer online, these beds appear to be triple sheeted but are not. The dwcorative features were not in all rooms. TV is a bit low for viewing. The housekeeping and other staff are LOUD in the hallways by rooms.
great for disneyland adventure
How close it was to Disneyland, Disney California and Downtown Disney. Right across the street from the park entrance. Spacious room, comfortable beds, blackout drapes,
The location was great for getting to the Disney parks. The hotel was a 10 minute walk from my hotel room door to the park gates. There are many restaurants within walking distance.
The staff was very friendly and helpful. Clean rooms, comfortable beds. Easy walking distance to Disneyland. There was a hotel being built right next door, which meant waking up to construction early every morning. It sounded like there was hammering right outside our window. However, this wasn't the hotel's fault, just an annoying coincidence. Overall it was a great place to stay.
Friendly staff, clean room, wonderfully comfortable beds. Also the availability of computers and printer for return flight booking passes
You have to pay for parking while you paying to stay at the hotel. Didn't like that you had to pay for parking.