Réservez une voiture de location chez Payless à West Palm Beach

Points négatifs : Everyone

Points positifs : Car was fine.

Points négatifs : Shuttle pick up and registration slow.

Points positifs : Staff was extremely rude. Took two hrs to check in only one person working the desk and he was soo rude and moved as slow as a turtle.

Points négatifs : The car smelt like cigarette smoke. It was disgusting g. Staff was extremely rude. Read above for more....

Points négatifs : It took an hour and a half to get my car bc no one from Payless was at the desk and then they tried to charge me double the rate I had booked on kayak

Points positifs : Staff not very professional, car dirty, drop off easy

Points négatifs : no local maps available

Points négatifs : Was unable to speak with them over the phone for an issue i had with the rental

Payless get less

Points négatifs : Received a car that got a blow out flat tire 15 minutes after we left with the car . All the tires were very worn. And the spare was bad as well. The car was clearly beat up. After traveling all day, dealing with that was just more exhausting.

Terrible service

Points positifs : Once we finally got a car, the car was clean and ran fine.

Points négatifs : The car was supposed to be ready at 11 AM. Due to horribly slow service we didn’t leave the premises until after 2 PM. There were three people ahead of me and it took over an hour to get through the line.... THEN after I was finally assigned a car they said to wait out front and they would bring it around. After 20 mins of waiting I went in to have them check on it. I was reassured that I just needed to wait out front for a couple more minutes. Another 20 mins went by and still nothing. Finally I asked one of the guys bringing cars around to look for the car we were assigned. He came back ~15 mins later and said that car isn’t on the lot and that I needed to go ask for a new car. Finally after over 2 hours of trying to get it figured out the inside attendant took a car assigned to someone else. Just a terrible experience with organization and service. They were clearly understaffed.

Poor

Points négatifs : Incompetent at the counter. Not enough agents or cleaners. Car had only 1/2 full tank and had to tell them to fill it up before we left. Will NEVER use Payless again.